We found out the hard way that they back their subcontractors but not their clients.
I always recommend NVS. They do great work, and won’t finish until you are totally happy with the work. I do tell people they are sometimes a little pricey, but I have learned it’s worth the extra price. You definitely get what you pay for. Will definitely use them again.
NVS was great to work with from the start of our project until the end!
Great company to work with...will definitely use them in the future!
Start to finish, we had a great experience with NVS. Everyone was responsive and detail-oriented. When we did encounter some "hiccups," the NVS team responded quickly and professionally. I highly recommend!
NVS did a great job with my project. Professional, knowledgeable, responsive & friendly. All things you want in a builder!
We were glad that we picked NVS. They were able to do the complete job with a project manager on site. I only had to deal with one person. It made this whole renovation project much easier for me.
This was our first remodeling experience and NVS provided a very seamless process. From design to construction, we were provided with great communication and guidance.
The entire experience from Day 1 to finished kitchen was outstanding.
We recommended NVS to a coworker.
We have been a repeat client over the years. NVS redid our bathrooms and a kitchen at our prior home. This time -- as always -- the work was great but we really felt that noone was really managing the process, advocating for our interests, overseeing progress, or communicating with us proactively on an ongoing basis. This was very disappointing and has us questioning if in fact we'd recommend NVS. I want to note that we more than understand logistics issues, etc.; this went far beyond that.
I consider NVS the "gold standard" of kitchen/bath and other home renovation projects. I have done five projects with them. I know they will make everything right and "go the extra mile" to do so. I scheduled the last couple of projects for when I planned to be out of town and we communicated by phone and email. I knew they would let me know if anything unexpected came up.
This was the third remodeling project that NVS did for us. Everything went smoothly and according to schedule. I have recommended them to anyone I know that is considering a remodel project.
I added constructive feedback to the rest of this survey and it wont allow me to submit it until I add narrative text to this question.
I am very happy with the renovation. You had one person, Ali, manage the whole renovation, was here each day and it went very well.
-Caulk in the kitchen continues to fail. About to be replaced for the third time.
-Dishwasher was never installed correctly. Door does not close properly. Door seals have been replaced twice.
-Drawer faces in our island have defects or poor craftsmanship. All drawer fronts have four nail pop like protrusions, as if something was nailed from inside the drawer into the drawer front.
-Paint had to redo and does not match original. Had to pay to have the bedroom repainted because the touchups did not match.
-I have pictures and video.
-Work was done in, Alexandria, VA.
Our Lead Contractor, Dave, was wonderful to work with. He made sure that the work was top quality, the house was kept in order, and we were happy throughout the process.
It's an excellent company, and we were well satisfied.
Excellent job by NVS on our basement remodel. It looks great and the quality of the material and workmanship was amazing.
Our experience with NVSKB was outstanding from start to finish. When contracting services for major work in your home, you want to have a sense of confidence that you're working with a company with integrity as well professionalism. We found that with NVSKB. Their goal was to make sure we were pleased with the results.
This is our fourth contract with NVS, and each time we are just as happy as before. They are a pleasure to work with and their finish carpenter is the best in the industry.
100% satisfied, great work and even greater people at NVS. We endorse and recommend them wholeheartedly.
NVS Kitchen and Bath exceeded our expectations.
We will definitely consider NVS for any future work on our house.
The NVS team working on our Kitchen remodel from design to completion were exceptional from start to finish. We would definitely recommend them and will use again on future projects.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Heartland Design and Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys