We liked the final results mostly but there are ere a lot of problems along the way that were not related to the pandemic or typical issues. Notably they did not take responsibility for mistakes they made and tended to blame other staff. There was no sense of accountability.
This was our second project with Marrokal. Just as with the first, the design exceeded our expectations and the execution was professional and of the highest quality. Because this project was going to involve a near complete re-build our home from the foundation, we did talk to several firms to get a better feel for what we were getting ourselves into. Marrokal was the only candidate that gave us the confidence that the job would be done to our satisfaction.
This has been a difficult time to do any remodeling project, considering product supplies. They were able to complete the task at hand even against the overwhelming obstacles against them.
Reason For Choosing - We ended up going with a design build firm that was not separate from the building, thinking that the connectivity between the design crew and construction would be better. We have had design builds completed in multiple places we have lived and thought that the design would have been better if the teams knew each other. We thought Marrokal was well thought of in the community and with the end product which is why we went with them for the end product and there is no reason to think otherwise at this time.
We have had two very good experiences with Marrokal. We appreciate the level of service and quality
Additional Comments - We had a very good experience two times with Marrokal. They made our home feel like the improvements were supposed to be there. You can’t tell what was there before which is key to a great project.
Best remodeling experience we have ever had.
Open Ended - Tradespeople - They were courteous and not disruptive.
From initial consultation to final walk through, we knew Marrokal was the best team to trust with our home. Everyone has a budget, and they made sure we stayed within our budget without compromising on quality or satisfaction with final design. We went from living in my Grand parents old house to living in our families forever home.
Unfortunately Marrokal fell short in delivering what was promised. While we would have loved to recommend their firm, we are unable at this time.
Very dissatisfied with the on-site mis-management of our project.
I'd NEVER recommend this company, even to my worst enemy.
Additional Comments - I'm a very happy customer.
We were very happy with our experience with Marrokal and wouldn’t hesitate to recommend them.
This home was a disaster from the start. I put a lot of money down to make sure the lot was buildable and 2 times when I get the septic system in they stopped me because there wasn't a grading permit for the property. That should have been found out long ago. It cost me a ton of money.
Design Consultants Knowledgeable - It was a fabulous design and was the way I wanted it to be for my custom home. I rebuilt the home from scratch and the design was what I had asked for!
Project Manager Professionalism - Ryan was knowledgeable and always easy to get ahold of. He took care of and fixed all of our problems and it felt like he was always looking out for us and doing his best job for us. He frequently went the extra step, to make sure things were done right, not just done to the minimum standard.
Amazing design and constant attention
Area Of Satisfaction - Amazing results! Kitchen remodel is better then what we expected
The design team was professional and excellent. I was not pleased with the inconsistency of the installation team.
Area Of Satisfaction - We loved how Marrokal really took an interest in our personal well being throughout the process, and the small touches like gifts for our dogs, and flowers went very far with us!
Additional Comments - We are very satisfied and love the finished product.
Marrokal Design and Remodeling transformed my house. I am loving the results. My project manager, Andre, did an excellent job of making me as comfortable a possible during the process. Using Marrokal is a luxury I am not sure some my friends can afford, but I would highly recommend the quality of the work.
Reason For Choosing - I chose Marrokal because two friends had successfully used you. Also, when Steve came to the house he knew what he was talking about and was confident that Marrokal could do what I wanted. He was straight forward and informed and had a lot of experience. He made me feel confident that my home would be safe in the hands of Marrokal, and that I would be taken care of.
Everyone I met was knowledgeable, courteous and efficient and made the project run very smoothly.
Area Of Satisfaction - I liked their willingness to work as a team with me and with the trades to make the project the best it could possibly be.
Area Of Satisfaction - I liked best that they were very responsive and efficient.
Reference - We would happily be a reference for Pete and Liz. We do feel that after meeting with the owner, many of the issues we had were resolved to our satisfaction. After meeting with Mr Marrokal I can see why his company blossomed and hopefully the people taking over for him won’t ruin his name.
Reason For Choosing - First impression was very professional.
My project manager and design team made me feel like the only client the had. Very personable group always available to answer questions and give advice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Marrokal Design & Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys