I am so happy with our home. After listening to other people complain about their builders, I am positive Jackson Built was the builder God found for us!
We found Richard Jackson and his staff very helpful and professional. The overall construction quality was superb; we have been very impressed with the attention to details and the ease of working with the JacksonBuilt people. This is the third house we have built, and by far the most pleasant experience in what is typically a stressful time.
We chose JacksonBuilt to build our home in Charleston while living in Maryland. The communication from the team and regular picture updates, made the process smooth and the home of our dreams a reality. Prior to putting in an offer on our lot, Richard met with us and discussed the large oak trees on the property and how they wouldn't be a hindrance and instead would highlight the finished product. Allison made the selection process really easy, she provided us with options we never would have picked on our own, stayed in budget and in the end created a truly beautiful home. It was obvious throughout the build that JacksonBuilt's priorities are exceptional quality workmanship and complete customer satisfaction. We love our home and would highly recommend JacksonBuilt to anyone considering a custom built home.
From start to finish, the process was smooth, exciting and more fun than we could have hoped. Richard's professionalism and attention to detail are unmatched. He is easy to communicate with, valued our time and, more importantly, he cared about the quality of our house as much as we did. Kimberly has a keen eye for design and was a pleasure to work with as well. She assisted us with interior selections every step of the way, from tile to paint colors to fabrics and furniture. We could not have asked for a better team to make our dream home a reality. We now truly have life long friends!
Our home building experience with JacksonBuilt was a pleasure from start to finish. We love our home and loved working with the JacksonBuilt team.
Our experience with JacksonBuilt was exceptional. We thought that managing a home construction project from a distance would be a challenge. However, it proved to be a seamless experience working with Richard and his professional and engaging team. First, the flow of communication was constant and informative. Second, if there were issues during the building process, Richard offered recommendations to address them that improved the final product. Third, it was a pleasure working with Allison who is a wonderful resource and has a keen design sense. Finally, Deniz and Eleanor effectively managed the day to day operations of the project so that it was completed on time and on budget. Each time we walk into our home, we marvel at how comfortable it makes us feel. Thank you JacksonBuilt.
With Richard and his team there was a sense that this was a company we would feel comfortable having an ongoing dialogue with - who would be accepting of our ideas and also tell us if those ideas wouldn't be in the best interest of the final design and why. The fact that we would be building from a distance was also a consideration when it came to communications. Our experience could not have been better. Richard had many ideas during the design process that were implemented, and Alison made the selection process (something that early on seemed intimidating) enjoyable, and has a great sense of scale, context, color and client's style preferences and budget. Eleanor was always prompt at returning calls and setting up various services and meetings. In the end, our house is everything we hoped. JacksonBuilt's attention to detail throughout the process, from start to finish was exceptional, and evident in the end product. Probably the highest praise is that if we were to build another house, we would hire Richard and his team all over again.
I am very pleased with JacksonBuilt Custom's quality and professionalism.
Areas Of Satisfaction - They immediately responded to any questions or concerns that we had and provided excellent communication throughout the entire building process. They also paid very close attention to every detail of our project.
Additional Comments - One of the best things we can say about our experience with JacksonBuilt Homes is that they truly cared about our project. Richard was fully engaged and helpful during the architectural design phase of our home and was able to execute our vision. Allison was invaluable helping with the interior design and selections. She is extremely talented, very patient and did her best to keep me on budget. The entire staff is very professional and helpful. We absolutely love our new home and couldn't be more pleased with the final product. Not only would we recommend JacksonBuilt to anyone, but we would also hire them again if we ever built another home.
Areas Of Satisfaction - They simply do NOT mass produce homes. Richard Jackson (owner) is intimately involved with every aspect of the project. All of the decisions, changes and updates are made quickly and precisely. There is no hearsay...Our biggest surprise and what completely exceeded our expectations was the Jackson team of people that worked with us. They are incredible at what they do in their respective responsibilities and simplify the entire process for you. When we started our project, we finally decided to go with JacksonBuilt Homes to work our new home in DI and now that the project is over, we consider them our friends!
JacksonBuilt Custom Homes built our home with high quality workmanship while still keeping us on budget. Working each week with Allison to choose our finishings made all the difference in the end product. We love our new home!
Areas Of Satisfaction - Excellent customer service. Easy to work with. Having a designer on staff was amazing.
Lead Source - A friend
Areas For Improvement - They did a great job on 2 separate projects we used them for!
Areas Of Satisfaction - Organized and timely
Areas Of Satisfaction - We felt they provided a beautiful quality home for a reasonable price. Their interior design person was fabulous to work with!
Lead Source - From a friend who used them to build her house. We saw it and fell in love with it.
Jackson Built Custom Homes delivers as promise, they pay attention to detail, they are helpful and supportive in selection while ensuring that the home is everything you want it to be and I would absolutely recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with Jackson Built Custom Homes because they pay attention to detail and they make you feel like you are their only project. Jackson Built Custom Homes treats their customers with the utmost professionalism and care and they build your home as if they were building it for themselves.
I enjoyed my experience with JacksonBuilt. We were not disappointed with them in the slightest! The company works together well, and they are great at staying in contact with their clients. I would recommend them to anyone.
Areas Of Satisfaction - Overall great quality and great workmanship. I have recommended them to friends who are using them.
Areas Of Satisfaction - I was most satisfied with Kimberly, Richard, and Brandon. They are very good people.
Lead Source - We heard about JacksonBuilt Custom Homes from our real estate agent.
Richard and his Jacksonbuilt Team are a quality craftsmen builder that will guide you through your home building experience from the architect /planning, permit stages through to when the last window pane is polished right before you move in. They are very professional and attentive but also very comfortable to work with. This comfort opens up a lot of room for dialogue about anything you might want to do in your home and they have the experience to make any of your dreams come true. This professionalism reflected again when we came in right on budget and right on time. What more could anyone ask for in a builder! We would highly recommend Jacksonbuilt Custom Homes!
Areas For Improvement - None- everyone associated with this organization is helpful and go completely out of there way to make the customer know they are being taken care of.
Areas Of Satisfaction - We had multiple special area projects we wanted in our home. Jacksonbuilt knew how to make these happen and their expertise and guidance were excellent!
We were living in New Jersey and wanted to move to Daniel Island. While looking for land we met Richard Jackson of JacksonBuilt Custom Homes. He showed us a home he had completed on Daniel Island, and several others in various stages of construction. We were impressed with the detail and quality. His crown moldings, window, door and baseboard trims were very much the style of home we wanted to build. Our only concern was that we were living 800 miles away in New Jersey and would not be able to oversee the construction. He assured us he would keep us "In the loop" during all phases of construction. After choosing the homesite and selecting JacksonBuilt, we provided a long list of "must haves" for our new home. Shortly thereafter, his architect provided preliminary plans which were close to what we wanted. We made several alterations, but all during the process we were able to make changes, even to the point of removing part of the second story and adding three feet to the end of the house. All during the construction process he was easy to work with and attentive to our requests and questions. We made a trip to Daniel Island about every other month to review the construction and select all the many details necessary to make the house "our home". His design coordinator, Allison Casper, was a delight to work with, had many helpful suggestions, and always followed through on execution. This was the fourth home we had built and it went the smoothest, although we were the furthest away! We would highly recommend JacksonBuilt Homes to anyone who wants a well constructed home built by a detail oriented and responsive team. It was a pleasure to work with them.
Areas For Improvement - They did not. We were skeptical about having a home built in South Carolina while living in New Jersey. The process went smoother than expected, and we are very pleased with the results.
Areas Of Satisfaction - His willingness to make changes throughout the entire building process. For example, we didn't firm up the design of the fireplace and surround until after the sheet rock was installed. They were also attentive to any blemishes or errors made by their subcontractors, and readily had them corrected.
Areas For Improvement - They didn't.
Areas Of Satisfaction - Quality of home we were able to build for the cost we paid. It is a great value and execution was timely and consistent.
Areas For Improvement - none. They were excellent
Areas For Improvement - Really nothing of significance. This was our 27th house to build so we understand construction very well. They are a very high quality builder.
Areas Of Satisfaction - Quality of the interior was above our expectations. Speed of construction was shorter than expected. The house is very energy efficient even with the large quantity of windows to maximize our view of the water. The house came in well under budget.
Jackson Built Custom Homes has a great reputation within the Daniel Island community, and they did not disappoint with the recent addition to our home. They were spot on with their completion date, and they were also within 5% of the originally proposed budget, which in the construction world is pretty darn good. I would highly recommend Jackson Built Custom Homes to anyone looking for a high quality local builder who provides great customer service, and a great all-around building experience.Casey Kellermann - Daniel Island resident
Areas Of Satisfaction - They were within 1 week of their originally estimated timeline for completion, and they were also within 5% of the originally proposed budget, which in the construction world is pretty good.
Lead Source - I know of them from the community (Daniel Island) that I personally live and work in
Areas Of Satisfaction - Very professional. Very budget conscious even making suggestions which would save me money. Beautiful job
Lead Source - Friend
JacksonBuilt built a fabulous home for me. The house was built on time and on budget, with a huge focus on quality and craftsmanship. I have had minimal issues arise since the home was built 3 1/2 years ago. I would absolutely make the same decision again.
Budget - They were very focused on staying on budget and making sure I got the best value for my money. They made many recommendations on where I could potentially cut to allow for other upgrades and still stay on budget. Awesome!!!
Problem Resolution - JacksonBuilt far exceeded expectations on problem resolution. There were very few problems to begin with, but all were addressed with a sense of urgency and in a very effective manner.
Areas Of Satisfaction - JacksonBuilt has a very strong focus on customer satisfaction. As a custom builder, they make each customer's experience unique. It can be a very stressful experience to build a house but they made it enjoyable and minimized the stress by their professionalism and proactive approach.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JacksonBuilt Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys