Recognized Excellence - Lance Mostad and the entire office staff.
Areas Of Satisfaction - Attention to my concerns
Mostad Construction helped us realize our dreams and we couldn't be happier. Matt and Peggy Hermes
Recognized Excellence - Lance got a lot of questions and sometimes heartache from us during the process, but he was a real Pro and handled things in a manner and with an attitude that was clearly one of a true professional and caring builder. He was great.
Changes were made to my house during construction without my knowledge or approval. By the time I found out, it was too late. If I made any changes at all to during construction, I was charged extra, but when Gene Mostad shortened my house by two feet on one side and one on the other, no refund was forthcoming. In other words, you pay extra whenever he can get it, but he does not refund. Talking with Gene Mostad is frustrating. Before he has all of your money, he is more responsive, but once he has been paid, he seems to be blank inside: no communication, no followthrough.
Recognized Excellence - Gene Mostad and Lance Mostad gave exceptional service.
Any Changes? - It is beautiful and I love it!
Recognized Excellence - I so appreciated Gene's informing me that construction costs would be going up after the first of the year (2015). As a result, I started building earlier and saved money.
Additional Comments - I was impressed with how quick the response was both times I had water in my crawl space. They are great with emergencies. With less threatening stuff...not so much.
Recognized Excellence - Kevin did a fine job.
Areas Of Satisfaction - They built us a great house that was within our budget. They promised us it would be done in a certain time and it was. We were very happy and impressed.
Additional Comments - I thought they were fantastic and I would recommend them to all.
Better Service - I can't think of anything. They do a great job.
Budget - Most overages were out of Mostad's control.
Recognized Excellence - Jason Fleege and Jim gates are outstanding and great to work with.
Areas For Improvement - Any issues had more to do with oversights in the architectural schematics - not a Mostad issue.
Areas Of Satisfaction - Quality of the building and energy efficiency.
Recognized Excellence - Jason Fleege has been outstanding to work with.
Additional Comments - We are thrilled to have an energy efficient facility which will be critical for long term cost control and sustainability.
Additional Comments - We have been very happy so far. We love our project manager, he is great.
Areas Of Satisfaction - The overall quality of the finishes
Additional Comments - We were very satisfied with Mostad Construction.
Recognized Excellence - Everyone at Mostad was wonderful. Kevin Yedynak did a fantastic job for us, and we appreciate him more than we can say. The process was more than easy, it was really enjoyable. We had a great time and we love the house.I also want to mention Irene Easton, we couldn't have done it without her, she was incredible.
Additional Comments - I tell everyone we had a blast building the house. No one believes it could have been that much fun.
Customer Suggestion - No they're doing great.
Recognized Excellence - Dim Gates
Areas Of Satisfaction - They're the best.
Additional Comments - Extremely satisfied with everything!!!!
Customer Suggestion - If everyone, as customer, interacts with Gene Mostad his kindness, courtesy and professionalism show through in spades. He educates his customer, answers all questions, indicates where key decision points will occur and how best to work them. In short, Gene makes himself and his expertise fully available. Of course, I am speaking for myself and my wife and our experience with Gene, members of his family who work with or for the business and their staff are all superb, friendly and helpful.
Better Service - They do very, very well with their service. Asking them to provide better is a bit of a stretch. Given the previous example, that could have been avoided through better communication.
Recognized Excellence - There were a few people that were extremely impressive. Of course, Jean Mostad and Kevin were great. Also, Steve Newby the carpender, Dennis Lynch the tile guy, and Steve Meade the electrician were great.
Areas Of Satisfaction - Anytime we had a problem, we got answers and solutions.
Recognized Excellence - Newbie did remarkable work on this house. Dave Linch was great as well with the tiling work! Gene Mostad himself was very very thoughtful about the work that went into this house, we trusted him with everything.
Any Changes? - I would have extended the roof through the patio, to provide some shade.
Additional Comments - Retain Cindy.
Recognized Excellence - Gene has been very accessible and Rita is good about follow up and warranty stuff. The super on the job, Kevin, was good, and the maintenance guy, Shawn.
Recognized Excellence - We have had such a great experience with everyone!
Any Changes? - I guess some of the electrical decisions that we chose and the insulation.
Additional Comments - We love Mostad Construction!
Areas Of Satisfaction - The overall experience was good, and the finished project was of the highest quality
Recognized Excellence - Jim Gates
Areas Of Satisfaction - We are VERY happy with Mostad; it would be hard to pin down a particular area.
Additional Comments - So far my experience has been great. I appreciate receiving the updates from Kevin. I am so happy to be working with Jill Manlove. With our life in uncertainty right now, she has been such a help and relieved so much stress from my life. Plus I really enjoy her!
Customer Suggestion - I really appreciated the thoughtfulness of having the items in the house for move-in day. During the process we appreciated the fact that we could call Kevin or Gene with questions, problems, etc and they would respond.
Recognized Excellence - The project foreman did an excellent job!
Additional Comments - We are very happy and satisfied with our new home!
Recognized Excellence - Kevin and Rita
Areas Of Satisfaction - I think it's just the overall caring and pleasantness that they also show. I just felt comfortable with them. They were more than willing to do anything that they could to help us.
Additional Comments - Anytime I see anybody getting a different builder, I think to myself that they haven't researched very well. I think I've got the best.
Recognized Excellence - They were all very good.
Recognized Excellence - The Brad, Sean and Neil were great! Actually, the overall team was great.
Any Changes? - I don't think I would change a thing. I'm pretty happy with everything.
Recognized Excellence - The owner.
Recognized Excellence - Gene himself.
Additional Comments - From start to finish, this was a very pleasant experience. We had heard nightmare stories, but our experience was very good. We would recommend Mostad to anybody.
Recognized Excellence - The whole staff and supervisor.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mostad Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!