They did outstanding work and were on time. They were transparent and stuck to their word.
They were great. They exceeded my expectations. They were easy to work with.
We really appreciate all of the communications, especially the app. It makes it easier to know what is coming next on the agenda.
The quality of work, close attention to detail, and the concern for excellent performance, and appreciation of old houses are all important components to the quality of Copper Sky Renovations.
Everything has gone well and easy to work with.
We wanted to have an upper deck built/balcony built on our historic bungalow (it's a Leila Ross Wilburn design) and wanted something in keeping with the look of the house and the quality of the original construction, but not too expensive. Most companies overpriced it, and their salesmen weren't going to be involved in the build. Copper Sky has fantastic carpenters working for them. Our deck was tricky in that it was being built on a sloping roof and measurements needed to be precise. They did a gorgeous job. Nice guys, great job, fair price. Everything got done the way they said it would, and when they said it would. We're very happy.
Areas Of Satisfaction - They are the people you want for your renovation/building project.
Likely To Recommend - I already have.
Areas For Improvement - We were extremely pleased with them. They didn't fall short in any area.
Areas Of Satisfaction - They were very clean and organized, they showed up when they said they would, and they were very communicative about what was going on. They were very, very easy to work with.
Lead Source - The owner's sons are friends with our kids.
Additional Comments - I cannot say enough good things about them.
Areas For Improvement - They did not fall short at all!
Areas Of Satisfaction - The work was done faster than we expected, with minimal interruption to the office. The communication from Copper Sky was prompt and pro-active.
Lead Source - Through a friend
Areas Of Satisfaction - Quality of materials, communications and final result. Drywall repair in particular was incredibly well done. Very organized punchlist to make sure all loose ends were tied up by the end of the project.
Lead Source - Referred by my landscape architect.
Additional Comments - Jim was personable, professional and easy to work with.
Areas Of Satisfaction - I was most satisfied because Jim Walker is very Conscientious and has a high degree of integrity.
Lead Source - I heard about them through an architect.
Additional Comments - I would give them a 4 all the way down on the rating scale.
Areas Of Satisfaction - The customer service is absolutely excellent. They say they are going to do something and they get it done.
Lead Source - They were referred to us through our designer.
Additional Comments - They are a fantastic operation and I would definitely recommend them to whoever needs work.
Lead Source - rec by a firend
Areas For Improvement - Really none. You hear about so many problems people have with hidden costs, huge delays, etc and we were prepared for that but we had no issues like that and it was a big project.
Areas Of Satisfaction - Honesty - Jim went out of his way to make sure we knew about a crack in the tub that might have been from one of the workers. He paid for repair and if we weren't satisfied was going to replace the tub. The repair made it just like new so all worked out great.
Lead Source - Referral from a friend who had used them
Areas Of Satisfaction - workmanship
Areas For Improvement - Copper Sky exceeding my expectations. When we did encounter an issue, as you do in large project, Jim resolved the matter promptly. In the end we did not have any issues that went unresolved.
Areas Of Satisfaction - Copper Sky provided excellent ideas and advice throughout the project. I liked Jim's direct communication and feedback on ideas. The project tracked to our budget and only deviated when we expanded scope. We didn't have any budget surprises. In several cases we changed plans and Jim was able to make the change without increases budget. Jim stands by the quality of the work and the materials used. We even had materials fail that Jim replaced over a year later.
Lead Source - A friend referred me to Copper Sky. Without question I would refer Copper Sky to anyone considering a renovation of any size.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Copper Sky Renovations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys