The entire team at Firetti Builders is making our custom home build a great experience. This is not a cookie cutter operation and it shows in their attention to details and suggestions as we progress through the build process. They do not try to up sale you and in fact are quick to point out items that we were considering and they thought would be non-value add. They get to really know you and we can't say enough about their communication channels and responses.
We also get a great feeling when people ask us who is building our home and they either comment they have heard really good things about Firetti or have had a similar experience as ours with them.
Anyone with whom I've spoken who has had a Firetti built home has nothing but good things to say about the experience. We feel that we are getting a top quality home for a fair price. Joe Firetti and his staff are responsive and easy to work with.
Joe is a very “hands on” builder. He is very responsive to our needs and gets back to us in a timely fashion.
After interviewing multiple builders we decide on Firetti Builders as the best fit for the home we wanted to build and it was the best decision we made. The final workmanship of our home, meeting our expectations and communication throughout the process turned building a custom home from a very stressful, complicated project into enjoyable experience that resulted in a very satisfied customer.
Couldn't be more pleased with the outcome of our house. The workmanship was excellent. The whole experience on our end seemed almost effortless. Everyone at Firetti Builders truly cares about the outcome of your home and it feels like you've known them for a long time from day one. The office staff and project manager are wonderful, and Joe Firetti is just one of the nicest people we have ever met.
Working with Firetti builders was a pleasure. Everyone was always available to answer any question we had.
Mr. Firetti is amazing and highly responsive and involved in all aspects and his staff and recommendations are phenomenal!!
How to spectacular I would recommend firetti builders highly
Please see individual comments to specific questions. We have absolutely NO REGRETS about choosing Firetti Builders. We are certain that choosing a quality builder like Joe will pay off in the long run. In the short run, we are so proud of what he and his staff and subs have built. They are craftsmen.
Firetti Builders exceeded our expectations in several important process and building aspects and met expectations for the remaining. We highly recommend this builder in the southeast North Carolina area.
So far the process is going smoothly with the exception of weather. We hope Firetti Builders will exceed our expectations if the home is completed by mid-October. Superb communicator with excellent follow-up. Flexible and accommodating.
It has been a pleasure having my home built by Firetti Builders. From the moment we met Joe, we knew he was the right guy for the job and we have been proved right every step of the way.
We are very pleased with Firetti Builders, their staff, and subcontractors. The quality of workmanship is top notch and we are pleased with our new home. We absolutely love and appreciate being able to work with their interior designers. We would readily recommend Joe Firetti.
Firetti Builders, Inc. took more time than average to make sure they understood our expectations and requirements for our new custom home. they met or exceeded my expectations in the areas of scope definition and management and budget control and management. They disappointed me in the areas of schedule management and managing client expectations. All said and done they build a high quality custom house and will work with you to provide what you desire. It is important to clarify the details of the scope as much as possible at the front end of the project as changes can be costly if made too late in the project.Owners need to be aggressive and on top of the schedule, and require explanations for changes to ensure they are reasonable.
Firetti Builders is a quality custom home builder. Their team is in a league all their own from Joe Firetti, Jay, Michelle, and Debbie to all their sub contractors, they made the build process easy, communicated well, kept to a schedule and built a high quality home for us. I would recommend Firetti Builders to anyone. Joe Firetti is a builder you can trust and who keeps his word!
Customer Suggestion - The Firetti team is fantastic to work with, has quality subs that are knowledgeable and provide guidance, provides quality craftsmanship, keeps to schedule and just a pleasure to work with. A great experience to work with Joe Firetti and team!
I am very pleased with the total experience and overall performance of Joe and his team.
Joe and his team were a pleasure to work with. We are very happy with the end product.
Areas Of Satisfaction - Firetti builders was able to build us our dream retirement home never in our wildest dreams did we ever think that we could own a home like the one he built for us
Areas Of Satisfaction - Joe really helped with the home design and had good ideas for how to improve the look. The final outcome is beautiful and the quality of workmanship is excellent. The construction site was kept extremely clean throughout the build.
Joe Firetti is an exceptional custom builder who incorporates excellent subcontractors to complete the build to a high level of workmanship. Joe was incredibly patient with us over many months of looking at models and plans to see what would work on our property with unique dimensions (like a slice of pizza), offering suggestions that we incorporated into the final design. We are very pleased with the final product and have utilized the subs for additional work since we moved in 6 months ago as an indication of how much we liked them and their work. The actual structural work was quite impressive when compared to some of the other builders with a house I know would survive even the largest storms. Any issues we faced Joe responded immediately even when not really his issue which we truly appreciated. We wholeheartedly support and endorse Firetti Builders to be your builder.
Areas Of Satisfaction - The subcontractors were easy to work with and also offered different ideas. The built-ins by Eric have received rave reviews from guests, electrical by Rick, landscaping by Greg and the multitiered deck by Brett all made an impact on the final design. The kitchen is the centerpiece of the house and working with Linda proved to be the best move and having a designed island of 4' by 11' makes it the social center of the home. The stone work on the front of the house made a huge impact visually on curb appeal. All the subs were excellent and Joe made sure they worked effectively and on schedule.
Lead Source - A few recommendations and then a visit to the model on Wyndmere to meet Joe. He impressed us and although we visited many other builders, which helped us determine what features were important to us for the new house, we felt very comfortable with Joe and moved ahead with him. It was a wise decision and being in NY while the build was taking place made us rely on Joe's team of Jay, Michelle and Debbie in the office.
A professional organization that builds a quality home! Easy to work with and very responsive.
Areas Of Satisfaction - Overall quality of the home.
Areas Of Satisfaction - Joe Firetti is professional and personable, and will spend as much time as needed to discuss your ideas. We always felt comfortable speaking to him or his associates to discuss any changes or problems during the construction process. They would make every effort to resolve any issue to our satisfaction.
Areas Of Satisfaction - Joe Firetti is a good communicator. We feel that he is good and easy to work with.
Upon meeting him, we had an innate confidence in Joe, based on his knowledge and experience in building quality homes. His specifications include a very sound, secure infrastructure that wiil save money in the future in the heating and cooling of our home.We cold- called some of his former customers in differ parts of NC and, to a person, they concluded that Joe is a builder who not only knows how to build a "geat' house but is a man of integrity, who has a passion for building homes that are "personal to the buyer."
Site Security - Definitely and discussed security with us . Locks all doors. Neighbors told us usually the lan'i is left open, but not with Firetti.
Construction Quality - Joe's sub contractors use quality materials, and take pride in their work. Very open to suggestions and act upon the suggestions.
Communication - Yes sometimes several times per day. ALL communifications have been responded to in a timely manner.
Problem Resolution - Oh yes, Joe calls in members of his staff to discuss problems and they come up with suggstions. Jay, Patti, Michele commicate effectively with one another, with us and with Joe. All are in a loop along with necessary other subcontractors.
Trust - Our trust in Firetti has been well-placed!
Likely To Recommend - Most definitely Upon meeting him, we had an innate confidence in Joe, based on his knowledge and experience in building quality homes. His specifications include a very sound, secure infrastructure that wiil save money in the future in the heating and cooling of our home.We cold- called some of his former customers in differ parts of NC and, to a person, they concluded that Joe is a builder who not only knows how to build a "geat' house but is a man of integrity, who has a passion for building homes that are "personal to the buyer."
Joe and his team were a pleasure to work with. We give Firetti Builders an enthusiastic and unqualified recommendation.
Areas Of Satisfaction - Communication is so key, and Firetti Builders excels. He's known for his text/email/phone responsiveness and is superb when dealing with issues, hiccups, problems, questions, anything unexpected that comes up. He's open, listens, and creatively works towards solutions. We trusted his take on things because we always knew he had our best interests at heart. His management team is excellent -- and they really do work as a team, and his suppliers were, for the most part, wonderful to work with, did a super job, and had obvious respect for Joe. We felt we were in good hands from start to finish.
Our home is stunning. Joe listened to our ideas and built a great quality, custom home.
Areas Of Satisfaction - truly builds a custom home; with the exception of the subcontractor listed above, very satisfied with the subcontractors on his team - highlights are: kitchens, closets, lighting, stone, AV, built-ins
Employees & Subcontractors - Everyone was absolutely professional, courteous and very helpful.
Areas Of Satisfaction - I was most satisfied in terms of the brainstorming done and Joe's flexibility. The ideas that joe had for spaces we weren't sure of were very good. We were going to have an extra bathroom, and I didn't want five bathrooms. I asked Joe what to do with the space, and we ended up making it a drop zone. I hadn't even heard of a drop zone before. I was very happy he recommended that. I also added a sunroom that I adore. Things that we mentioned that were not usable for us as we physically saw the space, he was able to come up with some ideas that worked for us.
Additional Comments - We are very happy, and we love it here. They built a beautiful home.
Areas Of Satisfaction - I was pleased with Firetti Builders, I enjoyed working with Joe he was professional, prompt, superb, responsive, organized and customer service oriented.
Areas Of Satisfaction - Communication, workmanship quality, follow-up.
Lead Source - Word of mouth from previous customers.
Additional Comments - Very satisfied with overall planning,construction and final product. The Firetti "Team" provided us with a home we can be proud of and enjoy for many years to come.
My wife and I are so terribly pleased with the house that Joe and his team built for us and the experience we had working with everyone throughout the process. I have never built a home from this far away so we were concerned about keeping on top of the progress, but Joe is a great guy and his subs work so well together, we always felt like we were in good hands.
Construction Quality - Exceeds expectations.
Communication - I particularly want to thank Michelle for sending pictures every week to keep us up to date on the progress on the house. These were a life-line for us throughout.
Employees & Subcontractors - They work so well together and speak of each other as a family.
Likely To Recommend - Already have! My wife and I are so terribly pleased with the house that Joe and his team built for us and the experience we had working with everyone throughout the process. I have never built a home from this far away so we were concerned about keeping on top of the progress, but Joe is a great guy and his subs work so well together, we always felt like we were in good hands.
Areas For Improvement - There were a couple of times where we had to remind Joe of decisions, but they were few and minor. With everything we needed to get done the process was great. In all cases Joe and his team made us feel like we were in charge.
Areas Of Satisfaction - The outcome was spectacular. The teamwork of the subs was outstanding. The quality of the workmanship is still something that my wife and I marvel at.
Lead Source - Cat-Tales. We interviewed a couple of builders when we came down to St James and immediately felt good about Joe and the houses he showed us.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Firetti Builders, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys