Recognized Excellence

Recognized Excellence - Allan Renwick was very helpful in managing the project and meeting our needs

Knowledgeable

Knowledgeable - very knowledgeable and helpful

Line Of Work

Line Of Work - Restoration of bathroom, hall, and laundry room damaged by toilet overflow

Honest work

Respectful

Respectful - Always respectful.

Design

Design - Went beyond my needs

Recognized Excellence

Recognized Excellence - Alan and David were great to work with. Top quality customer care.

This is our second bathroom renovation with Legacy Tile. We are so happy with the way this bathroom has turned out. My boys now want to use their bathroom, as they always used mine before the remodel. David, Alan, and the crew were great to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and David for their exceptional service. They were great to work with.

Areas For Improvement

Areas For Improvement - There aren't any areas where they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

I am having them back to do some more work.

Recognized Excellence

Recognized Excellence - I would like to recognize Steven Renwick.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They resolved everything that came up. The day we scheduled to have a spray in the crawl space, the sprayers weren't available, they were all rented out. There was a delay for a couple of hours. They were able to use another company and get it done that day. They went out of their way to resolve things that came up. That was just one example.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in friendliness, and willingness to discuss details and keep me informed to the level I wanted to be informed. It was very pleasant. It was a miserable job spending time in crawl space removing mold, but they got down to business and were cheerful about it. Not only that, but it was a very nice experience.

Knowledgeable

Knowledgeable - I was having additional work with another contractor at the time. They helped me sort out what was needed and who had the best expertise about what. They informed me on what was worth spending money on. Furthermore, they were very helpful regarding that, and they were frank and didn't try to sell me on something I didn't need.

Line Of Work

Line Of Work - They took out everything damaged from the leak and the mold, basically cleaned the area. It was cleaned up very well.

Legacy did such a fine job with our new kitchen countertops and subway tile that we immediately hired them again for a second project. I would definitely recommend them!

Recognized Excellence

Recognized Excellence - David and Allan both did outstanding jobs.

Recognized Excellence

Recognized Excellence - Allen was very responsive and pleasant to work with.

Areas For Improvement

Areas For Improvement - They did not fall of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by keeping the job going and getting it done in a reasonable amount of time.

Legacy Restoration does high quality work.

Legacy provided great customer service.

They did a bathroom renovation for us. It was done on time and they did a wonderful job, it turned out beautiful, and they converted a bathroom with a tub into a beautiful bathroom with a walk in shower. They were helpful and always available for any and all questions and decisions and help. They assign a project manager to your job and he was very helpful and always available on the phone and in person. Their workmen were very good and showed on time and did a good job.

I appreciate the time the company took with me to explain what was needed in terms of mold remediation. it felt like they knew exactly what to do and where to do it, based upon years of experience with a challenging issue

What a great experience! Living in a remodel is never easy but Legacy Restoration made it bearable. They worked with our sched, communicated every step of the way and did an excellent job on our bathroom remodel. We would definitely recommend Legacy to our friends.

Recognized Excellence

Recognized Excellence - Alan communicated almost daily as to what to expect. Carlos and his team did excellent work.

Areas Of Satisfaction

Areas Of Satisfaction - The overall remodel.

Rhonda, David, and Allen were very professional, cordial, and efficient.

Recognized Excellence

Recognized Excellence - I would like to recognize Allen.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met or exceeded my expectations with Allen. He was very professional, efficient, and worked around my schedule.

Additional Comments

Additional Comments - I am really pleased with the services, and I am enjoying my new bathroom immensely.

Recognized Excellence

Recognized Excellence - Allan the project manager was very responsive and helpful. He arrived when he said he would and kept me informed throughout the entire process. The electrician Michael was also fantastic and very knowledgable.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process was fantastic, Legacy was quick remained on schedule and budget and were flexible when I wanted to make changes

We have had great experience with them. The staff and workers have been great to work with. The quality of their work is wonderful. We are so happy with bathroom 1 that we are going on to bathroom 2. We are so excited to see new changes, and they are a great company to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and David because they both did wonderful. I enjoyed working with Alan because he was helpful in getting me t complete my thoughts of design to the bathroom. Everyone who they had contracted out to do the bathroom was nice and did a good job. I highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They absolutely met and exceeded my expectations.

Additional Comments

Additional Comments - We are happy. We are moving on to bathroom 2 then going to the third.

Recognized Excellence

Recognized Excellence - Both David and Allen did exceptional work with everything going on. All of the subcontractors were exceptional. I could not be happier with the people Legacy Restoration Service used.

Areas For Improvement

Areas For Improvement - I was scared to death going into this project and trying to figure out how to do the work and who would get it done when I finally decided to work with Legacy Restoration Service, due to how they spelled it out and got everything ready.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations. I could not be happier.

Line Of Work

Line Of Work - Legacy Restoration Service completed a basement kitchen installation.

Consistent and reliable communication. No surprises in regards to cost. Trustworthy.

Clean

Clean - The teams cleaned up after themselves on a regular basis.

Safe

Safe - I have three kids and a dog. They were diligent about keeping the space safe or informing me about temporary areas of concern.

Respectful

Respectful - Incredibly respectful! The project manager consistently honored the time schedule of my family.

Communication

Communication - Responds quickly to questions and concerns

Quality Of Materials

Quality Of Materials - The kitchen is beautiful!

Problem Resolution

Problem Resolution - Any problems that were encountered were dealt with immediately and efficiently.

Professional & Organized

Professional & Organized - Appreciated the time invested in emails and accurate estimates.

Schedule

Schedule - We ran into an unanticipated issue that impacted the schedule. The team dealt with the situation so quickly!

Value

Value - Legacy's cost seems to fall in the higher end of average. It is absolutely worth not going with the least expensive estimate.

Work Done Right

Work Done Right - If any minor adjustments needed attention, they dealt with it incredibly fast.

Design

Design - Legacy helped me redesign my kitchen for better functionality.

Recognized Excellence

Recognized Excellence - David and Allan were excellent communicators and attentive to the details of the job.

Areas Of Satisfaction

Areas Of Satisfaction - They solved a problem in a way that truly exceeded our expectations.

Following excellent remediation work by the Legacy team dealing with a mold issue in our Master bathroom and closet, we contracted with Legacy for a nearly complete rebuild of these rooms, including complete new shower, new floor and shower tile, new countertops, new toilets, painting in both our Master Bathroom plus powder room plus new carpeting in our large Master Closet and painting in the closet, Master Bath and Powder room. Our rooms have 9 foot ceilings and painting was required to upgrade all of these rooms, including two coats of paint in each room to cover older wallpaper, installation of new fixtures, custom shower door using frameless glass and also including both a bench and niche in our larger than normal shower and unusual shape with angled glass on either side of the new shower door. Our Master bath has a trapezoidal shape with separate vanities on two walls including mirrors of 5 and 6 feet which were nicely framed to provide a fully professional framing look throughout. We had special new fixtures to modernize the bathroom with excellent trim work including Crown molding throughout. All work crews were highly professional and we relied on recommendations by the Legacy team for many detail items. The team removed and reattached all doors and shelving in both bathrooms and our Master Closet and the results exceeded our expectations. I highly recommend the Legacy team for any such remodel work. The PM Allan Renwick stayed in constant touch with us about work crew and material availability and we had a very small punch list of only minor items which were all finished quickly and resolved to our satisfaction.

Types of work

Types of work - Highly professional contractor teams for every facet of our project, would recommend to anyone considering bathroom and closet renovation. Shelves and doors removed and replaced following painting, project included new modernized fixtures, new carpet, floor and shower tiling, countertop replacement, etc.

Clean

Clean - Daily cleanup of work areas, protection of flooring leading into the work areas.

Safe

Safe - No concerns about safety throughout the project.

Respectful

Respectful - Legacy team was mindful of not intruding into any rooms besides the work areas, protective materials used to keep debris out of other areas other areas of household

Communication

Communication - Excellent communication by our Project Manager Allan Renwick at all times and timely response to any inquiries on upcoming tasks throughout the project.

Quality Of Materials

Quality Of Materials - We chose our own fixtures, tile, etc. with input and recommendations from Legacy. Samples provided for Master Closet carpeting. We purchased some items ourselves with others being obtained by the Legacy team. All new fixtures installed in a professional manner by Legacy.

Quality Of Workmanship

Quality Of Workmanship - We are highly pleased with the end result of our project and expect the updated and modernized rooms, fixtures, etc. to add good resale value for our property. All of the Legacy teams were highly professional and we could not have asked for better workmanship in any area.

Expertise

Expertise - Legacy clearly had the reputation, experience and expertise to make this project highly successful. We had chosen Legacy based on reviews from others both for the remediation and remodel work and would not hesitate to recommend them to anyone needing similar project work.

Problem Resolution

Problem Resolution - Very small number of minor items were addressed very quickly and with high satisfaction for their workmanship and timeliness.

Professional & Organized

Professional & Organized - Legacy has been in business for a number of years and considerable number of highly ranked reviews convinced us that using Legacy for our project was absolutely the right decision.

Punchlist

Punchlist - Extremely small punchlist of minor items handled quickly and professionally.

Schedule

Schedule - Excellent job of coordinating work crews for all facets of the project work.

Value

Value - Absolutely happy with the finished project and the estimate provided at project start was exactly in line with estimate. Milestone payments for completed work tasks were identified in the contract and no problems with timing or amount of milestone payments. Our project provides a Wow factor for future resale and should also provide a good return on the investment whenever it is time to sell the property.

Work Done Right

Work Done Right - No contractors needed to be recalled to complete the project work, Highly professional group of contractor teams coordinated in an excellent manner by our Project Manger Allan Renwick.

Sales Knowledge

Sales Knowledge - Initial visit and estimates provided by owner David Abbey. We had also received estimate from ServPro which charged for their estimate while Legacy did not.

Design

Design - Great direction and recommendations on such items as direction of tile laid as we have an unusually shaped trapezoidal Master Bath. Final result was even better than our expectations.

Recognized Excellence

Recognized Excellence - All contractor crews exceptionally experienced and provided high quality work for all parts of the project. Allan Renwick as Project Manager is highly experienced and did a great job coordinating all of the project work.

Areas For Improvement

Areas For Improvement - Really have no complaints or recommendation for improvements, there was a waiting period for the custom shower glass which was explained up front but follow up by Legacy allowed for installation the day after delivery of the custom glass was confirmed.

Areas Of Satisfaction

Areas Of Satisfaction - All expectations met or exceeded.

Knowledgeable

Knowledgeable - very satisfied with experience, expertise and communication skills provided by Allan Renwick throughout the project.

Line Of Work

Line Of Work - Remediation in Master Bath and Master Closet, remodel in these rooms plus additional powder room

Additional Comments

Additional Comments - For a project of this size and complexity could not be more satisfied with all parts of the project work, would not hesitate to recommend Legacy to anyone for such work.

Recognized Excellence

Recognized Excellence - David Abney did an excellent job with getting back to me and planning the job.

Areas Of Satisfaction

Areas Of Satisfaction - Mold remover man did a beautiful job cleaning my hard wood floors after the remediation.

The bathroom renovation was completed with no complaints. I particularly like the way no one pushed me to upgrade or improve on the original idea, keeping change orders at a minimal. All change orders I initiated.

Communication

Communication - I appreciated the constant update on the progress and scheduled work. There was never a time a phone call went unanswered or a text and email not responded to.

Quality Of Workmanship

Quality Of Workmanship - Tile was was superior. No problems with new walls not being plumb.

Schedule

Schedule - I struggled with some decision, (ie paint color and lighting) but there was no pushing me to make a decision or to try to keep me on their schedule. Very patient.

Design

Design - My initial design was not doable because of the existing plumbing and electrical, but we worked to come up with a plan that we all agreed would be great.

Recognized Excellence

Recognized Excellence - Allan, my PM was very thorough.

Areas Of Satisfaction

Areas Of Satisfaction - Again, I appreciate how they worked on my schedule and not pushed ahead base on their timeline.

In our 25 year old home which we bought new and which exists on a concrete slab, we discovered after moving boxes recently from the floor of our Master closet that backs up to our Master bath that we had a problem with water damage and mold. We had first contacted ServPro to review for us and they gave us some basic information. They also recommended a plumber that was brought in to confirm the cause of the leak/mold problem and it was suspected that the leak and damage likely occurred over a period of time due to leakage from our Master Shower pan but felt that we overpaid the plumber based on the limited time that they were onsite though we had agreed to a flat rate for one day. We wanted a second opinion and had found Legacy Restoration Services in the 2023 Services Guide covering Gwinnett County and their entry showed both a high rating and the ability to handle both the remediation and the remodel that would need to be done post-remediation and liked the idea of dealing with one firm that could handle both services. Jason from Legacy came out and gave us a good bit of information and recommendations that we had not received from Serv-Pro so we got estimates from both. The Legacy estimate was less but mostly we felt more comfortable chosing Legacy as we could tell from the good detail and ease of answering questions by Jason from Legacy that we would be more comfortable working with them. In addition, ServPro charged an estimate fee and Legacy did not.

So we contracted with Legacy and got the work scheduled very quickly. Jason and his crew gave us a line item type estimate including the type and number of fans, treatment services, removal of entire shower down to the slab plus removal of all of the Master Closet carpet, not just the smaller area where damage was evident. After demo, they showed up what they had found and of course also handled all debris removal, treatment and cleanup. The service was excellent but needed to take place over a number of days due to the amount of demo work and treatment area size and outlined the steps for all of these services. Once complete Jason took an air sample for us and was able to send a report from the lab showing that the area was not completely clean and ready for remodel. At this point we are engaging Legacy for the rebuild work which includes most of the bathroom area (rebuild of shower completely, removal and replacement of all floor tiles and new carpet installation for our large Master closet. We have received the estimate after meeting with owner David Abbey and are working both with David and his wife Rhonda on suggestions and addressing questions for us.

We are about to begin that work and feel comfortable with our decision to use Legacy for the remodel work as well. Unfortunately since the leakage and damage occurred over a period of time we were unable to obtain any coverage by our insurance company. But we know that this is a large job and the remodel including modernizing fixtures, countertops, tiles, etc. and know that the finished upgrade will help to add to our resale value for our home. So far Legacy has been very acomodating, easy to reach and highly ranked for the quality of their work. I would not hesitate to recommend Legacy to others based on our won experience thus far.

A great company to work with. Very professional and friendly.

On December 25, I had severe water damage to my home caused by frozen water pipes. I had Legacy Restoration Services referred to me by a friend. LEGACY was so professional in the process of restoring my home, coordinating with my insurance company, quality workmanship, so pleased with the end result and how everything was repaired/restored in a timely manner.
A special THANK YOU to DAVID ABBEY and ALLAN RENICK.

Communication

Communication - LEGACY kept me informed throughout the whole process.

Areas For Improvement

Areas For Improvement - I couldn’t of asked for a better experience, very happy with the end result.

Areas Of Satisfaction

Areas Of Satisfaction - Absolutely the best!

This is our second big project by Legacy and we couldn’t be happier. We replaced all of our flooring and everything turned out amazing. We highly recommend Legacy and we will definitely be using them for future projects. Thank you!

Respectful

Respectful - Everyone who every red our home was nice and respectful

Communication

Communication - It’s always easy to ask questions and get prompt answers by either text or email.

Problem Resolution

Problem Resolution - A toilet was broken during the removal of floors and was replaced without hesitation.

Schedule

Schedule - Schedule ran on time within our difficult time restraints.

Recognized Excellence

Recognized Excellence - David Abbey and Allan for helping us with another large project, keeping us up to date and informed and executing the project smoothly.

Areas Of Satisfaction

Areas Of Satisfaction - All, we are very happy with our service and the outcome of our project.

I would highly recommend legacy Restoration services To anybody

Safe

Safe - Very much so

Respectful

Respectful - Yes

Communication

Communication - From the very beginning David and Allen Keep me Informed

Problem Resolution

Problem Resolution - Definitely!

Schedule

Schedule - We agreed on a timetable and they Got it done in that time frame I was very impressed.

Work Done Right

Work Done Right - I couldn't be happier with the results

Design

Design - Beyond my needs. Definitely good suggestions and A great updated look to the kitchen I didn't even know I needed

Recognized Excellence

Recognized Excellence - Carlos and his team We're very Professional,hard working And did such a good job.l couldn't have asked for a better outcome.Allen kept me informed about everything

Areas For Improvement

Areas For Improvement - Keep up the great work

Areas Of Satisfaction

Areas Of Satisfaction - From the first day when Jason dried out the kitchen and basement until the very end of the project EVERYTHING exceeded my expectations.

Line Of Work

Line Of Work - Kitchen end Finished basement

I interviewed a lot of potential contractors prior to beginning the project. Legacy was the most knowledgeable and willing to work with me to get custom items worked into the project.

I recommend you speaking with Legacy Restoration prior to making a final selection.