We have had a problem since it was done, and it is still not resolved.

Professional & Organized

Professional & Organized - I didn't appreciate the heavy walking up and down my stairs on the installation day.

Types of work

Types of work - Removed an old cast iron tub and installed a walk-in shower

Work was well done and we are very pleased with the results.

Clean

Clean - The area was cleaned and all debris was removed.

Communication

Communication - We had to call to learn of scheduling and resulting delays.p

Sales Knowledge

Sales Knowledge - Salesperson was very knowledgeable and helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize Mark, the salesperson, who was very nice, courteous, and knowledgeable. I would also like to recognize Brian, the installer.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I got a sooner install date than requested. They did the work quickly, and they were thorough.

Additional Work Needed

Additional Work Needed - My time frame for my next project is 1-2 years.

Additional Comments

Additional Comments - It was an enjoyable experience. They did a great job, completed the project quickly, and it looks great.

The installation was good. The bathroom just looks good.

Clean

Clean - They did a good job.

Safe

Safe - Yes, they did keep the job site safe throughout my project.

Communication

Communication - It was good communication. They were on top of their game.

Value

Value - It was expensive.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone from management to the installers to the guy who came to install the glass. It was a collaborative effort, so I will recognize them all. They were all good and professional.

Areas For Improvement

Areas For Improvement - Nothing, they were all good. I can't say they fell short anywhere. It was good, excellent, and superb.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath NJPA met my expectations in all areas. I do feel the price should have been a little cheaper. My shower is excellent. I showed my friend, and now she is looking to get something done with Luxury Bath also.

Recognized Excellence

Recognized Excellence - David Delgiudice did amazing helping select/design the wet area. Doug was great in cross checking. Bryan and Carlos did an amazing and quick installation.

Areas Of Satisfaction

Areas Of Satisfaction - Pretty much al around was phenomenal

Additional Work Needed

Additional Work Needed - Minimum 12-18 months before I do my other shower. Definitely will reach to Luxary Bath

Recognized Excellence

Recognized Excellence - The company did good.

Areas Of Satisfaction

Areas Of Satisfaction - They did a really good job and met my expectations. They had to cover up a window. It looks really good.

They were very professional, friendly and informative.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone on my project. They were all very professional and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by giving me some helpful hints, providing a timely installation and communication.

Types of work

Types of work - Walk-in shower.

Recognized Excellence

Recognized Excellence - I want to recognize the installers, Brian and the other guy, for their exceptional service; they were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I got exactly what I expected.

Additional Comments

Additional Comments - I am very pleased and happy with the walk-in shower; it is very nice and I should have done it ten years ago; I just love it!

Recognized Excellence

Recognized Excellence - Anthony and Mario did a great job.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Shower pan and surrounding walls

Additional Work Needed

Additional Work Needed - In the next 2 years

The gentlemen were very professional, clean, and good at their job.

Recognized Excellence

Recognized Excellence - Everyone who I dealt with over the phone was nice, professional, and courteous.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all aspects.

Recognized Excellence

Recognized Excellence - I would like to recognize the manger in the office. He was who I talked to anytime I called the office.

Areas Of Satisfaction

Areas Of Satisfaction - Other than the time frame for the project it met my expectations and went very well.

I was very satisfied. Luxury Bath did a good job. They came on time and cleaned up everything. They're a company you would really enjoy being with.

Types of work

Types of work - I had the whole bathroom done on this project.

Clean

Clean - Luxury Bath absolutely left the job site clean.

Safe

Safe - I was impressed that Luxury Bath had the whole floor covered so there would be no damage to anything. They were a great group, and I would refer them to anyone. One of them was Bryan, but I forgot his last name, and there was another one.

Problem Resolution

Problem Resolution - This shower is so different. I'm learning how to get used to it. It's beautiful. The problem is I'm 5', but I love it.

Professional & Organized

Professional & Organized - They never asked me for a thing. They just did their work and when it was time to go, they cleaned up everything and left.

Schedule

Schedule - Luxury Bath was early, but it was okay with me. I had been waiting for days for this project to start.

Value

Value - I'm sure I received a fair value for my money. I don't know a thing about what's going on, but my neighbors came in to see it, and everybody loved it, especially my children.

Recognized Excellence

Recognized Excellence - There isn't anyone at Luxury Bath I would like to recognize for their exceptional service.

Areas For Improvement

Areas For Improvement - The only thing that fell short of my expectations was learning how to shower in there with all this beautiful new equipment, like learning where hot and cold are and how to use the sprayer. It will just take another time or two and I'll be fine.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything. The only thing is I thought I never had to worry about slipping on the floor, but I found I had to put a rubber mat on the floor because I felt like I wasn't too sturdy. However, I have problems with falling, so another person might not have that problem.

Clean

Clean - Very professional and wasn’t aware they did any work other than walking shiwer very clean and beat

Quality Of Materials

Quality Of Materials - Very please outstanding job

Quality Of Workmanship

Quality Of Workmanship - Brian and Carlos were outstanding insured work was excellent

Problem Resolution

Problem Resolution - None occurred

Sales Knowledge

Sales Knowledge - John and Ray were very professional and answered any and all questions in a timely manner.

Recognized Excellence

Recognized Excellence - Brian, Carlos (Installers) John DeFrancis and Ray were very outstanding to deal with very professional

Areas For Improvement

Areas For Improvement - Installed walk-in shower

Areas Of Satisfaction

Areas Of Satisfaction - Would recommend them any time

Types of work

Types of work - Anthony and his partner completely rebuilt and refinished the tiled shower that started to disintegrate after 40 years.

Clean

Clean - Five contractor tubs were filled and removed from the site.

Respectful

Respectful - They protected the walls and floors of our home.

Problem Resolution

Problem Resolution - I had no problems.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met or exceeded my expectations with the time of completion and the quality of the service provided.

Excellent experience from the first telephone call to the end. Professional, accommodating and neat, in two days beginning we had a new bathroom.

Safe

Safe - Everyone who worked on our home was friendly, kind and kept us in the loop at every step of the renovation.

Respectful

Respectful - We were included at every step of the process. The Team communicated with us and was very respectful of our home and dogs.

Communication

Communication - Spot on

Quality Of Materials

Quality Of Materials - We are over the moon, thrilled with the quality of materials.

Quality Of Workmanship

Quality Of Workmanship - Beautiful work.

Problem Resolution

Problem Resolution - We have not had any issues. Luxury Bath team has followed up with us several times to ensure our satisfication.

Professional & Organized

Professional & Organized - Polished process, emails clear, phone center helpful, printed material easy to understand.

Schedule

Schedule - Luxury Bath worked with our schedule and they were always on time.

They were very professional, very efficient, and they got the job done. It looks perfect.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. So far we really like it.

Areas Of Satisfaction

Areas Of Satisfaction - They certainly meet our expectations. They exceeded in how quickly they got it done and the finished product.

Types of work

Types of work - They remove my bath tub, and replaced it with a shower.

Recognized Excellence

Recognized Excellence - All the worker did a great job, and the salesman Marvin, he was great.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded in all areas of my expectations.

Recognized Excellence

Recognized Excellence - Marvin, Anthony, and Janos provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

Best workmansip...Seams match perfectly and a year and a half later looks like new.

Respectful

Respectful - Took extra care with placing grab bar, sheves and shower head at a height safe and convenient for us.

Quality Of Materials

Quality Of Materials - We were much happier with the finished project than expected.

Recognized Excellence

Recognized Excellence - Brian, Francesco

Areas Of Satisfaction

Areas Of Satisfaction - Matching seams, shower height, grab bar, shelf placement

Brian, the technician who installed our Shower, did an Outstanding job! Brian was very professional, courteous and helpful. Carlos was also very good.

Recognized Excellence

Recognized Excellence - Brian, the technician who installed our Shower, was Excellent! Professional, very helpful and courteous. Carlos was also very good.

Areas Of Satisfaction

Areas Of Satisfaction - The Shower installation by Brian was Outstanding!

Types of work

Types of work - Converted a tub/shower into a walk-in shower.

Recognized Excellence

Recognized Excellence - I would like to recognize installers.

Areas For Improvement

Areas For Improvement - Luxury Bath NJPA fell short of my expectations when it was my appointment time, and they called about 40 minutes before that to cancel because their truck broke down.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath NJPA met or exceeded my expectations by being very friendly, and they got the job done in one day. They also threw in one free piece of the ceiling because they canceled 40 minutes before my appointment time.

Problem Resolution

Problem Resolution - The crew came out the next day and completed the job. Remarkable.

Recognized Excellence

Recognized Excellence - Anthony, Janos, the whole team.

Areas Of Satisfaction

Areas Of Satisfaction - Floor, shower

Additional Comments

Additional Comments - My wife and I were satisfied with the service, timing, and information that was provided.

Clean

Clean - Ken and Dave are the Best, so clean, so professional. Highly recommend to anyone to Ask for them to do your project.

Quality Of Workmanship

Quality Of Workmanship - Ken and Dave are the Best!

Types of work

Types of work - Shower replacement, toilet replacement, sink top, and floor.

Areas For Improvement

Areas For Improvement - They were excellent in every way.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded expectations in almost every level.

Additional Comments

Additional Comments - Everything went very well. We are very satisfied.

Types of work

Types of work - Replace a walk-in shower.

Areas Of Satisfaction

Areas Of Satisfaction - They kept to the contract within the time allotted.

As stated the team that did the work was AMAZING…..worked their butts off day 1 no break 815-600. Day 2 same but I bought pizza for them so I made them sit with me for lunch….they only sat 15 minutes…..sales rep was great as well as installation…..my 93 year old mom is so happy with the results

Recognized Excellence

Recognized Excellence - The team that our remodel was amazing, respectful, courteous and worked really hard. Day worked from 815-600 no break……day 2 the same but I bought pizza and made them eat lunch with me….they only broke for 15 minutes…..these guys were amazing😃😃😃😃

Problem Resolution

Problem Resolution - I thought there was an issue with vanity drawers. I called the morning after install & they sent 2 guys out within 2 hours! Turned out I just have to get used to the soft close feature. Awesome customer service!

Recognized Excellence

Recognized Excellence - Sales rep Ryan Monaghan , installers Richard & his partner

Areas Of Satisfaction

Areas Of Satisfaction - All of them

Clean

Clean - They were cleaning really good while working which was great.

Safe

Safe - They did I have a narriw hallway and I needed to get to the bathroom a couple of times no problem

Respectful

Respectful - Yes, even told me to check my value it might have a little leak. That was so nice

Communication

Communication - Yes the men who came to do the job, the salesman giving me tips and the man who came out before the men who did the job

Quality Of Materials

Quality Of Materials - Yes, my son loves the shower and the material is nice and thick, looks great

Quality Of Workmanship

Quality Of Workmanship - Everything looks great and they took their time

Problem Resolution

Problem Resolution - My shower was a mess and yiu took care of that especially with my return from the heat and air

Professional & Organized

Professional & Organized - They were very professional and organized no mess left in or out

Schedule

Schedule - Yes!

Value

Value - Yes it was

Sales Knowledge

Sales Knowledge - I will retell everyone about my bathroom and show pictures too

Design

Design - When the salesman came out and I saw the sample I loved it and it turned out beautiful

Areas For Improvement

Areas For Improvement - None it was perfect

Areas Of Satisfaction

Areas Of Satisfaction - Yes it did, it exceeded

Knowledgeable

Knowledgeable - They no new exactly what to do

Referral Request

Referral Request - I will have to see. I do not know many people here

Additional Comments

Additional Comments - Love my guys Eric and Francisco

Easy process from Rep to Fitting to Install. Quality value work.

Everything was handled in a timely fashion from my first consultation to the project being completed. I am totally satisfied with my bathroom.

Recognized Excellence

Recognized Excellence - The guys were exceptional! The sales guy was great!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - Anthony & Mario were exceptional and very thorough and professional with no nonsense

Areas Of Satisfaction

Areas Of Satisfaction - The entire experience was exceptional

Additional Comments

Additional Comments - Very smooth transition

Happy with their work and their workers

Additional Comments

Additional Comments - Very happy with our walk in shower

The gentlemen that were on the job site were very professional. They did a lovely job, did not leave a mess, and were quite speedy to get the work done. I was quite pleased.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations, and it was a great job that they did.

I love my new shower! I loved how fast it took, and I loved the quality of the work.

They did excellent work and did the job quickly. My wife likes it and everyone likes it.

Types of work

Types of work - Removed the bathtub and tile, installed a pan and replaced the shower wall all around and installed a glass sliding door and new shower head.

Clean

Clean - There was no damage, they left it clean, and took away the old tile.

Safe

Safe - The job site was safe during the whole project.

Communication

Communication - They let me know what they were going to do, when they were finishing, and if problems came up. The communication was great.

Quality Of Materials

Quality Of Materials - Everything was good with the materials.

Professional & Organized

Professional & Organized - They were very professional and organized.

Schedule

Schedule - The schedule was good.

Sales Knowledge

Sales Knowledge - The salesperson was excellent.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations, they did 100% of what I expected.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations.

Referral Request

Referral Request - My wife said she wants to refer her sister, but she has not talked to her yet.

The men who completed the work were very professional, answered my questions, kept me abreast of everything, and so forth.

The group was easy to work with kept to my budget and communication from contract signing to completion was perfect. Love my new tub and shower area Highly recommend

Problem Resolution

Problem Resolution - Had an initial concern that was addressed the same day

Recognized Excellence

Recognized Excellence - Brian did a great job on site. Kept me informed throughout the install

I am very satisfied with the product. My wife loves it.

Quality Of Materials

Quality Of Materials - I am very much satisfied with the quality of materials used.

Recognized Excellence

Recognized Excellence - I would like to recognize Bryan, the foreman, for his exceptional service.

Areas For Improvement

Areas For Improvement - They did not fall short in any area.

Everything was fantastic from start to finish.

Recognized Excellence

Recognized Excellence - I would like to recognize the supervisor over the installation crew.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with a timely and quality installation.

Additional Comments

Additional Comments - From the moment I met john, he and everyone that followed was super professional and knowledgeable.

Recognized Excellence

Recognized Excellence - Anthony was exceptional in answering all of our questions and providing us with the confidence to use Luxury Bath NJPA!

Areas Of Satisfaction

Areas Of Satisfaction - Thorough communication, respecting our house rules, and being quick and efficient with the install.

Additional Comments

Additional Comments - Thank you! We wish you did more than just bathrooms!!

Professional, timely expertly done

Areas Of Satisfaction

Areas Of Satisfaction - In these days of inefficiency this company and job exceeded all else

Domonick and Mario did a great job, paid attention to detail, worked efficiently, wonderful clean-up.

The cost of the renovation was breathtaking. As in very expensive.

When given the opportunity

The installers arrived on time, were very careful about keeping the mess confined to the bathroom, did a wonderful job & cleaned up their tools & all debri before leaving. Our new shower looks great!