Colorado Sunroom did an outstanding job from sales to installation. We love the Solara pergola they built for us!
Great installation crew - very experienced!
I would absolutely recommend Colorado Sunroom and Window. The Solara pergola they built perfectly matched the color of our house so it feels like it blends in really well. They made sure we were in compliance with our city's construction codes, and didn't try to skirt around them unlike some other builders we encountered along the way to find a pergola. We went with a free-standing pergola because we couldn't have it attached based on our city's building codes, but they customized the fit to make it look like the pergola blended into our house. Due to COVID and construction changes, it did take a little longer to get our project started, but once they started it didn't take long to finish with high quality standards. We're very happy and looking forward to enjoying our new pergola when the weather warms up a bit.
Design Expertise - When Joe arrived to go over the plans, we made some small tweaks that ended up making the design look better based on his suggestions.
Installer Professionalism - There were some small aluminum shavings scattered around our yard, and one of the broken flagstone pieces was hidden from sight, but otherwise pretty clean.
Follow Up - We were worried about the cement setting before they built the pergola beams on them, but over the phone they ensured there would not be any issue, and if there was they would take care of it.
Improvements - As with a lot of backyard/landscaping projects we've encountered in the past, the timeline does seem to have a large sliding window. Luckily our schedules were flexible, but it would be nice to set very conservative/realistic timelines for when the project may start even though circumstances keep changing with COVID, construction costs, etc.
Satisfaction - Very friendly staff that knew what they were doing and provided accurate cost estimates.
Additional Comments - Overall we were very happy with Colorado Sunroom and Window and our new pergola looks fantastic. Very excited to enjoy it when the weather gets a little warmer.
Satisfaction - The staff was professional and friendly. They met all our expectations.
The quality of the pergola we got exceed our expectations. It is beautiful and the whole experience start to finish was seamless. We are so excited for our next project with Colorado Sunroom and Window, which is new windows throughout our home. I have no doubt the quality of the product and the professionalism of the staff will be another enjoyable experience. We would highly recommend working with this company to everyone!
Improvements - Our expectations were exceeded.
Improvements - Given the weather and the challenges in ordering the materials, everything was exemplary.
Satisfaction - The walls came out better than I pictured. I am very satisfied with the quality of work.
I was extremely satisfied with the work done by Colorado Sunroom and Window. It was very professional work. The staff that worked on the project were professional and experienced!
Satisfaction - What I liked most about my project was that I was given a couple of options. They met our needs fully! The staff very professional and personable. I would absolutely recommend them to friends and family that might be interested in similar work.
Everyone from Joe to the crew did an outstanding job.
Improvements - I was very impressed since it was a difficult year, due to the pandemic.
Lead Source - They are a 4 seasons distributor for Colorado.
Satisfaction - knowlegable and responsive
No quality control in installation. I had to discover and request repairs of multiple issues.
They were great to work with. Communicated often and clearly which meant in turn we were sympathetic with the COVID challenges they faced at times. All the guys were very friendly and helpful.
Quality Expectation - We are delighted with the finished product.
Our project was handled very professionally from beginning to end. Our final product was better than we had envisioned it. We had a difficult place for our project to be built but it was professionally designed and looks great. The people that we worked with from sales to construction were great to work with and helped us understand the process from start to finish. I would highly recommend Colorado Sunroom and Window as well as the Solara product.
Satisfaction - Troy was great through the sales and contracting phase and Joe through the design and scheduling. James and Ron did the install and were very good to answer my questions and keep me informed as they were doing the work. The install was completed quickly and professionally.
Fantastic new-home-construction custom 10' Kolbe doors and windows! Absolutely beautiful to look at and look out. The triple locking feature of the doors is very unique. We chose the VistaLuxe series with blackframes and black thin window grates. The customer service by this company is probably the best we've ever dealt with, top-notch! Please feel free to call me if you would like to know more about our great experience Debi (440) 213-4387
Satisfaction - The installers were very nice and courteous.
Lead Source - Home and garden show. At the convention center in Denver
We love our new Solara patio cover. It has given us a whole new room to enjoy. I love that we can open it fully for sun or close is completely for water tight protection from rain & snow. We were able to get custom column covers to make them look more like Grecian columns to give it an elegant look. With lighted caps on the handrail and LED lights in the ceiling we have lighting options for every situation. The installation went quickly and the guys were great to work with!
I love my Solera patio cover! Colorado Sunroom installers (James and his assistant) are experts and very efficient in all aspects of the project.
Problem Resolutions - The installers were very knowledgeable, and patient in answering questions and addressing my concerns.
Installer Professionalism - Excellent clean up of the job site.
Project Completion - The project ended up being descoped a bit, and Joe the project manager, was open to a small reduction in price. I very much appreciated the ability to revisit the construction price. Thank you!
Follow Up - I do trust Joe, the project manager, and James, the installer to address any issues. Good people!
I no longer live in the area
Problem Resolutions - Rob and Victor were great to work with., very knowledgeable and did a fantastic job.
Quality Expectation - Very happy with the finished product.
Additional Comments - Great job. Thanks Joe for all your effort.
We absolutely love our Solara patio cover. Colorado Sunroom and Window did a wonderful job.
They were very professional. They came in and did the job and it was far faster than we thought it woud be. It looks gorgeous and we have an extra room to our house.
Satisfaction - It looks gorgeous and it is better than I thought it was going to look. When I called afterward to come back and do something, they did and there was no problem.
Additional Comments - They did a wonderful job.
Satisfaction - Installers were easy to work with and very accommodating
Lead Source - Home show and Web Search
Additional Comments - Ron worked hard to get us scheduled so install would be complete before a large family function, Thank you
Satisfaction - They were very friendly and helpful and answered all our questions.
I am still waiting for a warranty issue to be taken care of. I called weeks ago and they said they were backlogged and couldn't even schedule a date. This is not satisfactory in my opinion. I would be willing to change this review if they simply take care of my issue.
Lead Source - Home and Garden Show in Denver
Improvements - I do not have any suggestions for Colorado Sunroom and Window. They were very responsive to our every need. They told us about the four seasons glass product and our house is significantly cooler now. The glass is of high quality. We are so happy with our sunroom and could not be happier!
Satisfaction - I was very impressed with the professionalism of the people who worked at hour house. There were men on our job who haven't been doing the work as long as others. I got to monitor an apprentice kind of thing. The master builder was amazing! He knew exactly how to get things in and the others turned to him for guidance. I was just impressed by the quality of the people working at our house. Our house is much cooler as a result of the design and the glass they used. It has been a wonderful experience and we could not be happier.
Lead Source - We had a hail storm so we knew we needed to do something about the room. I spent two months shopping online and getting quotes. Colorado Sunroom and Window were the most expensive but went above our expectations of what we thought what would happen. We had to add money on top to what our insurance gave us, but it has enhanced the quality of our house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Colorado Sunroom and Window as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys