The architect and interior design team was topnotch and listened to our ideas, implemented them and provided their expertise and guidance in areas where we had questions and doubts. We would highly recommend!
I would recommend Marrokal without hesitation. My project took nine months and entailed so much more than just a basic kitchen remodel. It involved gutting the kitchen, knocking out two walls, getting rid of the popcorn ceilings in the entire house, replacing some windows, adding new flooring throughout the entire home, installing extended lighting which included canned lighting and other new lighting fixtures, adding new plumbing runs, and installing a beautiful new entry door. And, not to mention all the little details like adding new base boards, door trims, door hardware, entry door combination locks and painting every inch of my home’s interior. Marrokal met or exceeded my expectations.
Please see additional comments section below.
Quality of work good, management poor too 7 months for a 3-month project
Open Ended - Project Manager - My project manager was a very nice person. He was considerate about us staying in the house and working around our schedule. We appreciated that. He was a very personable person. I truly believe he had my best interest. We were not just a number or money sign to him. Our project manager truly wanted to make sure we were happy with the home. That was really important.
Nicole made a process we were not looking forward to as pleasant and painless as possible. We are thrilled to have the project transitioning to production, full on confidence in our design decisions, guided by Nicole.
Overall, our experience was very positive. Executing this project during Covid presented it challenges with pricing, materials, and subcontractor availability but the Marrokal team was steadfast to see it through.
Great communication, quality contractors
We are very satisfied with the professionalism and communication throughout the process, and we are happy with the end product. In particular, the design process took into account our needs and how we would use the space.
From start to finish, this was an overall great experience. No remodel is perfect but the team at Marrokal did a great job.
We liked the final results mostly but there are ere a lot of problems along the way that were not related to the pandemic or typical issues. Notably they did not take responsibility for mistakes they made and tended to blame other staff. There was no sense of accountability.
This was our second project with Marrokal. Just as with the first, the design exceeded our expectations and the execution was professional and of the highest quality. Because this project was going to involve a near complete re-build our home from the foundation, we did talk to several firms to get a better feel for what we were getting ourselves into. Marrokal was the only candidate that gave us the confidence that the job would be done to our satisfaction.
This has been a difficult time to do any remodeling project, considering product supplies. They were able to complete the task at hand even against the overwhelming obstacles against them.
Reason For Choosing - We ended up going with a design build firm that was not separate from the building, thinking that the connectivity between the design crew and construction would be better. We have had design builds completed in multiple places we have lived and thought that the design would have been better if the teams knew each other. We thought Marrokal was well thought of in the community and with the end product which is why we went with them for the end product and there is no reason to think otherwise at this time.
We have had two very good experiences with Marrokal. We appreciate the level of service and quality
Additional Comments - We had a very good experience two times with Marrokal. They made our home feel like the improvements were supposed to be there. You can’t tell what was there before which is key to a great project.
Best remodeling experience we have ever had.
Open Ended - Tradespeople - They were courteous and not disruptive.
From initial consultation to final walk through, we knew Marrokal was the best team to trust with our home. Everyone has a budget, and they made sure we stayed within our budget without compromising on quality or satisfaction with final design. We went from living in my Grand parents old house to living in our families forever home.
Unfortunately Marrokal fell short in delivering what was promised. While we would have loved to recommend their firm, we are unable at this time.
Very dissatisfied with the on-site mis-management of our project.
I'd NEVER recommend this company, even to my worst enemy.
Additional Comments - I'm a very happy customer.
We were very happy with our experience with Marrokal and wouldn’t hesitate to recommend them.
This home was a disaster from the start. I put a lot of money down to make sure the lot was buildable and 2 times when I get the septic system in they stopped me because there wasn't a grading permit for the property. That should have been found out long ago. It cost me a ton of money.
Design Consultants Knowledgeable - It was a fabulous design and was the way I wanted it to be for my custom home. I rebuilt the home from scratch and the design was what I had asked for!
Project Manager Professionalism - Ryan was knowledgeable and always easy to get ahold of. He took care of and fixed all of our problems and it felt like he was always looking out for us and doing his best job for us. He frequently went the extra step, to make sure things were done right, not just done to the minimum standard.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marrokal Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys