Curtis was very responsive to any concerns and negotiated for us with the insurance company. Only complaint is total job took much longer than indicated at the start.
I was so pleased with the work they did that I am hiring them to do other work for me! They were prompt, professional, and did excellent work.
They were awesome. Everything was good.
Curtis and his crew were professional and neet. Left sight in perfect shape. Did work exactly as scheduled.
They do not stand behind their work, especially if you are a lone female. Also, they have no follow-through.
Easy to work with and they did a great job.
Guys did great Reasonable price Very prompt Cleaned up great
I am very satisfied with the work. Logan McCarter was fantastic and helped quite a bit. I highly recommend MidSouth Construction, LLC.
Curtis was excellent all around. Very helpful, knowledgeable, polite, consistent, and timely. The work done was of excellent quality, highly recommend.
Justin Snow is extremely attentive and he knows what he is doing. It was truly a pleasure working with him and his crew and I have never had a better experience on a construction project.
I was very satisfied with the communication, the overall professionalism, and the speed at which they got the job done.
Yes a really great company
The follow up is great, honest estimates, and good service.
They are excellent. I received nothing but great work from them. They did a great job and they cleaned up. Curtis is fantastic. I tell everyone already who did my roof. I give them Curtis' name and number. He will be getting a lot of calls from up here.
Areas Of Satisfaction - They met or exceeded my expectations with the work they did.
Additional Comments - The young man that came was so nice. People like him are good for the business.
The experience overall was frustrating. The communication wasn't good and the project took longer than I expected.
I felt that the staff was very responsive and had great customer service.
Recognized Excellence - The people who helped me walk through the claims process were very helpful.
Areas Of Satisfaction - They met or exceeded expectations in customer service and in the claims process.
Recognized Excellence - I've used Midsouth twice. A young man named Jason helped on the first job, and even came back and helped me clean up from a roofing job, where the old roofing fell down into my attic. ( reason for the 4 stars instead of 5 on question 2 of survey) The second time T J was a tremendous help on a big job that took 4 month. He always came to tell me where we stood , and what was coming next.
Areas Of Satisfaction - I am in my 70s and a widow. Having these 2 men come in and handle the insurance people and all the construction workers was a real relief to me. Thanks to all involved with handling my jobs.
They did a good job, but some preliminaries should be taken care of before construction comes out for a job. I was out of town when MidSouth came out to do the roof & I forgot to call the TV people to let them know I was replacing my roof. MidSouth didn't replace the dish brackets correctly when they finished the roof, so I had to call the cable company out for them to fix it. Part of it was my fault, but I also assumed they would know how to fix the bracket properly since there are a lot of satellite dishes on roofs.
Recognized Excellence - I would like to recognize Jason for the exceptional service.
Areas Of Satisfaction - They met my expectations with the roof, it looks like it was done properly.
Recognized Excellence - TJ Rockenbaugh provides exceptional service.
Areas Of Satisfaction - Detailed follow up and communication.
Additional Comments - Mid-South and TJ Rockenbaugh have been a valuable asset and resource for Fisk University.
Recognized Excellence - I would like to recognize Jason.
Areas Of Satisfaction - My expectations were met with the follow through.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of MidSouth Construction, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys