We are so happy with our master bath renovation. From the initial design, to troubleshooting when we found the need for repairs under the floor, the Hopedale team kept us fully informed, provided solutions and advice, and was able to meet both our budget and our desires for design and features. Loved working with all of the team and their subcontractors, and would highly recommend them!
Schedule - Brett and his team did their best to react to the realities of renovating a home built in 1928, including a crumbling foundation, wavy floors and uneven walls. More important, Brett was very good a communicating what was happening each week and what delays to expect.
Areas Of Satisfaction - Quality, quality, quality. In my experience, you get what you pay for. Brett told us how much things would cost and stuck with that price. It was a really good experience.
Areas For Improvement - Renovating is tough and unexpected things come up. No delays we experienced in the project were due to anything Hopedale could have anticipated or prevented.
Areas Of Satisfaction - I was most satisfied with them doing exactly what we envisioned.
Areas Of Satisfaction - Very easy to work with. Even talked me out of more expensive ideas and presented options to keep me within budget
Areas For Improvement - They didn't. They pretty much exceeded my expectations in every area!
Areas Of Satisfaction - I am very satisfied with the quality of workmanship.
Anything You'd Do Differently - There were probably some things that we would have changed but they didn't have anything to do with what Hopedale Builders presented to us.
Communication - This is the single most important factor in a successful building project. Hopedale's staff is extraordinary in this regard.
Areas Of Satisfaction - From beginning to end - a realistic estimate, expert advice, considerate scheduling (we lived AND worked in the home during the project) excellent craftsmanship, quality materials, pleasant and competent tradespeople, attention to detail, seeing each aspect through to satisfactory completion, great communication
Additional Comments - We are in love with our new kitchen and the people who made it happen for us.
Areas Of Satisfaction - Timeliness, quality, expertise enabling us to rely less on architect
Additional Comments - We continue to recommend Hopedale Builders based on our positive experience.
Areas Of Satisfaction - Brett was on site often, stayed on his guys to not smoke on the site, respectful of our home and family, worked with us well on issues, is honest and has integrity which is rare in this industry.
Areas Of Satisfaction - On time with our project and on budget! The craftsmanship of work is beautiful of our addition of the second floor.
Additional Comments - Brett Taylor was a great contractor and we would use him again for future projects.
Areas Of Satisfaction - Hopedale Builders stepped into our already underway project after our first contractor died. Brett was able to complete the job with moderate changes to the original plan and was able to come in under our original budget. He was able to start the project immediately leaving us with very little delay in our project.
Areas Of Satisfaction - We were the most satisfied with the owner, Brett's, fairness and his good, solid advice on the decisions we had to make. We also liked the quality of the subcontractors that they used.
Areas For Improvement - There weren't any areas that Hopedale Builders fell short of our expectations in; I can't say enough about them. They were very professional. We were very pleasantly surprised by how smoothly the renovations went and how aesthetics of the job turned out when it was finished. The quality of the finished product was better than expected.
Additional Comments - Anyone who chooses Hopedale for their project will not be disappointed.
Areas Of Satisfaction - Brett was always there to answer or explain what was going on, both current and future.
Areas For Improvement - None that Brett had control over.
Anything You'd Do Differently - There will always be, "I wish we had done this or that." There isn't a crystal ball that can help us see ahead what we should have done differently. Hopedale Builders performed as promised within their capabilities, there may always be a hiccup with suppliers or manufacturers that cannot be avoided, that's life. I still talk to Brett as a friend and a professional, and he's always been helpful and cordial.
The workers were okay, but there was a lack of communication between their supervisor and myself. They didn't follow up and weren't on time.
It seems like a very good company, they are very reasonably priced (the best price on the market), and they provided quality materials.
It was very positive and I'm very happy and no longer have to worry about cleaning my gutters!
Fresh Coat did a great job! They were very professional, communicated all the details to keep us well informed throughout the process, and did excellent work. We will definitely use them again and recommend them to ANYONE!
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hopedale Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys