Very professional and understanding. Their was no pressure to commit during presentations.

Clean

Clean - Inside was spotless and they put all trash and excess materials in their own trucks.

Respectful

Respectful - Installers were very courteous and efficient.

Communication

Communication - Before during, and after installation.

Schedule

Schedule - The customer service rep, installers, and other personnel always showed up on time and called before arriving.

Sales Knowledge

Sales Knowledge - They answered all of my questions although they told me so much that I hardly had to ask anything.

Design

Design - Beautiful!

I would strongly recommend Luxury Bath NJPA because the team did a very clean job and were friendly and well spoken. They answered any questions or concerns we had. I was well pleased.

Clean

Clean - Luxury Bath NJPA left the job site very clean.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesperson and the installers for their exceptional service.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations. They met my needs.

Areas Of Satisfaction

Areas Of Satisfaction - They did what was agreed to, and everything was good.

Referral Request

Referral Request - I will call them myself.

Types of work

Types of work - They replaced the bath tub with a walk in shower.

Problem Resolution

Problem Resolution - There were no problems.

Professional & Organized

Professional & Organized - They were absolutely professional and organized.

Recognized Excellence

Recognized Excellence - I don't know anybody’s name, but the two guys that did the work were exceptional. I believe the salesman's name was Mark, but don't quote me for it. He was also very good, and he took the time to show me everything. He went through, and showed me the different panels that were offered, and he did not rush me at all. I felt very comfortable.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - It looks better than I expected it to look.

Types of work

Types of work - They changed a tub to a walk-in shower.

Recognized Excellence

Recognized Excellence - Everyone did a great job. They did it in less time than I thought they would.

Areas For Improvement

Areas For Improvement - Everything was fine.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met my expectations.

Additional Work Needed

Additional Work Needed - In the near future

Areas For Improvement

Areas For Improvement - Too many questions and surveys afterwards

Recognized Excellence

Recognized Excellence - I would like to recognize the installers, Anthony and Deyond.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Additional Comments

Additional Comments - The salesman that came was knowledgeable, helpful professional, and on time. The two installers were professional, on time, and they kept the area clean. It took them two days, but wasn't a big deal. We were possibly expecting that. They did a wonderful job and kept up updated on things and informed of everything. The only downfall was my husband and I had a busy week, and we didn't think to have a tip or order lunch for the guys. We felt bad after they left.

They did an excellent job. The repairs were done in a timely fashion. I highly recommend them.

Recognized Excellence

Recognized Excellence - I would like to recognize Anthony Bicrecchio for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met and/or exceeded all of my expectations.

From the rep who explained the process of completing the job to the estimate, everything was explained thoroughly and my many questions were answered(with patience)

Schedule

Schedule - They completed the job from tub/shower to walk in shower only in one day

Recognized Excellence

Recognized Excellence - All....salesman/rep Measurements and carpentry and installers

Areas Of Satisfaction

Areas Of Satisfaction - Perfect fit for my small bathroom

Referral Request

Referral Request - Not at the time but definitely will if I have the opportunity

Types of work

Types of work - Removed tub, and installed shower

Areas For Improvement

Areas For Improvement - the installers did an excellent job.

Areas Of Satisfaction

Areas Of Satisfaction - The installation of my beautiful shower,

Value

Value - The project was expensive but worth it.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath did the job in record time. It was a lot faster than I thought, considering everything they did. They did it very quickly and professionally.

Knowledgeable

Knowledgeable - My contractor was knowledgeable and professional. They did the installation well.

I'm very pleased with the work done by Luxury Bath.

Types of work

Types of work - Luxury Bath tore out the tub and installed a shower.

Safe

Safe - Everything was clean and neat, and they protected everything.

Recognized Excellence

Recognized Excellence - I would like to recognize Angelo and Mario for their exceptional service.

Areas For Improvement

Areas For Improvement - Luxury Bath did not fall short of my expectations. Everything was great.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met or exceeded my expectations with how fast they were done and how neatly it was done. Everything was great. They were finished by two o'clock that afternoon. It was wonderful.

Types of work

Types of work - I had a tub to shower conversion

Design

Design - You should have more choices that are economical

Recognized Excellence

Recognized Excellence - The 2 guys that put my shower in were great!! I just wish i could remember their names.

Areas Of Satisfaction

Areas Of Satisfaction - The whole shower is beautiful. The guys were very nice and respectful. Good sense of humor too.

Hi the door is not closing right,the base has a crack

Schedule

Schedule - Shower installed 2 weeks early very happy about that

Recognized Excellence

Recognized Excellence - Richard and his helper , Marvin and Joe

Clean

Clean - They left everything perfectly clean.

Problem Resolution

Problem Resolution - There were no problems, but they were quick to address anything I asked.

Schedule

Schedule - They got it completed in one day.

Value

Value - All the quotes I got were astronomical, but they were good compared to the other ones I got.

Recognized Excellence

Recognized Excellence - The two installers who came out and did the installation were great.

Areas For Improvement

Areas For Improvement - They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Cleaning up is a big thing for me, and they exceeded my expectations as well as their timeliness.

Additional Comments

Additional Comments - It was a great install experience, and there was no disruption to my routine. It was conducted quickly and cleaned up, and it looks great.

Clean

Clean - They put mats down. Cut outside. And cleaned up Inside

Safe

Safe - Very safe

Respectful

Respectful - Very polite and we’re great w my dog!

Communication

Communication - Told me everything they were gonna do. Step by step

Quality Of Materials

Quality Of Materials - I love taking a shower now!!!!

Quality Of Workmanship

Quality Of Workmanship - Very satisfied

The guys who were here did a good job.

I am very satisfied with the work done by Luxury Bath NJPA. My bathroom looks great.

Recognized Excellence

Recognized Excellence - The workman that came were very good.

Additional Comments

Additional Comments - Everything went great. Luxury Bath NJPA was very professional.

They were very professional, clean, prompt, and everything was just as what they said it would be.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath NJPA met all of my expectations.

Recognized Excellence

Recognized Excellence - all involved did excellent work

Areas For Improvement

Areas For Improvement - NONE everything exceeded our expectations

Areas Of Satisfaction

Areas Of Satisfaction - ALL

Additional Work Needed

Additional Work Needed - We have already begun the process for another shower

Clean

Clean - The two gentlemen were amazing hard workers very clean very polite

Safe

Safe - The two installers were absolutely amazing in every way that they could be very clean very quick very thorough very polite

Respectful

Respectful - They were respectful of everything in my home

Communication

Communication - We talked before the job started during the job and when it was over, everything was perfect

Quality Of Materials

Quality Of Materials - Beautiful job from start to finish

Quality Of Workmanship

Quality Of Workmanship - They worked very hard and did a magnificent job

Problem Resolution

Problem Resolution - Everything I requested they did set up was quick very clean very organized very smart young man both of them

Professional & Organized

Professional & Organized - No complaints at all. Job was done specifically to my requests with very hard-working men who did a magnificent job.

Schedule

Schedule - The two gentlemen showed up early, got everything set up outside, then came inside and did their job with no problems

Value

Value - Did not expect to spend as much money as I did, but I did it anyway I am satisfied

Sales Knowledge

Sales Knowledge - Did you get a Man that came to my house the first time to show me the material and give me a price was very knowledgeable and very helpful

Design

Design - Perfect

Areas For Improvement

Areas For Improvement - Everything was done according to what the salesman had told me

Additional Comments

Additional Comments - From start to finish, everything was done according to plan from the gentleman on his first visit was very knowledgeable again a little more than I wanted to spend, but I did it anyway

Luxury Bath is a good business!

Recognized Excellence

Recognized Excellence - I would like to recognize the guys that did my service for their exceptional service. They wwere really good!

Areas For Improvement

Areas For Improvement - Luxury Bath did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met/exceeded my expectations in terms of the workmanship and how quickly things were completed. They were really good!

Safe

Safe - Clean and safe

Schedule

Schedule - Always on time

Recognized Excellence

Recognized Excellence - Rob was our salesperson. Mario and Anthony were the installers. Everyone was super

Types of work

Types of work - The types of work that took place were the floor and the shower.

Recognized Excellence

Recognized Excellence - I would like to recognize the guy who came and did the work, as well as the lady who took care of all the paperwork for me. She sold me everything and did a great job explaining and showing me everything we were going to do in the bathroom. I was satisfied.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job. They met my expectations.

Referral Request

Referral Request - I have already referred a couple of people, so they are going to give them a call. I referred my boss, my sister, and a friend of my wife.

Additional Comments

Additional Comments - I am satisfied with it. My wife is happy and satisfied with it.

They were here on time, very courteous, explained everything. They had drop cloths everywhere and cleaned everything up, in and outside.

I still have two services that need to be taken care of.

We have had a problem since it was done, and it is still not resolved.

Professional & Organized

Professional & Organized - I didn't appreciate the heavy walking up and down my stairs on the installation day.

Types of work

Types of work - Removed an old cast iron tub and installed a walk-in shower

Work was well done and we are very pleased with the results.

Clean

Clean - The area was cleaned and all debris was removed.

Communication

Communication - We had to call to learn of scheduling and resulting delays.p

Sales Knowledge

Sales Knowledge - Salesperson was very knowledgeable and helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize Mark, the salesperson, who was very nice, courteous, and knowledgeable. I would also like to recognize Brian, the installer.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I got a sooner install date than requested. They did the work quickly, and they were thorough.

Additional Work Needed

Additional Work Needed - My time frame for my next project is 1-2 years.

Additional Comments

Additional Comments - It was an enjoyable experience. They did a great job, completed the project quickly, and it looks great.

The installation was good. The bathroom just looks good.

Clean

Clean - They did a good job.

Safe

Safe - Yes, they did keep the job site safe throughout my project.

Communication

Communication - It was good communication. They were on top of their game.

Value

Value - It was expensive.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone from management to the installers to the guy who came to install the glass. It was a collaborative effort, so I will recognize them all. They were all good and professional.

Areas For Improvement

Areas For Improvement - Nothing, they were all good. I can't say they fell short anywhere. It was good, excellent, and superb.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath NJPA met my expectations in all areas. I do feel the price should have been a little cheaper. My shower is excellent. I showed my friend, and now she is looking to get something done with Luxury Bath also.

Recognized Excellence

Recognized Excellence - David Delgiudice did amazing helping select/design the wet area. Doug was great in cross checking. Bryan and Carlos did an amazing and quick installation.

Areas Of Satisfaction

Areas Of Satisfaction - Pretty much al around was phenomenal

Additional Work Needed

Additional Work Needed - Minimum 12-18 months before I do my other shower. Definitely will reach to Luxary Bath

Recognized Excellence

Recognized Excellence - The company did good.

Areas Of Satisfaction

Areas Of Satisfaction - They did a really good job and met my expectations. They had to cover up a window. It looks really good.

They were very professional, friendly and informative.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone on my project. They were all very professional and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations by giving me some helpful hints, providing a timely installation and communication.

Types of work

Types of work - Walk-in shower.

Recognized Excellence

Recognized Excellence - I want to recognize the installers, Brian and the other guy, for their exceptional service; they were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I got exactly what I expected.

Additional Comments

Additional Comments - I am very pleased and happy with the walk-in shower; it is very nice and I should have done it ten years ago; I just love it!

Recognized Excellence

Recognized Excellence - Anthony and Mario did a great job.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Shower pan and surrounding walls

Additional Work Needed

Additional Work Needed - In the next 2 years

The gentlemen were very professional, clean, and good at their job.

Recognized Excellence

Recognized Excellence - Everyone who I dealt with over the phone was nice, professional, and courteous.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all aspects.

Recognized Excellence

Recognized Excellence - I would like to recognize the manger in the office. He was who I talked to anytime I called the office.

Areas Of Satisfaction

Areas Of Satisfaction - Other than the time frame for the project it met my expectations and went very well.

I was very satisfied. Luxury Bath did a good job. They came on time and cleaned up everything. They're a company you would really enjoy being with.

Types of work

Types of work - I had the whole bathroom done on this project.

Clean

Clean - Luxury Bath absolutely left the job site clean.

Safe

Safe - I was impressed that Luxury Bath had the whole floor covered so there would be no damage to anything. They were a great group, and I would refer them to anyone. One of them was Bryan, but I forgot his last name, and there was another one.

Problem Resolution

Problem Resolution - This shower is so different. I'm learning how to get used to it. It's beautiful. The problem is I'm 5', but I love it.

Professional & Organized

Professional & Organized - They never asked me for a thing. They just did their work and when it was time to go, they cleaned up everything and left.

Schedule

Schedule - Luxury Bath was early, but it was okay with me. I had been waiting for days for this project to start.

Value

Value - I'm sure I received a fair value for my money. I don't know a thing about what's going on, but my neighbors came in to see it, and everybody loved it, especially my children.

Recognized Excellence

Recognized Excellence - There isn't anyone at Luxury Bath I would like to recognize for their exceptional service.

Areas For Improvement

Areas For Improvement - The only thing that fell short of my expectations was learning how to shower in there with all this beautiful new equipment, like learning where hot and cold are and how to use the sprayer. It will just take another time or two and I'll be fine.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything. The only thing is I thought I never had to worry about slipping on the floor, but I found I had to put a rubber mat on the floor because I felt like I wasn't too sturdy. However, I have problems with falling, so another person might not have that problem.

Clean

Clean - Very professional and wasn’t aware they did any work other than walking shiwer very clean and beat

Quality Of Materials

Quality Of Materials - Very please outstanding job

Quality Of Workmanship

Quality Of Workmanship - Brian and Carlos were outstanding insured work was excellent

Problem Resolution

Problem Resolution - None occurred

Sales Knowledge

Sales Knowledge - John and Ray were very professional and answered any and all questions in a timely manner.

Recognized Excellence

Recognized Excellence - Brian, Carlos (Installers) John DeFrancis and Ray were very outstanding to deal with very professional

Areas For Improvement

Areas For Improvement - Installed walk-in shower

Areas Of Satisfaction

Areas Of Satisfaction - Would recommend them any time

Types of work

Types of work - Anthony and his partner completely rebuilt and refinished the tiled shower that started to disintegrate after 40 years.

Clean

Clean - Five contractor tubs were filled and removed from the site.

Respectful

Respectful - They protected the walls and floors of our home.

Problem Resolution

Problem Resolution - I had no problems.

Areas Of Satisfaction

Areas Of Satisfaction - Luxury Bath met or exceeded my expectations with the time of completion and the quality of the service provided.

Excellent experience from the first telephone call to the end. Professional, accommodating and neat, in two days beginning we had a new bathroom.

Safe

Safe - Everyone who worked on our home was friendly, kind and kept us in the loop at every step of the renovation.

Respectful

Respectful - We were included at every step of the process. The Team communicated with us and was very respectful of our home and dogs.

Communication

Communication - Spot on

Quality Of Materials

Quality Of Materials - We are over the moon, thrilled with the quality of materials.

Quality Of Workmanship

Quality Of Workmanship - Beautiful work.

Problem Resolution

Problem Resolution - We have not had any issues. Luxury Bath team has followed up with us several times to ensure our satisfication.

Professional & Organized

Professional & Organized - Polished process, emails clear, phone center helpful, printed material easy to understand.

Schedule

Schedule - Luxury Bath worked with our schedule and they were always on time.

They were very professional, very efficient, and they got the job done. It looks perfect.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. So far we really like it.

Areas Of Satisfaction

Areas Of Satisfaction - They certainly meet our expectations. They exceeded in how quickly they got it done and the finished product.

Types of work

Types of work - They remove my bath tub, and replaced it with a shower.

Recognized Excellence

Recognized Excellence - All the worker did a great job, and the salesman Marvin, he was great.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded in all areas of my expectations.

Recognized Excellence

Recognized Excellence - Marvin, Anthony, and Janos provided exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

Best workmansip...Seams match perfectly and a year and a half later looks like new.

Respectful

Respectful - Took extra care with placing grab bar, sheves and shower head at a height safe and convenient for us.

Quality Of Materials

Quality Of Materials - We were much happier with the finished project than expected.

Recognized Excellence

Recognized Excellence - Brian, Francesco

Areas Of Satisfaction

Areas Of Satisfaction - Matching seams, shower height, grab bar, shelf placement