This process is second to none, the engagement we had throughout the entire process helped us stay informed on all the decisions we made and are extremely happy with our new home
We are happy with many aspects but also disappointed with others. There were issues with communication throughout the process and issues with the home itself that were disappointing.
Given that this is a custom builder, I was disappointed in the quality of the work. I expect that custom builders would pay attention to the details. Haven built 3 homes, I will have to stay that the quality is not that much better than some other reputable builders. For example, the tile work, roofing, flooring, windows and ceilings which is very visible to the eye have poor aesthetics.
Although they advertise to be custom, they work within the box and don't seem to want to go outside of their areas to meet our needs.
They built a really nice, eco-friendly house that we are happy with.
For a custom home builder in a price point >$500k I really expected the build quality to be better. Many issues with flooring, paint, crawlspace, doors, trim and landscaping.
Absolutely not, too many issues that could have been resolved prior to orientation
Fantastic customer service experience
This experience, which certainly can be exhausting, frustrating and confusing, was made extremely pleasurable, without those issues. This is due to the well developed and thought through process, and the well versed, caring, and considerate staff. They all kept our best interest at heart, and worked to make certain the our desires and expectations were met, and gave us the best advice and recommendations when needed, or requested. They made us feel as if we were partr of a team.
The home build is of excellent quality and design.
They were highly attentive to our needs. They were very helpful during the multitude of choices that we made.
It was a pleasure working with HBD on our new home. The designer was easy to work with and had a lot of helpful advice. The project manager did a great job getting the house ready for closing.
I feel like they are always upselling you.
While, we are very happy to be in our new home and absolutely love it...we did feel that some of the products were not up to our expectations...such as windows and interior framing lumber. We realize there are cost and availability factors involved...but in this price point, the quality should be a five star.
Areas Of Satisfaction - The wonderful relationship I had with the entire building team far exceeded my expectations. We met Nick Thagard a year prior to our sales contract. He stayed in touch with us and did an excellent job in helping me with my building vision. He was extremely knowledgeable about all the options HBD could offer while staying within our budget. He represented HBD well and remained by our side throughout the whole building process. Turner Hairr was invaluable as our designer. I depended on her beautiful taste and design knowledge every step of the way. She was so patient and kind during the selection meetings and she turned my vision into a beautiful reality. I enjoyed working with her so much, I was her first customer in the new HBD Design branch of HBD. She worked with me on the layout of my current furniture and helped me select the appropriate new pieces. She and I are both extremely pleased with the end result of all selections she helped me make. I could write paragraphs on what a pleasure it was to work with Brandon Jones, our project superintendent. He remained in contact with me throughout each stage of the building process. I learned early on to rely on his expertise if there was a decision to be made. I always asked him what he would do and confidently followed his guidance throughout the entire build. He was very reassuring throughout the 8-months of construction and had an excellent working relationship with his subs. If I had a concern or question, he always addressed it with the ultimate goal of making me happy. I could not have asked for a better partner in building my beautiful new home. We are extremely pleased with the quality of craftmanship and with Brandon's guidance, kindness and patience from beginning to end.
We would recommend HBD to a friend along with some areas to be cautious of. But, overall I believe they produce a good product and stand behind it
The home may be nice (we haven't seen it yet), but the process was difficult.
Additional Comments - I can not say enough good things about Shireen. She always responded to us in a timely manner. She never left us hanging.
I think each individual part in the building is not always done that well. One of the areas is plumbing. I have had some problems there. I have also had some problems with the Parker people with the grounds and how they have done that. That is all part of their plan. I was very pleased with how the architect did some things so I could have the plan I wanted. I am really pleased with the contractor Adam. He is very responsive. I am not at all pleased with the decorator. She is not very responsive or helpful.
I am very pleased with Adam Friedman and also Susan Fredon. Adam Friedman was very efficient in putting in the patio and also a gas line. That was helpful in getting us the 5-star recommendation for utilities. Also, Susan Ferdon helped us get a mover to help us move to our new home.
Very professional team. Excellent customer service.
Sales Knowledge - Nick was a joy to work with. He offered insight into our project and made helpful recommendations.
Expertise - Brandon is a true asset to the team. His level of professionalism is well beyond his years. I would rate this as a difficult build, due to our myriad of special requests. Brandon handled them all and was a pleasure to work with through the entire process.
They go way beyond expectations, especially Chris and Jaboc with their team. They gave us a quality job well done.
PM Professionalism - Jonathan is great. Easy to communicate with and responds quickly to calls or email. As a real estate agent for many years dealing with new construction, Jonathan is very reachable and responsive to issues.
Communication is terrible
Areas Of Satisfaction - The detail and quality of craftsmanship went above and beyond my expectations. I had heard of the strong HBD reputation when it comes to quality, and I was not disappointed as there were many times I walked into our home during construction to see above and beyond measures taken to ensure quality.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Homes By Dickerson, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys