Key Residential provides high quality, organized & friendly services.

Key Residential is without question the best of the best! Kevin Key & his crew have done work for us several times & we always are very pleased. We highly recommend Key Residential. The honesty & integrity of this company is absolutely outstanding!

Areas Of Satisfaction

Areas Of Satisfaction - We are extremely satisfied in ALL areas. Kudos to Katie Lynch & Evan Ratcliff. They both work very well together. We are also extremely pleased with all of Key Residential's subcontractors. Thanks, Kevin, for all you do & for surrounding yourself with the best of the best!

Lead Source

Lead Source - Our friend & interior designer highly recommended Key Residential. Also, our son & daughter-in-law's beautiful home was built by Key Residential.

Additional Comments

Additional Comments - Kevin Key is extremely honest & incredibly knowledgable. Kevin & his team are also very enjoyable to work with. If you've ever had a less than positive experience with a general contractor, we guarantee that you will be absolutely & completely satisfied with the quality of Key Residential!

Very professional, stands behind their work. Proactive in offering suggestions to make the project better, responsive and strong on service. High quality results. Evan Ratcliff in particular but the entire organization.

Areas For Improvement

Areas For Improvement - In no areas did they fall short. They addressed all work very thoroughly.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service and communication are excellent. The work was all done in a very professional manner and the Project Manager made sure everything was done to satisfaction - and even above satisfaction.

Additional Comments

Additional Comments - We could not have been happier or more satisfied with Key Residential. They are an excellent run company, conduct their business in a fair and honest way, finish a job when they say they will and execute well. Their work is top-notch and they have made our house feel like a home to us by meeting all of our needs. We would definitely recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - Overall planning and pre job expectation management

Additional Comments

Additional Comments - Key performed 2 house remodels in one year for us and really did quality work with professional sub contractor who all backed up their work

Areas For Improvement

Areas For Improvement - I am not sure if there was anything they could have done, but the project seemed to take much longer than we originally thought. We will certainly take some blame for that as we changed a few things during construction.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and communication was outstanding. Kevin was accessible any time we needed him and he spent a lot of time on the property. Kevin and his staff made every effort to keep us informed and involved in the whole process.

Additional Comments

Additional Comments - I would recommend them to anyone looking for any type of residential construction. Truly a top notch company and very professional. Great job!!

Areas For Improvement

Areas For Improvement - Excellent Communication skills - followed through on all commitments - did not leave the job site in the evenings - until all was clean and orderly.

Areas Of Satisfaction

Areas Of Satisfaction - With our supervisor - Evan was the BEST

Additional Comments

Additional Comments - I would highly recommend Key Residential to anyone. When working on an old home - there are always problems - but Key Residential was there to work through the issues --- calmly, politely - and efficiently.

Areas Of Satisfaction

Areas Of Satisfaction - Very thorough in understanding/problem solving. Good bedside manner.

Lead Source

Lead Source - Many years experience

Likely To Recommend

Likely To Recommend - By all means I would recommend Key Residential to a friend.

Areas For Improvement

Areas For Improvement - Key Residential did not fall short of my expectations. They responded and acted according to their plans and my plans to the letter.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in terms of the crew that was used to do this construction work. They were all very talented, very professional, friendly and very helpful too.

Lead Source

Lead Source - Key Residential was referred to me by my eldest daughter. They completely redid her home, and they have been so satisfied and pleased with it.

Additional Comments

Additional Comments - They agreed to the job that I wanted done. I said I didn't want them to come unless they were prepared to finish within a limited time. They did that, and in fact they finished a week early. The price was certainly what they said they would do the project for.

Areas For Improvement

Areas For Improvement - None. Kevin Key makes sure that the homeowner is satisfied with every aspect of the project. He has high expectations of himself and his work. It shows in all areas of the project.

Areas Of Satisfaction

Areas Of Satisfaction - From the first meeting to the last one, Kevin Key clearly understood what we wanted and followed through on everything. He is always readily available for any questions, is on site everyday to oversee all aspects. With Key Residential, details are everything, communication is regular. No surprises with this company in any way. All subs are A+. Kevin organizes every detail, is first on the job site, last to clean and lock up. Kevin takes utmost care of the home as the project goes along. Outstanding company in every way. Because of Kevin's vast experience in the building industry, he gives valuable,practical,suggestions, if asked. He works together with designers and all subs in order to create a beautiful and highly functional space. His subs are the best in the business, highly professional, courteous. Kevin has much experience with historic house remodels. We trusted him completely as we listened to him and saw his website.

Customer Suggestion

Customer Suggestion - Excellence is Kevin Key's first priority in every respect. Detailed attention to every aspect of our big kitchen/ breakfast room/ utility room remodel is what he is all about. No surprises with Mr Key. He keeps us up to date daily. He's the first one on the job and the last to lock up and leave.

Additional Comments

Additional Comments - Could not be more pleased with Mr. Key's work. His entire team is a reflection of his integrity, his level of excellence. He has made a large remodel very easy for this home owner. Mr Key takes care of all the details so that the desired product is deliverd to the homeowner. His years of experience pay off as he is able to reccomend many options to the homeowner. Totally honest, totally dependable, totally easy to work with. Thank you Mr Key for making our dream remodel become reality.

Areas Of Satisfaction

Areas Of Satisfaction - I was very satisfied that the work was done professionally and efficiently.

Additional Comments

Additional Comments - They did really great work!

Expertise

Expertise - My project required engineering that other contractors designated "impossible." Instead of "impossible," Kevin and his team saw my requirements as an opportunity to excel. And they did excel. After having lived in the results through two surgeries, I can safely say that Kevin not only understood my desire for an "aging in place" master suite, but made it even more functional and beautiful than I had thought was possible.

Professional & Organized

Professional & Organized - After having heard so many horror stories about contractors behaving badly, I really hit the jackpot with Kevin and his associates. No inquiry, no request for explanation was ever too small for Kevin to provide an immediate and thorough response. He always kept in touch by phone, email, and text. I always knew what was going to happen and when.

Trust

Trust - Trust is a real issue with me. I don't have the time or the inclination to deal with people I don't trust. When Kevin told me he would do something, I didn't obsess over making sure he followed through -- he always did.

Areas For Improvement

Areas For Improvement - Absolutely none. I was happy with the entire process (quite extensive) and am thrilled with the results.

Areas Of Satisfaction

Areas Of Satisfaction - There were two things I wanted to accomplish with this project: (1) to be able to maneuver around my house without the assistance of others for as long as possible and (2) a space (particularly the bathroom) that would not only be low maintenance, but beautiful. Kevin thoroughly explored, scoped, and explained the renovations that would be needed in order to make that happen. Coming from an family of engineers, I very much appreciated all the engineering aspects of what went in to this project -- from x-raying the floor to ensure the post tension slab would not be compromised when he re-routed the plumbing to ensuring the exact slope needed to the exact location of the drains so that I could have a curbless shower. It really was a masterful engineering job.

Additional Comments

Additional Comments - Kevin is a pleasure to work with. Very smart, very organized, very trustworthy. Great communication skills. You don't often see all that in one package now. I consider myself lucky to have found him.

Areas Of Satisfaction

Areas Of Satisfaction - We had some stuff that was being done, and they found some areas that they could save my money and even gave suggestions for the roofing that helped me come out ahead.

Lead Source

Lead Source - They were subcontractors 12 years ago on my house, and I had enjoyed the work that they did.

Additional Comments

Additional Comments - They are the most honest and professional people I have ever worked with. Key Residential is truly my favorite.

Areas Of Satisfaction

Areas Of Satisfaction - Timing of work being completed,courtesy and professionalism of evan Kevin and their sub contractors

Areas For Improvement

Areas For Improvement - We are still working with Key Residential. The project is not quite complete. They are outstanding! I have worked with them before and would recommend them to anyone and have. They have not fallen short of any of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I am completely satisfied with the Key Residential experience. They are outstanding to work with...they keep their word, they have high integrity, they have impeccable skills, they are very timely, they respond quickly, and they do what they are asked to do and more.

Lead Source

Lead Source - We have known Kevin Key since before he started the company and worked with him prior to when he was with another company. We would refer him to anyone for their contracting needs.

Construction Quality

Construction Quality - 5! They're great. I've used Key for seven years on and off. We did a major renovation project back in 2006. They added 4000 square feet, and it is beautiful. Last year we used them for a project, and right now they are painting and working on some other projects. They are extremely professional and gracious. I wouldn't use anybody else. They are great. When my husband started getting migraines, I asked them to pause the painting work, and they did so without complaint.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the staff. Kevin and Evan are warm, personable, and professional. They'll come at any emergency. They have a great group of people working for them. They are all good.

Lead Source

Lead Source - We heard about them through my husband's business partner.

Additional Comments

Additional Comments - They are wonderful. I would highly recommend them.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All.

Lead Source

Lead Source - We had previously worked with Kevin when he was at another company. We are very impressed with his overall performance. We would definitely use him again and have refered him to others.

Areas For Improvement

Areas For Improvement - Frankly, I can't name anything. They did a fantastic job and we are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - Kevin Key was on time, under budget, and communicated with me extremely well. He was on the site every day. Evan Ratcliff did a good job as well.

Lead Source

Lead Source - I heard about Key Residential from my interior designer, Pat Ratcliff.

Areas Of Satisfaction

Areas Of Satisfaction - I trusted them. When they said something couldn't be done, or couldn't be done a particular way, I had a lot of confidence that they were accurate in what they were saying. I also find that the quality of the work is superior.

Lead Source

Lead Source - I've used them several times going back 15 years.

Additional Comments

Additional Comments - I think Kevin Key is one of the few truly honest and ethical contractors that does top quality work.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - All areas, there is no one better in my opinion.

Lead Source

Lead Source - Referral

Value

Value - They always let us know what was going on. If it was going to take a little more or a little less than expected, they told us.

Likely To Recommend

Likely To Recommend - We have recommended them several times already. You can tell how impressed we are with Mr. Key. He's a gentleman and a scholar.

Lead Source

Lead Source - My wife is the one who found them, I believe through another company that both the painter and Mr. Key had worked for before. We also had recommendations from lots of people.

Additional Comments

Additional Comments - We made lots of friends, including Mr. Key himself. He and I are very good friends and can discuss things forever if we had the time, but he's become a very busy man, and that's good. I hope he can continue his attitude as long as he works. We will definitely call the painter when we have a big job and Mr. Key when we have a smaller job in the painting business.

Areas Of Satisfaction

Areas Of Satisfaction - I think that any questions we had were quickly addressed and the main guy was very responsive.

Lead Source

Lead Source - I was referred by a friend.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship and attention to detail were very satisfying.

Lead Source

Lead Source - We heard about them from our interior designer.

Additional Comments

Additional Comments - I would recommend them to anyone to do any size project, without hesitation.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the personal relations.

Lead Source

Lead Source - I heard about them when I worked with them on a design project for which they were the hired contractors. I was impressed.

Areas Of Satisfaction

Areas Of Satisfaction - We felt like the number one priority at Key Residential.No matter what our questions or concerns, our phone calls, texts, and emails were answered quickly 7 days a week.The years of experience Kevin Key and Evan Ratcliff have, made all our decisions much easier.In addition, all of their subs were polite and professional.

Additional Comments

Additional Comments - Thank you for making our dream house a reality and for continuing to help us with all our home needs!