Wish I could give Norm 100 stars. I needed to replace my lanai but wasn't sure how large the replacement should be. Norm worked with me in stages. First he demolished the existing structure, then we walked through the options for the final. He carefully explained the pros and cons and the benefits of each. He gave me careful advice and wasn't pushy, He is organized, professional and always left the site clean. He provided detailed estimates, was responsive and returned calls and email same day. Oh, and did I mention…his work is impeccable. I have a beautiful new lanai that adds to the appearance and my enjoyment of my house. Thank you Norm!
Problem Resolution - No problems to address at this time
Schedule - E&R kept with the projected schedule and completed on time. We are very happy.
Recognized Excellence - First, Norm for keeping g us in the loop throughout all phases of the job. Second, Alphonso who did the paver part of the job was amazing, professional and friendly.
Areas Of Satisfaction - They delivered from start to finish.
Additional Comments - The most important things were they communicated with us throughout the project. Answered any questions and explained the entire process.I highly recommend E&R Aluminum .
E & R Aluminum came highly recommended by our neighbor who is a General Contractor. We were very happy with our experience and results with E & R. Norm communicated with us throughout the process to keep us updated. Their price was very reasonable. I would highly recommended this company to family and friends.
Areas Of Satisfaction - Norm was great at communicating with us through the process to keep us updated. He is professional and kind.
Lead Source - We were referred by our neighbor who is a General Contractor, Jeff Wiegand, from Buy Design.
I am totally satisfied, and I am enjoying the new screened-in room!
Areas Of Satisfaction - I was most satisifed that the owner, Norm, actually did the work along with the workers. He was very particular about what he did.
Lead Source - I heard about them on the Better Business Bureau.
Areas For Improvement - None
Areas Of Satisfaction - They were very considerate, very polite, and courteous
Lead Source - Contractor
Lead Source - Don Peterson, Westfield Custom Homes
I will not hire anybody but E & R Aluminum, LLC to do on my home. The service and workmanship is impeccable.
Problem Resolution - I haven't had any problems.
Areas Of Satisfaction - I was most satisfied with E & R Aluminum because of the quality of the workmanship. Everyone can install gutters but no one can do the quality work that E & R Aluminum does when they install gutters.
Lead Source - I heard about E & R Aluminum for my previous homes builder. My previous home builder used E & R Aluminum for the siding on my home. When I moved to my new home I used them to replace my gutters on my home. I have already recommended him to 6 of my friends.
I was very happy working with E&R Aluminum, and if anyone needs a job done I would highly recommend them.
Areas Of Satisfaction - I was most satisfied with E&R Aluminium in the quality of the work, quality of materials, and also the installers were very qualified.
Lead Source - I went on the internet looking for an aluminium company to do the work, and I read the reviews for E&R Aluminium and interviewed them personally. I got the impression I would be able to work well with the company, and I got exactly what I expected.
I was so pleased with his work and how fast the job was done. I also was pleased with the other man that can to help with the longer pieces.
Areas For Improvement - No place.
Areas Of Satisfaction - I had a problem with an existing gutter and he took the time to fix that problem for me
Lead Source - I got his name from phone book
When I first met Norm from E & R he surveyed my project and informed me about the permits needed from the county, was very professional, and polite. The subcontractors contracts were fantastic and the finished job is beautiful. I'm glad I chose E & R Aluminum.
Areas Of Satisfaction - I was most satisfied with the completed job and the response time with my problems.
Lead Source - I found them in the phone book and they were my third choice.
Problem Resolution - They absolutely did.
Areas Of Satisfaction - One of the areas had to be redone immediately. They took care of it quickly and at no extra charge.
Lead Source - They were recommended to me by my contractor.
Areas For Improvement - None
Areas Of Satisfaction - Quality of service and product
Lead Source - Fox Pools
I would recommend E & R Aluminum to anyone because they followed through with what they said they would do. We did do some shopping and their prices were very compatible. We got more than what we paid for because they did an excellent job. We do not have any complaints. They thoroughly accomplished everything that they said they would do in a timely and efficient manner. I have seen other jobs when people have had their gutters done by other companies and the fit and finishes were not nearly as nice. E & R Aluminum's fit and finish was great. I would highly recommend them to anyone. If you want a hassle free experience, if you don't want any surprises other than good surprises, and if you want a job that you are completely satisfied with, then they are the company to call.
Expertise - I would rate them even higher than a four if I could. E & R Aluminum was wonderful.
Areas Of Satisfaction - I was most satisfied with E & R Aluminum's timing. He came out very efficiently and he gave us a quote. Then he was back efficiently to install the gutters. He did a great job. Everything was clean and we have not had any problems with it. He was very courteous and so nice.
Lead Source - I heard about E & R Aluminum when we saw his truck. My husband and I are Christians and I saw the little fish with the cross on the back of his truck. That singled them out from everyone. He didn't even have to say a word, it was his advertisement on his truck that led us to him. We called him and he was every bit of what the symbol indicated he would be. He was very sweet.
As a building contractor in Sarasota that has been using E & R for many years installing soffit systems, gutters, siding, screening, cages and more. Norm has always exceeded our expectations and I recommend him to anyone and everyone I can. I can assure, that if you use E&R and Norm for your next project you will get integrity, honesty, quality craftsmanship, great pricing and a project completed on schedule.
Areas For Improvement - None
Areas Of Satisfaction - All
E & R Aluminum was very prompt and professional. They provided an excellent product with very craftsman-like workmanship. I would recommend them to anyone who asked.
Areas Of Satisfaction - The speed and professionalism of the installation. It is very nicely done.
Lead Source - My father-in-law used them on a previous project and thought they were great.
Areas Of Satisfaction - E & R Aluminum, LLC has superior workmanship.
Lead Source - We got a referral from the neighbor.
E & R Aluminum was very professional, prompt, and they had a great attention to detail, which was highly impressive! They were cooperative and flexible to my schedule. The difference in their quality of products is outstanding! My house looks fantastic! My neighbor was so impressed with their work, he hired E & R Aluminum for his siding project.
Likely To Recommend - I have recommended them to everyone and I will continue to recommend them for anyone considering siding for their home! E & R Aluminum was very professional, prompt, and they had a great attention to detail, which was highly impressive! They were cooperative and flexible to my schedule. The difference in their quality of products is outstanding! My house looks fantastic! My neighbor was so impressed with their work, he hired E & R Aluminum for his siding project.
Areas Of Satisfaction - I was most satisfied with E & R Aluminum's excellent attention to detail.
Lead Source - I heard about E & R Aluminum through a friend who highly recommended them for our siding work.
Areas Of Satisfaction - I was most satisfied with the value for the services.
Lead Source - I heard about them through a referral from a neighbor.
Areas Of Satisfaction - I have known norm for years and he has worked on two of our houses. hes excellent. he has never fallen short.
Lead Source - Through Norm.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of E & R Aluminum, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys