Communication - Communication with the foreman once the job started was excellent, but we could have been updated more regularly while waiting for the job to start.
Recognized Excellence - Jeff was thorough and professional in the quote process. Ty was exceptional in managing the project through to completion .
Areas For Improvement - Communication - once the deposit was given we were not updated on a regular basis to identify the start date. Realizing the weather and other projects make it hard to give an exact date, more frequent check ins would have been appreciated.
Areas Of Satisfaction - Materials, craftsmanship and crew were excellent. Always professional! We were really impressed with how clean they left the workarea when they left. Stored some materials in our basement and left it cleaner than they found it :)
Additional Comments - Very happy with our choice to go with JanCon and would recommend to others.
We are extremely happy with them. Their quality is extremely good and their customer service is excellent. They have good customer service and are very easy to work with.
They did a good job.
It was a nice, smooth, easy process.
I was very pleased that they came and did the work that they had estimated. It looks really nice and was well worth the money.
It was a good experience. No complaints.
I liked it. Most of that was weather related because they did it over the winter.
This was our second project with them, and we enjoyed both times. They're professional and on time. They do a good job!
Excellent work. Professional and punctual workman that deal well with the customer. I had these gentleman replace the roof on my home and like their craftsmanship and professional demeanor so much I had them replace the roof on my mother's home.
On time, on budget, and very professional.
Jancon provided the highest level of quality on all phases of our new construction project from start to finish. My wife and I were very pleased with all members of Jancon staff. We would highly recommend to anyone looking to get home improvements done to their home.
The roof on our porch was leaking as it had not been properly sealed and aligned with the siding of the house. Jancon Exteriors easily corrected the issue and the roof no longer leaks! We were on a very tight timeline and they were able to do the work very quickly for us.
We were very satisfied with the work performed and the team was very easy to work with.
Was most helpful in making suggestions for build-out of entryway and deck.
Excellent experience and quality of work.
We had an A+ experience with Jancon from the very beginning of the project to the very end. They showed up on the day we agreed upon, they left the outside of our home clean of debris at the end of each day, they finished the project on time, and the siding they installed three years ago still looks brand new. I've seen Jancon's signs in front of other houses in my area, and those houses look as great as mine does. I also should mention that our plow driver hit our house plowing our driveway last winter and damaged some of the siding and trim work. Jancon came back and repaired the damage and did such a great job that it is impossible to see where the damage was. I would not hesitate to recommend Jancon. They are great.
Very friendly. Great employees. Very meet. Good price.
The project took longer than expected, due to weather and unreliable help. Several issues had to be addressed during the project and they were corrected promptly. I was not happy that the vapor barrier was supposed to be taped at all seams and it was thrown up in pieces all helter skelter and stapled. I was charged for wood that I wanted replaced and I know that it was not done. I blame the work crew, not the owner and he took care of every complaint that I brought to him. The things I complained about above couldn't be fixed without doing the whole job over. The crew was supposed to clean up at the end and we found tons of nails all around the house. They make a lot of promises before the contract is signed but you had to be vigilant in making them honor those promises. It is an expensive project that takes years to pay for and should not be a struggle for the home owner. No one has time for that. Give the customer what they pay for, period.
Attentive to detail and they show up when they say they will–and all done on time, on budget. I wish all contractors were this good!
Left the work site cleaner than they found it. Great job and always on time. Great overall on several projects including roofing and siding.
I needed a new roof on my 1975 raised ranch. I knew some of what was necessary for a proper roofing (ventilation, ice shield, flashing, etc.). I needed the roof as well as some trim work, and nobody knew what was behind the gutters. Junco was the third estimate, but the only one that proposed everything that I wanted without me asking. They were also the most expensive, however the completeness of their proposal was impressive, so I chose them. Work began close to the start date (we had some weather prior to our start date). I was introduced to the crew and the head roofer. They were all very professional - since they were installing ventilation baffles for the soffit vents they needed to come into the house and work in the attic—everything went as planned and they cleaned up all of the residual debris. The repair work they performed on some of my trim was excellent and they even put stain on the new wood (plastic). Cleanup was complete and once the dumpster left I found one of the nails used to connect my old gutters in the yard, but absolutely nothing else. None of the old tar paper that was stripped off the roof even, and certainly no shingle pieces. There was some fascia that needed to be replace and that too was done and stained prior to the new gutter installation. Finally, the crew took the time to explain the details about something new for me—the rubber roof that was installed on top of the sunroom. They were very careful to explain how much more of a hazard it was to walk on as opposed to the rolled asphalt roofing that was previously present. I was impressed that they wanted to make certain that I understood—I had never asked. One item that was unclear to me was the number of soffit vents and baffles. Some of my quotes included a continuous soffit vent, this one did not, rather every other rafter was vented. I had previously asked about this and was told every rafter would have a vent and baffle, but apparently not. I have not done the measurements and I'm no engineer, but I do have confidence that there should be no negative pressure in the attic that would draw interior air out. I have already recommended Jancon to an associate.
Fixed missing and damaged shingles on roof. Great job!
I have no problem with them. Nothing I like in particular. I'd give them an A.
I'm very satisfied. They were very easy to work with. Their workers were very pleasant. They did a good job cleaning up, and the quality of the work was great. I'd give them an A+.
I would recommend them. They were thorough. They did a good job. They cleaned up after each day's work. They were within the timeframe and within the budget they quoted me on, so no surprises. They just did siding. I had no complaints with their expertise, their customer service, or their quality of work. No complaints.
I had it done a couple of years ago. I liked everything. The outcome was good. I'm satisfied with the work. Everything was good. They were clean. They cleaned up every day after they were done. Stuff like that was good. There were no complaints in the service, and I would highly recommend them.
All of it was positive. I can't pick out one thing that I liked because they did everything. I would give them an A+ rating. I have no complaints.
They're just open and honest and clear and give a complete proposal. I'd give them an A.
That was like over a year ago. It wasn't too bad. Nothing special I don’t think. They did their job. They're good. I would say a B+. They ended up fixing it finally, but it took a while.
They were great. They were very efficient and worked quickly, and they were very friendly. They just did trim work. It's been a long time. It's been 4 or 5 years. I had no complaints with them and I would highly recommend them—highly recommend.
It was definitely positive. They were professional. Everybody knew what they were doing. They did quality work. I'd give them an A.
They were great. They did what they said they would and it was quality work. They actually just put on exterior shutters for us. I'd give them an A.
I did have a good experience with them. I thought they were very responsive. I'd give them an A.
They did a good job. They were clean, fast, efficient. They wrote a nice handwritten thank-you note from the office after the job. They were very good. I would use them again. There were no complaints in the service and I would highly recommend them.
They were fabulous. I couldn’t say anything bad about them. They're efficient. They were fast. They did the job. I've recommended them to the other families because of how good they were. I had no complaints in the service at all. Not at all.
I had a totally positive experience with them. About everything stood out. Jeff was honest. He was very helpful in producing ideas as to what we should do. His people were always on time every day. Very courteous. They were super—every one of them. I had no issues with any of the help and anytime something was going on, Jeff was always there. He just called me back immediately. I've had some prior bad experiences with contractors and I was wary because I didn't really know him; he was recommended by someone that I had met, and when he showed up I explained to him my past situations and he said, ‘Well, that won't happen with me,’ and it didn't. It was a very positive experience. My wife and I were absolutely thrilled by the work that they did. They did the whole interior of the house. We had water damage from the storm of 215 and we didn't get around to getting it solidified with the insurance company until 216, and Jeff was instrumental in getting the company out to reach an agreement on what they would allow. We had water damage throughout the house and he basically remodeled the whole downstairs. We took skylights out, which I guess would qualify as roofing. We took popcorn ceilings out, which was a real mess, but something that they handled really well. He did outside siding and painting. No complaints whatsoever. The quality of the work was exceptional. The pricing was exceptional. There was a never issue. Never a disagreement on anything. They just came in and we talked and anything that we questioned was always taken care of immediately. I would recommend them. I already have recommended them. I've recommended them to two other people. I would recommend Jeff to the highest extent. They're a good outfit. They're good guys.
They did a very complete job from beginning to end. They did a new roof. I'll give them an A.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jancon Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys