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They were ontime but as they started to clean gutters they started throwing everything on the ground below. With our yard that is to acceptable as there are so many plants below. They then blew the gutters which spread the debris a lot wider but no less messy. They used a blower to clean up but w... more
Cody was the representative who came and checked our damage and made arrangements for the repairs. He was professional and had the knowledge to arrange for quick and great repairs. The person doing the repairs did a great job and we were completely satisfied with all aspects of your company and th... more
The company took two months to repair a 2 days work. Stated that the garage door was a special order, and this is understandable and as soonner they got it, they replace in one day but the other portion of the job was replacing the vinyl siding on one of the walls and took two more weeks to go to my... more
They did a good job.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hay’s Heating and Air Conditioning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys