All major departments are working from home, we have increased sanitation of all public areas, and are hosting no meetings bigger than 5 people at a time.
The quality of Garman’s homes are easy to recommend, but their customer service is not at all at the level of their product.
We are very pleased and appreciate the care and attention to the home.
Garman was very accommodating to our wants and needs in our new house. They never complained or pushed back when we asked questions and wanted to change some options.
Overall great experience!
Rajan was fantastic to work with. We very much enjoyed his company and help. He was always helpful and responded quickly to us. If he wasn't able to answer our question, he promptly directed us to the person who could.
I was the most satisfied with every aspect of our experience. We had no problems.
We just bought a model home, so we had no issues. The guy that did the walk through with us was super nice. They are very responsive, so the customer service is really good. We needed them to come out to look at our sub pump, and they came out very quickly. So far, they have been very responsive to our issue.
The house is very modern. It was very cool. Everything was super nice. We got the model home, and it had all of the updates in it. Everything was move in ready.
There are many "ghosts in the closet" found withing a year in the house. Of coarse after asking for feedback in less than 3 months to raise reputation doesn't look like.
I am most satisfied with everything. I would give them a 10 on everything if I had that option.
I would like to recognize Troy & Frank for their exceptional service.
I have already recommended the builder to Michael Pacewicz and Laurel Anderson my coworkers. They both bought homes as well.
We are satisfied with the entire process of buying our newly constructed home. We are most satisfied with the quality of our home and the materials used in the construction.
We must have looked at the model home 20 times but Vicki was always friendly and patient with our visits.
The entire team did a wonderful job. Vicki and Troy were who we met with most.
Because they don't provide quality.
She was very attentive, very knowledge. She always tried her best to give our queries to be answered on time with a relaxation answer.
Our selection coordinator was very knowledgable.
He was very helpful and understanding. He answered all our questions very quickly with the appropriate answers. He helped us each day we had confusions regarding our choices kind stuff.
Very very professional.
Matt Zoll was very helpful.
Yes I would definitely recommend Garman Builders to a friend without any doubt. Their staff members are very talented. Thank you so much for everything.
With everything especially the staff that very helpful.
Samatha and Rob musser
Nicole is amazing - we had to make decisions quickly and she went above and beyond to provide information that would help us to do that. She was also patient with us as we explored options and changed our minds many times!!
Kristen was very helpful. We enjoyed working with her.
Troy was so helpful and patient with our concerns - as we lived only a mile away from the new house we were here all the time checking on things and asking about options we didn't think of during the selections process. He was incredible - very responsive and honest about what could be done and what couldn't be done.
It was actually done prior to the original finish date which helped us tremendously as the original date was Dec. 20. The earlier date allowed an easier transition for us, our movers and the buyers of our old home We are very grateful for the earlier settlement date.
Everything - even now we met with people from the renovations group and they have been great.
Nicole Enck, Kristen Hunt, Troy Hossler, Rodney - the site supervisor - I forget his last name. These are the people we had the most contact with and they were all exceptional at their jobs and as positive representatives of Garman Builders.
Willingness to respond to our requests quickly and professionally. Friendliness of staff.
New to PA. Quality of homes; comparable to our previous home in KY.
I would give my honest experience to them. I think Garman is a better builder than Charter, Keystone, but I wouldn't say it's that much better or even better than EGS, Landmark, or McNaughton
Kathy really knows the system, the upgrades and is very helpful prior to selections.
Kathy was amazing! I would get responses within a few hours.
Troy was very patient, he was very knowledgeable and address all of our concerns. He did very well at helping us keep our sanity during the process.
Stan did awesome during our walkthrough and we had a very good and thorough meeting.
Overall Garman builds a quality home. In comparison to other homes builders in the area, you can see the difference in the details and finishes.
Kathy, Stan, Troy, Kristen and Kristine. These folks were just outstanding relative to support, questions, concerns, issues, etc.
My son had a great experience purchasing his first home with Garman Builders.
I've never built a house before. I hear horror stories at work, and I don't have any horror stories. We're here, and we're as happy as we can be.
Katie the sales person was very knowledgeable and helpful when I started the buying process.
Kathleen Wagner is GREAT!
We heard nothing but positive comments about Garman Builders, and they certainly lived up to that reputation.
We have recommended Garman Builders to many of our friends and family for the quality of the construction as well as the available inside finishes. Everyone who drives through Orchard Glen is really impressed with the neighborhood in general. The quality is apparent in both the single family and town homes and the location is perfect for anyone who works in Harrisburg, Mechanicsburg and/or Camp Hill.
So far so good. There were minor issues, but those are expected.
I will be open and honest with anyone who asks about Garman. I will not recommend to anyone who is going to have a house built for them. My real estate agent is also spreading the word to look elsewhere as well.
We were very pleased with the timeframe. They worked with us to complete our home. They have made some improvements with expanding their selections during the process. We are glad they made those improvements which included appliances, electrical upgrades, lighting, and flooring.
I feel like we have a quality home and we appreciate their craftsmanship.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garman Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys