PM Professionalism - Anthony was great.
Recognized Excellence - Karen Greca was fantastic to work with!! She was responsive, talented, helpful and very thorough. Karen was my main contact since our project manager changed a few times which was fine since Karen was such a joy to work with!!
Interior Designer - Karen Greca was our interior designer. Karen helped me so much with all the choices. Our house came out beautifully!
Selection process - Karen made the process very easy.
How Can We Do Better? - They are doing a fine job. I have no complaints. They have a good business model, and I am happy with them as my contractor.
Recognized Excellence - The foreman, Drew, is excellent. He has been the foreman on two of my jobs and has done a great job. Their craftsmen are meticulous with details.
I had cheaper options than Merrick, but in the end I decided to back my gut feel that these guys were going to get the job done well, on time, and with a high level of attention to detail. My gut was telling me right. These guys are not cheap but they are excellent. I actually physically shudder when I start to imagine what might have happened if we’d gone with one of the smaller operators who quoted us. And how much it would have cost in time and money if we’d gotten things wrong. Merrick is the safe bet and will exceed your expectations. Feel free to call me on 6465120002 for a more detailed review. Dan McCarthy
Have done already and will continue to give them the highest recommendation from start to finish. The entire team was spectacular
Recognized Excellence - Drew, Laura, Antony, Bob, Evan and Shane
Additional Comments - Drew Perril has been fantastic as has Laura - first class team
Their attention to detail and perfection are exactly what you want when building a custom home.
PM Problem Resolution - If I could give them a 10-star rating, I would.
Areas Of Satisfaction - Their custom carpentry expertise exceeded my expectations. The quality of our project far exceeded my expectations.
Recognized Excellence - I am recognizing Drew Paril as our project manager. I would recognize him for being completely dedicated to customer service and paying close attention to detail in scheduling. Also, Laura Spakowski, the interior designer, did an outstanding job as well.
In house Design Services - Laura did a lot of things well. She was incredibly patient, very customer-oriented, and her design expertise in my cabinetry build is invaluable.
Recognized Excellence - Nayit and Steve
How Can We Do Better? - Merrick has been amazing. I don't think they could do much better.
They are a great construction company. They are very thorough with the details.
Why Us? - I chose Merrick Construction because of they are extremely detail oriented. They come across as honest and very prepared. They also have excellent staff.
Additional Comments - I'm very impressed with the way they organized the plan for my build. Tim, Anthony, and the rest of the team were wonderful.
I have used Merrick Construction several times for various projects, and they have been great to work with and have done top-notch work every time.
Areas Of Satisfaction - They met our expectations.
Recognized Excellence - The project manager was amazing.
Our experience with Merrick has been amazing. The entire team, including the subcontractors, have been extremely professional. We look forward to working with Merrick again in the future.
If you want the job done in a timely fashion with quality work I highly recommend Merrick.
I have already recommended Merrick to friends and acquaintances who has asked about our project. From start to finish, top to bottom, this project has gone smoothly and has exceeded our expectations.
Areas For Improvement - There are no areas in which Merrick Construction has fallen short, instead Merrick has exceeded my expectations.
Areas Of Satisfaction - With any project, especially a remodel, unexpected issues will pop up. My project manager, Drew and carpenter Mike have not only resolved any issue that has come up but have also come up with creative solutions that are often better than the original plan.
Additional Comments - We chose Merrick because they were highly recommended to us by several friends and we're so happy we listened to them.
Customer Suggestion - We are extremely satisfied with the progression of our project, the professionalism of everyone on the project, and the attention to detail and quality of workmanship that Merrick has brought to our project. One of the main reasons we chose Merrick was the many positive recommendations from friends who worked with them. Merrick has a sterling reputation for a reason, and we are so happy we chose them to renovate our home.
Project Manager Professionalism - Drew is fantastic
Our experience was one of flawless service and construction
With Merrick, everyone we dealt with was respectful and professional. The work quality was excellent! Merrick handled extremely well the unique challenges brought to our project by the pandemic.
Project Manager - Alan was extremely respectful and attentive. He listened and made critical scheduling adjustments in order to make the home livable during the pandemic. We recognize having clients that are living on site adds to the project challenge.
Selections Process - Laura was an incredible asset to the project not only keeping things on track but also helping to prevent errors.
Carpenter Satisfaction - Amazing craftsmanship and attention given to a historic home. All Merrick carpenters exercised great care and pride in their finished work.
Areas Of Satisfaction - Merrick employees were truly outstanding. Alan, Rob, Evan, Bob, and Laura. Professional. Respectful, responsive and knowledgeable. Some exceptional subcontractors like Joe Lenard, painters and steam heating plumbers also did a great job.
Additional Comments - When deciding to buy our historic home, given the size and scope of the project, it was important to have a partner that we trust. We found that partner in Merrick.
From start to finish, the experience of building with Merrick has been great. They listened, supported and were incredibly responsive. This was an 'across the board' experience--from the owner, through the project manager, through the construction teams and subcontractors. The coordination with the rest of our team--designer, architects, engineers, etc.--was superb.
I have already recommended Merrick to everyone looking for a builder. They run their business extremely well, meeting price and schedule commitments with excellent communication.
Recognized Excellence - Everyone is great. Mark Maloney and Laura have been amazing!!
Use Comments - I have used Merrick twice - once for a small project and once for a very large and complex project. Everyone I have dealt with at Merrick has been terrific. They are extremely reliable and great quality and a pleasure to work with. I highly highly recommend their work and professionalism.
Schedule - We needed project to be done before the summer and it was done 3 months ahead
Communication - Weekly meetings on site were very helpful
Recognized Excellence - Drew, Mark, Anthony and Joe to name but all the staff is great to work with.
Areas Of Satisfaction - Great communication—someone was always there to answer my questions. Drew and Mark were incredibly helpful and knowledgeable. They finished on time and work quality was outstanding.
Recognized Excellence - Mark and Drew and his team were exceptional. We loved working with Joe as well. Great team overall
Additional Comments - Please use us as a reference in the future!
Customer Suggestion - Tim Cross, comes across as direct and honest. He was very clear with what they include in the sales process. He made us feel comfortable.
Why Us? - They made us feel comfortable. Also the fair price on first try that he had. We also liked his previous work that we had seen. We feel they are very trust worthy as well.
Why Us? - For all of the reasons above that Merrick seems to have projected to us and that they actually care about doing a great job and making us happy. Not an easy trick!
Areas Of Satisfaction - You guys delivered a beautiful home three months before our contract due date. Simply amazing!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Merrick Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys