Justin Snow is extremely attentive and he knows what he is doing. It was truly a pleasure working with him and his crew and I have never had a better experience on a construction project.

I was very satisfied with the communication, the overall professionalism, and the speed at which they got the job done.

Yes a really great company

The follow up is great, honest estimates, and good service.

The representative I worked with, Jason, was excellent. So easy to deal with, responsive, and efficient.

Everything went very smoothly and professionally. I enjoyed meeting with them. They were on time. The roofers were very thorough and fast. They did a great job. They cleaned up everything properly as well.

Recommended to me by a friend and lived up to all expectations.

They are excellent. I received nothing but great work from them. They did a great job and they cleaned up. Curtis is fantastic. I tell everyone already who did my roof. I give them Curtis' name and number. He will be getting a lot of calls from up here.

Areas Of Satisfaction

They met or exceeded my expectations with the work they did.

Additional Comments

The young man that came was so nice. People like him are good for the business.

The experience overall was frustrating. The communication wasn't good and the project took longer than I expected.

I felt that the staff was very responsive and had great customer service.

Recognized Excellence

The people who helped me walk through the claims process were very helpful.

Areas Of Satisfaction

They met or exceeded expectations in customer service and in the claims process.

Recognized Excellence

I've used Midsouth twice. A young man named Jason helped on the first job, and even came back and helped me clean up from a roofing job, where the old roofing fell down into my attic. ( reason for the 4 stars instead of 5 on question 2 of survey) The second time T J was a tremendous help on a big job that took 4 month. He always came to tell me where we stood , and what was coming next.

Areas Of Satisfaction

I am in my 70s and a widow. Having these 2 men come in and handle the insurance people and all the construction workers was a real relief to me. Thanks to all involved with handling my jobs.

They did a good job, but some preliminaries should be taken care of before construction comes out for a job. I was out of town when MidSouth came out to do the roof & I forgot to call the TV people to let them know I was replacing my roof. MidSouth didn't replace the dish brackets correctly when they finished the roof, so I had to call the cable company out for them to fix it. Part of it was my fault, but I also assumed they would know how to fix the bracket properly since there are a lot of satellite dishes on roofs.

Recognized Excellence

I would like to recognize Jason for the exceptional service.

Areas Of Satisfaction

They met my expectations with the roof, it looks like it was done properly.

Recognized Excellence

TJ Rockenbaugh provides exceptional service.

Areas Of Satisfaction

Detailed follow up and communication.

Additional Comments

Mid-South and TJ Rockenbaugh have been a valuable asset and resource for Fisk University.

Recognized Excellence

I would like to recognize Jason.

Areas Of Satisfaction

My expectations were met with the follow through.

Recognized Excellence

Curtis

Areas Of Satisfaction

Great job plus very helpful dealing with homeowners insurance issues.

Recognized Excellence

Jason Sterling was excellent.

Areas Of Satisfaction

Great job. Thank you

They are honest efficient, and they are experts in their area. They have done an outstanding job with our project.

Recognized Excellence

Jason did an exceptional job.

Areas Of Satisfaction

They exceeded my expectations in their communication, their ability to help file an insurance claim, the quality of the job, and in in the follow up once the job was completed.

Additional Comments

I think Jason deserves raise.