COVID-19 has changed everyone's way of life, and Harley Exteriors believes that people's health is most important. Therefore, our employees are taking daily precautions to ensure our communities safety. Our front-line employees are working from home, our in-home estimates are implementing extra sanitary protocols, and we're now also offering virtual estimates. We're all in this together! #wegotthisseattle
I would recommend you to anyone that is interested in replacing windows.
The sales person gave a full and accurate presentation which explain the process and advantages of the Harley products and process. The installation was quick and professional. Harley responded quickly to our inquiry about window replacement. Being a local as opposed to a national chain was important.
If you are going to buy the windows, be aware that they are expensive.
All was well except that the cost, even with the discounts, was exorbitant like unto a plumber's bill.
The job was not completed as expected.
I am very happy with the quality of work and would highly recommend Harley Exteriors.
i retrospect, I feel like the sales person was pretty high pressure and I still think it's unhelpful that Harley does not facilitate interaction with former happy customers.
Once arrived,they worked steady and were done in a timely manner. I had to speak a little slowly since the men didn't speak English as fluent but we communicated as needed.
The only reason "likely to recommend" is a 4 star rating is that it is difficult to evaluate the actual quality of the windows in just a few weeks. I would reserve a 5 star rating pending my observations of their performance over the coming winter months. These are priced at a premium product price range and I would like to see that performance level before I give them 5 stars. I have no serious objections with the quality of their work and instillation. I expect the windows will live up to their description. I'll be glad to update this review after I have an opportunity to observe their actual performance.
Be more accurate and be more professional with your sales pitch. Reduce the high-pressure without forfeiting your sales numbers. You may even find better results if you walk in with confidence and respect. Also, the windows with privacy glass done incorrectly (privacy glass on the kitchen window one of our largest windows and no privacy glass on the bathroom window, our smallest window.) could have been figured out before they arrived if there was a quality check before taking the product to your client. Now you have wasted 2 more days of travel, manufacturing, wait time for you and client, and created a less satisfactory experience. Saves you money and time, the client time and we might be willing to tell people you installed our windows if there weren't mistakes, broken glass and suboptimal communication. If you made up for your mistakes a little we would be more satisfied but, we haven't heard from anyone other than the installer unless you are scheduling a day to return then we hear from you. All in all, middle of the road and what I expected from a contractor instead of a professional company. Nothing above and beyond and nothing to rave to the media about.
They did a great job!
The installation was scheduled for September 6th and they did not show up. I called the next day and was told that they had misplaced our windows. They were able to reschedule for the following saturday. The replacement was done quickly and the windows looks great. There was a sash that ended up being the wrong size. The installation foreman said would be reordered then replaced. When I checked on it 5 days later the project manager did not know what I was talking about and would have to look into it. I am still waiting on the resolution.
Harley Exteriors did a good job on the roof. They are more expensive than other roofers. The job was completed in 2 days. I did find nails, bits of roofing tiles and roofing paper scattered on the ground around my house. The roofers also left a bench seat from their van on my property with a "Free" sign on it when they left. I received an email and a phone call from my project manager introducing himself. He said he would contact me about an installation date but never did. The first indication I had about the install was a knock on my door at 7:15 am when the roof supplies were being delivered. That happened on a Friday. I called Harley Exteriors and was told that my roof installation was scheduled for the following Monday.
Team was easy to work with, folks coming to do installation were also courteous and respectful of property, explained what they were going to do and reviewed the final product/installation with me.
I really like the windows and the installation was relatively easy!
My husband and I decided to work with Harley Exteriors to replace our casement style windows. The sales representative mentioned that they specialized in that specific window style and they’re generally harder to replace. We agreed to the “one time only” price and were later contacted to set up an installment date with our project manager, James. Everything was great and we prepped our house for the installation the night before by removing everything from on/near the walls. We were told the contractors would arrive anywhere between 8-10am. I got a call from James at 9am that morning stating that they were not going to come install our windows that day because they had not even been MADE. The company who makes the windows didn’t have a specific part (not their fault) but Harley Exteriors waited until the morning of our install to inform us. We had to put the house back together again and were told there was no estimated date for our windows to be finished. After a few weeks we finally got another install date and I asked James to keep me updated on every new detail about our windows. He did not do this and my husband and I actually had a very hard time getting in contact with him through both phone and email. No compensation was offered for their mistake and we had to ask for it. The actual window installation went well and the windows are fine. Nothing spectacular but they seem to be good quality windows. This however means next to nothing with how they treated us as customers. Stay away from Harley Exteriors.
Harleys did an exceptional job replacing windows in our home. Their work integrity is exceptional. Unfortunately, we had a "hurry-up" job, but they came thru as promised. Would we hire them, again, you bet.
They told me one thing and they didn't follow through regarding what they said.
Pricing on products isn't transparent. We were also told there was a guarantee on our originally quoted price. That was untrue.
It was very high-quality workmanship and they had a good public contact.
I would HIGHLY recommend Harley Exterior's for window replacement!!
The process was well communicated. The crew was very detailed oriented and cleaned up well. They were great to work with.
I highly recommend!
Harley Exteriors did an excellent job. They kept everything clean and cleaned up nicely upon completion.
windows look beautiful easy to open love
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Harley Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys