I already have

Areas Of Satisfaction

Areas Of Satisfaction - I was unaware of the rebate program. Marty told me about it, thereby saving me money.

Solutions Recommended

Solutions Recommended - It was effective.

Lead Source(s)

Lead Source(s) - I heard about Home Performance through the electric company.

Audit was informative in some respects, but too much of a sales pitch and with some inaccurate recommendations offered, which led to doubts about the company.

Areas Of Satisfaction

Areas Of Satisfaction - The highest value information provided was in connection to air leakage in areas of the home that I would not have initially suspected (esp. utility room). Also, advice about use of bathroom fans was helpful.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the cost and the quality of the workers.

Who Won Your Business And Why

Who Won Your Business And Why - We considered bidding these tasks out, but they seem reasonably priced. I'm not sure another contractor could come in and give an accurate estimate to the level of detail required, not could I trust that they have the specific skill set to know what is required.

Areas Of Satisfaction

Areas Of Satisfaction - they provided knowledge of the simple tricks on methods to improve home power requirements..

The report that I got from Marty was helpful and made sense, but he was not working in a professional manner. He pressured me to make a decision on the spot, and he tried to not do all of the work he was supposed to for the amount that I paid. He made me feel obligated. That aspect was not professional, and it made me feel uncomfortable. I also felt that he was not patient in explaining what I would get for different types of energy audits. He was just interested in making me pay the highest amounts, and if I didn't, get got upset.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Marty's knowledge. The solutions he offered made sense to me, and I researched them.

Lead Source(s)

Lead Source(s) - I looked through the Dominion list of approved contractors.

Marty, my sales representative, was professional and thorough. I am glad I chose Home Performance Solutions and I look forward to more savings as time goes on. I would recommend them to others and I plan to use them again in the future when I begin another project.

Solutions Recommended

Solutions Recommended - I thought it was very information. It was not overkill or too much technical jargon involved. Marty broke it down well to make sure I knew everything that was going to happen and what my best choices would be.

Lead Source(s)

Lead Source(s) - From a work colleague and a follow up on the web.

Areas Of Satisfaction

Areas Of Satisfaction - The job was done and seems to be effective. We have noticed an improvement in the comfort of the house.

Areas Of Satisfaction

Areas Of Satisfaction - There was a measured improvement in energy efficiency

Areas Of Satisfaction

Areas Of Satisfaction - Explaining the procedures, being timely, solving problems quickly, handling all the paperwork

I really appreciated the educational experience that went along with the audit process and Marty was excellent in walking room to room telling us the issues with our home and presenting us with solutions that his firm could fix and solutions to the issues we could do on our own.

Areas Of Satisfaction

Areas Of Satisfaction - Home Performance Solutions was really great to get back to me on any questions and concerns I had. I never felt like they were rushing.They were very patient and answered all my questions, which was really helpful.

Home performance solutions turned our energy survey around quickly. They also worked with us to determine priorities which would provide the quickest and greatest return on out investment.

Additional Comments

Additional Comments - Everything was great and they were very professional!

Areas Of Satisfaction

Areas Of Satisfaction - Marty did an excellent job explaining his recommendations.

We were put in contact with HPS via LEAP. We were very happy with the results and the recommendations that HPS gave us. Unfortunately our A/C went out the week after our HPS Audit, so we need to pay that off first before we take action on the rest of the recommendations.

I used HPS for a home energy audit and subsequent insulation and other energy conservation work. I believe the price was fair. In addition, I received several rebates on the cost of the work. Workers arrived on time, completed the work efficiently, and cleaned up before leaving. I am looking forward to smaller utility bills as a result of the work of HPS. I will definitely call them again for additional projects.

Areas For Improvement

Areas For Improvement - I don't think they fell short of my expectations. Actually, I have very low expectations of contractors. I think in general they take unfair advantage of women. I felt HPS dealt with me fairly, gave me a fair quote, and did a good job. HPS exceeded my expectations in every way.

Solutions Recommended

Solutions Recommended - I thought the process was very effective and helpful.

Areas Of Satisfaction

Areas Of Satisfaction - I found it very educational.

Home Solutions provided me with practical solutions for improving the energy consumption in my house and organized their recommendations into several stages based on priority. This will help me implement improvements over time. They also identified some areas for repair that I wouldn't have known about otherwise.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job the installation. You could tell a difference after they left.

Areas Of Satisfaction

Areas Of Satisfaction - End result - noticeable improvement in comfort in the house.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the good explanation of some of the small things you can do to improve your efficiency.

Very professional, Marty was on-time and provided a very detailed audit report. All interactions with the company were positive. Currently pursuing some of their recommendations.

They were reliable, courteous, thorough, and on time during the entire project. They were able to stay within our budget, and I would highly recommend them to others.

Areas Of Satisfaction

Areas Of Satisfaction - They had a full crew and were able to finished earlier than I thought. I was pleased with this because I was not tied up in the house all day.

Sales Attentiveness

Sales Attentiveness - He neglected to bring the smoke device to figure out every place the draft was coming in. It was part of the job, and it wasn't done.

Solutions Recommended

Solutions Recommended - I learned a lot that I didn't know before about why my house was colder than should be. I hope to get that remedied.

Solutions Recommended

Solutions Recommended - I was very pleased with what they recommended. They recommended some things that should be done now, and some things that could be done in the future to meet my needs.

Areas Of Satisfaction

Areas Of Satisfaction - I liked the fact that when I checked reviews on line, they were uniformly good

if i had not done the energy audit i would have just assumed my house was super efficient (we have a passive solar built in the 80's). what i found was it is leaking way too much air and the insulation, although better than average, is still way below the latest R-value. once i do improvements the few hundred dollars for the audit will easily be made up. HPS explained everything and was friendly and professional. i'd recommend to anyone

Jerry Eastridge at Home Performance Solutions was extremely competent and professional. He was also very flexible and willing to work around our busy schedule which includes a 9 month old. He performed a thorough audit and took time to answer questions by both my wife and I. I highly recommend Home Performance Solutions for an energy assessment.

Areas Of Satisfaction

Areas Of Satisfaction - The house is more comfortable overall.

They showed up on time. He was very thorough in his energy audit of the house. He provided the report in the time he said he would and answered my questions right away.

Sales Attentiveness

Sales Attentiveness - It took us about 1 1/2 years to decide to finally do this work. Marty checked back in with me about once a year to check if we were ready to proceed. I never felt pressured by Marty, but he was the only person that did this kind of followup of the three companies that I looked at. Marty is very responsive by email and always got back to me in a timely manner. He is courteous and friendly and clearly knows all about the energy improvements we were considering. Of the three professionals that I met with, I felt most comfortable with Marty.

Budget Feedback

Budget Feedback - Actually, Jerry Eastridge did offer a solution that fit within budget. He even did what we asked of splitting the job into phases with high priorities at the top to be done first.

Areas Of Satisfaction

Areas Of Satisfaction - The area where I was most satisfied with Home Performance Solutions was with all of it.

Areas Of Satisfaction

Areas Of Satisfaction - Project management was well run; team came prepared and worked constructively to complete the project and leave the worksite clean.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and the timeliness of the work were most satisfying.

Areas Of Satisfaction

Areas Of Satisfaction - HPS' work was professional and effective. Our house feels warmer already.

Areas Of Satisfaction

Areas Of Satisfaction - They worked very hard and it was evident.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the detailed write up they gave me because it provided a lot of the information I was looking for.

Budget Feedback

Budget Feedback - It fit within our budget, I was expecting a lot more.

Home Solutions did a complete evaluation of my energy requirements and gave me excellent performance solutions for both my insulation and my interior energy issues.

The company was extremely knowledgeable about the items and then when it came to putting the item in our home it was done in such a manner that it was just absolutely incredible. I would refer them to anybody and even let them come and see it in my home.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how the workman knew what he was doing so well that there was no more usage of items then needed keeping costs down.

Areas Of Satisfaction

Areas Of Satisfaction - Getting information about the loss of energy from my home was very enlightening. And, Jerry also pointed out a couple of potential problems unknown to me, e.g., lack of proper bathroom fan ventilation, etc.

Lead Source(s)

Lead Source(s) - Sierra Club steered me to a Reston Association program that featured Home Performance Solutions.

Areas Of Satisfaction

Areas Of Satisfaction - The thoroughness of the written report was impressive.

Sales Attentiveness

Sales Attentiveness - Very impressed by Gerry's professionalism and extraordinary sense of responsibibility to do the job right.

Areas Of Satisfaction

Areas Of Satisfaction - The fact they were able to do it all in one day.

Areas Of Satisfaction

Areas Of Satisfaction - I had an installation issue and it was handled correctly.