100% satisfied, great work and even greater people at NVS. We endorse and recommend them wholeheartedly.
NVS Kitchen and Bath exceeded our expectations.
We will definitely consider NVS for any future work on our house.
The NVS team working on our Kitchen remodel from design to completion were exceptional from start to finish. We would definitely recommend them and will use again on future projects.
My sales consultant Ross is amazing; and the lead carpenter, Drew is phenomenal. I'm happy. Brian and Carlos are good too.
Working with NVS for our two bathroom remodels was a breeze. I appreciated their professional approach from sales, design, contract and project completion. There were no surprises. The whole project went very smoothly, according to plan and within contract budget. Ford Hale was our sales consultant. He was very thorough and put me at ease explaining how NVS does business. He was always responsive and even stopped by a couple of times to check on things once our project got started. Brian Arrington was our day to day project manager and he was excellent. We were not home for the first two weeks of the project but felt very comfortable having him there. He communicated promptly via text or phone call whenever questions arose. He skillfully managed scheduling all of the subcontractors and was even able to do the flooring work himself to save on cost. I would definitely work with NVS again. Great experience!
This is the 2nd time I've used them. Both times they have done a great job.
We love the staff at NVS. We had our kitchen remodeled ten years ago and called them back to remodel the bathrooms. They listened to what we wanted, and made great suggestions. The work was timely and done well. Our lead contractor, Drew did lovely work and was a pleasure to deal with every day.
NVS exceeded all our expectations! Wonderful to work with and such a beautiful result!
We enjoyed working with NVS. We had never gone through this type of renovation so we really had to lean on their expertise. Our project manager was the strongest team member and we had to really rely on him for any situations where we had questions. He has been great with the follow through as well. We love our new kitchen- it's functional and stylish which is what we wanted!
Exceptional bath designer/builder. Superior quality, very competitive cost, completed all work on schedule and safely.
Quality work, great customer service, very good communication throughout the process, problem resolution was quick and handled professionally. My experience working with Dawn, John and Mike and there team members was stressless ….they made having a renovation easy and enjoyable!!! All the different craftsmen were highly qualified, courteous and their work was quality.
Extremely reliable, dependable, and they do excellent work.
NVS is a superb company and they have very highly qualified people working there who are courteous, thorough, and creative. I definitely had a great experience having worked with the remodeling of our house.
I cannot recommend NVS highly enough. I have done four projects with them. I know that everything will be done right, and they are excellent about communicating along the way. For example, if an agreed upon piece of material (e.g., bathroom tile) is not available, they will recommend a good alternative.
Excellent experience from beginning to end., Complete renovation of kitchen, bath and exterior of home (trim, siding, windows, roof).
Recognized Excellence - Everyone that “touched” us. Dave, Jessica, Casey, Todd,all of the service partners, the experts at the tile store, granite place, Ferguson.
Additional Comments - I have recommended NVS to 2 other potential clients.
NVS does an outstanding job, uses high quality products as well as very competent employees.
Expertise - NVS built our kitchen 11 years ago, and it is gorgeous today, only because they rebuilt it this spring after it was severely damaged by a broken water pipe.
Lead Carpenter - Sean, their lead carpenter, is an architect, so he had a thorough understanding of what needed to be done.
Recognized Excellence - Dave, Julio, Gary, and Sean all did great work.
This is the third project I've had NVS Kitchen and Bath do in my house and it turned out beautifully. Enjoyed working with the team who is personable and professional. All issues were addressed and resolved.
Expertise - NVS knows how to work on townhouses and smaller houses.
Salesperson Accessibility - Dave Paccassi was great about staying in touch and was understanding when a family emergency caused us to push back the project.
Design Process - I've worked with Alison on all the projects in my house and always appreciate her perspective and opinion on color and material choices. She listens to what I'd like to do with the space and then makes the appropriate suggestions.
Lead Carpenter - Dave Harris was wonderful to work with. He explained what was happening at every stage of the project and was happy to answer questions.
Additional Comments - NVS always does an excellent job, which is why we have used them for every renovation job in our home.
NVS is a terrific firm to work with, their professionalism made our project low stress and the outcomes were incredible. We have an older house in Old Town Alexandria, and they did a great job budgeted for this project given the age and unknowns in our house. The lead carpenter was fantastic, he communicated daily with us what to expect, and his craftsmanship was outstanding. NVS works with trades that perfectionists and did outstanding work in our home. We highly recommend NVS based upon the work they did for our home.
Lead Carpenter - Sean Gooden was fantastic, we cannot say enough nice things about how great Sean was and how he shepherded our project. He did great work.
Design Process - Alison Martin did a great job guiding us through the selection of our countertop, cabinet base, drawer pulls, faucets, etc.
Lead Carpenter - Dave Harris was on the job every day, kept us up to date on what was being done and what the plan was for the next day. At the end of every day he would sweep from the job site (the master bath) all the way to the front door, leaving the entire area clean.
Clean & Safe - On the first day the floors from the front door all the way to the master bath were covered with a protective cover. A HEPA filter was used anytime dust was created, the bathroom door was sealed with tape to prevent drywall dust from escaping.
Areas Of Satisfaction - I was most satisfied with the lead carpenter. He was very responsive and talented. He had great communication skills.
Areas Of Satisfaction - The woman who did the design did a great job, she knew what we wanted better than we did. We wound up with something much better than we could have done on our own. The design is perfect.
Recognized Excellence - I would like to recognize the lead salesman Mr. Piccassi for his exceptional service. He was great through the whole process, he made sure everything was going to happen and was of good quality.
Areas Of Satisfaction - Response to concerns. Appreciated Richards expertise and recommendations. Casey was great in communicating and also making recommendations.
Additional Comments - We had no surprises during the process. Everyone was very open and honest.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NVS Kitchen and Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys