I have already recommended Merrick to everyone looking for a builder. They run their business extremely well, meeting price and schedule commitments with excellent communication.
We needed project to be done before the summer and it was done 3 months ahead
Weekly meetings on site were very helpful
Drew, Mark, Anthony and Joe to name but all the staff is great to work with.
Great communication—someone was always there to answer my questions. Drew and Mark were incredibly helpful and knowledgeable. They finished on time and work quality was outstanding.
Mark and Drew and his team were exceptional. We loved working with Joe as well. Great team overall
Please use us as a reference in the future!
Tim Cross, comes across as direct and honest. He was very clear with what they include in the sales process. He made us feel comfortable.
They made us feel comfortable. Also the fair price on first try that he had. We also liked his previous work that we had seen. We feel they are very trust worthy as well.
For all of the reasons above that Merrick seems to have projected to us and that they actually care about doing a great job and making us happy. Not an easy trick!
You guys delivered a beautiful home three months before our contract due date. Simply amazing!
The entire Merrick team was wonderful to work with – from working with Tim and Shreya and their team on the estimate, to Tom, Rich and their crew for getting the work completed in the most professional and timely manner. The whole process was very smooth and quick from the start to the finish (they worked every day from the start of the project to completion). We felt like we were very involved in every phase, but we didn't feel stressed out about any of it.The Merrick team always had good suggestions – whether it was for something to eliminate to keep the cost down, or helping with material selection. Small changes or adjustments throughout the process were acceptable and the team worked on the fly to make the changes we wanted without any hesitation. We honestly feel that the entire Merrick team delivered exceptional service from the start of the project to the end. With that being said, we are thankful for Tim helping us scope out the project and guiding us through the budgeting process. Of course we were thrilled that Tom was back as our project manager – he was always accessible, one step ahead of the project (and kept me on track) and extremely easy to work with. This was our first year with Rich as our carpenter and he went above and beyond to deliver quality work. We were lucky to have such a dedicated and determined team. We really appreciate the professional manner your team exhibited throughout the process. Be assured that we will continue to recommend Merrick when we talk with others who are considering a building project.
Tom 0’Loughlin has been great about keeping constant communication at all times of day and on weekends. He always asks if we have questions or need help in making decisions that keep us on the time line. He takes time often to go over the activities for the week so we know what to expect.
I was most satisfied with the overall professionalism of all the employees and subcontractors.
Tom O'Loughlin and Doug King go above and beyond in taking care of every detail with the project. They are nice, polite, helpful and considerate to our family's needs. Being a detail and control oriented person, they were very gracious in checking in with me at each step to make sure everything was to my satisfaction. The quality and level of detail in Doug's carpentry is a work of art in my home.
1 - Merrick was highly recommended by a previous customer. 2 - In comparing proposals, Merrick was the most thorough, patient and addressed all questions/concerns.
Tom was fantastic. Always available and made us feel like we were his only clients.
Cant say enough positive things about Tom. He was awesome, courteous and extremely professional!
Merrick Construction was very upfront about the entire project from the beginning. They did an excellent job managing our expectations throughout the entire process and the end result was terrific.
Mike was always extremely professional in handling situations. He always was super friendly with a smile on his face. He never made us feel like we were asking too much of him. His carpentry skills are truly amazing and a big asset to your company. If he did not know the answer he was quick to get a hold of Drew who in turn was always prompt to reach out to us or stop by. Overall great work gentleman! Special thanks to Bill Noval too.
Superior project management.
My overall experience with Merrick was extremely positive. I looked forward to working with them again in the future. I have already recommended them to numerous friends.
Tom O'Loughlin and Tim Cross were fantastic through each step of the process.
I have to say the cleanliness of the crew was incredible. I have never seen anything like that. They left every single day and I would have never even known they were there.
I just think they listen extremely well to the client's need and make sure they are on track with that the entire way.
They have always exceeded my expectations
as a general contractor . They have excellent subs .
Life would be better if Merrick renovated the rest of my house!
Tom did an excellent job managing the project from start to finish. He was professional, courteous and responsive. Doug was also great to work with. The quality of his work was excellent and he was always very helpful. Tim made himself available to us throughout the entire project and continues to do so.
Drew Paril has been exceptional
Drew had someone on site within 15 minutes to resolve a small issue and we were still able to complete the project on time!
What a welcomed change from my experience with another local builder!
Drew was excellent!
I appreciate Merrick's ability to communicate! The best in the business! Tim and his staff meet deadlines and follow through on everything they promised. It was such a pleasure to work with them. I'm looking forward to our next project together!
Drew & Nick! Such a pleasure to work with!
I was most satisfied with the workmanship because it was phenomenal.
We searched for a contractors on Houzz.com and found 3. We interviewed all, but were especially attracted to Merrick because of the products and quality of their workmanship. We could not be happier with the whole process from start to finish. Have recomended them to all our friends and neighbors.
Tom has been great. He is very accommodating to our schedule and always available to immediately respond to any questions and issues. Brian has been very courteous and pleasant to work with.
Tom is one of Merrick's greatest assets. A true professional and a good person.
In having Tom as the project manager and all of the crew at Merrick. Carpentry work was also superior.
Work quality, timely completion, professional management
Tim Cross's presentation was outstandingly in depth during the interview process, combined with a personal view of his work on another project. We feel confident that the finished product would be all that we hope for and comfortable that he would deliver all that he promised.
I am completely thrilled with the progression of the project. Specifically the working relationship that drew and I have developed is making this challenging process fun and seemless. The once weekly meetings are brilliant and really help with keeping the project moving forward without any miscommunications
Keep up the amazing work! So proud to own another merrick home!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Merrick Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys