JC Jackson Homes team was professional in all stages of home build. From design to closing they set out to deliver quality and satisfaction. They succeeded.
Additional Comments - This has been one of the hardest decisions for us to make. I will say that this company is one of the best companies I have ever dealt with. From the office staff to the the custom home rep They have made the transition very easy for us. They have answered every question no matter what time of the day. They have a web site that you can watch your home being built on a weekly bases. I can't say enough great things about this company. There warranties on the home before and after its been built, is just remarkable. This is a fantastic company They really went the extra mile to make sure we got hour new home.
Living almost 5 hours away from my construction site could have been a nightmare but I was pleasantly surprised! This company has worked hard to communicate with its customers and keep them up to date. I received pictures every week along with narrative about what was happening and why. These people were awesome to work with!
Construction Quality - Pains are taken to build a home that you will be proud if. Homes are started/finished by same crew. Every time I visited the job site things were organized and in a neat fashion
Problem Resolution - There were a couple of issues as you can expect with any build but they were handled within 2 or 3 days
Value - Even though there was a price increase because of conditions during the pandemic it couldn't be helped and I am very happy with my home
I was pleased with the construction and working with the patient men, dealing with this old woman. It seemed like it took forever to get started, but when they did, everything went as planned.
JC Jackson Homes was great at communicating throughout each step of the home building process.
If I had to build again, I'd go to them in a heartbeat. I would definitely recommend them to a friend or someone I'm standing next to in a grocery store.
Expertise - There was not a moment's doubt in their expertise. Their staff specialized in all home construction and land development areas. I had complete confidence in them.
Professional & Organized - I never had a company that communicated like they did. Their communication was stellar, and we always looked forward to the Thursday communication from the project manager.
Construction Quality - They made sure that I'm satisfied, with walk-throughs, communication and warranty. Their presence says that what we do matters.
Communication - Their app is stellar and communications met my expectations and beyond. They were available, picking up immediately or returning calls.
Clean & Safe - That one issue tells me a lot about a company. I could always count on the worksite being clean and safe. I was very pleased.
Value - I was quite pleased with the value I received for my money. Coming from a large city in NC I was quite pleased that there no supply issues and that the value was there.
Onsite Builder - Responsiveness - He was very helpful in making helpful suggestions, to make sure we would be pleased with their work and our living there.
Impressive build, timely and professional! Anyone looking for a home should seek a JC Jackson build.
Areas Of Satisfaction - Jeanie’s professional manner was always so great and made us feel like she was going to get anything that needed handling done.
Additional Comments - Overall a great experience that we would do again if we needed to, but feel that this home is such quality that we have out forever home.
Areas Of Satisfaction - The workmanship, communication and schedule JC Jackson had was impeccable. It ran like a fine tuned machine. We knew who was coming out, when they were coming and saw the progress on a weekly basis. I would highly recommend JC Jackson in the future and have sent at least 3 people your way.
Onsite Builder - Responsiveness - Kevin was an awesome on-site builder. If I had a question, he was very prompt with responding. Most of the time, he got my question answered within a few hours.
Onsite Builder - Expertise - It was clear that Kevin has a very comprehensive knowledge base as it relates to the construction of the home. He was finding items that we couldn’t see and had them fixed before we knew there was an issue.
Areas Of Satisfaction - IT'S A PLEASURE WORKING WITH THE WHOLE TEAM
Areas Of Satisfaction - ISSUES ARE ADDRESSED WITHOUT QUESTION, EVEN THE SMALLEST CONCERNS ARE HANDLED PROMPTLY.
Additional Comments - A JOB WELL DONE! WORKING WITH THE JCJ TEAMS IS A PLEASURE.
JCJackson is a very well organized unit . In construction there always can be a few hiccups but they communicate well . The few people I did deal with were very friendly and knowledgeable . The closing process was simple . The best was the warranty person . Andy is such an asset to the company .
Onsite Builder - Communication - Loved the web site used
Warranty Specialist - Process - Andy was the best ! He is very friendly knowledgeable and explains things very well . As a female I try to understand how and the way things should work and he was great at explaining and educating me
Very good experience with the Robbie and Andy on the construction side and with Jeannie on the sales side. Timely response on all questions. For me the one item that stood out was a CLEAN job site and Clean home while under construction. You just do not realize how important this is until you work on site as the community sales agent. Keep up the good work.
Areas Of Satisfaction - Very good communication with Robbie and Andy, timely and accurate.
Lead Source - JC Jackson built my neighbor's home in Beaufort, the Beaufort Club
Additional Comments - I have been in new home sales since 1998 with regional builders and a national builder so I have seen the good, bad, and ugly. This was a very good experience all around.
They have the best everything overall, they're customer service was amazing and everything was overall great.
Areas For Improvement - JC Jackson Homes did not fall short of my expectations at all.
Areas Of Satisfaction - Their team line up is helpful, Robbie is super thorough and very patient, their customer service is also great. The quality they have upgraded the house in a major way and had amazing options.
Additional Comments - Excellent to work with and they were true to their timeline and commitments. They were outstanding in general and I'm super impressed with them.
We had an all around great experience during the entire process while building a new home with JC Jackson Homes. We previously built with JC Jackson 10 years ago and we were very impressed with their improvement in communication, upgrades and design choices that were offered, and the finished product of our brand new home. The professional interaction we had with every person from the initial inquiry about building to the design meeting to the communication with our own personal builder was amazing. JC Jackson made this an easy and enjoyable process. Thank you JC Jackson Homes and your entire team!
Expertise - From the staff in the office to Ryan, everyone was very knowledgeable and were able to answer all our questions.
Professional & Organized - Everyone was extremely professional and courteous. The new app was a great tool.
Budget - Although material costs increased, our price and budget remained the same.
Construction Quality - This house is great and of the highest quality.
Warranty Specialist - Responsiveness - Andy is awesome and exceeded my expectations.
I would strongly recommend JC Jackson Homes. We were pleased with their process and the choices that we were able to make to build our forever home. Their staff is very personable and more than available to walk through the experience of building a new home.
Problem Resolution - Excellent . We had some issues but Kevin our site guy would pick up the phone and answer any question with direct responses from subcontractors . This was big for us.
Employees & Subcontractors - All subcontractors were receptive and cordial. Can't say enough about Kevin and the job he did. He never made excuses , always listened , and when things weren't on schedule he was honest about what was going on. His insight and foresight on things to think about when it came to the next phase or any changes was more than valuable
Trust - I agree no problems there .
Jc jackson and builder were responsive to our requests for modifications to the original plan.
Our daughter hopes to build here soon.
Yes!! I am singing your company praises all the time, wherever I go!!!
They worked with us in a financially hard time.
JC Jackson was wonderful! Our home is beautiful and the staff has been great even after moving in they have been there to help!! Thank you JC Jackson!
JC Jackson was wonderful to work with. Building a home is a very stressful process but Kevin made it a lot easier. He kept us informed, is friendly and truly cares about building you a nice home. I highly recommend them!
The JC Jackson team is awesome to work with. They are patient and will answer all questions that you may have. They also walk you through every step and make the building process easy and stress free!
They did an outstanding job and they were easily to work with.
I have recommended your company to others
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JC Jackson Homes, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys