We have had two very good experiences with Marrokal. We appreciate the level of service and quality

Additional Comments

Additional Comments - We had a very good experience two times with Marrokal. They made our home feel like the improvements were supposed to be there. You can’t tell what was there before which is key to a great project.

Best remodeling experience we have ever had.

Open Ended - Tradespeople

Open Ended - Tradespeople - They were courteous and not disruptive.

From initial consultation to final walk through, we knew Marrokal was the best team to trust with our home. Everyone has a budget, and they made sure we stayed within our budget without compromising on quality or satisfaction with final design. We went from living in my Grand parents old house to living in our families forever home.

Unfortunately Marrokal fell short in delivering what was promised. While we would have loved to recommend their firm, we are unable at this time.

Very dissatisfied with the on-site mis-management of our project.

I'd NEVER recommend this company, even to my worst enemy.

Additional Comments

Additional Comments - I'm a very happy customer.

We were very happy with our experience with Marrokal and wouldn’t hesitate to recommend them.

This home was a disaster from the start. I put a lot of money down to make sure the lot was buildable and 2 times when I get the septic system in they stopped me because there wasn't a grading permit for the property. That should have been found out long ago. It cost me a ton of money.

Design Consultants Knowledgeable

Design Consultants Knowledgeable - It was a fabulous design and was the way I wanted it to be for my custom home. I rebuilt the home from scratch and the design was what I had asked for!

Project Manager Professionalism

Project Manager Professionalism - Ryan was knowledgeable and always easy to get ahold of. He took care of and fixed all of our problems and it felt like he was always looking out for us and doing his best job for us. He frequently went the extra step, to make sure things were done right, not just done to the minimum standard.

Amazing design and constant attention

Area Of Satisfaction

Area Of Satisfaction - Amazing results! Kitchen remodel is better then what we expected

The design team was professional and excellent. I was not pleased with the inconsistency of the installation team.

Area Of Satisfaction

Area Of Satisfaction - We loved how Marrokal really took an interest in our personal well being throughout the process, and the small touches like gifts for our dogs, and flowers went very far with us!

Additional Comments

Additional Comments - We are very satisfied and love the finished product.

Marrokal Design and Remodeling transformed my house. I am loving the results. My project manager, Andre, did an excellent job of making me as comfortable a possible during the process. Using Marrokal is a luxury I am not sure some my friends can afford, but I would highly recommend the quality of the work.

Reason For Choosing

Reason For Choosing - I chose Marrokal because two friends had successfully used you. Also, when Steve came to the house he knew what he was talking about and was confident that Marrokal could do what I wanted. He was straight forward and informed and had a lot of experience. He made me feel confident that my home would be safe in the hands of Marrokal, and that I would be taken care of.

Everyone I met was knowledgeable, courteous and efficient and made the project run very smoothly.

Area Of Satisfaction

Area Of Satisfaction - I liked their willingness to work as a team with me and with the trades to make the project the best it could possibly be.

Area Of Satisfaction

Area Of Satisfaction - I liked best that they were very responsive and efficient.

Reference

Reference - We would happily be a reference for Pete and Liz. We do feel that after meeting with the owner, many of the issues we had were resolved to our satisfaction. After meeting with Mr Marrokal I can see why his company blossomed and hopefully the people taking over for him won’t ruin his name.

Reason For Choosing

Reason For Choosing - First impression was very professional.

My project manager and design team made me feel like the only client the had. Very personable group always available to answer questions and give advice.

There was never a breakdown of exactly what we were paying for. the project was way too expensive for what we wanted and ended up with. Some of the work was simply unacceptable and it was very stressful trying to get anything corrected. We did not realize that our first contact was a salesman and would not be involved once we signed the contract. Since he kept pushing for things we didn't want or need I can only guess that he must have been given a commission on the "sale of the project". I felt his only interest was in moving windows and appliances to raise the cost of the project but little to no interest in small practical details that were important to me (light over kitchen sink, light in middle of kitchen island, color of lights, depth of certain cabinets, placement of light switches , type of skylight and many other details that were important to me). The lack of attention to detail was very upsetting to us. I didn't realize that the design team only worked from pictures and plans after the first visit. No one came to our project to check on things during construction and no one came to see the final job. I often felt that everyone at Marrokal was so involved in more important jobs than ours that they had no time or interest in our project. The terrible stress I felt from this project was not from the usual things that can go wrong but instead from the way we were treated.

Reason For Choosing

Reason For Choosing - I interviewed several design and build firms and the reason I chose Marrokal was because of Heather and Barbie. They took the time to look over my house and take pictures. I felt like they put the time into giving me an estimate. They seemed to balance what we wanted with keeping the cost down. They also seemed pretty honest. Other firms wanted to know my budget, but I don't recall Heather or Barbie asking me. I also have a neighbor who used Marrokal and was pleased with your work.

This was not our first rodeo with Marrokal. The first project in 2012 was a 6-month duration with a hard deadline for an external event. That project was properly managed and communicated, despite several surprises as the work unfolded We were very satisfied with the outcome in that project. That was our motivation for engaging Marrokal again for this latest project. The current project has been rather poorly managed with intermittent communication, and is currently 2 months late over a total duration of 5 months. The original project estimate was 3 months, and it is still incomplete.