I have already recommended them.

Recognized Excellence

Recognized Excellence - I would like to recognize Jesus. We had a delivery of a washer and dryer that was not going to fit, so they stopped what they were doing to help us out with that situation.

Additional Comments

Additional Comments - We have been very happy with the work they did. They even helped move along the permit process.

Very organized and integration among architects, project manager, plumbers, electricians and interior designer.

Salesperson Accessibility

Salesperson Accessibility - Immediate response to text and weekly written update distributed to all.

Project Architect Accessibility

Project Architect Accessibility - Excellent architects!

Interior Designer Accessibility

Interior Designer Accessibility - Immediate response to inquiries and ease of communication.

Project Manager Accessibility

Project Manager Accessibility - Immediate response if needed. He handles all protests from a problem neighbor.

Lead Carpenter Accessibility

Lead Carpenter Accessibility - Hard working and excellent follow through.

Project Manager Concern For Needs

Project Manager Concern For Needs - Really receptive and very responsive!

Team Problem Resolution

Team Problem Resolution - Excellent explanations if questions.

Employees & Subcontractors

Employees & Subcontractors - Never a problem—very professional.

Understand Building Process

Understand Building Process - All inquiries explained in clear terms.

Construction Quality

Construction Quality - I will be proud to show the workmanship!

The tight sequencing of contractors and sub-contractors has been very good. The short feedback loops are very much appreciated.

Recognized Excellence

Recognized Excellence - Bryce Buckley's understanding of the details of the design and his ability to develop and present alternatives has been exceptional!

We have had experiences with independent contractors: vetting them ourselves and finding it difficult to pull together a cohesive plan. Even working with w designer was extremely time consuming, frustrating and concerns about the final project. Once the remodel was completed, over time we found hidden problems of sloppy materials and work.
With Hartman Baldwin, the team works cooperatively to provide contractors they monitor and correct any issues that arise.

Recognized Excellence

Recognized Excellence - The entire team provides exceptional service. We are very pleased.

We have enjoyed meeting and working with every member of the HartmanBaldwin Design/Build team. We would strongly recommend them to anyone looking to elevate any space in their home.

Concern For Needs

Concern For Needs - Bill and Jesse have been great at organizing our project and managing our expectations along the way.

Project Architect Concern for Needs

Project Architect Concern for Needs - Bryce has gone above and beyond. His advice and his vision have brought so much more balance and elegance to the project.

Interior Designer Concern for Needs

Interior Designer Concern for Needs - Vana is an absolute joy to work with. My only regret is that we do not have more interior spaces to design with her on the project. It is so exciting when she has decisions for us to make.

Salesperson Accessibility

Salesperson Accessibility - Yes! Jesse consistently went above and beyond with regards to his accessibility. He helped us solve problems of all sizes, big and small.

Project Architect Accessibility

Project Architect Accessibility - Bryce has responded very quickly to emails and braved Los Angeles county traffic many times to see that our project was as wonderful as it can be.

Interior Designer Accessibility

Interior Designer Accessibility - Vana drove all over the earth helping us pick the best tile and fixtures for our project. We cannot praise her enough for this!

Recognized Excellence

Recognized Excellence - The whole team has been phenomenal, but I would like to give a special recognition to Bryce for his patience with us as we ironed out the details, and I would like to give special recognition to Vana for guiding us to such wonderful materials.

Additional Comments

Additional Comments - Though the process of home remodeling is unpredictable and stressful, our worries were minimized by HartmanBaldwin’s experience and professionalism.

Recognized Excellence

Recognized Excellence - Bill Judson, Reg Abersek

Project Architect Accessibility

Project Architect Accessibility - Our project started with a different architect and changed to Bryce toward the end. Both were responsive.

Employees & Subcontractors

Employees & Subcontractors - The cabinet men in particular were great.

Recognized Excellence

Recognized Excellence - Bill Judson, Reg Abersek, Jesus (Last Name?), Vana Kiorsk, Matt Mace

They are the best I've ever worked with.

Project Manager Accessibility

Project Manager Accessibility - I'd give Levi a 7 for accessibility and responsiveness if I could.

Recognized Excellence

Recognized Excellence - I would like to recognize Jesse Emmert for his exceptional service.

Additional Comments

Additional Comments - This is the second time we have used them. They did such a good job the first time we came back to them.

Recognized Excellence

Recognized Excellence - Certainly Levi, our project manager who has been very helpful. And Jesse Emmert who helped us start this journey but has been unable to participate recently.

Recognized Excellence

Recognized Excellence - Alan, Bill and Vana have each provided fantastic service and have been great to work with through this point of the process.

Project Architect Accessibility

Project Architect Accessibility - Jeremiah promptly addresses my questions and concerns with much knowledge and expertise. He is also accessible and attentive.

Interior Designer Accessibility

Interior Designer Accessibility - Becca addresses my questions and concerns and always makes herself available to guide and support my decisions. She is observant and knows and understands my vision and has been a wonderful collaborator through this process.

Project Manager Accessibility

Project Manager Accessibility - Luis clearly communicates to us what is coming next in the project. He has been very helpful in meeting our needs as we remain in our home. We know our project is in good hands because Luis maintains excellent communication with the subcontractors and comes regularly to supervise the work being done which puts us at ease. Luis is thorough and makes sure all working areas are safe and clean.

Employees & Subcontractors

Employees & Subcontractors - All the workers have been excellent! They are professional diligent.

Recognized Excellence

Recognized Excellence - Everyone working on our remodel is beyond wonderful! But we think Doreen Ruiz really goes above & beyond to accommodate us, get answers, work with our thoughts and put them on paper, coordinate with the team, and rapidly communicate with us. She's a hard worker!

Recognized Excellence

Recognized Excellence - Troy, Jesse, Becca, Ty and a special thanks to Doreen (She and Ty rocked).

Additional Comments

Additional Comments - The weekly meetings were highly valued. When there was an issue, which construction almost requires, your response time and action made us feel comfortable and assured that we were going to receive quality.

I am likely to recommend if someone is demanding of high quality and can afford the costs.

Recognized Excellence

Recognized Excellence - Levi Losser was our on the ground project manager. I appreciated that he kept an eye on things and ensured that they were being done properly. He also had great ideas for improvements or when things did not work out quite like they thought they would.

Recognized Excellence

Recognized Excellence - The whole team is incredible, but we would like to acknowledge Sarah for going above and beyond to provide innovative ideas and read our minds at times since we couldn’t explain what we wanted. Most of the time we told her what we didn’t want and she figured it out!

At this point it is too early to answer this question as we have not even obtained necessary permits yet.

Project Architect Concern for Needs

Project Architect Concern for Needs - Ty did a great job working with the space limitations of my lot to create a more open and livable space. He provided very useful insight during the design development stage.

Interior Designer Concern for Needs

Interior Designer Concern for Needs - Myranda is incredibly responsive, knowledgeable, and pleasant to work with.

Recognized Excellence

Recognized Excellence - Myranda Snapp has been exceptionally responsive and helpful. Ty has as well. And Doreen has been helpful too.

We need to have completed our remodel to decide this.

Recognized Excellence

Recognized Excellence - Bill Judson Ty Otjen and Eva Arenas

Additional Comments

Additional Comments - We are very excited to live in our remodeled house, and we know it will be great!

Recognized Excellence

Recognized Excellence - I would like to recognize the entire team, but particularly Reg Abersek.

Additional Comments

Additional Comments - Over the years we've done a lot of remodeling, but this is the first time we've used Hartman and it was a revolutionary process for us. They took care of everything; we made the final decisions but they did all the work. That's not necessarily the case for the other contractors and tradespeople I've used over the years. They make the process as enjoyable and pleasurable as can possibly be with the stresses that go along with remodeling your house.

Excellent quality work - the remodel is beautiful, functional, and we've received many compliments on it. We are so pleased with the final result!

To provide context for the following: we had very limited person-to-person interaction due to the pandemic. It was clear the team was learning how to work in this mode during our job. We lived in the house during the work & the team was very willing to work with us to minimize risk of COVID exposure to both us and their crew. Despite the challenges of working in this way, the team pulled off a stunning transformation of our living space.

Project Architect Accessibility

Project Architect Accessibility - We primarily communicated with Jeremiah via weekly telecons and email. He was always responsive & helpful, and we appreciated his creative brainstorming throughout the process - his designs turned out beautifully. Our project had multiple challenges, including not only design work but also technical issues like moving load-bearing walls and seismic retrofits. The attention to detail on these features as well as the design elements was very much appreciated.

Team Problem Resolution

Team Problem Resolution - Issues were resolved when we raised them. Some tasks took longer than expected due to the pandemic, which is understandable and was not an issue for us.

Understand Building Process

Understand Building Process - The team spent much time in advance of the project clarifying scope, budget, and the overall plan/schedule, which we appreciated. Weekly telecons (and email/text as needed) kept us informed on progress. This minimized surprises and drama as the work proceeded. Changes to the scope were handled with clearly tracked change orders.

Additional Comments

Additional Comments - Excellent service and workmanship!

Recognized Excellence

Recognized Excellence - I would like to recognize my project manager Patrick, and also my architect Jeremiah Kimber, along with Jesse Emmert.

Construction Quality

Construction Quality - The close relationship and integration with their subcontractors was clear from the start. We came to realize there is a level of quality consistently expected by HartmanBaldwin and the subcontractors were proud to deliver that quality. The craftsmanship throughout the home makes our house feel like a showcase. We like to say to our Project Forman Levi that we’d invite every potential client over to “kick the tires” so they could touch and feel the HartmanBaldwin difference!

Overall Experience

Overall Experience - Having gone through two previous remodels on our home and after attending one of their workshops we were committed to the team experience you get with the Design/Build model. Included in the team was their Interior Designer Myranda. Incredibly efficient and knowledgeable, Myranda also possessed valuable interpersonal skills. She would listen to my husband’s and my strong and sometimes opposing opinions and return the next meeting and perfectly articulate what she had heard from both of us and invariably present the perfect solution that satisfied both of our desires and complemented the design of the home. Another notable difference with Design/Build is that our Architect Ty stayed with the project from start to finish. He attended weekly meetings which was extremely helpful and allowed for making adjustments throughout the project. When construction began the communication amongst the team was obvious. For example, unforeseen circumstances arose during demolition and if I was talking to one person to update them about it they usually had already heard the news. A breath of fresh air considering the communication bumps we had experienced during previous remodels.

Value Received

Value Received - Not only did we get high quality design, workmanship and materials, we feel that choosing HartmanBaldwin over lesser bids ultimately saved us money overall due to the Design/Build model. Their many detailed and specific conversations with us early on saved us untold amounts of misunderstandings and rework. In addition, when problems arose HartmanBaldwin’s philosophy of getting it right probably saved us significant amounts of money relative to most other contractors.

Additional Comments

Additional Comments - We’d like to thank our Sales Consultant Jesse for thoroughly presenting the design and development stages and shepherding the project from start to finish. Our Architect Ty who thoughtfully listened and not only designed a gorgeous and functional kitchen and family room space but delighted us weekly with creative and artistic designs that solved all kinds of challenges and added beauty to every area of our home. Troy, as Senior Project Manager deftly guided the entire construction project. Project Foreman Levi was prompt, courteous, always reachable and a problem solver. He ran the weekly meetings with professionally presented Notes Summaries that covered topics like safety and security, schedule forecasting, and decisions and selections. Lead Carpenter Fernando was unfazed by any challenge and could do anything presented to him. Another example of a true professional.

Employees & Subcontractors

Employees & Subcontractors - In addition to being prompt, courteous, neat, and skilled, they've clearly all earned A's at the HB Charm School.

Construction Quality

Construction Quality - Here's where the HB team really shines. Not only is the design ingenious, but the execution of the design is perfection and the team seems to spare no effort or expense to get to perfection.

Overall Experience

Overall Experience - The HB team worked within our weird and unpredictable schedules, kept us fully informed, came up with brilliant design ideas, and made the entire project, from design to completion, enjoyable.

Professional Completion

Professional Completion - We're happy. Our friends and neighbors are happy. We LOVE our new entry and are thrilled you figured out a way for us to keep the big oak tree we planted in the wrong place decades ago.

Client For Life

Client For Life - Well, since the early '90s. This was our fourth project with Hartman Baldwin and we are grateful that they were still willing to work with us on solving yet another very ugly problem.

Recognized Excellence

Recognized Excellence - We've learned that only those who provide exceptional service work for HB. And I don't think that's because we're such wonderful clients!

Recognized Excellence

Recognized Excellence - The entire team is excellent. phenomenal attention to details.

Use Comments

Use Comments - HB is definitely targeting those with the discerning eye for details. We were hesitant due to the initial price points but essentially decided to proceed from a friends recommendations. In retrospective it was a great decision as time lines were met and jobs were completed to perfection. We are happy with the project and will be planning for more with HB. Definitely worth it to go through the process hassle and aggrevation free.

Additional Comments

Additional Comments - We are a work in progress....so far our experience has been great

Salesperson Accessibility

Salesperson Accessibility - Bill did a great job helping us focus the scope of our project. We appreciated his excellent listening and communication skills!

Project Architect Accessibility

Project Architect Accessibility - Alan listened and worked very hard to give shape to our ideas. We really appreciated all the times he went back to the drawing board to get the concept just right

Project Manager Accessibility

Project Manager Accessibility - Reg runs a tight ship! He makes sure we know what to expect each week and the process has proceeded like clockwork. He has been extremely considerate of our needs and comfort in the midst of the controlled mayhem.

Employees & Subcontractors

Employees & Subcontractors - Top notch crew! Everyone is very polite, professional, and attentive to detail.

Recognized Excellence

Recognized Excellence - Levi and Alan were excellent partners throughout the process. Thank you!

Recognized Excellence

Recognized Excellence - Patrick Romero was outstanding from start to finish. We also loved working with Al Zepeda who convinced us that HB was an excellent contractor. Our architect, Alan Brookman, did an outstanding job on a challenging project.

Unfortunately, your surveys take up too much time and are intrusive, especially throughout the building process. This is the last survey that I shall do for your company. I do think you are terrific and have shared it with friends and family.

Easier Than Expected

Easier Than Expected - We have used them before and that is why we went back to them. They came up with great, unique ideas that exceeded our expectations. The contractors have done highly quality and exceptional work.

Use Comments

Use Comments - They have created some exceptional ideas for the remodeling of our house, that we would not have thought of. Those suggestions they made turned out to be pretty spectacular.