We called Legacy right when Hurricane Helene was hitting; they made us a priority. I was very appreciative of their time due to the circumstances.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met or exceeded my expectations with the commitment under the circumstances with timing and being able to do the job.

Additional Comments

Additional Comments - It was good all around. I am glad we called them in for our first choice.

We had two bathrooms remodeled; the master bath and a guest bath. Both were basically late 1980s style. We are very pleased with the results of the work. Our project manager Allan was very helpful beyond getting the various trades persons scheduled in a timely manner to keep the project flowing forward. There was very little downtime. Most of the work was completed in 5 weeks. Allan offered valuable advice on multiple questions as they arose. He kept us well informed. We feel that we definitely got high quality results for the cost.

Clean

Clean - All floors/carpet on which workers walked was covered. Furniture near the work areas was covered.

Respectful

Respectful - I found no damages to any of my property.

Communication

Communication - The project manager Allan kept us well informed. He came to our house numerous times to check on the progress of the project. He responded quickly to texts/calls from me.

Quality Of Materials

Quality Of Materials - Allan, the project manager was very helpful to us in making decisions about quality materials. He explained the benefit/risks of various materials to be used for three project.

Quality Of Workmanship

Quality Of Workmanship - We have found no problems with the workmanship. The trades workers were very conscientious in their work and its results.

Expertise

Expertise - Allan, the project manager, did not simply schedule the workers. He came by often to see how the work was progressing. He kept us well informed.

Problem Resolution

Problem Resolution - Only very minor issues/questions arose. These were handled quickly.

Professional & Organized

Professional & Organized - They are very professional and organized. This includes office as well as on-site.

Schedule

Schedule - We are very pleased with the timeliness of the project's completion.

Recognized Excellence

Recognized Excellence - Alan, the project manager, provided exceptional service. He was responsive, did what he said he would do, kept his commitments, and was a pleasure to work with.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations.

All of the people at Legacy restoration were fabulous.

Recognized Excellence

Recognized Excellence - All of them were fantastic and way above my expectations.

Recognized Excellence

Recognized Excellence - Thanks to Allan for managing the project effectively and to Carlos for his great work.

I have already recommended Legacy to my brother and a neighbor.

Design

Design - Allan, demo / tile crew, paint crew, electrician. Everyone asked questions if they were not sure, and answered my questions in detail and with options, to help me make decisions. It was clear they wanted to be sure l my ideal bathroom.

They were very attentive and honest.

Alan and the rest of the crew did a fantastic job installing a new quartz countertop and subway tile. In fact, we liked their work so well, we immediately hired them for another project.

Update: after an unfortunate flooding event (a pipe leak), we worked with Legacy on a third project. I didn't think it was possible to be more impressed with a company than I already was with Legacy, but it actually did occur! They worked tirelessly not only with me and my wife to ensure we were all aligned on the project but also with my insurance company, correcting the many errors my insurance company made in their initial repair estimate. Their work and professionalism is top notch. If you want a company that goes above and beyond, these are the ones to call.

Respectful

Respectful - Legacy is the most respectful and professional general contractor I've ever worked with in my 60 years.

Quality Of Workmanship

Quality Of Workmanship - These guys make sure the job is done 100% right.

Recognized Excellence

Recognized Excellence - David and Allan are excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Everything in all three project. It's kind of mind-blowing, to be honest.

Alan was a pleasure to work with.

Sales Knowledge

Sales Knowledge - David, the president of the company, came out the first time. We were impressed with his professionalism. His proposal was the most complete we received.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and Carlos. I would also like to recognize the tile people and the plumbers, Everyone did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded all of my expectations.

Additional Comments

Additional Comments - We had a wonderful experience. We will definitely call them for our next project.

Areas Of Satisfaction

Areas Of Satisfaction - Legacy Restoration Services met my expectations in terms of how fast they got it done.

They did a good job.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They did a good job.

Recognized Excellence

Recognized Excellence - The project manager, Allen, was fantastic. He was present and available to us.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded all of our expectations. They were on time, clean, efficient, and helpful.

Communication

Communication - They always took my calls or responded to messages promptly

Recognized Excellence

Recognized Excellence - everyone was great. I worked with Jason and Steven

Areas Of Satisfaction

Areas Of Satisfaction - kept me up to date on the schedule

The team at Legacy was an absolute pleasure to work with. They did a tremendous job with our bathroom remodel and I will be using them again in the future for any renovations needs.

Problem Resolution

Problem Resolution - Never had an issues or problems.

My wife and I have moved a lot during our work life having lived in eleven different homes in 4 different countries and a number of US states. We have done many renovations ourselves. And being a retired engineer, manager and executive in the engineering and construction industry working with contractors has been a regular part of my background.

This project was primarily a full re-design and renovation of our kitchen sub-floor to ceiling, including procurement and installation of appliances, countertops, cabinetry, electrical, HVAC, and plumbing. I have been cooking in our new kitchen for some time now and am very happy with it.

Many of David’s and Allan's suggestions have worked out very well.

Home modifications can be a dreaded experience. David (actively involved), Allan (site project manager) and their vendors took the pain out of the experience and turned it into a collaboration.

On occasion, my wife walks in and says “Isn’t our new kitchen beautiful!”

I highly recommend them and will use them again for future work.

Clean

Clean - Only occasionally could a worker have left the job site a little cleaner. And when the PM was advised, it never happened again.

Design

Design - Final design met out needs. Legacy was very patient and supportive as we developed the final design together.

Recognized Excellence

Recognized Excellence - The owner David Abbey and his partner/wife Rhonda and our job site PM Allan Renwick

Areas Of Satisfaction

Areas Of Satisfaction - After my wife and I selected examples of all the appliances we wanted, I asked David to take the responsibility of placing all the orders and managing delivery installation and followup issues. It took a lot of headaches off my shoulders.

Line Of Work

Line Of Work - Full kitchen renovation along with other minor work in the house. Basically they performed conceptual and detailed design, purchasing, construction, expediting, vendor issue resolution, demolition, trash disposal, electrical, plumbing (gas, water and drainage), drywall, patching and painting. Also permitting and issue of lien waiver.

We would definitely recommend this company.

Clean

Clean - When they left for the day they always cleaned up

Respectful

Respectful - Everyone was respectful and made sure to work around us if they had to

Quality Of Workmanship

Quality Of Workmanship - Excellent

Problem Resolution

Problem Resolution - They were so good we didn’t have any problems to resolve

Professional & Organized

Professional & Organized - Very much so

Schedule

Schedule - They were always on time

Value

Value - Very much so

Work Done Right

Work Done Right - The work was done exactly the way we wanted it

Design

Design - The design they helped us with was great

Sales Knowledge

Sales Knowledge - David came out and was very knowledgeable and he listened to what we wanted

Recognized Excellence

Recognized Excellence - Allan our project manager and all of the workers were awesome. Everyone that came out to do the work was great.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded our expectations

Line Of Work

Line Of Work - Master Bathroom remodeling

Recognized Excellence

Recognized Excellence - Allan Renwick was very helpful in managing the project and meeting our needs

Knowledgeable

Knowledgeable - very knowledgeable and helpful

Line Of Work

Line Of Work - Restoration of bathroom, hall, and laundry room damaged by toilet overflow

Honest work

Respectful

Respectful - Always respectful.

Design

Design - Went beyond my needs

Recognized Excellence

Recognized Excellence - Alan and David were great to work with. Top quality customer care.

This is our second bathroom renovation with Legacy Tile. We are so happy with the way this bathroom has turned out. My boys now want to use their bathroom, as they always used mine before the remodel. David, Alan, and the crew were great to work with.

Recognized Excellence

Recognized Excellence - I would like to recognize Alan and David for their exceptional service. They were great to work with.

Areas For Improvement

Areas For Improvement - There aren't any areas where they fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

I am having them back to do some more work.

Recognized Excellence

Recognized Excellence - I would like to recognize Steven Renwick.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area. They resolved everything that came up. The day we scheduled to have a spray in the crawl space, the sprayers weren't available, they were all rented out. There was a delay for a couple of hours. They were able to use another company and get it done that day. They went out of their way to resolve things that came up. That was just one example.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded in friendliness, and willingness to discuss details and keep me informed to the level I wanted to be informed. It was very pleasant. It was a miserable job spending time in crawl space removing mold, but they got down to business and were cheerful about it. Not only that, but it was a very nice experience.

Knowledgeable

Knowledgeable - I was having additional work with another contractor at the time. They helped me sort out what was needed and who had the best expertise about what. They informed me on what was worth spending money on. Furthermore, they were very helpful regarding that, and they were frank and didn't try to sell me on something I didn't need.

Line Of Work

Line Of Work - They took out everything damaged from the leak and the mold, basically cleaned the area. It was cleaned up very well.

Legacy did such a fine job with our new kitchen countertops and subway tile that we immediately hired them again for a second project. I would definitely recommend them!

Recognized Excellence

Recognized Excellence - David and Allan both did outstanding jobs.

Recognized Excellence

Recognized Excellence - Allen was very responsive and pleasant to work with.

Areas For Improvement

Areas For Improvement - They did not fall of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by keeping the job going and getting it done in a reasonable amount of time.

Legacy Restoration does high quality work.

Legacy provided great customer service.

They did a bathroom renovation for us. It was done on time and they did a wonderful job, it turned out beautiful, and they converted a bathroom with a tub into a beautiful bathroom with a walk in shower. They were helpful and always available for any and all questions and decisions and help. They assign a project manager to your job and he was very helpful and always available on the phone and in person. Their workmen were very good and showed on time and did a good job.