Very professional from start to finish. Quality of work is exceptional. We enjoyed working with the highly talented Team that worked on our basement project. Excellent value and they accommodated all our needs.
From the first communication from HIVEX, we have been nothing but pleased. This truly is a family company when you start the process and communicate with husband and wife teams from the first booking of appointments to estimates to the contracts to the VP of production. Never at any point was there hesitation to have contractors in my house while I was at work or while at home. The company and their employees were efficient, communicative, tidy, prompt and receptive to questions. Being on the OCD side, I felt at ease with a clear timeline of events, completion dates and the breakdown of payments. Updates were communicated on a weekly basis from the foreman and questions were promptly answered. I never felt pressured into something I didn't need and felt respected when I had questions that were beyond my scope and sequence. I absolutely would recommend them to complete a basement.
Additional Comments - Thank you all for helping us create a beautiful addition to our home. The quality of craftsmanship and knowledge of construction is exemplary!
Work well done.
The project was thoroughly explained to me before beginning the process with timelines, expectations and fees. Communication was excellent via text, email and phone calls. The crew was courteous, professional and friendly. The quality of workmanship is excellent. I have already recommended this company to neighbors.
HIVEX as a whole is a very professional superb company. I would recommend them 100 times over to anyone who is looking for respectful, adequate, professional and awesomeness. They are more than prepared to follow thru and produce the exact expectations you are looking for!!!
I have no regrets or complaints. They did excellent.
Everyone working on our HIVEX project has gone out of his/her way to keep us informed, make the job flow smoothly, and fulfill any requests we might have. While I have heard horror stories from friends of mine about remodeling they had done by other businesses/contractors, I have nothing but good things to say about HIVEX. Their work and advice is giving us a wonderful end product.
Additional Comments - They were easy to work with. Even when things were going on, I wanted to tweak things here and there. They got it changed in a timely manner. They were great!
Yes, I would recommend HIVEX Basement Finishing Co. to a friend.
Additional Comments - Very personal and professional company to work with.
Overall HIVEX is a great company and we have had a very good experience working with them. Every remodeling has its bumps in the road, and when we hit those, HIVEX was quick to make it right and make sure we were happy as the customer. Truly a great company.
Would recommend and have passed the name along. Experience so far has been wonderful.
The project was stress-free! They kept great communication with us throughout the project and strived to meet and exceed all of our expectations.
I found them very efficient and professional. I would definitely recommend them.
HIVEX was an amazing company with which to work. They were friendly, professional & kept us informed every step of the way through the process of finishing our basement. They finished ahead of schedule & the workmanship was outstanding. We are so pleased with our basement and would wholeheartedly recommend them to others.
Additional Comments - We are very happy with the way our basement turned out. It was so nice to know that we worked with a reliable and reputable company that we could trust.
Everything was done on time
I am pleased with the results
Top notch!! I'm glad I chose HIVEX to complete my basement.
HIVEX finished the project ahead of schedule and worked around our flooring installation to make it a seamless install. We are very pleased with the end product and John, our project manager, was great.
My neighbor recommended Hivex to me and they were very satisficed.
Additional Comments - Yes they were taking care of the hard wok and left us of all the fund decision making. The project manager was very responsive and super easy to talk throughout the whole process It turned out so much more than I imagined . Thanks again Hivex.
Our thanks and appreciation for the professionalism of this family run organization. This was true throughout the process and by all employees including carpenters, electricians, plumbers, drywall men and everyone. I am pleased too that young skilled workers are given opportunity to work in an organization that supports their professional growth. Work was well done, completed on time, and all employees including our project manager Terry were very responsive.
Communication/Response Time - Terry Lewis our project manager was very responsive and effective throughout the process as was the office staff . All are clearly knowledgeable and efficient. Work was done on a timely basis.
Additional Comments - My thanks and appreciation for the professionalism of this family run organization. This was true throughout the process and by all employees including carpenters, electricians, plumbers, drywall men and everyone. I am pleased too that young skilled workers are given opportunity to work in an organization that supports their professional growth.
From start to finish, this project has been absolutely amazing. Everyone has been both pleasant and professional. Each phase of the project was completed on time. The team was able to provide suggestions on the better way to complete things when asked. The office personnel were also very responsive and wonderful to work with. The quality of material was of high grade and no corners were cut. The company is licensed and insured and went through the proper channels and obtained the required permits. The results are beyond my wildest expectations. I actually started to cry - everything looked so beautiful!
Additional Comments - This is an incredible company with wonderful people. I truly wish they worked on other areas of the home and not just the basement!
We chose to use HIVEX after looking at a number of other local companies. We were incredibly pleased with their upfront cost and contract as all the other companies only offered a general estimate which we knew would likely increase. Additionally, the brochure and wheel which was provided at the outset was so helpful as we always knew what part of the job was coming up next. Their overall presentation was far superior to any other company as was their professionalism. Throughout every step of the process we were pleased with their correspondence, cleanliness and overall willingness to engage with any and all questions we had. There is no doubt we will continue to recommend HIVEX to family and friends. Outstanding company!!!
I would give them a 6! They're incredibly competent, courteous, and efficient.
Communication/Response Time - 7 he was fantastic. Bob was one of the best young project manager I've ever encountered.
I would highly recommend this company to anyone looking to finish or remodel their basement. They're upfront with pricing, very professional, very organized and extremely friendly to work with. 5+ stars for this company.
Types of work - Complete basement finish from top to bottom. 2 bedrooms, 2 bathrooms, kitchen, laundry, family room
Problem Resolution - No problems at all encountered to date, at 5 weeks in.
Professional & Organized - Amazing how organized they are. Well oiled machine
Communication/Response Time - Every time, no issues
Additional Comments - 5+ stars for this company. Highly recommend they care about their clients.
Additional Comments - Great service and excellent work!
They were very professional, efficient, and the work was done quickly. The crew was great and Bob the project manager did well. We're very happy with the work that was done.
HIVEX is extremely knowledgable in all that they do regarding Basement Finishing. They are professional, communicative, and their staff is 5 star!
Additional Comments - Hivex went above and beyond in assisting us with our basement project. Their craftsmanship and project organization made this huge project an enjoyable experience. Will be recommending them to everyone!
Additional Comments - The process thus far has been wonderful. Any questions or issues are addressed quickly and completely. We’re extremely happy with the work and process and are looking forward to finishing up in a couple weeks so we can start enjoying the space.
HIVEX Basement Finishing Co. was on point and on schedule from start to finish. They are very talented in their professionalism and responsiveness!
I did not have a problem with them at all. They are great!
Additional Comments - Great company to have work for us! I was very comfortable. I am very pleased!
So far, everything has gone exactly as described. I love that we have not had any unexpected expenses or surprises.
Additional Comments - It was truly the best experience dealing with HIVEX! They truly helped us through the whole process of finishing our basement. I would highly recommend them
Additional Comments - We loved working with Hivex to finish our basement! They began work during the pandemic and were always careful and respectful of safety measures during that time. They did beautiful work and our basement has become an amazing place for our kids to play and our guests to stay!
It went great! They were prompt and the project was completed in a timely manner. They started Feb. 1 and ended at the end of March. Everything was correct; the craftsmanship and the quality were excellent.
Additional Comments - It went great! They were prompt and the project was completed in a timely manner. They started Feb. 1 and ended at the end of March. Everything was correct; the craftsmanship and the quality were excellent.
Basement is looking great
We were very impressed with their systematic approach to managing the project from initial assessment, design, weekly progress updates and final finish of our basement. Throughout the project, HIVEX showed great attention to detail, only used quality materials, used their own highly skilled employees (no subcontractors), and was quick to resolve any concerns. They were extremely flexible and responsive to any changes we desired. They established a realistic timeline and, in spite of potential delays due to inclement weather, still completed the project ahead of schedule. Their facilitation of the permitting process, HOA approvals and inspections placed minimal burden on us as the homeowners.
Sales Knowledge - Their specialization in this area of construction enables HIVEX to clearly explain what they offer, what they don't offer, and what the purchaser can expect for their investment.
Communication - Between weekly scheduled updates via email or phone, our assigned project manager was easy to access and regularly provided additional updates or status changes in response to our queries.
Problem Resolution - Very few problems needed to be addressed during our project but even the smallest ones were addressed and quickly resolved.
Value - No hidden costs - their contracting approach is very transparent.
Areas For Improvement - None. HIVEX met or exceeded all of our expectations!
Areas Of Satisfaction - Cost, timeliness and quality of the finished product.
Recognized Excellence - Bob Salo, for going above and beyond with communications, patience and flexibility. The lead for the egress window (can't remember his name) was very friendly and responsive to our questions throughout that component of the project. Nate, who always showed up to the job site with a smile on his face and helped us with many of the final touches!
Additional Comments - We are so glad we chose HIVEX basements to do this job!
Overall professionalism and flexibility of the company, along with their disciplined timeline and professional contractors, makes us feel comfortable to recommend HIVEX to our friends.
Professional & Organized - Excellent on timelines and keeping homeowner up to date. Also flexible when homeowner requested time delays due to back log of fixtures.
Additional Comments - Overall extremely satisfied to date, basement is not completed yet so hope to have a final survey questionnaire sent as well. Appreciate the time Chris has took with us, to include meeting us at Home Depot to assist in product purchases. There have been a few mistakes and lack of attention to detail on a few things, door left unsecured several times, but these to date have been corrected by Chris. No project goes 100% perfect but Hivex business model and customer service comes close.
VERY PLEASED WITH THE ENTIRE PROCESS. BOB, THE PROJECT MANAGER WAS PROFESSIONAL ,KNOWLEDGEABLE AND KEPT ME INFORMED EACH WEEK. THE WORKMEN WERE RESPECTFUL AND HARDWORKING AND THE OFFICE STAFF WAS FRIENDLY AND HELPFUL WITH MY FINANCIAL ARRANGEMENTS. THE BASEMENT LOOKS GREAT.
HIVEX team did a wonderful job on our basement. We are very pleased with the results. We highly recommend this company to anyone wanting to get their basement finished. Excellent communication, reasonable pricing.
HIVEX Basement Finishing Co. provides quality service which is most important and are very professional.
HIVEX has been fantastic while finishing our basement. Helped prep the space and have been so independent and non-intrusive - they couldn't have made it easier to take on a project of this size. They have been quick to address questions and concerns and have approached each issue with a positive "of course we can" attitude. Regarding payments and change orders - no surprises from the moment we signed the contract. Highly recommend this company.
HIVEXs entire team is very professional and friendly. Their work is first class.
They provide a lot of attention to detail with their craftsmanship.
Problem Resolution - They absolutely effectively addressed and resolved problems.
Professional & Organized - They were professional and organized. They have military precision. They spent a lot of attention to detail. Not only that, but they have different teams. They have framing people, electrical, dry wall, and the trash cleanup. Everything was precision.
Sales Knowledge - They answer the phone calls, and explain everything in detail.
Additional Comments - It was the best experience I every encountered. It was a massive project. They made the transition from start to finish very pleasant.
Everything looks great!
Great quality service. They were responsive to all of our wants and needs.
Additional Comments - I've had other contractors come in to provide quotes for flooring and they were impressed by the work done in my basement. I think Chris McNally is amazing. He was professional, courteous, safe, and knowledgable. Mike was professional and courteous as well and I just greatly appreciate them both, as well as the whole team. Thank you so much and I will most definitely be recommending you all to others.
Yes, HIVEX has worked with our desires the entire time, has kept us informed of the process all along the way, and has made every effort to help us achieve the basement we are hoping for. I would absolutely recommend them to anyone interested in finishing a basement.
I would definitely recommend HIVEX to friends, family members and co-workers. Their level of professionalism, combined with the quality of work is second to none. I have worked with numerous contractors in the area and HIVEX is head and shoulders above the competition in every way.
Professional & Organized - I couldn't agree more. They let me know when they would be there, what they would be working on, how long it would take, and what the next steps where. The communication was superb.
Communication/Response Time - Chris McNally was professional, courteous, and prompt to respond to all of my questions and concerns during the process. A true professional.
Professional & Organized - Commercial grade project management system in place.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HIVEX Basement Finishing Co. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys