Start to finish the job was perfection, Smooth as silk on beginning with recommendations to execution.

Legacy Restoration Services was very responsive to our concerns.

Recognized Excellence

Recognized Excellence - I would like to recognize David Abbey, the owner of the company, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I worked with David in the past on another project. Because of the exceptional work on that project, I kept his card and was very happy to work with him again. He is the company owner.

Line Of Work

Line Of Work - I had water damage. They did the rebuild. They did paint, dry wall, and flooring.

Additional Comments

Additional Comments - David's timeliness was expedient in getting back in touch with me and in moving forward with the project. They were really efficient with their timing and completing the project.

Legacy Restoration was fast at responding, customer-oriented, and fabulous to work with.

Recognized Excellence

Recognized Excellence - I am recognizing Rhonda, who dealt with the billing and insurance, and Jason, who got the crew together to handle the water damage, for their exceptional service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in communication, quick response, and detailed work. I would use them again in a heartbeat.

Additional Comments

Additional Comments - It was a great experience working with them, and I would use them again in a heartbeat if I needed to. Legacy Restoration Services is a great company.

Did the work within the set timeframe

Communication

Communication - Communication was one of the best things.

Recognized Excellence

Recognized Excellence - The project manager Alan was exceptional. He sent us samples of tile, grout, paint, carpet and other things digitally, since we couldn't be there. He went beyond what you'd normally expect.

Areas Of Satisfaction

Areas Of Satisfaction - They know what they're doing about remodeling. They went and extra step to match things up when we weren't there. that was the most helpful. We always knew what was going on.

Additional Comments

Additional Comments - We were extremely lucky with the Best Pick Report. It was very helpful.

They helped me the day before Thanksgiving. It was great.

Types of work

Types of work - They cleaned up sewage. Water spilled all over basement.

Recognized Excellence

Recognized Excellence - I would like to recognize the clean-up technician for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - I called them out the afternoon before Thanksgiving, and they came out that night, cleaned everything up, billed Insurance directly. Considering the crunch time and what happened, my house would have been unlivable. I appreciate what they did.

Recognized Excellence

Recognized Excellence - David Abbey was super responsive. He was very helpful and very detailed. He made the whole process of dealing with insurance so much easier.

Areas For Improvement

Areas For Improvement - Legacy Restoration Services did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met/exceeded my expectations by being available when we had questions and being flexible with us.

They were professional and wonderful. They did what they said they would do and arrived when they said they would arrive.

Recognized Excellence

Recognized Excellence - David did a great job communicating the work needed to the crew. I want to recognize David for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Showing up when they said they would, doing what they said they would, not changing the price once they gave me a price, and not trying to upsell me either all exceeded my expectations.

Additional Comments

Additional Comments - I was relieved that I didn't have to argue with anyone or rearrange my schedule. I haven't decided, but I might do another bathroom with a walk-in tub; I mentioned it, and I liked that they didn't press the issue.

We are so happy that we found Legacy Restorations for our kitchen remodel. They exceeded our expectations and would highly recommend them.

Communication

Communication - From beginning to end, they kept in contact and where very thorough in detailing each step and what to expect.

Problem Resolution

Problem Resolution - We had some issues on timing with our remodel because we are not always in town. They were great at moving items out and scheduling around our needs.

Recognized Excellence

Recognized Excellence - Thank you to Dave for your communication throughout this remodel, answering questions in a timely matter and keeping us informed. Nick was great at letting us know when and how things would be completed. They were both very professional and courteous.

Additional Comments

Additional Comments - Our expectations where exceeded from the very first time we reached out, until our kitchen being complete. They were the only company that called us in a timely manner and answered all of our questions along with following up. We are extremely happy with our kitchen, and we look forward to working with them on future projects.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason Renwick for his exceptional service. He really got the ball rolling for us.

Areas For Improvement

Areas For Improvement - They were professional and on time. They did a really good job.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met or exceeded my expectations with their professionalism.

Legacy Restoration Services did a great job communicating. I would definitely use them again!

Types of work

Types of work - Painting

Recognized Excellence

Recognized Excellence - I would like to recognize David Abbey for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They met all expectations and exceeded expectations on cleanliness and communication.

Three words: effective, efficient, and responsive! I will call them back in a heartbeat.

Highly responsive, great workmanship

Recognized Excellence

Recognized Excellence - I would like to recognize David Abbey for exceptional service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations. Everything was actually pretty great.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the areas of communication and quality of work.

Recognized Excellence

Recognized Excellence - David and team were great to work with from the initial visit to identify the source of our water leak and extent of damage through the final painting. They are extremely knowledgeable and responsive to questions during the process. Nick, the project manager, came by during each phase to see if I had any questions and make sure everything was to my satisfaction. Having to repair water damage in the home is never fun but Legacy made the experience as smooth as possible. Thanks!

Areas For Improvement

Areas For Improvement - Legacy met or exceeded all of my expectations for the project.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy was fantastic with communication about the project from the initial estimate of work, working with the insurance company and making sure each phase was meeting my needs and expectations. As part of the repairs we had to replace flooring and they were extremely helpful and knowledgeable in explaining all the different flooring options, pros and cons of each, and helping us decide which option was right for us. We love the final result.

Knowledgeable

Knowledgeable - Everyone I worked with at Legacy was extremely knowledgeable about the project , the options for repair, the work that was being done and any additional questions that I had. It was obvious they had a lot of experience with these type projects. They were always responsive to my emails and took the time to discuss any questions that I had.

Additional Comments

Additional Comments - When we discovered we had a leak and there was extensive water damage, I was dreading the repairs that were needed. Legacy made the entire process very easy. They managed the entire process from mold remediation through final painting. Every crew (mold remediation and removal, drywall repairs, flooring replacement and painting) were very professional and did excellent work. They were always mindful of our home and making sure everything was cleaned up at the end of the day. We are very satisfied with the repairs and will not hesitate to use Legacy for future projects.

Nick did a great job overseeing our bathroom renovation and Arnold was a great installer.

Additional Comments

Additional Comments - I have already recommended Legacy Restoration Services to two other people, and one has already had work completed.

I would recommend Legacy Restoration to my friends. They performed the project for my house very well. They did a good job at my daughter and son-in-law's house too.

Clean

Clean - All of the construction debris was removed from my property. The site was left clean.

Respectful

Respectful - The crews were careful to lock all the doors and close windows when leaving my house. A lock box was provided for the front door.

Communication

Communication - I was kept up-to-date on the delivery of new carpet, kitchen cabinets, bathtubs, toilets and mirrors. The project manager returned my calls in a timely manner.

Expertise

Expertise - An experienced project manager was assigned to my project.

Problem Resolution

Problem Resolution - Any problems were addressed to my satisfaction. The man who performed the general punch list items was very thorough. The plumber who followed up on plumbing punch items was very good.

Sales Knowledge

Sales Knowledge - David Abbey made very good recommendations on the brand of several items required for the bathroom remodeling portion of my project. The suggestions on the type of cabinets, comfort height toilets and fixtures were very good.

Recognized Excellence

Recognized Excellence - David and Rhonda Abbey were very responsive to all of our requests. They made sure all work was performed to our satisfaction.

Areas For Improvement

Areas For Improvement - There were not any areas were their services fell short of expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The bathroom remodeling exceeded my expectations. These rooms look great and function so much better than I expected.

Line Of Work

Line Of Work - Carpet Replacement, Interior Painting, Light fixture replacement, Bathroom Remodeling

Recognized Excellence

Recognized Excellence - I would like to recognize everyone. They were all very polite and communicative.

Areas Of Satisfaction

Areas Of Satisfaction - They tore it down and got rid of the mold. I am very satisfied with the work they did.

Additional Comments

Additional Comments - I looked them up on the Best Pick Report, and I am glad that I found. That publication helped us to pick a great company.

They were very prompt and efficient. They provided very effective communication.

Recognized Excellence

Recognized Excellence - I would like to recognize David Addey.

Areas Of Satisfaction

Areas Of Satisfaction - The timely installation met my expectations.

Additional Comments

Additional Comments - It was a very satisfactory experience.

The Legacy team provided us great service and was very professional.

Was told I’d receive a price to replace garage ceiling plus install HVAC vent and plastic cover for condensation area. Have yet to have anyone contact me.

Additional Comments

Additional Comments - Jason was on the job within a couple of hours of my call Had problem solved within 3 days. Drying a lot of wet carpet in my basement. Great job

I am very pleased with the outcome of my new shower. I was given maximum input ahead of time to determine what it would look like. During the process, the staff were courteous, knowledgeable and capable of completing their assigned portion of the project. They were courteous and considerate of my home and my privacy. The few delays were related to supply-line issues, but I was updated regularly. Job well done, and I anticipate my top consideration for my future projects.

Recognized Excellence

Recognized Excellence - All staff courteous and professional.

Clean

Clean - Legacy had to make several trips in out of home multiple days and left our home clean each time

Safe

Safe - Legacy made sure all equipment was operating safely and inspected daily

Quality Of Materials

Quality Of Materials - Equipment was in great shape and did the job well.

Problem Resolution

Problem Resolution - Legacy took extra steps to communicate not only with us but our insurance agent to help effectively resolve our water damage

Professional & Organized

Professional & Organized - personnel, equipment and communication were all excellent

Punchlist

Punchlist - we had no punch list other than a ladder that was left behind which they promptly picked up the next day

Areas For Improvement

Areas For Improvement - exceeded in all areas and took extra steps to do so.

Areas Of Satisfaction

Areas Of Satisfaction - exceeded in all areas and took extra steps to do so.

Knowledgeable

Knowledgeable - Legacy took a common sense approach to our damage and worked with our insurance company to save us thousands of dollars in repairs.

Additional Comments

Additional Comments - Highly recommend Legacy Restoration Services.

I am 100% satisfied with the work provided. My family and I would highly recommend them to friends and family.

Areas Of Satisfaction

Areas Of Satisfaction - The kitchen is really good.

I would absolutely recommend the company to a friend or anyone else. I thought the work was exemplary, complete, and professional. If the circumstances ever dictated I would use them again and again.

We hired them to prepare our residence for sale and to prepare another previously rented home for us to move into. The experience was very positive and totally satisfactory. Both jobs required complete house painting, refinishing of hardwood floors, electrical and plumbing work, and miscellaneous repairs. After receiving four proposals we selected the company, partly because of the detailed description of work to be done. I felt that the itemized description would reduce the probability of ‘miss understandings’ later about what was to be done for what price, and what was not included. When working on two older homes some surprises were bound to surface. When this occurred, Roger Harman, contacted us promptly to discuss options before proceeding.

We needed to move into one home as soon as possible so the other home could be prepared for sale quickly. Mr. Harman helped us identify what repairs we needed in the ‘move to home’ to make it livable and what repairs we could defer, while his crews made repairs to the ‘sale home’ so it could be placed on the market quickly. The process went smoothly and as quickly as could be expected. Mr. Harman inspected the work of the sub-contractors frequently and called them back on the few occasions when the initial work was not totally up to par. Mr. Harman also identified opportunities for us to save some money and still get what we needed.

We will definitely call the company again for our next big project.

Areas Of Satisfaction

Areas Of Satisfaction - Cooperativeness, hardwood refinishing, and painting.

The company did a very fine job and I was very pleased! I will definitely use them again.

Areas Of Satisfaction

Areas Of Satisfaction - The company met and exceeded my expectations in all areas.

Line Of Work

Line Of Work - They repaired a hole after a water leak for me. They also repaired the floor and cabinets.

The company did good, quality work! They went above and beyond with what we agreed on with their suggestions and improvements to our original plan.

Recognized Excellence

Recognized Excellence - I would like to recognize the contractor at for his exceptional service. I would also like to recognize David, the owner. He was really nice too.

Areas Of Satisfaction

Areas Of Satisfaction - The company exceeded my expectations by bringing in better materials and improvements that were above and beyond what we agreed on. They made suggestions to improve the basement even better.

Knowledgeable

Knowledgeable - I would give him a 6! He was the best part of the company!!

Line Of Work

Line Of Work - The company finished my basement for me.

They are great. They're very professional, they do answer their phone, they do correct problems, and they're very cooperative and very professional. I had a problem with Irma; I had moved out of my house, and they did the restoration. They did the restoration—and, of course, the painting, the remodeling, all the stuff that goes with that. I'd give them an A; I can't say I had any problems. It took a long time but that was what we had to do, we had to be very patient. As far as the way they were—they were very professional and great. I would certainly agree that they're great.

This company provides excellent customer service, the timeliness of repair was exceptional, and David went above and beyond. I had to have a brand new bathroom cabinet put in and got confused on the measurements when I went to order the cabinet at Home Depot. I reached out to David and he returned my call on a Saturday and spoke with Home Depot to make sure that I ordered the correct size cabinet. Helping me shop for a cabinet wasn't part of his job, so that was exceptional to me!

Professional & Organized

Professional & Organized - Extremely professional!

Recognized Excellence

Recognized Excellence - I would like to recognize David and the painter for their exceptional service. The painter did additional work above and beyond the scope of the project, and he did exceptional in that work as well.

Areas Of Satisfaction

Areas Of Satisfaction - The cabinet and getting it replaced was above and beyond. David didn't have to speak with anyone at Home Depot, so the mere fact that he took the time to talk to him was above and beyond to me.

Line Of Work

Line Of Work - Water Damage & Mold Remediation & Bathroom Remodeling

Additional Comments

Additional Comments - It was a great experience during a stressful situation. The company and David made the best of a bad situation. If I had to meet somebody under these circumstances, I am glad that I had them to do the work. They did an exceptional job.

They did a great job. It was easy and quick, and the workmanship was excellent.

Recognized Excellence

Recognized Excellence - I would like to recognize David Abbey and Lee (project manager) for their exceptional service.

Areas For Improvement

Areas For Improvement - No, they actually exceeded my exceptions.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations from initial contact all the way through to completion.

Line Of Work

Line Of Work - Water Damage

They were professional, timely, and followed through on commitments.

Recognized Excellence

Recognized Excellence - I would like to recognize the main contact because he was extremely professional. Additionally, I would like to recognize the countertop installers because they were experienced and did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - I was delighted with how they helped me when dealing with the insurance company.

Line Of Work

Line Of Work - The company did water damage and mold remediation, kitchen remolding, and basement remolding for me.

I used this company for mold remediation and reconstruction work following the remediation. I found their work to be excellent for the mold remediation work, but only so-so on the reconstruction work.

Areas Of Satisfaction

Areas Of Satisfaction - On the mold remediation, I found their services to be thorough, reasonable and work was completed in a timely manner.

This firm is first class for construction projects. We had an elevator installed and had numerous changes due to wires and pipes being different from our plans. They did a great job of adjusting and finished the job with everything done to our satisfaction. We were kept informed throughout and had a voice in construction decisions. I recommend the firm wholeheartedly.

Types of work

Types of work - Installed elevator.

Recognized Excellence

Recognized Excellence - Mark McClure and Chris Nemeth were particularly helpful.

Areas Of Satisfaction

Areas Of Satisfaction - They adapted very well to unexpected problems that arise on any project.

Line Of Work

Line Of Work - The company installed an elevator in a house that is almost thirty years old. Hard to do , but they did a great job. Highly recommend them.

This company was friendly and very professional!

Recognized Excellence

Recognized Excellence - The tile team did a great job. They were able to take care of the matters that were at hand as far as the tile matching the grout and making me happy with the outcome. Carlos' team did the drywall. They were helpful in the process because we got another leak in the midst of the construction, and they were able to take care of that as well.

Areas Of Satisfaction

Areas Of Satisfaction - They covered everything and made sure everything was taken care of that was in their control as far as the sheet rock dust.

Knowledgeable

Knowledgeable - He took all of my questions, answered my text, explained it to me because I was the one on-site, and then explained it to my husband later in the day.

Additional Comments

Additional Comments - They were great! I would refer them to any of our friends that needed a contractor. Mark was very easy to work with!

I had extensive water damages to my house. This company was recommend to me and I'm happy that I hired them so now I'm paying forward as they completed a large complex project on time, on budget and with very good quality. Highly recommended.

Communication

Communication - Excellent communication from start to finish.

Problem Resolution

Problem Resolution - As always in a large project, there were minor problems but they were all resolved

Professional & Organized

Professional & Organized - During assessment of work, they identified additional repair work that the insurance adjustor missed. Based on professional assessment, insurance agreed to cover this additional repair work so it saved me thousands in potential repairs that I would have to pay by myself later on.

Schedule

Schedule - 3-month large and complex project completed exactly on schedule as originally promised despite current shortages of everything

Sales Knowledge

Sales Knowledge - Real professional expert in repair and restoration work

Design

Design - Their advice was very valuable

Recognized Excellence

Recognized Excellence - The boss, David Abbey and the Project Manager Jacob Barry. Thank you guys!

Areas For Improvement

Areas For Improvement - They not only met but exceeded my expectations

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, honesty, quality of work

Line Of Work

Line Of Work - Extensive water damage upstairs and downstairs so both kitchen and master bathroom required complete re-build

This company was very easy to work with. They were very professional and the quality of workmanship was excellent.

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism and timeline exceeded my expectations. It was a big job that was completed within a week.

Additional Comments

Additional Comments - I would definitely contact them again. I had no issues. They were top-notch.

I highly recommend this company for water damage and mold remediation.

Recognized Excellence

Recognized Excellence - Jason Renwick is knowledgeable, caring, professional, and trustworthy. We appreciate his expertise and highly recommend him to anyone who requires remediation from water damage.

Areas Of Satisfaction

Areas Of Satisfaction - Jason’s expertise in water damage and mold remediation and the crew that was also very professional and polite.

The excellent quality of the company from the executive staff to the tradesmen is unsurpassed.

Quality Of Workmanship

Quality Of Workmanship - Excellent planning and execution of repairs.

Recognized Excellence

Recognized Excellence - David Abbey, Nick Perriello, Kelley Perriello, Jenna Lee, and the two tradesmen who performed the repairs.

Areas Of Satisfaction

Areas Of Satisfaction - When there was a problem with delays in receipt of an item for the restoration, they went above and beyond in keeping me abreast of the status. Thanks David.

Additional Comments

Additional Comments - Very pleased with the results.

Recognized Excellence

Recognized Excellence - David did a great job, and the young lad overseeing the work did a good job. The company itself stood by what they promised.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in completing the job.

Additional Comments

Additional Comments - Everything was good.

Recognized Excellence

Recognized Excellence - I would like to Jason for exceptional service. He was great.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They were timely and quick to come out. They also had a good price.

They did good work for me, both commercial and residential.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met all of my expectations. I have used them before, so I knew they would.

So pleased with the service I received from the top of management to all the workers who helped restore my home.

Respectful

Respectful - When Joe needed to take the toilet out, he was going to take it to garage instead of leaving it in the bedroom, I thought that was very considerate because the toilet is very heavy, I had him leave it in the bedroom, but I thought that was very thoughtful.

Communication

Communication - Their communication was very good, they come in each day, told me what they would do, how long they would be there, what the next steps were.

Professional & Organized

Professional & Organized - They were very courteous about wearing a mask around me, I thought they were very professional.

Recognized Excellence

Recognized Excellence - Joe was a lead person, everyone was great. Joe treated my house as it were his own.

Areas Of Satisfaction

Areas Of Satisfaction - They wrapped up the wall in the room to prevent asbestos from falling, that was extra safety. When they took anything out, they would put it on a plastic mat to prevent damaging the carpet. They were very clean.

They responded very quickly, It was an emergency situation. They had someone out within an hour.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the fast response, and the set up of the equipment to start the drying process.

Recognized Excellence

Recognized Excellence - Joe Knodle. Good communication. I knew what to expect.

Areas Of Satisfaction

Areas Of Satisfaction - The final inspection. Making sure the customer is satisfied with the completed work.