I would recommend because compared to another company they had better quality.
Considering the company’s inability to communicate with us during this process while leaving us with walls torn apart to the wall studs makes us hesitant to recommend them to friends because it’s caused us a considerable amount of frustration. Simply being able to hear a timeline and progress report would go a long way towards letting us know we haven’t simply been forgotten. The fact that you require full payment up front is also an uncomfortable feeling especially now seeing how we can’t reach anyone to get any information about the status of our project. Tim did let us pay in stages so we still owe 25% of the bill and I’m sure if we left it unpaid after the project finishes and ignore your calls and emails to us asking for payment you’d be quite upset too.
The manager promised a $50 gift card to my wife for work that she did and it was never received
because of the issues I had, I would forwarn people to make sure they watch the installation. But outside of that, we are happy with it.
They were professional and a pleasure to work with.
We did have a few setbacks where I was concerned with the job. However, Melody took proper action and fulfilled our job with quality.
It turned out fine in the end, but there were a little bit of communication issues. The materials used were very good. We stayed within the budget. I am satisfied with how it turned out.
Our two quartz counter tops were installed this week and make our bathroom look great! Tim Townsend and the team did a great job. Thanks!
Jay Maddox is a straight up liar. Making it worse, his boss thinks he's the best thing since sliced bread. The only thing that says to me is that his boss is a slime ball as well. These guys make car salesmen and lawyers look good. They will tell you anything to make you sign their contract including telling you you can change your mind and get your money back at ANY point if you're not satisfied, contrary to the contract. They are hyper expensive compared to ANYONE else out there and have no better service or installation. If you need granite, see Jose at Classic stone gallery. He does business the right way, without unnecessary fluff.
One side of of the major counter top fell short 1/2 inch. I will now have to modify the point where wall is exposed.
I HIGHLY recommend IGS. It was a stress-free experience. Everyone was very helpful. And Trent that did the layout of our Quartz did an amazing job. Start to finish the best experience we've had since this renovation started.
There is nothing that I can say other then Anthony is awesome to work with and he knows his business to a tee. If I was to do more in my house I would differently have International Granite & Stone do the job.
Great people with Great product!I would strongly recommend!
IGS was horrible during install. Workers showed up around 1 hour late. Tools were not charged, so further delay. Instead of project taking one day, took 3 days. They kept bringing out the wrong sink.Dropped a section of granite on wooden stairs. When they were repaired, took numerous text's and phone calls to get invoice paid. When we sat down with frabicator and went over pictures of layout, one section showed a much lighter color. When questioned, we were told it was the way the photo was taken. On install, it turned out it was actually quite noticeably lighter. It was on the backsplash and very evident. When brought up IGS would not take any resonsilbilty for it. We had bought Quartzite, very expensive. They said to replace, we would have to buy another slab.Very unhappy with IGS, would not recommend. Other neighbors who used them had issues also, but on a smaller scale.
We love our new countertops! Installation was excellent and small touches made finished product better than we had hoped.
They did a great job. I had no problems with them at all. They were very easy to communicate with, and had a great price.
I think that Rachel, Lisa, Pedro, and the boys that installed were all excellent. They did what they said and said what they were going to do. Everything went very smoothly. I couldn't have asked for a smoother project.
My salesperson Tim Townsend was very knowledgeable and helpful regarding my project. He looked at my cabinets and brought samples that complimented the wood instead of bringing all of their samples, which helped me to not feel overwhelmed by the selection process. I was very impressed with his knowledge of their product.
Great product, quality of work, salesmanship and overall service and communication. Would recommend this company anytime.
I loved the fact that this company was one-stop shopping for my kitchen project! They did my granite counter tops, my tile back splash, new sink and hardware, and electrical. I was a bit taken back when they asked for total payment up front. However, I am thrilled to say that they delivered, even resolving a minor problem after the initial install. They are a team of professionals and I would not hesitate to use them again or recommend them to others.
From start to finish, this was a great experience. They communicated each step clearly and provided some advice when asked. All of the workers showed up when expected, were polite and kept the job site clean. And our countertop is exactly what we wanted.
International Granite & Stone LLC was professional and did a great job, I am happy with what they did.
I found International Granite and Stone to be very professional respectful and to have a high quality of work.
I like the company. The guy who did the work needed to communicate better so that I would have understood his reasons for doing things the way that he did. My brother had to explain the reason for the way the work was done.
I'm happy with the quartz choice and how the ultimate project turned out--but the customer service wasn't good.