The home build is of excellent quality and design.
They were highly attentive to our needs. They were very helpful during the multitude of choices that we made.
It was a pleasure working with HBD on our new home. The designer was easy to work with and had a lot of helpful advice. The project manager did a great job getting the house ready for closing.
I feel like they are always upselling you.
While, we are very happy to be in our new home and absolutely love it...we did feel that some of the products were not up to our expectations...such as windows and interior framing lumber. We realize there are cost and availability factors involved...but in this price point, the quality should be a five star.
Areas Of Satisfaction - The wonderful relationship I had with the entire building team far exceeded my expectations. We met Nick Thagard a year prior to our sales contract. He stayed in touch with us and did an excellent job in helping me with my building vision. He was extremely knowledgeable about all the options HBD could offer while staying within our budget. He represented HBD well and remained by our side throughout the whole building process. Turner Hairr was invaluable as our designer. I depended on her beautiful taste and design knowledge every step of the way. She was so patient and kind during the selection meetings and she turned my vision into a beautiful reality. I enjoyed working with her so much, I was her first customer in the new HBD Design branch of HBD. She worked with me on the layout of my current furniture and helped me select the appropriate new pieces. She and I are both extremely pleased with the end result of all selections she helped me make. I could write paragraphs on what a pleasure it was to work with Brandon Jones, our project superintendent. He remained in contact with me throughout each stage of the building process. I learned early on to rely on his expertise if there was a decision to be made. I always asked him what he would do and confidently followed his guidance throughout the entire build. He was very reassuring throughout the 8-months of construction and had an excellent working relationship with his subs. If I had a concern or question, he always addressed it with the ultimate goal of making me happy. I could not have asked for a better partner in building my beautiful new home. We are extremely pleased with the quality of craftmanship and with Brandon's guidance, kindness and patience from beginning to end.
We would recommend HBD to a friend along with some areas to be cautious of. But, overall I believe they produce a good product and stand behind it
The home may be nice (we haven't seen it yet), but the process was difficult.
Additional Comments - I can not say enough good things about Shireen. She always responded to us in a timely manner. She never left us hanging.
I think each individual part in the building is not always done that well. One of the areas is plumbing. I have had some problems there. I have also had some problems with the Parker people with the grounds and how they have done that. That is all part of their plan. I was very pleased with how the architect did some things so I could have the plan I wanted. I am really pleased with the contractor Adam. He is very responsive. I am not at all pleased with the decorator. She is not very responsive or helpful.
I am very pleased with Adam Friedman and also Susan Fredon. Adam Friedman was very efficient in putting in the patio and also a gas line. That was helpful in getting us the 5-star recommendation for utilities. Also, Susan Ferdon helped us get a mover to help us move to our new home.
Very professional team. Excellent customer service.
Sales Knowledge - Nick was a joy to work with. He offered insight into our project and made helpful recommendations.
Expertise - Brandon is a true asset to the team. His level of professionalism is well beyond his years. I would rate this as a difficult build, due to our myriad of special requests. Brandon handled them all and was a pleasure to work with through the entire process.
They go way beyond expectations, especially Chris and Jaboc with their team. They gave us a quality job well done.
PM Professionalism - Jonathan is great. Easy to communicate with and responds quickly to calls or email. As a real estate agent for many years dealing with new construction, Jonathan is very reachable and responsive to issues.
Communication is terrible
Areas Of Satisfaction - The detail and quality of craftsmanship went above and beyond my expectations. I had heard of the strong HBD reputation when it comes to quality, and I was not disappointed as there were many times I walked into our home during construction to see above and beyond measures taken to ensure quality.
Areas Of Satisfaction - Great craftsmanship. Zach was very engaging when we had questions and really made us feel at ease with the whole process. Susan was a great designer and really helped us make selections that we love.
Areas Of Satisfaction - Susan, Adam, and Olivia were smart, available, resourceful, supportive, and incredibly dependable. I loved working with them and feel that my home is perfect because of them.
Areas Of Satisfaction - Lea Ricks was phenomenal. She was very helpful and responsive to our questions. Shireen Hameed was also a wonderful resource during the process of finding our home. We are also very satisfied with the quality of our home.
Homes by Dickerson built us a beautiful quality energy efficient home. The workmanship is exceptional we love our new home! We also loved all the support we had from the whole team architect, to the designer to the foremen.we have shouted their praises to everyone.
Expertise - Our project manager and foreman were very attentive to every detail and made sure that all work performed by the subcontractors was done to the highest standards. We are very pleased and confident that we have a very high quality home, built to surpass the industry standards.
PM Professionalism - I cannot say enough about Chris Steyne. His level of professionalism and his attention to detail was amazing. We ran into a few situations that required some very creating thinking, and with Chris' knowledge and expertise, he was able to ensure each situation was resolved with an incredible outcome, down to the smallest details. Thank you so much Chris!!!
We are very happy with the company as a whole and they have been very easy to work with.
Outstanding service, excellent quality, professional and friendly staff.
PM Professionalism - Bryan Pendergraft was wonderful to work with! He did a fantastic job -- he is detail-oriented, thorough, knowledgeable, punctual, communicates so well, and is friendly and kind! We can't say enough nice things about him or the quality of the work he produced.
Sales Communication - Ali Winslow was great to work with -- She presented the HBD plans without any pressure and answered all of our questions in a timely manner. She facilitated the process and worked well with our realtor.
Design Team Selections Meeting - Susan Falcone is the ultimate gem in the Design Team... She helped 2 very indecisive people make beautiful, coordinated, livable, functional, aesthetically pleasing decisions on a very timely basis! Her design in the model home definitely contributed to our decision to purchase a HBD home in 751 South.
High Performance Features - HBD far exceeded our expectations and offered so many more green features than other builders in the area.
Areas Of Satisfaction - The most outstanding quality of HBD is that you have truly exceptional people working for you. We were treated like family and we felt so supported throughout the entire process. We couldn't believe how reasonable the change orders were priced or how hard everyone worked to get our requests completed in a timely fashion. You have the best team and the quality of the home you constructed is far superior to your competitors in this price range.
Areas Of Satisfaction - Working with Susan Ferdon was such a pleasure. She helped us tremendously on lot and home plan selection prior to signing the contract and she was just as great and effective after we signed the contract. She was also excellent communicating with us to keep us informed throughout the process. There were many times that she filed in the gaps regarding communication that lacked a little from other areas. We cannot praise Adam Friedman enough about his overall project management performance throughout the construction of our home. Once construction got started he was outstanding in ensuring quality and excellence went into every phase of the construction process on our home.His attention to detail was amazing and much appreciated by my wife and I. We had specific requests regarding unique items we wanted in our home and he listened and did a really good job incorporating these into our home. His ideas and actions to overcome the inevitable snags were refreshing to see and to experience. The features and functionality in our new home that we hoped and planned for when we started the process with Homes by Dickerson many months ago were all realized. Needless to say, we're extremely pleased that HBD built our dream home.
PM Professionalism - Chris could not have been better. He was extremely knowledgeable, helpful, and a consummate professional. He pushed us in the right direction whenever we had questions and we always felt like we were in good hands. I would have Chris build my home 10 times out of 10
The building experience with HBD took longer than a prior build, was more frustrating and the home was less complete at the closing date. My prior build was for a 50% larger house and that experience was much better than my experience with HDB.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Homes By Dickerson, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys