Because they don't provide quality.
She was very attentive, very knowledge. She always tried her best to give our queries to be answered on time with a relaxation answer.
Our selection coordinator was very knowledgable.
He was very helpful and understanding. He answered all our questions very quickly with the appropriate answers. He helped us each day we had confusions regarding our choices kind stuff.
Very very professional.
Matt Zoll was very helpful.
Yes I would definitely recommend Garman Builders to a friend without any doubt. Their staff members are very talented. Thank you so much for everything.
With everything especially the staff that very helpful.
Samatha and Rob musser
Nicole is amazing - we had to make decisions quickly and she went above and beyond to provide information that would help us to do that. She was also patient with us as we explored options and changed our minds many times!!
Kristen was very helpful. We enjoyed working with her.
Troy was so helpful and patient with our concerns - as we lived only a mile away from the new house we were here all the time checking on things and asking about options we didn't think of during the selections process. He was incredible - very responsive and honest about what could be done and what couldn't be done.
It was actually done prior to the original finish date which helped us tremendously as the original date was Dec. 20. The earlier date allowed an easier transition for us, our movers and the buyers of our old home We are very grateful for the earlier settlement date.
Everything - even now we met with people from the renovations group and they have been great.
Nicole Enck, Kristen Hunt, Troy Hossler, Rodney - the site supervisor - I forget his last name. These are the people we had the most contact with and they were all exceptional at their jobs and as positive representatives of Garman Builders.
Willingness to respond to our requests quickly and professionally. Friendliness of staff.
New to PA. Quality of homes; comparable to our previous home in KY.
I would give my honest experience to them. I think Garman is a better builder than Charter, Keystone, but I wouldn't say it's that much better or even better than EGS, Landmark, or McNaughton
Kathy really knows the system, the upgrades and is very helpful prior to selections.
Kathy was amazing! I would get responses within a few hours.
Troy was very patient, he was very knowledgeable and address all of our concerns. He did very well at helping us keep our sanity during the process.
Stan did awesome during our walkthrough and we had a very good and thorough meeting.
Overall Garman builds a quality home. In comparison to other homes builders in the area, you can see the difference in the details and finishes.
Kathy, Stan, Troy, Kristen and Kristine. These folks were just outstanding relative to support, questions, concerns, issues, etc.
My son had a great experience purchasing his first home with Garman Builders.
I've never built a house before. I hear horror stories at work, and I don't have any horror stories. We're here, and we're as happy as we can be.
Katie the sales person was very knowledgeable and helpful when I started the buying process.
Kathleen Wagner is GREAT!
We heard nothing but positive comments about Garman Builders, and they certainly lived up to that reputation.
We have recommended Garman Builders to many of our friends and family for the quality of the construction as well as the available inside finishes. Everyone who drives through Orchard Glen is really impressed with the neighborhood in general. The quality is apparent in both the single family and town homes and the location is perfect for anyone who works in Harrisburg, Mechanicsburg and/or Camp Hill.
So far so good. There were minor issues, but those are expected.
I will be open and honest with anyone who asks about Garman. I will not recommend to anyone who is going to have a house built for them. My real estate agent is also spreading the word to look elsewhere as well.
We were very pleased with the timeframe. They worked with us to complete our home. They have made some improvements with expanding their selections during the process. We are glad they made those improvements which included appliances, electrical upgrades, lighting, and flooring.
I feel like we have a quality home and we appreciate their craftsmanship.
People who have already been to my home and made comments about the errors made on my home. When asked if Garman will fix it, we tell them, no, it's Garman standards. I've already told all my friends family and coworkers to never build with Garman. I deeply regret building with this company.
Everybody was very pleasant, courteous, very good, and polite. We are very satisfied with our new home. I am glad to be in PA.
Very positive experience from Kristin to Stan who will stop by and chat. Not happy with Shari Fields. Does not return phone calls, does not solve issues. Replace her as she is not customer friendly.
Garman Builders exceeded on the cleanliness of the home when I first got it. They got the spots off the walls and etcetera. They did a really good job.
I feel like whenever there is an issue, they respond to it promptly. Chris is great; he's the person that's in charge of our development. The woman that was in charge helping to make our selections was very knowledgeable.
Chris and the selections coordinator both did a wonderful job.
The house is a great value for the price, and things were completed faster than we expected.
Mike, the technician who came out to provide end-of-year service did an excellent job! Really appreciate everything he did.
Laundry room upstairs, mud room and open kitchen and dining room
Mike (I do not think he gave me his last name at introduction)
It is energy efficient. First floor bathroom.
Beautiful home. Excellent carpentry.
This house is our dream house. The interior and exterior design was exactly what we always wanted.
Rajan was wonderful to work with.
Stan was very friendly and knowledgeable. Took his time explaining everything about our new home.
Customer service and quality of work.
N/A- great experience
Rajan, Stan, Troy, the entire customer care team, Brittany, Kristen, Bob
When you go through the personal choice list, it can be confusing. Possibly having more pictures of the different style options would help. Garm Builders had to replace our trim because they gave us one style when we thought we had ordered another. It was confusing, but the follow-up and quality of construction was top notch.
Troy was very good and the foreman who did the orientation was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garman Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys