I already have
Areas Of Satisfaction - I was unaware of the rebate program. Marty told me about it, thereby saving me money.
Solutions Recommended - It was effective.
Lead Source(s) - I heard about Home Performance through the electric company.
Audit was informative in some respects, but too much of a sales pitch and with some inaccurate recommendations offered, which led to doubts about the company.
Areas Of Satisfaction - The highest value information provided was in connection to air leakage in areas of the home that I would not have initially suspected (esp. utility room). Also, advice about use of bathroom fans was helpful.
Areas Of Satisfaction - I was most satisfied with the cost and the quality of the workers.
Who Won Your Business And Why - We considered bidding these tasks out, but they seem reasonably priced. I'm not sure another contractor could come in and give an accurate estimate to the level of detail required, not could I trust that they have the specific skill set to know what is required.
Areas Of Satisfaction - they provided knowledge of the simple tricks on methods to improve home power requirements..
The report that I got from Marty was helpful and made sense, but he was not working in a professional manner. He pressured me to make a decision on the spot, and he tried to not do all of the work he was supposed to for the amount that I paid. He made me feel obligated. That aspect was not professional, and it made me feel uncomfortable. I also felt that he was not patient in explaining what I would get for different types of energy audits. He was just interested in making me pay the highest amounts, and if I didn't, get got upset.
Areas Of Satisfaction - I was most satisfied with Marty's knowledge. The solutions he offered made sense to me, and I researched them.
Lead Source(s) - I looked through the Dominion list of approved contractors.
Marty, my sales representative, was professional and thorough. I am glad I chose Home Performance Solutions and I look forward to more savings as time goes on. I would recommend them to others and I plan to use them again in the future when I begin another project.
Solutions Recommended - I thought it was very information. It was not overkill or too much technical jargon involved. Marty broke it down well to make sure I knew everything that was going to happen and what my best choices would be.
Lead Source(s) - From a work colleague and a follow up on the web.
Areas Of Satisfaction - The job was done and seems to be effective. We have noticed an improvement in the comfort of the house.
Areas Of Satisfaction - There was a measured improvement in energy efficiency
Areas Of Satisfaction - Explaining the procedures, being timely, solving problems quickly, handling all the paperwork
I really appreciated the educational experience that went along with the audit process and Marty was excellent in walking room to room telling us the issues with our home and presenting us with solutions that his firm could fix and solutions to the issues we could do on our own.
Areas Of Satisfaction - Home Performance Solutions was really great to get back to me on any questions and concerns I had. I never felt like they were rushing.They were very patient and answered all my questions, which was really helpful.
Home performance solutions turned our energy survey around quickly. They also worked with us to determine priorities which would provide the quickest and greatest return on out investment.
Additional Comments - Everything was great and they were very professional!
Areas Of Satisfaction - Marty did an excellent job explaining his recommendations.
We were put in contact with HPS via LEAP. We were very happy with the results and the recommendations that HPS gave us. Unfortunately our A/C went out the week after our HPS Audit, so we need to pay that off first before we take action on the rest of the recommendations.
I used HPS for a home energy audit and subsequent insulation and other energy conservation work. I believe the price was fair. In addition, I received several rebates on the cost of the work. Workers arrived on time, completed the work efficiently, and cleaned up before leaving. I am looking forward to smaller utility bills as a result of the work of HPS. I will definitely call them again for additional projects.
Areas For Improvement - I don't think they fell short of my expectations. Actually, I have very low expectations of contractors. I think in general they take unfair advantage of women. I felt HPS dealt with me fairly, gave me a fair quote, and did a good job. HPS exceeded my expectations in every way.
Solutions Recommended - I thought the process was very effective and helpful.
Areas Of Satisfaction - I found it very educational.
Home Solutions provided me with practical solutions for improving the energy consumption in my house and organized their recommendations into several stages based on priority. This will help me implement improvements over time. They also identified some areas for repair that I wouldn't have known about otherwise.
Areas Of Satisfaction - They did a good job the installation. You could tell a difference after they left.
Areas Of Satisfaction - End result - noticeable improvement in comfort in the house.
Areas Of Satisfaction - I was most satisfied with the good explanation of some of the small things you can do to improve your efficiency.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Home Performance Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys