We are still in the middle of the project so now is not the appropriate time to agree or disagree with a recommendation.
Recognized Excellence - Everyone working on our remodel is beyond wonderful! But we think Doreen Ruiz really goes above & beyond to accommodate us, get answers, work with our thoughts and put them on paper, coordinate with the team, and rapidly communicate with us. She's a hard worker!
This project is a decade in the making as my parents were not 100% confident with previous plans & ideas Our confidence with HB began with the initial phone call and has not wavered throughout the process. HB has performed as a high functioning team throughout the process and has listened to our ideas— even when we weren’t clear. Much of our project was very sentimental—my parents are in their 80’s and have lived there for over 50 years. This is their first remodel. HB have truly been respectful with the sentimental piece of this project and surprised us by incorporating special features into the final design that play off memories that we’ve shared or designs that trigger fond memories.
It’s hard to believe, but it has been a smooth process and we are beyond impressed with the quality of the design and actual build. They are within budget and even incorporated ideas and materials at a cost that was extremely reasonable. Huge value for their end product. Cleanliness… OMG! We can not believe how clean our worksite is! Every day, the site is cleaned & organized. Materials are stacked thoughtfully and tools are safely stored or taken with the team. The floors and entire site are vacuumed or swept for dust and trash is removed… daily! Our project is close to completion and we couldn’t be happier. We can’t wait to get into our new kitchen and living areas to create more memories. We are SO happy with choosing HB!
Recognized Excellence - The whole team is incredible, but we would like to acknowledge Sarah for going above and beyond to provide innovative ideas and read our minds at times since we couldn’t explain what we wanted. Most of the time we told her what we didn’t want and she figured it out!
Additional Comments - Over the years we've done a lot of remodeling, but this is the first time we've used Hartman and it was a revolutionary process for us. They took care of everything; we made the final decisions but they did all the work. That's not necessarily the case for the other contractors and tradespeople I've used over the years. They make the process as enjoyable and pleasurable as can possibly be with the stresses that go along with remodeling your house.
Excellent quality work - the remodel is beautiful, functional, and we've received many compliments on it. We are so pleased with the final result!
To provide context for the following: we had very limited person-to-person interaction due to the pandemic. It was clear the team was learning how to work in this mode during our job. We lived in the house during the work & the team was very willing to work with us to minimize risk of COVID exposure to both us and their crew. Despite the challenges of working in this way, the team pulled off a stunning transformation of our living space.
Project Architect Accessibility - We primarily communicated with Jeremiah via weekly telecons and email. He was always responsive & helpful, and we appreciated his creative brainstorming throughout the process - his designs turned out beautifully. Our project had multiple challenges, including not only design work but also technical issues like moving load-bearing walls and seismic retrofits. The attention to detail on these features as well as the design elements was very much appreciated.
Team Problem Resolution - Issues were resolved when we raised them. Some tasks took longer than expected due to the pandemic, which is understandable and was not an issue for us.
Understand Building Process - The team spent much time in advance of the project clarifying scope, budget, and the overall plan/schedule, which we appreciated. Weekly telecons (and email/text as needed) kept us informed on progress. This minimized surprises and drama as the work proceeded. Changes to the scope were handled with clearly tracked change orders.
Additional Comments - Excellent service and workmanship!
Recognized Excellence - I would like to recognize my project manager Patrick, and also my architect Jeremiah Kimber, along with Jesse Emmert.
Construction Quality - The close relationship and integration with their subcontractors was clear from the start. We came to realize there is a level of quality consistently expected by HartmanBaldwin and the subcontractors were proud to deliver that quality. The craftsmanship throughout the home makes our house feel like a showcase. We like to say to our Project Forman Levi that we’d invite every potential client over to “kick the tires” so they could touch and feel the HartmanBaldwin difference!
Overall Experience - Having gone through two previous remodels on our home and after attending one of their workshops we were committed to the team experience you get with the Design/Build model. Included in the team was their Interior Designer Myranda. Incredibly efficient and knowledgeable, Myranda also possessed valuable interpersonal skills. She would listen to my husband’s and my strong and sometimes opposing opinions and return the next meeting and perfectly articulate what she had heard from both of us and invariably present the perfect solution that satisfied both of our desires and complemented the design of the home. Another notable difference with Design/Build is that our Architect Ty stayed with the project from start to finish. He attended weekly meetings which was extremely helpful and allowed for making adjustments throughout the project. When construction began the communication amongst the team was obvious. For example, unforeseen circumstances arose during demolition and if I was talking to one person to update them about it they usually had already heard the news. A breath of fresh air considering the communication bumps we had experienced during previous remodels.
Value Received - Not only did we get high quality design, workmanship and materials, we feel that choosing HartmanBaldwin over lesser bids ultimately saved us money overall due to the Design/Build model. Their many detailed and specific conversations with us early on saved us untold amounts of misunderstandings and rework. In addition, when problems arose HartmanBaldwin’s philosophy of getting it right probably saved us significant amounts of money relative to most other contractors.
Additional Comments - We’d like to thank our Sales Consultant Jesse for thoroughly presenting the design and development stages and shepherding the project from start to finish. Our Architect Ty who thoughtfully listened and not only designed a gorgeous and functional kitchen and family room space but delighted us weekly with creative and artistic designs that solved all kinds of challenges and added beauty to every area of our home. Troy, as Senior Project Manager deftly guided the entire construction project. Project Foreman Levi was prompt, courteous, always reachable and a problem solver. He ran the weekly meetings with professionally presented Notes Summaries that covered topics like safety and security, schedule forecasting, and decisions and selections. Lead Carpenter Fernando was unfazed by any challenge and could do anything presented to him. Another example of a true professional.
Employees & Subcontractors - In addition to being prompt, courteous, neat, and skilled, they've clearly all earned A's at the HB Charm School.
Construction Quality - Here's where the HB team really shines. Not only is the design ingenious, but the execution of the design is perfection and the team seems to spare no effort or expense to get to perfection.
Overall Experience - The HB team worked within our weird and unpredictable schedules, kept us fully informed, came up with brilliant design ideas, and made the entire project, from design to completion, enjoyable.
Professional Completion - We're happy. Our friends and neighbors are happy. We LOVE our new entry and are thrilled you figured out a way for us to keep the big oak tree we planted in the wrong place decades ago.
Client For Life - Well, since the early '90s. This was our fourth project with Hartman Baldwin and we are grateful that they were still willing to work with us on solving yet another very ugly problem.
Recognized Excellence - We've learned that only those who provide exceptional service work for HB. And I don't think that's because we're such wonderful clients!
Recognized Excellence - The entire team is excellent. phenomenal attention to details.
Use Comments - HB is definitely targeting those with the discerning eye for details. We were hesitant due to the initial price points but essentially decided to proceed from a friends recommendations. In retrospective it was a great decision as time lines were met and jobs were completed to perfection. We are happy with the project and will be planning for more with HB. Definitely worth it to go through the process hassle and aggrevation free.
Additional Comments - We are a work in progress....so far our experience has been great
Salesperson Accessibility - Bill did a great job helping us focus the scope of our project. We appreciated his excellent listening and communication skills!
Project Architect Accessibility - Alan listened and worked very hard to give shape to our ideas. We really appreciated all the times he went back to the drawing board to get the concept just right
Project Manager Accessibility - Reg runs a tight ship! He makes sure we know what to expect each week and the process has proceeded like clockwork. He has been extremely considerate of our needs and comfort in the midst of the controlled mayhem.
Employees & Subcontractors - Top notch crew! Everyone is very polite, professional, and attentive to detail.
Recognized Excellence - Levi and Alan were excellent partners throughout the process. Thank you!
Recognized Excellence - Patrick Romero was outstanding from start to finish. We also loved working with Al Zepeda who convinced us that HB was an excellent contractor. Our architect, Alan Brookman, did an outstanding job on a challenging project.
Unfortunately, your surveys take up too much time and are intrusive, especially throughout the building process. This is the last survey that I shall do for your company. I do think you are terrific and have shared it with friends and family.
Easier Than Expected - We have used them before and that is why we went back to them. They came up with great, unique ideas that exceeded our expectations. The contractors have done highly quality and exceptional work.
Use Comments - They have created some exceptional ideas for the remodeling of our house, that we would not have thought of. Those suggestions they made turned out to be pretty spectacular.
Additional Comments - I very much appreciate the interaction between professionals when an issue comes up and needs to be addressed. I like being part of a collaborative process.
Recognized Excellence - I would like to recognize Troy for his exceptional service.
Recognized Excellence - This is our second project with HartmanBaldwin in the last three years. We are very happy to be working again with Project Manager Reg Abersek and our architect Jeremiah Kimber. What issues other construction companies might regard as trivial or unimportant, HB takes our concerns seriously and makes sure every request is promptly addressed and resolved. We know everything will turn out perfectly. The peace of mind we have when remodeling with Hartman Baldwin is priceless.
Recommend Builder - The restoration and remodel of my home (built in 1931) has spanned almost 8 years, and HB has been an amazing partner. The first compliment my home gets is how seamless the old and new wings are. The second is always about the quality of the design and construction, and attention to detail. Thank you, HB!
Recognized Excellence - thank you, Alan Brookman, for the umpteen reworks through the planning stage and your meticulous attention to detail. and thank you, Troy Coats, for giving form to that vision.but really, everyone has been great to work with!
Recognized Excellence - Ralph Castillo, Darin , Bill Judson. for delivering the quality that we expected from HB. Levi and Jason for being very willing to work through the day to day needs of the job.
Recognized Excellence - As usual, we love working with Reg and Ty, although this time we are having material challenges with the schedule. The guys from Caulder are top notch and so are he cabinetry folks.
Additional Comments - Our pre-design and design phases have exceeded our expectations. We feel prepared now that we are entering construction.
Recognized Excellence - In addition to Bill Judson, Patrick Szurpicki and Reg Abersek, Patick Romero and Sonia Estrada have been terrific to work with. All around the HB team is professional, courteous and does high quality work.
Recognized Excellence - We had exceptional service starting with bill Judson in the initial phase, then Patrick Szurpicki for architectural design and finally Reg Abersek and Sonia Estrada for construction .
Improvement Suggestion - We were very impressed with the professionalism and high quality service provided by all of the Hartman Baldwin staff. They made a complex process very easy to proceed through step by step. The craftsmanship of the kitchen cabinets and new staircase was exceptional. All work was very high quality.
Overall Experience - Everyone we worked with at Hartman Baldwin was extremely knowledgeable, interested in our needs and available whenever we needed them. Extremely great people!
Additional Comments - Working with Hartman Baldwin has been a very positive & rewarding experience for me.As a single woman, I needed a company I could have confidence in & trust. With Hartman Baldwin, I do not have to worry about a thing.I know that I am in good hands with them.Jeanne Bartel
Additional Comments - HartmanBaldwin is such a professional & ethical company to work with. They really take the time to listen to the client's needs & concerns.I am very pleased they are remodeling my home.Sincerely,Jeanne Bartel
Additional Comments - I cannot begin to say enough good things about HartmanBaldwin. I absolutely love my beautiful new kitchen they designed & built for me. They also put in lighting in the family room too. It’s such a pleasure to just sit & enjoy the lovely surroundings.Everyone that has seen the kitchen thinks it’s absolutely gorgeous.I would highly recommend this wonderful company to all my friend.Sincerely, Jeanne Bartel
Additional Comments - Recently, I had additional work done since my kitchen remodel last year. I had lighting put in the living room & upper hallway. The ceilings had to be retexturized & I had several rooms repainted. Also, had the banister going up the stairs & front door restrained to match the wood floors. As usual, the workmanship of HartmanBaldwin is impeccable & everything turned out beautiful.I love having this company work on my home, because I know from past experience that I can totally trust them & everything will turn out very professional.
Additional Comments - Very happy with Hartman Baldwin.
Recognized Excellence - Everyone's been great. Jason the carpenter has been great.
Recognized Excellence - "Team" is very much at the core of our experience with HartmanBaldwin. We appreciated that team dynamic as it was expressed in professional excellence and kind care.
Additional Comments - Terrific team. Terrific experience. Terrific outcome.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HartmanBaldwin Design/Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys