All major departments are working from home, we have increased sanitation of all public areas, and are hosting no meetings bigger than 5 people at a time.
We loved our house and Ellsworth floor plan. Garman builders has built it very well. Has recommended friends and family members already.
My husband and I have built homes before and have never experienced such professionalism. Garman was so organized. We were extremely impressed with the schedule you provided us with what to expect timewise.
They are convenient and have good customer service.
Garman Builders offers great plans in affordable prices.
I've told many people never to build with this company
Very pleased with the quality of my home and quick response to minor issues that have come up.
I personally think that their processes and people are amazing.
Areas Of Satisfaction - Garman Builders exceeded on the cleanliness of the home when I first got it. They got the spots off the walls and etcetera. They did a really good job.
Little value for the money, a lot of corners were cut, home is overpriced, and the build quality is average. Materials used were no less than Home Depot or Lowes. This is a half-million-dollar home and you don't get much for what you pay.
Areas Of Satisfaction - Quality
Overall, they did a good job. I only have one issue regarding my front walkway.
I doubt i would. This experience has been as expected and frustrating at times. My impression is that Garman isn't any better than other builders. For example the first time we called with cooling issues we where told over the phone to go to the basement and make adjustments. Very poor first impression.
Areas Of Satisfaction - Timeliness
Recognized Excellence - Troy was really great. I know he was busy but he was always was kind and responsive.
The quality of Garman’s homes are easy to recommend, but their customer service is not at all at the level of their product.
We are very pleased and appreciate the care and attention to the home.
Areas Of Satisfaction - Vicki
Garman was very accommodating to our wants and needs in our new house. They never complained or pushed back when we asked questions and wanted to change some options.
Additional Comments - Overall great experience!
Follow Up - Rajan was fantastic to work with. We very much enjoyed his company and help. He was always helpful and responded quickly to us. If he wasn't able to answer our question, he promptly directed us to the person who could.
Areas Of Satisfaction - I was the most satisfied with every aspect of our experience. We had no problems.
Positive Experience - We just bought a model home, so we had no issues. The guy that did the walk through with us was super nice. They are very responsive, so the customer service is really good. We needed them to come out to look at our sub pump, and they came out very quickly. So far, they have been very responsive to our issue.
Decision Making Factor - The house is very modern. It was very cool. Everything was super nice. We got the model home, and it had all of the updates in it. Everything was move in ready.
There are many "ghosts in the closet" found withing a year in the house. Of coarse after asking for feedback in less than 3 months to raise reputation doesn't look like.
Areas Of Satisfaction - I am most satisfied with everything. I would give them a 10 on everything if I had that option.
Recognized Excellence - I would like to recognize Troy & Frank for their exceptional service.
I have already recommended the builder to Michael Pacewicz and Laurel Anderson my coworkers. They both bought homes as well.
Areas Of Satisfaction - We are satisfied with the entire process of buying our newly constructed home. We are most satisfied with the quality of our home and the materials used in the construction.
Positive Experience - We must have looked at the model home 20 times but Vicki was always friendly and patient with our visits.
Recognized Excellence - The entire team did a wonderful job. Vicki and Troy were who we met with most.
Because they don't provide quality.
Salesperson - She was very attentive, very knowledge. She always tried her best to give our queries to be answered on time with a relaxation answer.
Selections Coordinator - Our selection coordinator was very knowledgable.
Project Manager 1 - He was very helpful and understanding. He answered all our questions very quickly with the appropriate answers. He helped us each day we had confusions regarding our choices kind stuff.
Professional & Organized - Very very professional.
Preferred Lender - Matt Zoll was very helpful.
Likely To Recommend - Yes I would definitely recommend Garman Builders to a friend without any doubt. Their staff members are very talented. Thank you so much for everything.
Areas Of Satisfaction - With everything especially the staff that very helpful.
Recognized Excellence - Samatha and Rob musser
Salesperson - Nicole is amazing - we had to make decisions quickly and she went above and beyond to provide information that would help us to do that. She was also patient with us as we explored options and changed our minds many times!!
Selections Coordinator - Kristen was very helpful. We enjoyed working with her.
Project Manager 1 - Troy was so helpful and patient with our concerns - as we lived only a mile away from the new house we were here all the time checking on things and asking about options we didn't think of during the selections process. He was incredible - very responsive and honest about what could be done and what couldn't be done.
Schedule 1 - It was actually done prior to the original finish date which helped us tremendously as the original date was Dec. 20. The earlier date allowed an easier transition for us, our movers and the buyers of our old home We are very grateful for the earlier settlement date.
Areas Of Satisfaction - Everything - even now we met with people from the renovations group and they have been great.
Recognized Excellence - Nicole Enck, Kristen Hunt, Troy Hossler, Rodney - the site supervisor - I forget his last name. These are the people we had the most contact with and they were all exceptional at their jobs and as positive representatives of Garman Builders.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garman Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys