Overall, the quality of the work was very good, but the process was extremely frustrating.
Likely and already have recommended for Landscaping Design Services.
We were thrilled with the process and results achieved. There was excellently communication from bid to installation to follow up. We asked for a change in materials during the installation which was cheerfully and beautifully accomplished. Every detail was attended to, so that upon completion there was nothing to do but enjoy our beautiful yard. They receive my highest recommendation.
We have one completed project and one in process with Landscape East & West. Excellent service, excellent communication, amazing results! My family and neighbors are jealous and they made the process very easy.
I have recommended them to other people. It is my second time using them. I am a repeat customer.
Absolutely and have already done so
Our experience started strong - but we had to call them several times to fix minor issues - and when we noted that some of the plants were dead - we were told to hold off a year and see what happens. We have at least 2 dead plants in our yard that have not been replaced. It may not seem like much - but it was important to us given we'd spent a large amount of $. It seemed like once we'd paid - we were not important anymore.
By far the best sales process I encountered. Thoughtful. Reasonable price. Quality of work overall was good but have had a few issues.
Kent is the best. So professional. So knowledgeable. Stays in close communication and is very flexible.
Another true professional. The entire team works so well together. Top notch!
East & West is not an inexpensive company; however, they are local, which is important to me, and the workmanship/products are high quality. Also, the company appears to foster good relationships among their work force.
All around East & West comes across as a very good company.
Of course I interacted with Kent the most, then Kirk, and they were awesome, but honestly everyone was a pro.
At first I thought East & West was only about plants and landscaping design, which they did a superior job on my front yard. Then I discovered through a conversation many months later with Kent, they are a whiole service company. So the second project I contracted with them was to gravel my driveway, put a fence, create a walkway in the backyard with gravel and stepping stones. So functional and so beautiful. Exactly what I had hoped for.
Very good landscape design and implementation. Flexible with plant selection and wide variety offered.
I heard about them by just seeing their truck around town. I had a hard time getting anyone else to respond and they responded right away.
I am most satisfied with the quality and timeliness of the work.
I would like to recognize Bryan, he did a great job. We needed changes made and he was flexible and gave us good information.
All of them were very responsive when we had issues or questions.
We really enjoyed working with them and are please with the results.
The quality of the work done by the crew. They are efficient and friendly.
Lance and the foreman of the crew
Everything. Brandon Sackett was great to work with. He understood my goals and designed a great plan to work towards meeting them. He helped to bring new ideas I hadn’t considered. The crew was amazing and efficient. Work was completed within one week!
Brandon Sackett. He’s a landscape design rock star! Great ideas, enjoyable to work with. Highly professional. I really appreciated that he was both the sales person and the designer on my project. This helped keep budget and design in check.
They were really great to work with.
I was most satisfied with the fact that he saw our vision and he made it happen. He came out, I told him what I wanted, and he did it.
I would like to recognize Brandon and Joel for their exceptional service.
Communication, commitment and follow-through
After being associated with several landscape maintenance companies in the Portland area all on a volunteer homeowner association basis I have found that LEW delivers the best product. LEW’s team approach with our Landscape Committee is outstanding.
I wanted real pros to do a very polished job, and do it well. That is what they delivered.
Julie was great, very patient as we adjusted our wishes to our budget. And we still got something really beautiful. I love it every day
Landscape East & West is great at communicating. I can pick up the phone and say that I need something done and they get to it easily within 48 hours and it is amazing!
I would like to recognize Thiago at Landscape East & West for his exceptional service.
Landscape East & West were great to work with from the planning phase through the construction phase and the final clean-up. The project came out better than I expected and was completed in a timely manner. Changes made during the project were easily incorporated and fairly priced. I would highly recommend them for anyone doing a major landscaping project.
Everything was done in a professional manner, crew members were great, cleaned everything up daily and finish product was perfect.
All the crew members were great. Bryan and Joel were both great to work with.
Carry through on requests.
Our current irrigation technician ( Ryan) is excellent.
We were very pleased with the professionalism and friendliness of our crew. They were always receptive to our feedback from start to finish and worked hard to create a beautiful yet durable end result.
We appreciated the good communication and approachability throughout, with all E & W staff. Overall we are very pleased with the finished product, especially our new fence, which we often get compliments on.
We had the most contact with Brandon, who we loved the most, but we also appreciated Jamie and his professionalism and all the crew
Bryan came out and personally worked on an outstanding issue on his own time and I very much appreciated that.
None, although cost is an issue. You get what you pay for though, we believe.
Quality of work, professionalism of all staff and work crew.
Bjorn Nordquist, Kent Brandtjen, Jamie Swygard. Susan _____ in the admin office is also great to work with and gives great service.
Highly recommend and love working with Landscape East & West.
None so far.
Integrity. Timeliness. Attention to detail. Ease of communication. Commitment to provide a quality product. Easy to work with. Friendly.
Kent, Jamie, Antonio and Gilberto.
Absolutely the best.
We couldn't be happier with the work from Landscape East & West. The change in our yard is amazing and the team we got was absolutely wonderful.
Not only were they on time... they finished sooner than we anticipated.
Our lead guy Spencer was amazing, hardworking, polite and did incredible work
We are very glad we ended up with Bra don as our person. He was very personable and a pleasure to work with. Always great at communication and addressing any concerns.
There isn't enough space to say how great Rick was for us. Communication and keeping us informed was top notch. His management of the team was impecable. We definitly got the sense that he took a lot of pride in work being done correctly and wanted to make us happy with the result.
We got what we wanted. We had great communication throughout the project and the team was very attentive during the design process and went above and beyond to make sure we were satisfied.
Spencer, Brandon and Rick
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Landscape East & West as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys