So far so good. There were minor issues, but those are expected.
I will be open and honest with anyone who asks about Garman. I will not recommend to anyone who is going to have a house built for them. My real estate agent is also spreading the word to look elsewhere as well.
We were very pleased with the timeframe. They worked with us to complete our home. They have made some improvements with expanding their selections during the process. We are glad they made those improvements which included appliances, electrical upgrades, lighting, and flooring.
I feel like we have a quality home and we appreciate their craftsmanship.
People who have already been to my home and made comments about the errors made on my home. When asked if Garman will fix it, we tell them, no, it's Garman standards. I've already told all my friends family and coworkers to never build with Garman. I deeply regret building with this company.
Everybody was very pleasant, courteous, very good, and polite. We are very satisfied with our new home. I am glad to be in PA.
Very positive experience from Kristin to Stan who will stop by and chat. Not happy with Shari Fields. Does not return phone calls, does not solve issues. Replace her as she is not customer friendly.
Garman Builders exceeded on the cleanliness of the home when I first got it. They got the spots off the walls and etcetera. They did a really good job.
I feel like whenever there is an issue, they respond to it promptly. Chris is great; he's the person that's in charge of our development. The woman that was in charge helping to make our selections was very knowledgeable.
Chris and the selections coordinator both did a wonderful job.
The house is a great value for the price, and things were completed faster than we expected.
Mike, the technician who came out to provide end-of-year service did an excellent job! Really appreciate everything he did.
Laundry room upstairs, mud room and open kitchen and dining room
Mike (I do not think he gave me his last name at introduction)
It is energy efficient. First floor bathroom.
Beautiful home. Excellent carpentry.
This house is our dream house. The interior and exterior design was exactly what we always wanted.
Rajan was wonderful to work with.
Stan was very friendly and knowledgeable. Took his time explaining everything about our new home.
Customer service and quality of work.
N/A- great experience
Rajan, Stan, Troy, the entire customer care team, Brittany, Kristen, Bob
When you go through the personal choice list, it can be confusing. Possibly having more pictures of the different style options would help. Garm Builders had to replace our trim because they gave us one style when we thought we had ordered another. It was confusing, but the follow-up and quality of construction was top notch.
Troy was very good and the foreman who did the orientation was great.
They got everything done on time.
They explained everything well and was able to answer all questions.
Rajan, because he helped answer many of my questions and clarified a lot of the information.
We like the sunroom.
Garman Builders were extremely helpful and attentive to details throughout the entire process. We are very happy with our home and the service we received from Garman and its subcontractors.We highly recommend this builder to others!
We are very satisfied with the entire process. Two areas that stand out were the initial selections and discussions to see if building with Garman was an option for us. Nicole did a really nice job in helping us through the process. We are also impressed with the quality of service after we received our home. We had a couple minor issues pop up that needed to be addressed and they were both resolved very quickly.
Nicole Enck - She was awesome throughout the entire process. We enjoyed her transparency as we were in this process for the first time. She gave very practical advice and never made us feel as if we were asking "stupid" questions.
Nicole is the best! She made this process very easy.
Lower prices :)
Everything. Wouldn’t want to build a house with anyone else!
From start to finish everything was great!
Too many people to name but: Nicole Enck was an outstanding sales agent. She was open, honest, and extremely helpful through every step of the way!Rodney Martin gave us an outstanding walkthrough and orientation of our home. He takes pride in what he does and it is extremely evident. He knew our home inside and out and made us feel comfortable and ready to move in.
We love the house and neighborhood. We are very happy with the layout of the home and upgrades we chose.
Overall, we were very happy with the process and outcome of our new home and would recommend Garman to others.
Top notch building.
Home was so spacious which we were looking. Garman builder did excellent work in home.
Rajan is a wonderful asset to your company. He is professional. He has great people skills
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garman Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys