They did everything the said they would do.
Great builder. Love my well built river house. Only construction firm that was capable (and willing) to construct the unique house design I chose that was published in Southern Living. No architect needed as Cook Bonnor got the plans for me and built it perfectly. In addition, Cook Bonner was involved with every design change and offered interior and exterior advise for colors, fixtures and decorations saving me time and doing it better through their professional staff from the start to the end. Project completed timely and no worry on quality from this builder who has been in business for over 20 years with no risk of folding (bankruptcy) like so many start up or less experienced companies. Put your trust in Cook Bonner for your home and never worry because they are experts as well in the homebuilding industry and offer great customer service for long term relations after the project is complete should I desire any addition or renovation.
Cook Bonner Ebeling Construction was a pleasure to work with. I was both impressed and pleased with the quality of workmanship throughout my home. They were also great at keeping us informed on timelines and what was progressing on the work site. I would highly recommend them to anyone interested in building their home!
Excellent experience, with very professional staff doing as promised at every step!
Through out my entire project, I never once doubted the honesty and integrity of the Cook/Bonner family. For me trust was of utmost importance, and I was not disappointed. They explained things I didn't understand with patience and clarity and always listened when I had a question or request. They were diligent in their determination to create the home I had in my mind - and they did just that.
Areas For Improvement - They met every expectation for building our dream home!
Areas Of Satisfaction - Cook Bonner made the entire building experience a pleasure.
I could not have been more pleased with the process of building our lovely home that was provided by the entire team of Cook/ Bonner. Rather than just a business, there seems a family atmosphere that is full of integrity and caring, first for their clients, as well as the home, itself. They strived to construct the best quality home possible!! That kind of pride is hard to come by in today's home market.
Cook Bonner was more than our builder or contractor -- they were a trusted partner in the creation of our new home. At every phase of the process, from estimating and review of our architect's plans to the final close-out and punch list, they were thoughtful, thorough, and exacting. Their staff is personable and caring, while also being absolutely professional and reliable.
Cook Bonner Construction was a godsend to us. We had to previously part ways with another GC who left our project in shambles, our pocketbook withered, and our trust in the gutter. George Cook, Rick Bonner, and Derrick Lucas, revived our project and our confidence. They listened to our concerns and worked with us on design perimeters, material quality and installation desires to our satisfaction. They stand behind their commitment to quality and integrity while staying on schedule and budget. Would we recommend Cook Bonner to others? Absolutely!
Areas Of Satisfaction - I liked the confidence I had in their ability to do what they said they were going to do.
Even though adding a screened in porch sounds like an easy job, this one was not. With complicated roof lines to be tied in and a curved deck that we wanted to keep, the project turned out to be quite a big one! However, the whole back of my house has been transformed and looks like the porch has always been there. What a lovely and gracious addition - not sure how we did without it! A pleasure to work with this team.
It has been a real pleasure working with Cook Bonner on our house. They have respected our wishes and have sought to please us on every issue that has come up. I absolutely would recommend this company for any construction project, residential or commercial.
Cook Bonner Construction are excellent contractors. They are honest, dependable, and they hire great subcontractors. Overall we have had a very, very pleasant experience working with Cook Bonner Construction.
We are very happy with our renovated kitchen and porch. Cook Bonner worked with us to make sure all our ideas became reality. Our space is much more functional and looks fantastic. We highly recommend them and will be using them in the future for our bathroom renovations.
Areas Of Satisfaction - They were very responsive to any issues that came up during the renovation. They met their promised timelines.
Areas For Improvement - They exceeded all of my expectations. We've used them on numerous projects. They are incredibly timely in their work.
Areas Of Satisfaction - The area where I was most satisfied with Cook Bonner Construction was the level of professionalism that they bring to the job. They really care about the quality of the work that they are producing. They have a great attention to detail. They come in on time and are under budget.
Areas Of Satisfaction - Bill Robson worked very well with my wife and me, and exercised real patience with us...
Lead Source - George has worked for and with me for many years...
Rick Bonner and his crew worked diligently to make sure the final product worked and would make us happy. They were proactive in finding problems and making sure they were resolved before they even became an issue.
Areas Of Satisfaction - The staff and their communication skills are excellent.
Lead Source - I have used them before on other projects.
Additional Comments - Overall, they are a great bunch of people to work with.
Areas For Improvement - None
Areas Of Satisfaction - Cook Bonner's attention to detail and being flexible with owner requests and input made this job a delight to participate in.
Lead Source - Through a friend
Professional & Organized - Cook Bonner was always on top of the project and really kept the process moving in an organized , methodical fashion.
Budget - We think we have come in under budget. They were always striving to work within our budgetary guidelines.
Communication - We were amazed at the level of communication. All callls were returned almost within minutes on a consistent basis and then confirmed in writing via email when appropriate..
Problem Resolution - Based on the scope of the project and the fact that we built this house 1,000 miles away, we really had very few problems. When there was an issue, they were very responsive and fair.
Clean & Safe - Although we were not in the area to observe, our good friends and neighbor who are next door to the job site really kept watch on things. There were never any complaints, in fact, they were amazed at how neat and tidy the work site was kept.
Employees & Subcontractors - The quality of the staff is top notch! Intelligent staff, good communicators with an inate customer Service mind set. Rare in today's business environment.
Trust - I certainly do. They have never failed to come thru before with us. They make you feel confident about the whole process.
Additional Comments - We wanted a "wow" house and we got it! They really came through. They met and exceeded our expectations. Yesterday I spoke with Lance Pyle, the Wild Dunes Community Assoc Architectural Review director, who commented on what a pleasure is was to work with Cook Bonner compared to other builders.
Recommend Builder - Without hesitation!
Areas Of Satisfaction - Dealing directly with the people, pricing was great for their expertise.
Additional Comments - wish i had started with cook bonner form the beginning. they have turned a potential disaster into a beautiful home. they have been excellent in working with me.
Schedule - They beat the schedule by one month!
Budget - They came in under budget!
Clean & Safe - This is a Cook Bonner hallmark
Additional Comments - We welcome any potential Cook Bonner customer or Buck Lumber customer to visit our house at any time
Additional Comments - Cook/Bonner was timely, professional and available to us at all phases of our renovation. We thought they did a terrific job.
Communication - Excellent construction manager in Bill Robinson!
The contractors that were used were not respectful of our property and they caused damage to our property that Georgia Water and Fire were not willing to take responsibility for. It caused us additional damage and work that had to be done that they refused to complete
Very professional, fast-working, and high quality company!
Fresh Coat did a wonderful job! They got an N/A for problem resolution because we didnt have any problems to resolve.
Job well done!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cook Bonner Ebeling Construction, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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