We are happy with how things went and the quality.
I would Recommend to a friend. I would just advise them to be upfront with their expectations throughout the build and not settle for "This is how it is"
In general we had a great experience. There were a few things that needed to be corrected. Overall, yes, would recommend.
I got a good quality home that was completed ahead of schedule.
We bought from overseas and JC Jackson made it extremely worry free and easy.
From the time we started with buying the lot, Jeannie was absolutely fabulous!
I would recommend them with the caveat to make sure things are satisfactory and complete before you take possession. The staff is harder to get ahold of after the sale is complete.
I would engage the company to build another home for me and I have shared my experience with others. As with any home build, issues come up, but our experience has been very good with the Company. Most notably Andy Provost, Wise Choice Electric, and Jennifer Davis.
Additional Comments - The experience with JC Jackson has been amazing so far. We tried speaking with other custom builders and were left with more questions than answers. It was completely opposite with JC Jackson. Every piece of information has been open and transparent. Erick has also been very punctual with every step and deadline. We are excited to see the final product!
The people from J.C. Jackson not only have the charm, integrity and honesty of people who grew up in a small town, but produce a high quality workmanship of world class builders and product.
I would use them again and again!
Additional Comments - I am from Bermuda and I had heard a lot about Jackson Homes and I knew I wanted them to build my house. I waited for about a year and a half and they kept an ongoing file. They were always patient, courteous and respectful. I had no family or children and they took me under their wing and made me part of their family here I am especially impressed with the details they take into consideration and always very respectful and patient I would highly recommend J.C. Jackson as a builder because they and their staff have the highest integrity and their quality is of a world class standard
Kevin Hill was our onsite building manager and to say he was outstanding is an understatement. Every part of the entire construction process was superb. Every inspection by the county passed and the craftsmanship was praised during each inspection. This house couldn't be built any better!! We love it. Every item is perfect. Couldn't be happier with it.
We have a friend buying the lot next to ours and we have no hesitation in recommending she reach out to JC Jackson.
This home was 80% completed when I saw it; so many of these questions I can’t answer. I would recommend JC Jackson Homes to someone who would ask.
JC Jackson Homes team was professional in all stages of home build. From design to closing they set out to deliver quality and satisfaction. They succeeded.
Additional Comments - This has been one of the hardest decisions for us to make. I will say that this company is one of the best companies I have ever dealt with. From the office staff to the the custom home rep They have made the transition very easy for us. They have answered every question no matter what time of the day. They have a web site that you can watch your home being built on a weekly bases. I can't say enough great things about this company. There warranties on the home before and after its been built, is just remarkable. This is a fantastic company They really went the extra mile to make sure we got hour new home.
Living almost 5 hours away from my construction site could have been a nightmare but I was pleasantly surprised! This company has worked hard to communicate with its customers and keep them up to date. I received pictures every week along with narrative about what was happening and why. These people were awesome to work with!
Construction Quality - Pains are taken to build a home that you will be proud if. Homes are started/finished by same crew. Every time I visited the job site things were organized and in a neat fashion
Problem Resolution - There were a couple of issues as you can expect with any build but they were handled within 2 or 3 days
Value - Even though there was a price increase because of conditions during the pandemic it couldn't be helped and I am very happy with my home
I was pleased with the construction and working with the patient men, dealing with this old woman. It seemed like it took forever to get started, but when they did, everything went as planned.
JC Jackson Homes was great at communicating throughout each step of the home building process.
If I had to build again, I'd go to them in a heartbeat. I would definitely recommend them to a friend or someone I'm standing next to in a grocery store.
Expertise - There was not a moment's doubt in their expertise. Their staff specialized in all home construction and land development areas. I had complete confidence in them.
Professional & Organized - I never had a company that communicated like they did. Their communication was stellar, and we always looked forward to the Thursday communication from the project manager.
Construction Quality - They made sure that I'm satisfied, with walk-throughs, communication and warranty. Their presence says that what we do matters.
Communication - Their app is stellar and communications met my expectations and beyond. They were available, picking up immediately or returning calls.
Clean & Safe - That one issue tells me a lot about a company. I could always count on the worksite being clean and safe. I was very pleased.
Value - I was quite pleased with the value I received for my money. Coming from a large city in NC I was quite pleased that there no supply issues and that the value was there.
Onsite Builder - Responsiveness - He was very helpful in making helpful suggestions, to make sure we would be pleased with their work and our living there.
Impressive build, timely and professional! Anyone looking for a home should seek a JC Jackson build.
Areas Of Satisfaction - Jeanie’s professional manner was always so great and made us feel like she was going to get anything that needed handling done.
Additional Comments - Overall a great experience that we would do again if we needed to, but feel that this home is such quality that we have out forever home.
Areas Of Satisfaction - The workmanship, communication and schedule JC Jackson had was impeccable. It ran like a fine tuned machine. We knew who was coming out, when they were coming and saw the progress on a weekly basis. I would highly recommend JC Jackson in the future and have sent at least 3 people your way.
Onsite Builder - Responsiveness - Kevin was an awesome on-site builder. If I had a question, he was very prompt with responding. Most of the time, he got my question answered within a few hours.
Onsite Builder - Expertise - It was clear that Kevin has a very comprehensive knowledge base as it relates to the construction of the home. He was finding items that we couldn’t see and had them fixed before we knew there was an issue.
Areas Of Satisfaction - IT'S A PLEASURE WORKING WITH THE WHOLE TEAM
Areas Of Satisfaction - ISSUES ARE ADDRESSED WITHOUT QUESTION, EVEN THE SMALLEST CONCERNS ARE HANDLED PROMPTLY.
Additional Comments - A JOB WELL DONE! WORKING WITH THE JCJ TEAMS IS A PLEASURE.
JCJackson is a very well organized unit . In construction there always can be a few hiccups but they communicate well . The few people I did deal with were very friendly and knowledgeable . The closing process was simple . The best was the warranty person . Andy is such an asset to the company .
Onsite Builder - Communication - Loved the web site used
Warranty Specialist - Process - Andy was the best ! He is very friendly knowledgeable and explains things very well . As a female I try to understand how and the way things should work and he was great at explaining and educating me
Very good experience with the Robbie and Andy on the construction side and with Jeannie on the sales side. Timely response on all questions. For me the one item that stood out was a CLEAN job site and Clean home while under construction. You just do not realize how important this is until you work on site as the community sales agent. Keep up the good work.
Areas Of Satisfaction - Very good communication with Robbie and Andy, timely and accurate.
Lead Source - JC Jackson built my neighbor's home in Beaufort, the Beaufort Club
Additional Comments - I have been in new home sales since 1998 with regional builders and a national builder so I have seen the good, bad, and ugly. This was a very good experience all around.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JC Jackson Homes, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys