Recognized Excellence - Everyone from KLM we dealt with was great.
Areas Of Satisfaction - The workmanship was excellent. The owners were constantly on the site to check the work and answer my questions. We feel that they incorporate good materials with sound water management. No short cuts were taken- they want the job done RIGHT!!! A great experience!!
My husband and I were extremely satisfied with KLM Contractors for their recent construction job on the exterior of our home. They removed the stucco which was failing in parts and applied Hardie Plank siding. They did additional trim work around the windows and garage area as well. They paid careful attention to detail throughout the project and their handiwork was exceptional. They were very reliable and efficient, always showed up to our house as scheduled and completed phases of the job in a timely fashion. Finally, we really appreciated how everyone we dealt with was very responsive to answering our questions and making changes as the project progressed. We have no hesitation recommending KLM Contractors for all your remodeling needs!
Outstanding workmanship; 5-STAR, TOP QUALITY PRODUCTS; EXTREMELY PROFESSIONAL Contractors!We HIGHLY RECOMMEND KLM. The team explained the stucco remediation process in great detail. We were introduced to products that fit our budget and were shown the computer-generated design of our home before the renovation began. The team is extremely professional and cared for our home as if it were their own. The design consultant spent many hours with us to make sure the project went smoothly. We were so impressed by KLM, that we would like to use their expertise to complete another home renovation on our shore home. After 25 years of searching, we finally found the best contractors in the entire region.
We were very impressed with the quality of work and the positive experiences shared by other neighbors in our development. When we finally decided to remove the stucco and replace the entire exterior of our home with Hardie Board, plus a new roof, to ensure future resale, we felt confident hiring KLM Contractors to do the job. Maciej was very informative and professional with the initial presentation of the process and estimate. Luke oversaw the project with skilled teams in each specific area of the renovation, and all were a pleasure to work with. The crews showed up bright and early and stayed until our home was cleaned up and organized each night. Luke let us know if there was going to be a weather issue or delay and would come by to inspect the progress. They always went the extra mile to make sure we were happy. We trusted and appreciated Maciej and Luke's advice with color and finish selections to coordinate with our original stone accents, as we would have chosen differently. They were right and our house looks great! We would highly recommend KLM Contractors! Many thanks from Kevin and Peggy M., Doylestown
KLM is a great company to work with. They make sure the customer needs are at the center of decision making as the project is being planned and executed. I would definitely do business with them in the future and would recommend them highly.
We feel like the KLM owners and team members have become "like family". One could not ask for a nicer and more professional group of people. Maciej, Luke & Chris took great ownership and pride in the project. They provided guidance & solutions when they ran into unexpected issues explaining the options in detail and we never felt like they were piling on additional expense. With the size & scope of the project from planning through completion they managed the process; people & challenges never missing a beat. Very smooth flow. Our project included: whole house removal/repair/residing; all doors replaced; new deck; one deck removal; added window; repaired plenty of damage; chimney repair & repointing & overall painting. We were thrilled at the frequency & level of involvement from all three - Chris; Maciej & Luke.
Professional, clean, with a high attention to detail. Recommended.
Areas Of Satisfaction - They honored their word and finished the job to the very last detail.
Use Comments - We interviewed several contractors about our home improvement project, and we definitely wanted to pick the right one for such a large project. We chose wisely, and we whole-heartedly recommend KLM! Without a doubt, they are professionals! They totally exceeded our expectations-they worked tirelessly on our home, and as a result, we gained an excellent result! KLM was the best contractor for our home improvement project.
KLM Contractors is the kind of home renovation company that you expect to contract with but rarely do. From the first moment of the engagement they help you design your dream modifications, thoroughly quote your job, and then help to meet your budget needs, KLM is outstandingly professional and easy to work with. Once they commit to your job they schedule each phase, they show up when expected and work to completion. All work is top quality, impeccable and makes your house the showcase of your neighborhood. You don't have to chase them, they frequently ask how things are going, their ownership is present at the jobsite daily quickly responding to your needs. There is not another contractor working locally doing large renovations who better stands up to their commitments while minimizing the stress of all the activity going on during the renovation. You may pay more (probably not) but you will get quality work that is backed by their warrantee directly by the ownership. Do not pay less and think you are getting a bargain. These contractors are not all alike. With KLM you get what you pay for and much more!
KLM was outstanding. Every member were courteous and professional. We referred them to our neighbors.First call experience
Areas Of Satisfaction - I was most satisfied with the finished product; it is exactly what we wanted.
KLM contractors were amazing! Each crew that worked on the various stages in the project were so professional and meticulous with their work. We could not be happier with the finished project.My husband and I would highly recommend them.
We were thoroughly satisfied with KLM Contractors and certainly wouldn't hesitate to recommend them.
Areas Of Satisfaction - A delight to work with, Very high quality work, highest integrity people I’ve ever encountered in construction. Also, they made excellent recommendations along the way to optimize the outcomes and appearance when issues or opportunities came up as remodeling progressed.
I can not say enough about the quality and professionalism of the work of KLM. They were extremely easy to work with. All of the crews were meticulous and thorough in doing their part. KLM was very organized and excellent with their follow-through. All requests and questions were met with friendly, helpful, and very positive answers. This has been the best experince I have every had with contractors.
We have worked with many contractors over the years, and have never worked with anyone quite as professional and responsive to our needs.
One of the best contractors we have ever done business with. I would highly recommend them and would gladly have them work on our home again.
We were very happy with KLM. They had workers skilled in all the various types of work we needed on our project. They communicated well, and kept us informed. We will definitely recommend them to anyone looking for an honest and professional contractor.
Areas Of Satisfaction - Amazing quality of workmanship and attention to detail.
Fantastic design and work. However, there remain several issues with the work/materials and they keep saying they’ll resolve them but it’s now been two years and no resolution as well as to total lack of responce to the issues resolutions. They promise the world and deliver no support. Better hope everything stays together.
We used KLM Contactors for our stucco remediation and are very glad we did. We looked at three different companies after realizing that we needed stucco remediation. KLM made the best presentation and we felt most comfortable in choosing them based on our meetings. They then proceeded to do an excellent job, verifying what we felt from the beginning.The house looks great now that they are finished and we have received multiple compliments from neighbors on how good the house looks. KLM’s crews were excellent and really good people to have on our property. And they got on well with our dog who was always outside visiting with them. Their attention to detail was superb and they approached the job as if they were working on their own house, not a stranger’s. The KLM ownership was present frequently and kept an eye on how the job was progressing. The ownership stressed developing a relationship with my wife and me and did so. They were good communicators, both in content and timeliness. If we had a question, and we had many, they answered it thoroughly and quickly. They stressed making us happy and they did.My wife and I would recommend KLM with no hesitation for any house construction work you need done.
Recognized Excellence - 1) Maciej 2) the stucco removal crew. 3) the Two Hispanic gentlemen who worked the final phases, including cleanup. They drank all my beer. Lol
KLM has been fantastic- friendly, hard working and outstanding craftsmanship with attention to detail.
Areas For Improvement - KLM is great and will and have recommended them on numerous occasions. has a lot in their pipeline and therefore sometimes hard to get ahold of with an answer text but otherwise great.
KLM was extremely courteous and professional to work with.
Concern For Needs - KLM spent a lot of time explaining the steps involved in our home exterior project and reviewed all the options we had for repair and upgrades.
We are very pleased with the attention that we received, the quality of work, and the professional attitude of all involved with KLM. We recommend this company highly.
KLM Contractors did a fabulous job on our stucco removal and new Hardie Board siding installation. We were extremely pleased with the quality of their workmanship and attention to detail. They gave us expert guidance which saved us money and did a great job communicating throughout the process. I would highly recommend KLM Contractors.
Areas Of Satisfaction - KLM contractors are very detailed and great craftsmen. Their work is "work of perfection". Their goal is to do a job the right way; they are honest and fair. They will present options and recommend the best way to attack a problem. Their employees work hard, they clean-up, they listen to your concerns and are very thoughtful and respectful. I could see that the guys took pride in their work, values instilled by the owners, and their work showed it. Overall I was very satisfied. Our home looks beautiful! I wouldn't hesitate to call them again.
Recognized Excellence - All the members of KLM’s team that worked on our house were wonderful.
We are very happy with the work done by KLM. The price was fair, the quality was great and the extensive use of renderings and samples really made it a pleasure to work with them.
KLM has kept in touch with me every step of the project. The worksite has been kept exceptionally clean and we are very pleased with the workmanship.
They exceeded expectations
Satisfied beyond words
Outstanding service before, during and after the project. Very courteous, clean, accommodating and understanding. I HIGHLY RECCOMMEND KLM.
Lead Source - Other clients
Areas For Improvement - None
Areas Of Satisfaction - All
Current Referrals - Yes
Recognized Excellence - All employees
Concern For Needs - Maciej was extremely helpful every step of the way.
We are very pleased with their work and their skill. They are very trustworthy.
They do very nice work, and sincerely care about the quality of it...worked very hard.
Respectful - They were trustworthy and very respectful of the property and belongings.
Quality Of Materials - Yes, very satisfied with the products used.
Quality Of Workmanship - It was meticulously done.
Expertise - Yes, there were different guys with expertise in different areas. The owner was the main supervisor who knew exactly which guys were best for each phase of the project.
Sales Knowledge - Yes. The owner was very patient and explained exactly what would give us best end result.
Recognized Excellence - The owner is great, Maciej, but there were several guys working each day who were great workers. I can’t remember or spell all their names.
Areas Of Satisfaction - They were hard working all of the time. They’d start early and work very long days. They even worked on some weekends.
Design - It looked great. All the neighbors were also very impressed.
Additional Comments - I would highly recommend them as contractors because of the quality and pride in their workmanship.
Areas Of Satisfaction - KLM Contractors exceeded my expectations in the craftsmanship. The work was amazing!
A pleasure to work with, highly recommend
Professional & Organized - Everything around the work area was neat
Recognized Excellence - Everyone was exceptional
Areas Of Satisfaction - Workmanship, safety and timeliness.
Areas Of Satisfaction - 1. Maciej has a great sense of design; he helped us plan our renovation, presenting various solutions. 2. All of the men who worked on our house were pleasant, polite and trustworthy. Their workmanship was excellent, and they cleaned up well at the end of each day.3. KLM's prices were reasonable. Our job was fairly involved (stucco removal, all new windows and doors, Hardi-plank siding and stone face installation); we received other higher estimates.
Current Referrals - We will be calling back when we save enough for hardwood installation and bathroom renovations!Mary Pat Smith needs a bathroom renovation.
Recognized Excellence - Everyone was wonderful: Maciej & Chris, Jan and Patrick, Martin and the other guy on siding, the stucco removal guys and stone guys.
Recognized Excellence - Maciej in particular but all employees were great..
Areas Of Satisfaction - Really all areas, KLM met or exceeded my expectations...they were wonderful to work with and I would work with them again...they were extremely fair and flexible. I also believe that all employees, especially Maciej, cared about the project and wanted the job to be done well and to our satisfaction....haven’t seen that with many other contractors.
Design - Designed some elements of project that turned out beautifully.
I would highly recommend KLM Contractors. They are reasonable, reliable and approachable. They communicate well. They do great quality work and I highly recommend them.
Areas Of Satisfaction - I was most satisfied with their communication and quality of work.
Recognized Excellence - Maciej did an excellent job.
Excellent qulity,very fair pricing, no surprises or add on costs. We are very pleased with KLM!
Areas Of Satisfaction - Pricing, quality and design recommenations
Recognized Excellence - Maciej
Areas Of Satisfaction - Project management and relationship with Maceij. He was very easy to work with and accommodated our needs appropriately
Recognized Excellence - Maceij
Removal of the stucco, repair of damaged sheathing, replacement of damaged support and installation of Hardie board was done expertly. The work site was cleaned before leaving every day. The work force crews were professional and courteous. I would recommend KLM for stucco replacement for their excellent work product at a fair price.
Recognized Excellence - Maciej for managing the projectHis father Krzysztof for his excellent finishing work and problem solvingReiner as a jack-of-all-trades
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KLM Contractors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys