Overall we are completely satisfied with our project.
Attention to detail, prompt customer service, expert workers, good products
Very professional, good communication, competent and courteous workmen
The end result was great and beautiful. Only thing that could have been better was some communication during certain stages.
The project manager stayed in contact and the mobile app kept me updated as well. The quality of work was stellar.
Everything looks great and having watched the work progress, I could tell that the workmanship was very careful and thorough
We had a great experience with Design Builders. They truly did a fantastic job and their customer service was excellent. Any comment or issue we had was always well received and the response from Design Builders was "How can we make it right?". We'd definitely recommend them to anyone.
I had a bad experience similar to other low-raters. At first Design Builders seemed like a good firm to handle a big, complex deck rebuilding project. But after James initially estimated the project would be within our ballpark budget, he wrote a proposal that was nearly twice that much, and when I balked and asked him to explain, he hung up on me -- a very emotional move I've never seen from a professional businessman before. Moreover, during a proposal review session he attempted to charge me $250 for, he allotted only one hour's time for discussing the essential parts of the complex project, and spent the first two-thirds of the time insisting on talking about extras that we didn't even want, especially in light of the inflated price he proposed for the basic project. Overall, we'd warn you away from James because he overcharges and acts unprofessionally toward potential customers.
The project came in on time and the customer service was excellent.
The final product is well done and exactly what we wanted. The pricing is fair and Jamie provided helpful ideas and suggestions during the design process. However, there were a few things during the execution of the project that could have gone smoother and created some unneeded stress.
Thoroughly professionally work at all levels. Highly professional.
They were extremely responsive and do very good work in a timely manner.
The staff was very cooperative, and the workers were very efficient.
The quality of workmanship and care provided by Design Builders is unsurpassed.
Areas Of Satisfaction - The communication was daily. They provided us updates and were good at pointing out options. It was a very complex project. They were clear about costs associated with options and made sure anything we chose would work.
Additional Comments - We have done a lot of construction at our house and the quality of workmanship and care they give is unsurpassed. I feel they treated it with tenacity as if it was their own home project.
Design Builders was easy to work with and managed every detail from start to finish which was exactly what we needed. It’s worth the extra money to have everything run so smoothly.
Additional Comments - Jamey and his team are excellent. I would strongly recommend them.
Areas Of Satisfaction - Design Builders excelled and managing my project and communicating with me about the project. They were very organized and very efficient, and that made the process very easy and enjoyable for me. Design Builders took care of everything.
We interviewed 5 local contractors before choosing to work with Design Builders. They were right within our budget, their communications were clear and accurate, and the took great care of our home during the project.
Schedule - The carpenters were always on time and they worked through some very cold days. We knew the winter weather might throw us some curveballs, but we were prepared and using the app we stayed informed.
James and his team did a terrific job. The deck brings us joy every day.
Design Builders provided excellent advice about how to construct the deck. They gave me different options and provided quality advised; I valued that.
Areas Of Satisfaction - The communication with me via the web portal was so helpful. I could find any documents that I needed, and they gave me daily updates. The communication system is excellent. The crew was also top notch! They were really quality craftsman and knew whet they were doing.
Areas Of Satisfaction - The staff and contractors were all excellent: responsive and professional. I also really like the Co-Construct app for organizing, filing and communicating.
Design Builders has done beautiful work and was great to work with. I would use them again without hesitation. They were timely and efficient.The workmanship is worth the money you pay. They do things when they say they will and communication was great.
Our project consisted of a new portico, screened in porch, patio and new roof. We could not be happier with our overall experience with Design Builders. Their professionalism, communication and workmanship throughout the entire process far exceeded our expectations, and we highly recommend them.
Areas Of Satisfaction - We felt very comfortable with DB from the very first meeting we had with them, and they remained very professional throughout the entire process. The communication of everyone involved with our project was excellent. I was really impressed with the quality of work and attention to detail. The builders took great pride in their craft and approached our project like they were working on their own home. We were very, very pleased with that aspect.
DB is an excellent contractor. Every aspect of the process (pre-planning, rough-in, final inspection) was executed without a hitch. The project was completed early and on budget, which is almost unheard of. DB’s subs were equally professional. All-in-all, I would highly recommend DB, and, should the need arise, I would gladly hire them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Design Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys