This home was a disaster from the start. I put a lot of money down to make sure the lot was buildable and 2 times when I get the septic system in they stopped me because there wasn't a grading permit for the property. That should have been found out long ago. It cost me a ton of money.
Design Consultants Knowledgeable - It was a fabulous design and was the way I wanted it to be for my custom home. I rebuilt the home from scratch and the design was what I had asked for!
Project Manager Professionalism - Ryan was knowledgeable and always easy to get ahold of. He took care of and fixed all of our problems and it felt like he was always looking out for us and doing his best job for us. He frequently went the extra step, to make sure things were done right, not just done to the minimum standard.
Amazing design and constant attention
Area Of Satisfaction - Amazing results! Kitchen remodel is better then what we expected
The design team was professional and excellent. I was not pleased with the inconsistency of the installation team.
Area Of Satisfaction - We loved how Marrokal really took an interest in our personal well being throughout the process, and the small touches like gifts for our dogs, and flowers went very far with us!
Additional Comments - We are very satisfied and love the finished product.
Marrokal Design and Remodeling transformed my house. I am loving the results. My project manager, Andre, did an excellent job of making me as comfortable a possible during the process. Using Marrokal is a luxury I am not sure some my friends can afford, but I would highly recommend the quality of the work.
Reason For Choosing - I chose Marrokal because two friends had successfully used you. Also, when Steve came to the house he knew what he was talking about and was confident that Marrokal could do what I wanted. He was straight forward and informed and had a lot of experience. He made me feel confident that my home would be safe in the hands of Marrokal, and that I would be taken care of.
Everyone I met was knowledgeable, courteous and efficient and made the project run very smoothly.
Area Of Satisfaction - I liked their willingness to work as a team with me and with the trades to make the project the best it could possibly be.
Area Of Satisfaction - I liked best that they were very responsive and efficient.
Reference - We would happily be a reference for Pete and Liz. We do feel that after meeting with the owner, many of the issues we had were resolved to our satisfaction. After meeting with Mr Marrokal I can see why his company blossomed and hopefully the people taking over for him won’t ruin his name.
Reason For Choosing - First impression was very professional.
My project manager and design team made me feel like the only client the had. Very personable group always available to answer questions and give advice.
There was never a breakdown of exactly what we were paying for. the project was way too expensive for what we wanted and ended up with. Some of the work was simply unacceptable and it was very stressful trying to get anything corrected. We did not realize that our first contact was a salesman and would not be involved once we signed the contract. Since he kept pushing for things we didn't want or need I can only guess that he must have been given a commission on the "sale of the project". I felt his only interest was in moving windows and appliances to raise the cost of the project but little to no interest in small practical details that were important to me (light over kitchen sink, light in middle of kitchen island, color of lights, depth of certain cabinets, placement of light switches , type of skylight and many other details that were important to me). The lack of attention to detail was very upsetting to us. I didn't realize that the design team only worked from pictures and plans after the first visit. No one came to our project to check on things during construction and no one came to see the final job. I often felt that everyone at Marrokal was so involved in more important jobs than ours that they had no time or interest in our project. The terrible stress I felt from this project was not from the usual things that can go wrong but instead from the way we were treated.
Reason For Choosing - I interviewed several design and build firms and the reason I chose Marrokal was because of Heather and Barbie. They took the time to look over my house and take pictures. I felt like they put the time into giving me an estimate. They seemed to balance what we wanted with keeping the cost down. They also seemed pretty honest. Other firms wanted to know my budget, but I don't recall Heather or Barbie asking me. I also have a neighbor who used Marrokal and was pleased with your work.
This was not our first rodeo with Marrokal. The first project in 2012 was a 6-month duration with a hard deadline for an external event. That project was properly managed and communicated, despite several surprises as the work unfolded We were very satisfied with the outcome in that project. That was our motivation for engaging Marrokal again for this latest project. The current project has been rather poorly managed with intermittent communication, and is currently 2 months late over a total duration of 5 months. The original project estimate was 3 months, and it is still incomplete.
Marrokal design company was an absolute pleasure to work with. My kitchen remodel came out perfect! Everyone was professional and friendly. I would highly recommend them to everyone.
Marrokal has great trades working for them - they are pricey. The work they do is beautiful. They are a solid company, not perfect. But, will do their best to make sure you are a satisfied client.
It's difficult to place into words the outstanding oversight provided by Marrokal Project Manager Kevin Hanson. Kevin was totally on top of daily work activity vs. schedule while maintaining visibility of all required inspections. Schedule and budget were maintained as per projections.
Our experience with Marrokal Design & Remodeling was very positive. Starting with the design process, they listened to our wants/needs and approached our project by thinking "outside the box" and gave us suggestions that we hadn't thought possible, giving us several options in different price ranges. The process was efficient and ran smoothly 95% of the time. The few glitches that came up were resolved quickly and professionally.
Marrokal has growing pains. They have more jobs than they have the capacity to manage. Their project managers are overworked and spread too thin. Their contractors are also spread too thin, and they have a hard time scheduling contractors to do the work and your site can go for a week or more without any work being done, which is frustrating if you are living in your home while it's being remodeled. Details slip through the cracks, which result in additional weeks of delays down the line. One example: they forgot to camera the main sewage line to the bathroom being remodeled at the beginning of the project. Months later, we had to demo a 4-foot hole in our brand new bathroom floor to replace a pipe that would have taken a fraction of the cost had it been done at the outset. That led to a 2-week delay. Another oversight led to a 4-week dispute between two subcontractors over who was responsible for painting the flashing strip on a new roof. Another oversight involved a mistake in the design package, which neglected to specify that there would be recessed medicine cabinets. This error was not spotted until after the framing, plumbing, electrical and drywall were in place. So the area had to be reframed, the plumbing moved, the electric rewired, and the drywall redone. That one cost us about 3 weeks.
We now enjoy our home so much more. We sometimes just enter a room, look around and smile.
Design Consultants Knowledgeable - The design consultants helped us envision possibilities we did not know existed. The kitchen came together so well with a combination of beauty and functionality.
The Design Consultants were amazing.
We chose Marrokal based on their reputation and the professionalism of their sales/design staff. We can't say enough about Rick and Erin. Our trouble started after the "pass the baton" meeting. Our project manager did not listen to us, and as a result there were things done that we are unhappy with. The time line was ridiculously long, and all we ever got as an explanation was a shrug. He did not communicate with us adequately, and the schedules he did finally start giving us were useless and unnecessarily protracted. For instance, he projected 3 weeks for floor installation, when the floor was already installed. Again with the shrug, and no amendment to the schedule.While remodel looks beautiful, and we are comfortable in it, our project manager managed to take away all the joy of the project and leave us unhappy. We will NOT recommend Marrokal to anyone, which is a shame, as the age of our neighborhood could have garnered them lots of work with necessary updates.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marrokal Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys