The quality and old fashioned craftsman attitude still exits in construction companies like Masterworks.
Hiring Masterworks Construction Services was the best decision I made during the entire home purchasing and remodeling process. The entire transaction with Masterworks was smooth and stress free. If I ever had a question, I would receive a response to my email within 60 minutes or less. The communication was excellent throughout the entire process. With regard to the finished product, my home is absolutely beautiful. Their attention to detail and craftsmanship is unparalleled. I am so lucky to have found Masterworks.
The project Masterworks just completed came out looking exactly the way I envisioned. I am so satisfied with the outcome, that I plan to hire them again for a bathroom renovation. I wholeheartedly recommend Masterworks for any construction / remodel project that demands quality.
You made the entire construction period clean and easy and the workmanship was outstanding. Thanks, Sydney Simon
I really appreciated the professionalism and care Bill and Debbie provided on our remodel project, attention to schedule and budget. Bill's years of hands-on experience provides great problem-solving and attention to detail that residential construction requires.
Working with Masterworks was a great experience. We found them through friends who had used them before. All of those projects had gone well and the recommendations were all top notch. We had the same experience. We are thrilled with our kitchen remodel.
I used MCS for a remodel job in 2004 and was so impressed with the entire staff (including sub-contractors) professionalism - communication and quality of work! This year I had water damage and immediately called MCS to help reconstruct my home. Having elective surgery scheduled, I needed the house totally back in order before that date. MCS cooperated beautifully with me to accomplish that goal! And kudos to MCS for following through afterwards to complete every detail! I cannot recommend them more highly!
Everyone was efficient, professional, and courteous. They were all very nice. We have total confidence in their work.
Masterworks construction company is top notch!! They made our backyard renovation an exciting adventure. Everyone associated with Masterworks was a pleasure to communicate and deal with. We are still smiling every time we sit outside and enjoy our new backyard.
Our experience with Masterworks was nothing but positive. Bill is a pleasure to work with, our job foreman was absolutely great and the workmanship is totally first rate. We redid our master bath and it is gorgeous. Couldn't be more pleased.
Masterworks Construction worked with us to stay within our budget and still meet the high standard of quality and design we desired. Every person on their team was conscientious, courteous, and professional. It was a pleasure doing business with them and I highly recommend their services.
The Masterworks team was there for me at every step of the remodel. I really appreciate their value.
Masterworks is a honest contractor that has a high work ethic, impeccable integrity, great problem solving skills, excellent design and construction quality and superior customer service. I have used them for two separate projects (kitchen remodel and patio redesign) and have been very pleased with their work, so much so that I have recommended them to others (and they were happy too).
Masterworks Construction Services is a high quality professional organization who go out of their way to please the customer. Bill Leisy is extremely knowledgeable about outdoor construction and has excellent suggestions to help you brainstorm an idea and turn it into a vision that you can enjoy. I imagine he is the same way with indoor construction projects as well. We thoroughly enjoy our new backyard living space. We feel like our house has doubled in size!
Areas Of Satisfaction - They were always professional and punctual. Bill put my husband and me at ease during the whole process.
Areas Of Satisfaction - The contractors were very nice and knowledgeable, and I was comfortable with them in my home.
Remodeling Concerns - The biggest concern I had was the cost, I think Bill worked with me as best he could to bring the cost down from the original estimate.
Recognized Excellence - All the crew did an exceptional job.
Additional Comments - They were wonderful. I was very satisfied. I would recommend Masterworks Construction Services to my friends and my family. There were absolutely zero areas where they fell short of my expectations.
We were nervous about this project because of negative experiences we have had in the past. Bill was a great assett in the upfront planning and design and putting us at ease. He and his crew were respectful of our home and kept the place clean and secure. We had minor hicups along the way which is to be expected with any construction project, but Bill and team was responsive and the final product is great!Bob W.
Areas Of Satisfaction - Bill was a great assett in the upfront planning and design, including going with my wife to pick out tile and give creative advice when we are picking various elements. We are not experts or creative in this area and Bill was extremely helpful.
Areas For Improvement - We struggled ever so slightly in the paint/drywall/spackle process. All the tradesmen were pro's in their respective work, i.e tile, plumbing, cabinets etc. but the paint and drywall repair seemed to be done by "generalist", and we struggled slightly in getting walls straight, trimming edges and paint runs. This is my only recommendation for improvement and the only thing that keeps me from giving them a perfect score. To their credit, they did stay committed to the very end and the final product was great.
I recommend Masterworks without hesitation. I met twice with owner Bill Leisy, discussed the scope of the remodeling project, recognized his grasp of my vision, then left town, leaving many decisions up to Bill. The work was done on budget, on time, and turned out even better than I could have imagined.
Areas Of Satisfaction - I recommend Masterworks without hesitation.
Areas Of Satisfaction - I was most satisfied with the finished product. It is beautiful. I was very pleased that the owner, Bill, was on the job everyday. I like that I could follow up with him. He always addressed my concerns and answered my questions, and he was accessible.
Additional Comments - I would have no hesitation in recommending Masterworks Construction Services for any of your home remodeling needs.
Masterworks not only met our expectations but went above and beyond what we expected. Bill was very personable and very kind. He extended himself in ways that other contractors wouldn't: he helped us with the fireplace and surround sound. He kept working with us until we got what we wanted. He really cared about us and treated us like we were his only client.
Recognized Excellence - Carlos and Bill. They were absolutely fabulous.
Bill was professional, calm, responded to suggestions/concerns and stayed within budget as well as followed our timeline. He provided realistic suggestions for our objective, to refurbish a 1920 home for the rental market. He completed several small repairs at the end of the project and did not charge an extra fee. He took the initiative to provide an upgrade to our stove at no additional cost.Marsha Roberson
Clean & Safe - Absolutely remarkable! The staff was always polite and clean. My Mother was present throughout the whole remodel - the site/crew was always clean and professional. Wonderful experiences EVER!
Areas Of Satisfaction - A very professional outfit. The communication and time commitment worth the money.
Remodeling Concerns - My Mom was going to be living in the house during demo and construction. They did their best to keep the areas clean and shut doors for the noise.
Bill took a scared couple, with no real idea of what we wanted, by the hand, and gave us a wonderful, functional kitchen that we both love. Bill is the most patient and calm person I have ever met with tons of experience and knowledge. Our thanks.
Areas Of Satisfaction - On time, on budget and looks great, really apprciated the communication experience. Bill went beyond the project to help us.
Product Selections Process - Bill helped us pick out most of the products and items, he literally led us by the hand to find the product and help us make an informed decision.
Remodeling Concerns - We had no clue where to start, and were concerned about getting the quality remodel. We watch a lot of "Mike Holmes" on HGTV...Bill gave us the needed homework and plan on where to start and the order in which to proceed
Now that my remodel is completed, the first thing every one wants to hear is a "horror story" and when I tell them that I dont have one to tell, they are shocked. I loved working with Masterworks and all the employees. The job was completed beyond our satiisfaction and on a timely basis.
Areas Of Satisfaction - The continual contact to make sure I was at ease with the decisions I was making throughout the process.
Remodeling Concerns - I didnt want it to be longer than anticipated, I think the weekly phone calls with what expectations to have in the coming week or weeks is very helpful.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Product Selections Process - It was very effective.
Areas Of Satisfaction - The workers that they employed were very good workers and were professional.
Areas Of Satisfaction - Bill Leisy is a person of great integrity, who is knowledgable, capable and has a great design sense. He knows how to create a beautiful product.
Product Selections Process - Very good in educating and giving insights.
Remodeling Concerns - We had heard so many horror stories about dishonest contractors. We met with Bill Leisy and had a good gut feeling about him. He proved to be the perfect person for our job.
Additional Comments - We have tremendous confidence in Bill Leisy's expertise.
Areas Of Satisfaction - Masterworks completed the various jobs (3 separate jobs) on time and within budget. Bill Leisy was accessible at any time to talk with us about the job. Bill Leisy is a perfectionist - before we even had a chance to comment on a potential concern, he would tell us that the item was due for correction the next day.
Product Selections Process - Masterworks did an excellent job of recommending appliances, fixtures, finishes, and designs. They fully explained the advantages of specific items.
Remodeling Concerns - We were concerned about making our Thanksgiving deadline on the first job. Bill assured us he would complete the job on time, and he made it happen.
Additional Comments - We have recommended Masterworks to several friends. They have all been completely satisfied, as are we.
Recognized Excellence - Bill Leisy has always been very helpful and responsive.
Areas Of Satisfaction - Bill and the staff were perfectionists. The project was completed in less time than I could have imagined....actually within the time parameters promised. The construction staff was on site every day, rain or shine and worked the entire day. The office staff were friendly and professional. I am in love with this house and can't express how well constructed it is. I will continue to recommend Masterworks to anyone who is exploring construction. It was a wonderful experience. Georgia Connolly
Areas Of Satisfaction - Bill Leisy is an incredible source of information and expertise; the office staff is exceptionally prompt and helpful. Masterworks approaches each project according to what the customer wants to do, they do not promote a standard design or line of products. We have used them for three house renovations, we have yet to find a challenge they cannot tackle.
Areas Of Satisfaction - They made my dream rooms come true.
Communication - Bill is better at this than any contractor or service I've worked with because he listens and tries to help you refine your interests and goals both to him so he can steer you toward solutions and to yourself so you can know better what is right for you.
Recognized Excellence - Our on-site supervisor, Tim, put up with a lot of inquiries from our overly inquisitive two-year-old son and helped us get through a miscommunication issue with one of the subcontractors. We appreciated his attitude and patience. We also appreciated the insights offered by Christa Bartels, the design consultant who partnered with Bill.
Remodeling Concerns - We were told the usual horror stories of remodel projects gone bad: over budget and way past estimated completion time. Successfully managing those aspects of the process was a big factor in our overall satisfaction with MCS.
Remodeling Concerns - For both projects it was that things would stay as clean as possible, but especially during the second one as we were going to be living here through it, which we did not for the first one. Bill and I talked at length about how they would prepare and what exactly would be done. I was concerned in general how it would be to live here through the work and Bill and I addressed them one by one.
Additional Comments - I can't say enough good things! They are extremely reliable, knowledgeable, and professional and their quality of work if unsurpassed. Oh yeah, and they are really nice people too!
Referral Info - I always recommend Masterworks to my friends.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Masterworks Construction Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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