The remodel is gorgeous and hope the photos will show it off for Marrokal. I don’t think many of our friends would pay the price of our remodel, it was a very expensive project for outdoor living space.

Well, we got caught in the Jan 22, 2024 Atmospheric River (Whatever that NEW phrase is) that invaded our home and flooded 5 rooms. we have lived in this house for 37 years and have never seen this kind of weather before. we immediately called 2 people: A restoring company that moved all the furniture, cut 12 inches of drywall, etc, etc. Meanwhile my wife called Marrokal and Frank grabbed a crew of guys that immediately began digging a trench 4 feet deep and put 7 drains in and created enough fall that will forever protect us from future damage. Frank did a marvelous job ramrodding his guys to work fast as another rain storm was coming. Frank won the race and all the rocks that he put around the area has done an excellent job. We have used Marrokal 3 times for remodeling our home and the last remodel was about 25 years ago. We love our home and are happy that this disaster will never happen again.
Thank You Marrokal.

My recent repair was handled expertly and satisfyingly; however we had a poor experience with the original remodel work in 2019. Answers below refer to the repair only.

While we went over our budget, we are very happy with our remodel!

This is our second major project with Marrokal and they did not disappoint. While no project goes exactly as planned, we were blessed to have a team of professionals there on a daily basis to support and guide us through the challenges. The project manager, Pete S, was outstanding and truly made the decision to trust Marrokal with our home absolutely worth it. We love our newly remodeled home and appreciate all the hard work from the team at Marrokal to make it happen.

They make it right!

The quality of the work performed was excellent. The project manager followed up with me to make sure the project was being completed in a timely manner and to my satisfaction.

I felt ignored for multiple months.

I can’t recommend because of the lack of oversight and repeated change of personnel which resulted in numerous errors, redos, and additional time beyond what was promised. As a result the project cost much more than anticipated.

Architecture planning was a good process with John and Steve, but the design process was not a fun experience. We did not get any value from it. It cost us more time and aggravation and the fees for this service were not utilized.

Marrokal is more expensive than other options for a project like ours. We knew that. With that premium, we expected a more premium experience. Instead we had a typical experience where “the squeaky wheel gets the grease”. Delays are inevitable in construction, however many of ours could have been avoided with better planning and communication. But the several periods of weeks with no progress, or even any communication, disappointed us.

The architect and interior design team was topnotch and listened to our ideas, implemented them and provided their expertise and guidance in areas where we had questions and doubts. We would highly recommend!

I would recommend Marrokal without hesitation. My project took nine months and entailed so much more than just a basic kitchen remodel. It involved gutting the kitchen, knocking out two walls, getting rid of the popcorn ceilings in the entire house, replacing some windows, adding new flooring throughout the entire home, installing extended lighting which included canned lighting and other new lighting fixtures, adding new plumbing runs, and installing a beautiful new entry door. And, not to mention all the little details like adding new base boards, door trims, door hardware, entry door combination locks and painting every inch of my home’s interior. Marrokal met or exceeded my expectations.

Please see additional comments section below.

Quality of work good, management poor too 7 months for a 3-month project

Open Ended - Project Manager

Open Ended - Project Manager - My project manager was a very nice person. He was considerate about us staying in the house and working around our schedule. We appreciated that. He was a very personable person. I truly believe he had my best interest. We were not just a number or money sign to him. Our project manager truly wanted to make sure we were happy with the home. That was really important.

Nicole made a process we were not looking forward to as pleasant and painless as possible. We are thrilled to have the project transitioning to production, full on confidence in our design decisions, guided by Nicole.

Overall, our experience was very positive. Executing this project during Covid presented it challenges with pricing, materials, and subcontractor availability but the Marrokal team was steadfast to see it through.

Great communication, quality contractors

We are very satisfied with the professionalism and communication throughout the process, and we are happy with the end product. In particular, the design process took into account our needs and how we would use the space.

We liked the final results mostly but there are ere a lot of problems along the way that were not related to the pandemic or typical issues. Notably they did not take responsibility for mistakes they made and tended to blame other staff. There was no sense of accountability.

This was our second project with Marrokal. Just as with the first, the design exceeded our expectations and the execution was professional and of the highest quality. Because this project was going to involve a near complete re-build our home from the foundation, we did talk to several firms to get a better feel for what we were getting ourselves into. Marrokal was the only candidate that gave us the confidence that the job would be done to our satisfaction.

This has been a difficult time to do any remodeling project, considering product supplies. They were able to complete the task at hand even against the overwhelming obstacles against them.

Reason For Choosing

Reason For Choosing - We ended up going with a design build firm that was not separate from the building, thinking that the connectivity between the design crew and construction would be better. We have had design builds completed in multiple places we have lived and thought that the design would have been better if the teams knew each other. We thought Marrokal was well thought of in the community and with the end product which is why we went with them for the end product and there is no reason to think otherwise at this time.

We have had two very good experiences with Marrokal. We appreciate the level of service and quality

Additional Comments

Additional Comments - We had a very good experience two times with Marrokal. They made our home feel like the improvements were supposed to be there. You can’t tell what was there before which is key to a great project.

Best remodeling experience we have ever had.

Open Ended - Tradespeople

Open Ended - Tradespeople - They were courteous and not disruptive.

From initial consultation to final walk through, we knew Marrokal was the best team to trust with our home. Everyone has a budget, and they made sure we stayed within our budget without compromising on quality or satisfaction with final design. We went from living in my Grand parents old house to living in our families forever home.

Unfortunately Marrokal fell short in delivering what was promised. While we would have loved to recommend their firm, we are unable at this time.

Very dissatisfied with the on-site mis-management of our project.

I'd NEVER recommend this company, even to my worst enemy.

Additional Comments

Additional Comments - I'm a very happy customer.

We were very happy with our experience with Marrokal and wouldn’t hesitate to recommend them.

This home was a disaster from the start. I put a lot of money down to make sure the lot was buildable and 2 times when I get the septic system in they stopped me because there wasn't a grading permit for the property. That should have been found out long ago. It cost me a ton of money.

Design Consultants Knowledgeable

Design Consultants Knowledgeable - It was a fabulous design and was the way I wanted it to be for my custom home. I rebuilt the home from scratch and the design was what I had asked for!

Project Manager Professionalism

Project Manager Professionalism - Ryan was knowledgeable and always easy to get ahold of. He took care of and fixed all of our problems and it felt like he was always looking out for us and doing his best job for us. He frequently went the extra step, to make sure things were done right, not just done to the minimum standard.

Amazing design and constant attention

Area Of Satisfaction

Area Of Satisfaction - Amazing results! Kitchen remodel is better then what we expected

The design team was professional and excellent. I was not pleased with the inconsistency of the installation team.

Area Of Satisfaction

Area Of Satisfaction - We loved how Marrokal really took an interest in our personal well being throughout the process, and the small touches like gifts for our dogs, and flowers went very far with us!

Additional Comments

Additional Comments - We are very satisfied and love the finished product.

Marrokal Design and Remodeling transformed my house. I am loving the results. My project manager, Andre, did an excellent job of making me as comfortable a possible during the process. Using Marrokal is a luxury I am not sure some my friends can afford, but I would highly recommend the quality of the work.

Reason For Choosing

Reason For Choosing - I chose Marrokal because two friends had successfully used you. Also, when Steve came to the house he knew what he was talking about and was confident that Marrokal could do what I wanted. He was straight forward and informed and had a lot of experience. He made me feel confident that my home would be safe in the hands of Marrokal, and that I would be taken care of.

Everyone I met was knowledgeable, courteous and efficient and made the project run very smoothly.

Area Of Satisfaction

Area Of Satisfaction - I liked their willingness to work as a team with me and with the trades to make the project the best it could possibly be.

Area Of Satisfaction

Area Of Satisfaction - I liked best that they were very responsive and efficient.

Reference

Reference - We would happily be a reference for Pete and Liz. We do feel that after meeting with the owner, many of the issues we had were resolved to our satisfaction. After meeting with Mr Marrokal I can see why his company blossomed and hopefully the people taking over for him won’t ruin his name.

Reason For Choosing

Reason For Choosing - First impression was very professional.

There was never a breakdown of exactly what we were paying for. the project was way too expensive for what we wanted and ended up with. Some of the work was simply unacceptable and it was very stressful trying to get anything corrected. We did not realize that our first contact was a salesman and would not be involved once we signed the contract. Since he kept pushing for things we didn't want or need I can only guess that he must have been given a commission on the "sale of the project". I felt his only interest was in moving windows and appliances to raise the cost of the project but little to no interest in small practical details that were important to me (light over kitchen sink, light in middle of kitchen island, color of lights, depth of certain cabinets, placement of light switches , type of skylight and many other details that were important to me). The lack of attention to detail was very upsetting to us. I didn't realize that the design team only worked from pictures and plans after the first visit. No one came to our project to check on things during construction and no one came to see the final job. I often felt that everyone at Marrokal was so involved in more important jobs than ours that they had no time or interest in our project. The terrible stress I felt from this project was not from the usual things that can go wrong but instead from the way we were treated.

Reason For Choosing

Reason For Choosing - I interviewed several design and build firms and the reason I chose Marrokal was because of Heather and Barbie. They took the time to look over my house and take pictures. I felt like they put the time into giving me an estimate. They seemed to balance what we wanted with keeping the cost down. They also seemed pretty honest. Other firms wanted to know my budget, but I don't recall Heather or Barbie asking me. I also have a neighbor who used Marrokal and was pleased with your work.

This was not our first rodeo with Marrokal. The first project in 2012 was a 6-month duration with a hard deadline for an external event. That project was properly managed and communicated, despite several surprises as the work unfolded We were very satisfied with the outcome in that project. That was our motivation for engaging Marrokal again for this latest project. The current project has been rather poorly managed with intermittent communication, and is currently 2 months late over a total duration of 5 months. The original project estimate was 3 months, and it is still incomplete.

Marrokal design company was an absolute pleasure to work with. My kitchen remodel came out perfect! Everyone was professional and friendly. I would highly recommend them to everyone.

Marrokal has great trades working for them - they are pricey. The work they do is beautiful. They are a solid company, not perfect. But, will do their best to make sure you are a satisfied client.

It's difficult to place into words the outstanding oversight provided by Marrokal Project Manager Kevin Hanson. Kevin was totally on top of daily work activity vs. schedule while maintaining visibility of all required inspections. Schedule and budget were maintained as per projections.