Additional Comments - I have already recommended Legacy Restoration Services to two other people, and one has already had work completed.
I would recommend Legacy Restoration to my friends. They performed the project for my house very well. They did a good job at my daughter and son-in-law's house too.
Clean - All of the construction debris was removed from my property. The site was left clean.
Respectful - The crews were careful to lock all the doors and close windows when leaving my house. A lock box was provided for the front door.
Communication - I was kept up-to-date on the delivery of new carpet, kitchen cabinets, bathtubs, toilets and mirrors. The project manager returned my calls in a timely manner.
Expertise - An experienced project manager was assigned to my project.
Problem Resolution - Any problems were addressed to my satisfaction. The man who performed the general punch list items was very thorough. The plumber who followed up on plumbing punch items was very good.
Sales Knowledge - David Abbey made very good recommendations on the brand of several items required for the bathroom remodeling portion of my project. The suggestions on the type of cabinets, comfort height toilets and fixtures were very good.
Recognized Excellence - David and Rhonda Abbey were very responsive to all of our requests. They made sure all work was performed to our satisfaction.
Areas For Improvement - There were not any areas were their services fell short of expectations.
Areas Of Satisfaction - The bathroom remodeling exceeded my expectations. These rooms look great and function so much better than I expected.
Line Of Work - Carpet Replacement, Interior Painting, Light fixture replacement, Bathroom Remodeling
Recognized Excellence - I would like to recognize everyone. They were all very polite and communicative.
Areas Of Satisfaction - They tore it down and got rid of the mold. I am very satisfied with the work they did.
Additional Comments - I looked them up on the Best Pick Report, and I am glad that I found. That publication helped us to pick a great company.
They were very prompt and efficient. They provided very effective communication.
Recognized Excellence - I would like to recognize David Addey.
Areas Of Satisfaction - The timely installation met my expectations.
Additional Comments - It was a very satisfactory experience.
The Legacy team provided us great service and was very professional.
Was told I’d receive a price to replace garage ceiling plus install HVAC vent and plastic cover for condensation area. Have yet to have anyone contact me.
Additional Comments - Jason was on the job within a couple of hours of my call Had problem solved within 3 days. Drying a lot of wet carpet in my basement. Great job
I am very pleased with the outcome of my new shower. I was given maximum input ahead of time to determine what it would look like. During the process, the staff were courteous, knowledgeable and capable of completing their assigned portion of the project. They were courteous and considerate of my home and my privacy. The few delays were related to supply-line issues, but I was updated regularly. Job well done, and I anticipate my top consideration for my future projects.
Recognized Excellence - All staff courteous and professional.
Clean - Legacy had to make several trips in out of home multiple days and left our home clean each time
Safe - Legacy made sure all equipment was operating safely and inspected daily
Quality Of Materials - Equipment was in great shape and did the job well.
Problem Resolution - Legacy took extra steps to communicate not only with us but our insurance agent to help effectively resolve our water damage
Professional & Organized - personnel, equipment and communication were all excellent
Punchlist - we had no punch list other than a ladder that was left behind which they promptly picked up the next day
Areas For Improvement - exceeded in all areas and took extra steps to do so.
Areas Of Satisfaction - exceeded in all areas and took extra steps to do so.
Knowledgeable - Legacy took a common sense approach to our damage and worked with our insurance company to save us thousands of dollars in repairs.
Additional Comments - Highly recommend Legacy Restoration Services.
I am 100% satisfied with the work provided. My family and I would highly recommend them to friends and family.
Areas Of Satisfaction - The kitchen is really good.
I would absolutely recommend the company to a friend or anyone else. I thought the work was exemplary, complete, and professional. If the circumstances ever dictated I would use them again and again.
We hired them to prepare our residence for sale and to prepare another previously rented home for us to move into. The experience was very positive and totally satisfactory. Both jobs required complete house painting, refinishing of hardwood floors, electrical and plumbing work, and miscellaneous repairs. After receiving four proposals we selected the company, partly because of the detailed description of work to be done. I felt that the itemized description would reduce the probability of ‘miss understandings’ later about what was to be done for what price, and what was not included. When working on two older homes some surprises were bound to surface. When this occurred, Roger Harman, contacted us promptly to discuss options before proceeding.
We needed to move into one home as soon as possible so the other home could be prepared for sale quickly. Mr. Harman helped us identify what repairs we needed in the ‘move to home’ to make it livable and what repairs we could defer, while his crews made repairs to the ‘sale home’ so it could be placed on the market quickly. The process went smoothly and as quickly as could be expected. Mr. Harman inspected the work of the sub-contractors frequently and called them back on the few occasions when the initial work was not totally up to par. Mr. Harman also identified opportunities for us to save some money and still get what we needed.
We will definitely call the company again for our next big project.
Areas Of Satisfaction - Cooperativeness, hardwood refinishing, and painting.
The company did a very fine job and I was very pleased! I will definitely use them again.
Areas Of Satisfaction - The company met and exceeded my expectations in all areas.
Line Of Work - They repaired a hole after a water leak for me. They also repaired the floor and cabinets.
The company did good, quality work! They went above and beyond with what we agreed on with their suggestions and improvements to our original plan.
Recognized Excellence - I would like to recognize the contractor at for his exceptional service. I would also like to recognize David, the owner. He was really nice too.
Areas Of Satisfaction - The company exceeded my expectations by bringing in better materials and improvements that were above and beyond what we agreed on. They made suggestions to improve the basement even better.
Knowledgeable - I would give him a 6! He was the best part of the company!!
Line Of Work - The company finished my basement for me.
They are great. They're very professional, they do answer their phone, they do correct problems, and they're very cooperative and very professional. I had a problem with Irma; I had moved out of my house, and they did the restoration. They did the restoration—and, of course, the painting, the remodeling, all the stuff that goes with that. I'd give them an A; I can't say I had any problems. It took a long time but that was what we had to do, we had to be very patient. As far as the way they were—they were very professional and great. I would certainly agree that they're great.
This company provides excellent customer service, the timeliness of repair was exceptional, and David went above and beyond. I had to have a brand new bathroom cabinet put in and got confused on the measurements when I went to order the cabinet at Home Depot. I reached out to David and he returned my call on a Saturday and spoke with Home Depot to make sure that I ordered the correct size cabinet. Helping me shop for a cabinet wasn't part of his job, so that was exceptional to me!
Professional & Organized - Extremely professional!
Recognized Excellence - I would like to recognize David and the painter for their exceptional service. The painter did additional work above and beyond the scope of the project, and he did exceptional in that work as well.
Areas Of Satisfaction - The cabinet and getting it replaced was above and beyond. David didn't have to speak with anyone at Home Depot, so the mere fact that he took the time to talk to him was above and beyond to me.
Line Of Work - Water Damage & Mold Remediation & Bathroom Remodeling
Additional Comments - It was a great experience during a stressful situation. The company and David made the best of a bad situation. If I had to meet somebody under these circumstances, I am glad that I had them to do the work. They did an exceptional job.
They did a great job. It was easy and quick, and the workmanship was excellent.
Recognized Excellence - I would like to recognize David Abbey and Lee (project manager) for their exceptional service.
Areas For Improvement - No, they actually exceeded my exceptions.
Areas Of Satisfaction - They exceeded my expectations from initial contact all the way through to completion.
Line Of Work - Water Damage
They were professional, timely, and followed through on commitments.
Recognized Excellence - I would like to recognize the main contact because he was extremely professional. Additionally, I would like to recognize the countertop installers because they were experienced and did a good job.
Areas Of Satisfaction - I was delighted with how they helped me when dealing with the insurance company.
Line Of Work - The company did water damage and mold remediation, kitchen remolding, and basement remolding for me.
I used this company for mold remediation and reconstruction work following the remediation. I found their work to be excellent for the mold remediation work, but only so-so on the reconstruction work.
Areas Of Satisfaction - On the mold remediation, I found their services to be thorough, reasonable and work was completed in a timely manner.
This firm is first class for construction projects. We had an elevator installed and had numerous changes due to wires and pipes being different from our plans. They did a great job of adjusting and finished the job with everything done to our satisfaction. We were kept informed throughout and had a voice in construction decisions. I recommend the firm wholeheartedly.
Types of work - Installed elevator.
Recognized Excellence - Mark McClure and Chris Nemeth were particularly helpful.
Areas Of Satisfaction - They adapted very well to unexpected problems that arise on any project.
Line Of Work - The company installed an elevator in a house that is almost thirty years old. Hard to do , but they did a great job. Highly recommend them.
This company was friendly and very professional!
Recognized Excellence - The tile team did a great job. They were able to take care of the matters that were at hand as far as the tile matching the grout and making me happy with the outcome. Carlos' team did the drywall. They were helpful in the process because we got another leak in the midst of the construction, and they were able to take care of that as well.
Areas Of Satisfaction - They covered everything and made sure everything was taken care of that was in their control as far as the sheet rock dust.
Knowledgeable - He took all of my questions, answered my text, explained it to me because I was the one on-site, and then explained it to my husband later in the day.
Additional Comments - They were great! I would refer them to any of our friends that needed a contractor. Mark was very easy to work with!
I had extensive water damages to my house. This company was recommend to me and I'm happy that I hired them so now I'm paying forward as they completed a large complex project on time, on budget and with very good quality. Highly recommended.
Communication - Excellent communication from start to finish.
Problem Resolution - As always in a large project, there were minor problems but they were all resolved
Professional & Organized - During assessment of work, they identified additional repair work that the insurance adjustor missed. Based on professional assessment, insurance agreed to cover this additional repair work so it saved me thousands in potential repairs that I would have to pay by myself later on.
Schedule - 3-month large and complex project completed exactly on schedule as originally promised despite current shortages of everything
Sales Knowledge - Real professional expert in repair and restoration work
Design - Their advice was very valuable
Recognized Excellence - The boss, David Abbey and the Project Manager Jacob Barry. Thank you guys!
Areas For Improvement - They not only met but exceeded my expectations
Areas Of Satisfaction - Professionalism, honesty, quality of work
Line Of Work - Extensive water damage upstairs and downstairs so both kitchen and master bathroom required complete re-build
This company was very easy to work with. They were very professional and the quality of workmanship was excellent.
Areas Of Satisfaction - The professionalism and timeline exceeded my expectations. It was a big job that was completed within a week.
Additional Comments - I would definitely contact them again. I had no issues. They were top-notch.
I highly recommend this company for water damage and mold remediation.
Recognized Excellence - Jason Renwick is knowledgeable, caring, professional, and trustworthy. We appreciate his expertise and highly recommend him to anyone who requires remediation from water damage.
Areas Of Satisfaction - Jason’s expertise in water damage and mold remediation and the crew that was also very professional and polite.
The excellent quality of the company from the executive staff to the tradesmen is unsurpassed.
Quality Of Workmanship - Excellent planning and execution of repairs.
Recognized Excellence - David Abbey, Nick Perriello, Kelley Perriello, Jenna Lee, and the two tradesmen who performed the repairs.
Areas Of Satisfaction - When there was a problem with delays in receipt of an item for the restoration, they went above and beyond in keeping me abreast of the status. Thanks David.
Additional Comments - Very pleased with the results.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Legacy Restoration Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys