Overall everyone on the team is exceptional. The attention to detail and organization with the entire process is why we are repeat customers and plan to be again for additional projects.
Construction is a difficult process for me, with a lot of emotional ups and downs. I need to work with people who are always available to answer questions and come up with creative solutions. Hartman Baldwin has been the perfect partner for me.
Salesperson Accessibility - We feel so lucky to have Bill Baldwin leading the team. Not only is he accessible and responsive, he's just a great person. He has a lot of integrity and stands behind the firm's work. It also helps that he has a great sense of humor and a talent for diffusing tense situations.
Project Architect Accessibility - Ty did the initial architectural design work, and patiently went through endless revisions in response to our requested changes. I've lately been working more with Doreen Ruiz, who I see as being teamed up with Ty. Doreen is extremely responsive, and offers several solutions to each problem with an extremely fast turn around. She really listens and is able to translate what I'm saying into to an executable plan.
Interior Designer Accessibility - Myranda is always there and very responsive. She has been good about paring down the choices to a manageable handful that are in line with our taste. When we don't like any of the choices offered, Myranda has a good attitude about having to "go back to the drawing board". It has been a good collaboration.
Project Manager Accessibility - I visit the construction site often, and whenever I have a question or a problem about anything I'm looking at, Reg has answered quickly.
Team Problem Resolution - Any concerns that we've brought up, have been resolved. Every member of the team has contributed to problem solving along the way.
Construction Quality - HB stresses the importance of quality in their work -- that's one of the main reasons we chose them. We want to work with someone who cares as much about our house as we do.
Recognized Excellence - Everyone has been great. It would be tough to say anyone on the team stands above anyone else. I would say that Bill Baldwin has been a superior collaborator, and, in our experience, unexpectedly involved for the head of a company.
Concern For Needs - Bill and Jesse have been great at organizing our project and managing our expectations along the way.
Project Architect Concern for Needs - Bryce has gone above and beyond. His advice and his vision have brought so much more balance and elegance to the project.
Interior Designer Concern for Needs - Vana is an absolute joy to work with. My only regret is that we do not have more interior spaces to design with her on the project. It is so exciting when she has decisions for us to make.
Salesperson Accessibility - Yes! Jesse consistently went above and beyond with regards to his accessibility. He helped us solve problems of all sizes, big and small.
Project Architect Accessibility - Bryce has responded very quickly to emails and braved Los Angeles county traffic many times to see that our project was as wonderful as it can be.
Interior Designer Accessibility - Vana drove all over the earth helping us pick the best tile and fixtures for our project. We cannot praise her enough for this!
Recognized Excellence - The whole team has been phenomenal, but I would like to give a special recognition to Bryce for his patience with us as we ironed out the details, and I would like to give special recognition to Vana for guiding us to such wonderful materials.
Additional Comments - Though the process of home remodeling is unpredictable and stressful, our worries were minimized by HartmanBaldwin’s experience and professionalism.
Project Architect Accessibility - Bryce is incredible. He has helped us unlock the full potential of this remodel and has gone above and beyond on making sure the vision is realized.
Interior Designer Accessibility - We rely heavily on Vana’s advice, and she responds promptly. We enjoy working with her tremendously.
Project Manager Accessibility - Reg has been so patient throughout this entire process. Constantly extinguishing our concerns and the concerns of our neighbors. All while managing the contractors who infrequently refer to the plans. I am a mathematician and I solve less problems than Reg. He is outstanding!
Recognized Excellence - Reg is our lifeline. Without Reg, this experience would feel very much like a standard remodeling experience. With Reg, the stress of communicating with the contractors and the stress of making sure the work is done to expectation is completely eliminated. Reg has brought the Hartman/Baldwin excellence to our build process.
Recommend Builder - Hartman Baldwin eliminates the stress of remodeling as much as humanly possible. If you are looking for an expert build with minimal interference to your life, please contact them.
Recognized Excellence - The entire HartmanBaldwin Design/Build team provided exceptional service. They all work hand in hand, and they are very collaborative.
Recognized Excellence - Jeremiah and Troy have been fantastic throughout.
Recognized Excellence - Both Lynn Dean and Bryce Buckley have been fabulous to work with - they feel like family at this point!
Additional Comments - Hartman Baldwin exceeded our expectations in every way. We’ve since engaged them for two more phases of work (to update our guest suite and install a pool). They’ve been wonderful partners and their team is second to none. Can’t recommend them highly enough.
There is significant value working with a complete design build contractor as it streamlines and simplifies the otherwise ad hoc complexity of the entire process from design, permitting, build and completion. HB is very good at what they do!
Recognized Excellence - Alan, Bill and Vana have each provided fantastic service and have been great to work with through this point of the process.
Recognized Excellence - The entire design build team has been terrific working together as a team.
Bill and Bryce understood our project and came up great ideas and drawings that accounted for our needs and budget.
Concern For Needs - Bill was very transparent about cost, and worked with us to create a project within our budget.
Project Architect Concern for Needs - Bryce is a gift! He helped us define our project and is fluent with all aspects of the design and implementation.
Interior Designer Concern for Needs - Vana has been very helpful with our designs needs. She has been a great resource helping us find the design elements that we desired, and her ideas have been really appreciated by us. She is really easy to work with and has a terrific eye for design.
Salesperson Accessibility - Bill has been very accessible, responsive, and a pleasure to work with. He understands the scope of our project and has been very open to incorporating our ideas with those of H/B.
Project Architect Accessibility - bryce is wonderful to work with, always available when needed and has helped us immensely. He is an amazingly talented architect.
Interior Designer Accessibility - Vana has always been accessible and responsive, intuiting our taste and offering interesting design ideas that were fresh and exciting.
Responsive Design - Excellent design that improves how our home with function.
Recognized Excellence - Bill, Bryce, and Vana are all exceptional and have made the process enjoyable and fun. Bryce went above and beyond to secure our permits, get approval from the city to build the garage, and deal with the city on complicated issues.
Additional Comments - The design process, although slowed by COVID, has been terrific. Thanks everyone on our team for your efforts so far!
I have already recommended them.
Recognized Excellence - I would like to recognize Jesus. We had a delivery of a washer and dryer that was not going to fit, so they stopped what they were doing to help us out with that situation.
Additional Comments - We have been very happy with the work they did. They even helped move along the permit process.
Very organized and integration among architects, project manager, plumbers, electricians and interior designer.
Salesperson Accessibility - Immediate response to text and weekly written update distributed to all.
Project Architect Accessibility - Excellent architects!
Interior Designer Accessibility - Immediate response to inquiries and ease of communication.
Project Manager Accessibility - Immediate response if needed. He handles all protests from a problem neighbor.
Lead Carpenter Accessibility - Hard working and excellent follow through.
Project Manager Concern For Needs - Really receptive and very responsive!
Team Problem Resolution - Excellent explanations if questions.
Employees & Subcontractors - Never a problem—very professional.
Understand Building Process - All inquiries explained in clear terms.
Construction Quality - I will be proud to show the workmanship!
The tight sequencing of contractors and sub-contractors has been very good. The short feedback loops are very much appreciated.
Recognized Excellence - Bryce Buckley's understanding of the details of the design and his ability to develop and present alternatives has been exceptional!
We have had experiences with independent contractors: vetting them ourselves and finding it difficult to pull together a cohesive plan. Even working with w designer was extremely time consuming, frustrating and concerns about the final project. Once the remodel was completed, over time we found hidden problems of sloppy materials and work.
With Hartman Baldwin, the team works cooperatively to provide contractors they monitor and correct any issues that arise.
Recognized Excellence - The entire team provides exceptional service. We are very pleased.
Recognized Excellence - Bill Judson, Reg Abersek
Project Architect Accessibility - Our project started with a different architect and changed to Bryce toward the end. Both were responsive.
Employees & Subcontractors - The cabinet men in particular were great.
Recognized Excellence - Bill Judson, Reg Abersek, Jesus (Last Name?), Vana Kiorsk, Matt Mace
They are the best I've ever worked with.
Project Manager Accessibility - I'd give Levi a 7 for accessibility and responsiveness if I could.
Recognized Excellence - I would like to recognize Jesse Emmert for his exceptional service.
Additional Comments - This is the second time we have used them. They did such a good job the first time we came back to them.
Recognized Excellence - Certainly Levi, our project manager who has been very helpful. And Jesse Emmert who helped us start this journey but has been unable to participate recently.
Project Architect Accessibility - Jeremiah promptly addresses my questions and concerns with much knowledge and expertise. He is also accessible and attentive.
Interior Designer Accessibility - Becca addresses my questions and concerns and always makes herself available to guide and support my decisions. She is observant and knows and understands my vision and has been a wonderful collaborator through this process.
Project Manager Accessibility - Luis clearly communicates to us what is coming next in the project. He has been very helpful in meeting our needs as we remain in our home. We know our project is in good hands because Luis maintains excellent communication with the subcontractors and comes regularly to supervise the work being done which puts us at ease. Luis is thorough and makes sure all working areas are safe and clean.
Employees & Subcontractors - All the workers have been excellent! They are professional diligent.
Recognized Excellence - Everyone working on our remodel is beyond wonderful! But we think Doreen Ruiz really goes above & beyond to accommodate us, get answers, work with our thoughts and put them on paper, coordinate with the team, and rapidly communicate with us. She's a hard worker!
Recognized Excellence - Troy, Jesse, Becca, Ty and a special thanks to Doreen (She and Ty rocked).
Additional Comments - The weekly meetings were highly valued. When there was an issue, which construction almost requires, your response time and action made us feel comfortable and assured that we were going to receive quality.
I am likely to recommend if someone is demanding of high quality and can afford the costs.
Recognized Excellence - Levi Losser was our on the ground project manager. I appreciated that he kept an eye on things and ensured that they were being done properly. He also had great ideas for improvements or when things did not work out quite like they thought they would.
Recognized Excellence - The whole team is incredible, but we would like to acknowledge Sarah for going above and beyond to provide innovative ideas and read our minds at times since we couldn’t explain what we wanted. Most of the time we told her what we didn’t want and she figured it out!
At this point it is too early to answer this question as we have not even obtained necessary permits yet.
Project Architect Concern for Needs - Ty did a great job working with the space limitations of my lot to create a more open and livable space. He provided very useful insight during the design development stage.
Interior Designer Concern for Needs - Myranda is incredibly responsive, knowledgeable, and pleasant to work with.
Recognized Excellence - Myranda Snapp has been exceptionally responsive and helpful. Ty has as well. And Doreen has been helpful too.
We need to have completed our remodel to decide this.
Recognized Excellence - Bill Judson Ty Otjen and Eva Arenas
Additional Comments - We are very excited to live in our remodeled house, and we know it will be great!
Recognized Excellence - I would like to recognize the entire team, but particularly Reg Abersek.
Additional Comments - Over the years we've done a lot of remodeling, but this is the first time we've used Hartman and it was a revolutionary process for us. They took care of everything; we made the final decisions but they did all the work. That's not necessarily the case for the other contractors and tradespeople I've used over the years. They make the process as enjoyable and pleasurable as can possibly be with the stresses that go along with remodeling your house.
Excellent quality work - the remodel is beautiful, functional, and we've received many compliments on it. We are so pleased with the final result!
To provide context for the following: we had very limited person-to-person interaction due to the pandemic. It was clear the team was learning how to work in this mode during our job. We lived in the house during the work & the team was very willing to work with us to minimize risk of COVID exposure to both us and their crew. Despite the challenges of working in this way, the team pulled off a stunning transformation of our living space.
Project Architect Accessibility - We primarily communicated with Jeremiah via weekly telecons and email. He was always responsive & helpful, and we appreciated his creative brainstorming throughout the process - his designs turned out beautifully. Our project had multiple challenges, including not only design work but also technical issues like moving load-bearing walls and seismic retrofits. The attention to detail on these features as well as the design elements was very much appreciated.
Team Problem Resolution - Issues were resolved when we raised them. Some tasks took longer than expected due to the pandemic, which is understandable and was not an issue for us.
Understand Building Process - The team spent much time in advance of the project clarifying scope, budget, and the overall plan/schedule, which we appreciated. Weekly telecons (and email/text as needed) kept us informed on progress. This minimized surprises and drama as the work proceeded. Changes to the scope were handled with clearly tracked change orders.
Additional Comments - Excellent service and workmanship!
Recognized Excellence - I would like to recognize my project manager Patrick, and also my architect Jeremiah Kimber, along with Jesse Emmert.
Construction Quality - The close relationship and integration with their subcontractors was clear from the start. We came to realize there is a level of quality consistently expected by HartmanBaldwin and the subcontractors were proud to deliver that quality. The craftsmanship throughout the home makes our house feel like a showcase. We like to say to our Project Forman Levi that we’d invite every potential client over to “kick the tires” so they could touch and feel the HartmanBaldwin difference!
Overall Experience - Having gone through two previous remodels on our home and after attending one of their workshops we were committed to the team experience you get with the Design/Build model. Included in the team was their Interior Designer Myranda. Incredibly efficient and knowledgeable, Myranda also possessed valuable interpersonal skills. She would listen to my husband’s and my strong and sometimes opposing opinions and return the next meeting and perfectly articulate what she had heard from both of us and invariably present the perfect solution that satisfied both of our desires and complemented the design of the home. Another notable difference with Design/Build is that our Architect Ty stayed with the project from start to finish. He attended weekly meetings which was extremely helpful and allowed for making adjustments throughout the project. When construction began the communication amongst the team was obvious. For example, unforeseen circumstances arose during demolition and if I was talking to one person to update them about it they usually had already heard the news. A breath of fresh air considering the communication bumps we had experienced during previous remodels.
Value Received - Not only did we get high quality design, workmanship and materials, we feel that choosing HartmanBaldwin over lesser bids ultimately saved us money overall due to the Design/Build model. Their many detailed and specific conversations with us early on saved us untold amounts of misunderstandings and rework. In addition, when problems arose HartmanBaldwin’s philosophy of getting it right probably saved us significant amounts of money relative to most other contractors.
Additional Comments - We’d like to thank our Sales Consultant Jesse for thoroughly presenting the design and development stages and shepherding the project from start to finish. Our Architect Ty who thoughtfully listened and not only designed a gorgeous and functional kitchen and family room space but delighted us weekly with creative and artistic designs that solved all kinds of challenges and added beauty to every area of our home. Troy, as Senior Project Manager deftly guided the entire construction project. Project Foreman Levi was prompt, courteous, always reachable and a problem solver. He ran the weekly meetings with professionally presented Notes Summaries that covered topics like safety and security, schedule forecasting, and decisions and selections. Lead Carpenter Fernando was unfazed by any challenge and could do anything presented to him. Another example of a true professional.
Employees & Subcontractors - In addition to being prompt, courteous, neat, and skilled, they've clearly all earned A's at the HB Charm School.
Construction Quality - Here's where the HB team really shines. Not only is the design ingenious, but the execution of the design is perfection and the team seems to spare no effort or expense to get to perfection.
Overall Experience - The HB team worked within our weird and unpredictable schedules, kept us fully informed, came up with brilliant design ideas, and made the entire project, from design to completion, enjoyable.
Professional Completion - We're happy. Our friends and neighbors are happy. We LOVE our new entry and are thrilled you figured out a way for us to keep the big oak tree we planted in the wrong place decades ago.
Client For Life - Well, since the early '90s. This was our fourth project with Hartman Baldwin and we are grateful that they were still willing to work with us on solving yet another very ugly problem.
Recognized Excellence - We've learned that only those who provide exceptional service work for HB. And I don't think that's because we're such wonderful clients!
Recognized Excellence - The entire team is excellent. phenomenal attention to details.
Use Comments - HB is definitely targeting those with the discerning eye for details. We were hesitant due to the initial price points but essentially decided to proceed from a friends recommendations. In retrospective it was a great decision as time lines were met and jobs were completed to perfection. We are happy with the project and will be planning for more with HB. Definitely worth it to go through the process hassle and aggrevation free.
Additional Comments - We are a work in progress....so far our experience has been great
Salesperson Accessibility - Bill did a great job helping us focus the scope of our project. We appreciated his excellent listening and communication skills!
Project Architect Accessibility - Alan listened and worked very hard to give shape to our ideas. We really appreciated all the times he went back to the drawing board to get the concept just right
Project Manager Accessibility - Reg runs a tight ship! He makes sure we know what to expect each week and the process has proceeded like clockwork. He has been extremely considerate of our needs and comfort in the midst of the controlled mayhem.
Employees & Subcontractors - Top notch crew! Everyone is very polite, professional, and attentive to detail.
Recognized Excellence - Levi and Alan were excellent partners throughout the process. Thank you!
Recognized Excellence - Patrick Romero was outstanding from start to finish. We also loved working with Al Zepeda who convinced us that HB was an excellent contractor. Our architect, Alan Brookman, did an outstanding job on a challenging project.
Unfortunately, your surveys take up too much time and are intrusive, especially throughout the building process. This is the last survey that I shall do for your company. I do think you are terrific and have shared it with friends and family.
Easier Than Expected - We have used them before and that is why we went back to them. They came up with great, unique ideas that exceeded our expectations. The contractors have done highly quality and exceptional work.
Use Comments - They have created some exceptional ideas for the remodeling of our house, that we would not have thought of. Those suggestions they made turned out to be pretty spectacular.
Additional Comments - I very much appreciate the interaction between professionals when an issue comes up and needs to be addressed. I like being part of a collaborative process.
Recognized Excellence - I would like to recognize Troy for his exceptional service.
Recognized Excellence - This is our second project with HartmanBaldwin in the last three years. We are very happy to be working again with Project Manager Reg Abersek and our architect Jeremiah Kimber. What issues other construction companies might regard as trivial or unimportant, HB takes our concerns seriously and makes sure every request is promptly addressed and resolved. We know everything will turn out perfectly. The peace of mind we have when remodeling with Hartman Baldwin is priceless.
Recommend Builder - The restoration and remodel of my home (built in 1931) has spanned almost 8 years, and HB has been an amazing partner. The first compliment my home gets is how seamless the old and new wings are. The second is always about the quality of the design and construction, and attention to detail. Thank you, HB!
Recognized Excellence - thank you, Alan Brookman, for the umpteen reworks through the planning stage and your meticulous attention to detail. and thank you, Troy Coats, for giving form to that vision.but really, everyone has been great to work with!
Recognized Excellence - Ralph Castillo, Darin , Bill Judson. for delivering the quality that we expected from HB. Levi and Jason for being very willing to work through the day to day needs of the job.
Recognized Excellence - As usual, we love working with Reg and Ty, although this time we are having material challenges with the schedule. The guys from Caulder are top notch and so are he cabinetry folks.
Additional Comments - Our pre-design and design phases have exceeded our expectations. We feel prepared now that we are entering construction.
Recognized Excellence - In addition to Bill Judson, Patrick Szurpicki and Reg Abersek, Patick Romero and Sonia Estrada have been terrific to work with. All around the HB team is professional, courteous and does high quality work.
Recognized Excellence - We had exceptional service starting with bill Judson in the initial phase, then Patrick Szurpicki for architectural design and finally Reg Abersek and Sonia Estrada for construction .
Improvement Suggestion - We were very impressed with the professionalism and high quality service provided by all of the Hartman Baldwin staff. They made a complex process very easy to proceed through step by step. The craftsmanship of the kitchen cabinets and new staircase was exceptional. All work was very high quality.
Overall Experience - Everyone we worked with at Hartman Baldwin was extremely knowledgeable, interested in our needs and available whenever we needed them. Extremely great people!
Additional Comments - Working with Hartman Baldwin has been a very positive & rewarding experience for me.As a single woman, I needed a company I could have confidence in & trust. With Hartman Baldwin, I do not have to worry about a thing.I know that I am in good hands with them.Jeanne Bartel
Additional Comments - HartmanBaldwin is such a professional & ethical company to work with. They really take the time to listen to the client's needs & concerns.I am very pleased they are remodeling my home.Sincerely,Jeanne Bartel
Additional Comments - I cannot begin to say enough good things about HartmanBaldwin. I absolutely love my beautiful new kitchen they designed & built for me. They also put in lighting in the family room too. It’s such a pleasure to just sit & enjoy the lovely surroundings.Everyone that has seen the kitchen thinks it’s absolutely gorgeous.I would highly recommend this wonderful company to all my friend.Sincerely, Jeanne Bartel
Additional Comments - Recently, I had additional work done since my kitchen remodel last year. I had lighting put in the living room & upper hallway. The ceilings had to be retexturized & I had several rooms repainted. Also, had the banister going up the stairs & front door restrained to match the wood floors. As usual, the workmanship of HartmanBaldwin is impeccable & everything turned out beautiful.I love having this company work on my home, because I know from past experience that I can totally trust them & everything will turn out very professional.
Additional Comments - Very happy with Hartman Baldwin.
Recognized Excellence - Everyone's been great. Jason the carpenter has been great.
Recognized Excellence - "Team" is very much at the core of our experience with HartmanBaldwin. We appreciated that team dynamic as it was expressed in professional excellence and kind care.
Additional Comments - Terrific team. Terrific experience. Terrific outcome.
Additional Comments - HB has been the most informative, professional, responsible and time sensitive (so important for staying on schedule!!) contractors we've ever worked with. I highly recommend them to everyone especially if you have a lengthy project, HB will guide you through the entire process!
Recognized Excellence - Bill, Ralph, and the onsite team, Reg and Leo have been exceptional. They are always informative, professional, and supportive of any questions or concerns we have. I believe the entire HB team goes above and beyond to make this project as smooth as possible. Thank you all so much!
Recognized Excellence - The whole team was exceptional
Additional Comments - Bill Baldwin and his team go way beyond the norm to insure that the process and the experience exceeds customer expections
Recognized Excellence - Jesse Emmert is an impressive diplomat - he listens carefully, articulates issues clearly, and works to find solutions that work for both HB and the client.Alan Brookman is a very clever architect - he has both a design aesthetic and the sense of practicalities that create a beautiful space that actually works well.Myranda Snapp's taste combined with her patience, communication skills, and knowledge of area resources make the choice of fixtures, colors, etc. a very pleasant process. She knows how to lower the stress level with her good sense, interpersonal skills, and ability to find the products that work and look good within budget.
Employees & Subcontractors - Not a single person who worked on our project was unprofessional or discourteous. They were all high quality individuals who did their jobs well and were pleasant to be around.
Budget - All increases in the original contract price were the result of our own change orders.
Construction Quality - The materials and workmanship are top of the line -- works of art really.
Overall Experience - We are very satisfied customers. Your company made a potentially overwhelming process much easier than expected. The weekly meetings and your availability played a big role in our satisfaction.
Likely To Recommend - We wouldn't hesitate to recommend your company to others and, in fact, have already done so.
Recognized Excellence - Levi Losser has been an exceptional project manager who has gone way above and beyond. He has been prompt, courteous, helpful, patient and very resourceful. When it seems that something can't be done, he consistently finds a way to do it. Having him around has been a really great experience; our kids will even miss him. He should leave you with many satisfied customers. Working with Ty Otjen has also been a great experience. He has been very generous with his time and very patient in listening to our concerns and addressing them. Many thanks Ty for talking me into the island and out of the peninsula.
Additional Comments - We had a very good experience and HartmanBaldwin Design/Build met and/or exceeded our expectations. We got along well with the staff. We are enjoying our new addition.
Additional Comments - I am impressed especially in those occasional instances when the manager is not satisfied with an interval result of any part of the job he pursues the correction until it mets his satisfaction.
Recognized Excellence - Our entire team, Reg, Ty, and Myranda, were all exceptional. We couldn't be happier with the results of our new kitchen, master bath, basement and study. Their work is of the highest quality. Everyone, from our first contacts with Bill Judson, was incredibly reliable, responsive, conscientious, and skilled. We would whole heartedly recommend Hartman Baldwin Design/Build.
Recognized Excellence - The project turned out beautifully despite the many challenges of an old house and Reg and Tom led an outstanding effort. We love the new spaces.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HartmanBaldwin Design/Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys