Customer Suggestion - We are extremely satisfied with the progression of our project, the professionalism of everyone on the project, and the attention to detail and quality of workmanship that Merrick has brought to our project. One of the main reasons we chose Merrick was the many positive recommendations from friends who worked with them. Merrick has a sterling reputation for a reason, and we are so happy we chose them to renovate our home.
Project Manager Professionalism - Drew is fantastic
Our experience was one of flawless service and construction
With Merrick, everyone we dealt with was respectful and professional. The work quality was excellent! Merrick handled extremely well the unique challenges brought to our project by the pandemic.
Project Manager - Alan was extremely respectful and attentive. He listened and made critical scheduling adjustments in order to make the home livable during the pandemic. We recognize having clients that are living on site adds to the project challenge.
Selections Process - Laura was an incredible asset to the project not only keeping things on track but also helping to prevent errors.
Carpenter Satisfaction - Amazing craftsmanship and attention given to a historic home. All Merrick carpenters exercised great care and pride in their finished work.
Areas Of Satisfaction - Merrick employees were truly outstanding. Alan, Rob, Evan, Bob, and Laura. Professional. Respectful, responsive and knowledgeable. Some exceptional subcontractors like Joe Lenard, painters and steam heating plumbers also did a great job.
Additional Comments - When deciding to buy our historic home, given the size and scope of the project, it was important to have a partner that we trust. We found that partner in Merrick.
From start to finish, the experience of building with Merrick has been great. They listened, supported and were incredibly responsive. This was an 'across the board' experience--from the owner, through the project manager, through the construction teams and subcontractors. The coordination with the rest of our team--designer, architects, engineers, etc.--was superb.
I have already recommended Merrick to everyone looking for a builder. They run their business extremely well, meeting price and schedule commitments with excellent communication.
Schedule - We needed project to be done before the summer and it was done 3 months ahead
Communication - Weekly meetings on site were very helpful
Recognized Excellence - Drew, Mark, Anthony and Joe to name but all the staff is great to work with.
Areas Of Satisfaction - Great communication—someone was always there to answer my questions. Drew and Mark were incredibly helpful and knowledgeable. They finished on time and work quality was outstanding.
Recognized Excellence - Mark and Drew and his team were exceptional. We loved working with Joe as well. Great team overall
Additional Comments - Please use us as a reference in the future!
Customer Suggestion - Tim Cross, comes across as direct and honest. He was very clear with what they include in the sales process. He made us feel comfortable.
Why Us? - They made us feel comfortable. Also the fair price on first try that he had. We also liked his previous work that we had seen. We feel they are very trust worthy as well.
Why Us? - For all of the reasons above that Merrick seems to have projected to us and that they actually care about doing a great job and making us happy. Not an easy trick!
Areas Of Satisfaction - You guys delivered a beautiful home three months before our contract due date. Simply amazing!
Additional Comments - The entire Merrick team was wonderful to work with – from working with Tim and Shreya and their team on the estimate, to Tom, Rich and their crew for getting the work completed in the most professional and timely manner. The whole process was very smooth and quick from the start to the finish (they worked every day from the start of the project to completion). We felt like we were very involved in every phase, but we didn't feel stressed out about any of it.The Merrick team always had good suggestions – whether it was for something to eliminate to keep the cost down, or helping with material selection. Small changes or adjustments throughout the process were acceptable and the team worked on the fly to make the changes we wanted without any hesitation. We honestly feel that the entire Merrick team delivered exceptional service from the start of the project to the end. With that being said, we are thankful for Tim helping us scope out the project and guiding us through the budgeting process. Of course we were thrilled that Tom was back as our project manager – he was always accessible, one step ahead of the project (and kept me on track) and extremely easy to work with. This was our first year with Rich as our carpenter and he went above and beyond to deliver quality work. We were lucky to have such a dedicated and determined team. We really appreciate the professional manner your team exhibited throughout the process. Be assured that we will continue to recommend Merrick when we talk with others who are considering a building project.
Recognized Excellence - Tom 0’Loughlin has been great about keeping constant communication at all times of day and on weekends. He always asks if we have questions or need help in making decisions that keep us on the time line. He takes time often to go over the activities for the week so we know what to expect.
Areas Of Satisfaction - I was most satisfied with the overall professionalism of all the employees and subcontractors.
Recognized Excellence - Tom O'Loughlin and Doug King go above and beyond in taking care of every detail with the project. They are nice, polite, helpful and considerate to our family's needs. Being a detail and control oriented person, they were very gracious in checking in with me at each step to make sure everything was to my satisfaction. The quality and level of detail in Doug's carpentry is a work of art in my home.
Why Us? - 1 - Merrick was highly recommended by a previous customer. 2 - In comparing proposals, Merrick was the most thorough, patient and addressed all questions/concerns.
PM Problem Resolution - Tom was fantastic. Always available and made us feel like we were his only clients.
Project Manager - Cant say enough positive things about Tom. He was awesome, courteous and extremely professional!
Areas For Improvement - Merrick Construction was very upfront about the entire project from the beginning. They did an excellent job managing our expectations throughout the entire process and the end result was terrific.
Recognized Excellence - Mike was always extremely professional in handling situations. He always was super friendly with a smile on his face. He never made us feel like we were asking too much of him. His carpentry skills are truly amazing and a big asset to your company. If he did not know the answer he was quick to get a hold of Drew who in turn was always prompt to reach out to us or stop by. Overall great work gentleman! Special thanks to Bill Noval too.
Why Us? - Superior project management.
Additional Comments - My overall experience with Merrick was extremely positive. I looked forward to working with them again in the future. I have already recommended them to numerous friends.
Recognized Excellence - Tom O'Loughlin and Tim Cross were fantastic through each step of the process.
Areas Of Satisfaction - I have to say the cleanliness of the crew was incredible. I have never seen anything like that. They left every single day and I would have never even known they were there.
Additional Comments - I just think they listen extremely well to the client's need and make sure they are on track with that the entire way.
Areas For Improvement - They have always exceeded my expectations
Areas Of Satisfaction - as a general contractor . They have excellent subs .
How Can We Do Better? - Life would be better if Merrick renovated the rest of my house!
Recognized Excellence - Tom did an excellent job managing the project from start to finish. He was professional, courteous and responsive. Doug was also great to work with. The quality of his work was excellent and he was always very helpful. Tim made himself available to us throughout the entire project and continues to do so.
Recognized Excellence - Drew Paril has been exceptional
Problem Resolution - Drew had someone on site within 15 minutes to resolve a small issue and we were still able to complete the project on time!
Clean & Safe - What a welcomed change from my experience with another local builder!
PM Problem Resolution - Drew was excellent!
Areas Of Satisfaction - I appreciate Merrick's ability to communicate! The best in the business! Tim and his staff meet deadlines and follow through on everything they promised. It was such a pleasure to work with them. I'm looking forward to our next project together!
Recognized Excellence - Drew & Nick! Such a pleasure to work with!
Areas Of Satisfaction - I was most satisfied with the workmanship because it was phenomenal.
Why Us? - We searched for a contractors on Houzz.com and found 3. We interviewed all, but were especially attracted to Merrick because of the products and quality of their workmanship. We could not be happier with the whole process from start to finish. Have recomended them to all our friends and neighbors.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Merrick Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys