Cruickshank remodeling is a company we have used for many projects in three different houses over the last 21 years. If you want to make sure your project is done correctly, on time, and with solid workmanship this is the contractor for you. It's why we always keep coming back.
My condo building presented some very challenging conditions for the Cruickshank team, but they were terrific throughout the whole process. Ben, Tim and Brad responded 24/7 to requests and concerns that i brought up. I would highly recommend them!
Areas Of Satisfaction - Protecting the rest of my unit from dust / debris.
This was our 4th major remodeling project with Cruickshank Remodeling. We would not hesitate to hire them again because they always deliver great service and value.
We were very lucky to get them when we did, to do our project. They absolutely hit the ball out of the park in terms of everything that they did for us and the quality, time, and value. They were tremendous. I highly recommend them and I would use them again.
Lead Source - I heard about Cruickshank Remodeling because they were doing a project at our neighbor's house and they do this unusual thing where they leave a broom at your house and they did it and we talked to them and we were lucky to get on their schedule because our job was relatively small, but it worked out well.
Future Needs - We may have additional remodeling needs and if we do, I would call them.
Remodeling Concerns - One of our concerns was because one part of it was that we were getting a new oven right before Thanksgiving, so the old one had to be removed and we were waiting on the new one and the vendor was starting to not have it ready on time, so the construction manager went over there himself and spent a couple of hours there and made sure that he left with that oven on his truck and then he came here and put it in, so that we would have it before Thanksgiving because we were having a bunch of people over. I was getting worried about that, but they took care of it.
Areas Of Satisfaction - I was most satisfied with the quality of their work because it was excellent and also the planning part was excellent. Sometimes you sign on the dotted line and you expect things to happen a certain way and it never happens the way that you expect it to, but they did everything exactly the way that they said that they would. Also, the personal relationships were most impressive to me. I was concerned about one of the materials, so I sent a text to the construction manager at night and he texted me right back and answered that question. I like the strong personal relationships that last beyond the job.
Recognized Excellence - I would like to recognize our construction manager, Tim Joyce, for his exceptional service. He was amazing.
All workers were polite, courteous and skilled.
Remodeling Concerns - I had no concerns. I had observed their quality work on another project and felt they could and would do as well for me.
Areas Of Satisfaction - Tim Joyce is a good communicator, and kept me advised on project progress.
Recognized Excellence - Tim Joyce and Christiana.Tim kept me advised on progress. Christiana was extremely helpful in color selection, recommendations on window treatment and selecting and hanging artwork
Recognized Excellence - Tim and Richard too! They were amazing.
Areas Of Satisfaction - I was satisfied in all areas. All of it was really good.
Recognized Excellence - I'm very pleased with them. I'd like to recognize Tim Joyce. He was excellent.
Cruickshank employees are trustworthy and thorough. They care. They stand by their work. I've had bad experiences over the years with different contractors, and so I especially thank the Lord for Brad Cruickshank and his team.
Remodeling Concerns - Much appreciated is the great work given to keeping dust and dirt and allergens contained, using extensive barriers and exhaust fans and vacuums with HEPA filters.
Recognized Excellence - always Tim Joyce, on whom we can count for thorough preparation and explanation of each step; a job well done; kindness and thoughtfulness throughout the whole process.
Cruickshank Remodeling is so professional. We will highly recommend them to anyone. They did everything that they said they were going to do, they were proactive, they were always available for questions, they completed the work in a timely manner, and they came in right where they said they would on price.The subcontractors were equally as lovely to deal with.
Value - They exceeded all of our expectations. They were beyond professional and we will use them again the next time we have anything to do at our house and we will highly recommend them.
Areas Of Satisfaction - I thought everyone was so nice to deal with. It was nice dealing with knowledgeable individuals.
They did exactly what we asked them to do. I would recommend them to anybody.
Great work, great experience, always highly responsive, and always within budget!
Recognized Excellence - They were all very good. Tim Joyce was the prime person I worked with, and he was exceptionally good. He would come through on a weekend night when a problem arose. All of the guys all the way up to Brad take their roles a lot more seriously than others do.
Recognized Excellence - Tim Joyce is a great project manager.
Cruickshank Inc. is always professional and very thorough. You can trust them with any job, big or small and it will be done right.
Lead Source - We were referred by a friend in 1998 and have used them many times since.
Areas Of Satisfaction - They worked hard to get our brick floor right as well as our plastered adobe fireplace. They did a great job.
Areas Of Satisfaction - The personal service and attention to details.
Recognized Excellence - They were all great.
Exceptionally good high-quality contractor - as a consequence you will pay more for them and you will probably have to wait to start. Highest value when done.
Areas Of Satisfaction - First, I was satisfied with the project manager who was very good and got to know us and our quirky preferences. The second thing I was satisfied with was their overall quality of work, good and nice craftsmanship, they are skilled at making it look good.
Recognized Excellence - I would like to recognize Brian Ward, Don Waters, and Tim Joyce for their exceptional service.
Additional Comments - I wish them well - very good contractors
Areas Of Satisfaction - Great personal attention and flexibility if something changes. Always willing to come back and fix something if necessary. Very professional and great work. Will definitely use them again.
Recognized Excellence - The whole team was fantastic - I always knew when they would be here!
Recognized Excellence - Everyone went above and beyond. Nothing we asked was ever too much or a problem.
Remodeling Concerns - They know what products are available, i.e. Molding, appliances, etc. and that Brad is an architect was wonderful...he can sketch ideas and if I like, he will draw to scale. And, they have wonderful sub contractors. All uniform and trustworthy. If I am out of town, Tim can let them in to work.
Areas Of Satisfaction - Communication, communication! Staff in office and in my house. I am now in a condo which requires 100% vote to change outside. Brad drew up plans, we got the yes vote and work began. The last thing Cruickshank did for me was a balcony and installing five new windows and making two windows into doors to balcony. I was out of town and received pictures every day of progress! When I got home what a beautiful thing! No surprise as I knew work would be perfect.
Cruickshank = perfection. We were beyond satisfied, and would not hesitate to use them again if we had another project. Bill, our project manager was a joy to work with.
I've used Cruickshank to remodel three different homes and every job has been completed on time, to my standards, and in a professional manner. They are terrific.
Areas Of Satisfaction - Professionalism, trustworthy, high quality work.
Recognized Excellence - Every worker at Cruickshank is top notch.
Areas Of Satisfaction - The whole process was easy. They were accommodating, very trustworthy - this was an unoccupied house, professional, and pleasant. The punch list was small (due to their thorough attention to detail from the get-go), but very efficiently completed.
Recognized Excellence - The entire staff was exceptional: from Brad, with his excellent suggestions, Tim, with his attention to every detail, to Richard, with his high caliber craftsmanship.
Additional Comments - I would definitely use them again. My concerns about the hassles of remodeling were alleviated by the Cruickshank team - they made it all very easy and I am a detail obsessed person.
Areas Of Satisfaction - The staff at Cruickshank Remodeling company was fantastic. They did a great job. They communicated with me very well and were extremely professional.
Cruickshank is a quality firm that with outstanding employees. Richard Kosch is a paticularly skilled individual. Their work is at a high level and meets all ones expectations.
We have used Cruickshank Remodeling multiple times (from very large to small jobs). They consistently deliver quality work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cruickshank Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys