Great quality work!
They stay in touch, they clean up after themselves, and they do what they promised.
I enjoyed working with them and I have already recommended them to a third party.
We look much better now.
Definitely. In fact I already have,
Citadel Enterprises has done a number of projects for us, and we have been extremely pleased with all. I found that they often go beyond the contract to be helpful, and it did not show up on the bill. A great outfit to work with.
We have used Citadel for all major renovations on our property for over 18 years. Pete Loy and his team have always been thorough, conscientious, and trustworthy. Pete's crews show up on time, get the job done professionally, and always leave the worksite clean at the end of the day. We have never had to re-do a job and have never had a dispute around costs. I highly recommend Citadel without reservation.
Everyone was very nice. All my questions were answered.
Most important to me in working with someone on a project are integrity, honesty and quality of workmanship. They exceed anyone else that I have worked with. This is the third project I have done with them and I would highly recommend them to anyone.
Professional quality work. Trustworthy and honest. Always quick to respond. Highly recommend.
I have been using Citadel Enterprises for over 15 years. Their work is always precise and very dependable.They do EVERYTHING on the punch list which is almost unheard of in the contracting world. And if there is ever a problem in the future, they are always willing to come back and make it right. You can't ask for more than that!
Additional Comments - Did a great job in a timely manner. Problem was solved.
I think honestly and integrity, when working with a contractor, is one of the most important things, other than quality, and they had the highest integrity than anyone I have worked with.
Additional Comments - I have never done a project I have felt better about.
Additional Comments - I was very pleased with the efficiency and quality of Citadel, Inc. Absolutely would recommend them!
I had an excellent experience with Citadel Enterprises....start to finish! Pete was great with having all the answers, recommendations and solutions. I really appreciated his early morning e-mail updates on the status of my job....it was a great way to keep me informed and to keep the job moving forward. I would highly recommend Citadel Enterprises based on their professionalism, expertise, high quality work and honesty.
Honest, dependable, and a pleasure to work with.
Additional Comments - We have used Citadel Enterprises often as well as other members of my family. They get the job done on time and on budget. Excellent, high quality work and everyone is great to work with. Will use them again for future projects and highly recommend them.
Integrity is probably the most important quality that we look for in a contractor. With Citadel Enterprises we found that high quality goes hand in hand with integrity. That's the best thing that I can say about them; it was a joy to work with their company.
Additional Comments - I will work with them again. We are planning our next project currently.
We have worked with Citadel on three different renovation projects and have been extremely pleased with every aspect of each job. Should we decide to make any other changes to our home, Citadel will once again be our choice!
In the last 12 years we have employed Citadel Enterprises for numerous home renovation projects. In each instance we have been impressed by their knowledge and expertise to turn out a perfect finished product. All our dealings with Citadel Enterprises have been enjoyable and stress free due to the company's excellent customer service and the professionalism of their employees. On a survey we give them the highest possible rating in every category.
Additional Comments - We have done business with them for 25-30 years.
Pete Loy and Citadel Enterprises has really become a family friend to me and my late wife. I admire Pete and the wonderful environment he and Liz created.
Additional Comments - We were very satisfied with the work done by Citadel Enterprises.
I was very happy with Citadel Enterprises. They showed up when they said they would and finished when they said they would. They even did a few extra things that we asked.
Citadel Enterprises has been my go-to contractor ever since the first project they did for me decades ago. They aren't cheap, but they are professional, competent, thorough, creative, and a pleasure to deal with.
Citadel Enterprise has always been a pleasure to work with. Their knowledge of construction was imperative to my renovation. The suggestions for construction improvements are already paying for themselves. Not having the building experience or information to undertake my project, it was necessary to have someone of their caliber to trust. As the old saying goes, " you get what you pay for, " and I got the best!Jane S
We could not have been more pleased with the quality of work Citadel has provided us. This is the second project we have undertaken with Citadel and should the need arise, we look forward to working with them again. They are professional, thorough, and are meticulous in their attention to detail.
This was our second experience working with Citadel. The project lead was highly experienced, professional, knowledgeable, and courteous and went out of his way to try to make our project as smooth and efficient as possible. When questions or problems arose, he resolved them quickly and efficiently. Although we had a good idea of what we wanted at the start, he offered many suggestions that we accepted, and the end result was spectacular. Although the company is not going to be the lowest bidder in most cases, the old adage, "You get what you pay for," really holds true.
Additional Comments - Highly professional, honest and helpful company!
Realistic Expectations - I worked with the president of the company, so I would give him a four. I've worked with him for many years.
We have used Citadel Enterprises for almost 20 years and they are consistently high quality and reliable. We haven't even considered using an alternative contractor for a project over the last 20 years because we like them so much.
This job was completed with both of us out of the country. We were very pleased with the completed project. As usual the communication was great and expectations were met. Thank you.
Citadel Enterprises provided a professional atmosphere for my job. The people at my house were courteous, friendly and a pleasure to work with. I would recommend them to a friend.
Expertise - See bottom
Additional Comments - I'm very satisfied with their work. They're a triple A firm in my opinion.
Additional Comments - They are really professional and the quality of work.
Additional Comments - This is one of the best vendors that my wife and I have ever dealt with and this was a relatively small job and he gave us the same attention no matter what and we are very happy with the work and trust them fully.
Additional Comments - This was our 3rd experience w/Citadel Ent. and we would not hesitate to call them again with any needs we may have. Audrey Moody
Additional Comments - They are just about perfect. If Pete said he was going to meet me somewhere, he'd be there five minutes early. The subcontractors were equally as good.
Additional Comments - I have used Citadel Enterprises before and would not hesitate to use them again or recommend them to my friends.
Additional Comments - Pete Loy is nice and easy-going, but at the same time professional and reliable. I couldn't ask for better help. Thanks again for everything and we're looking forward to working with you again for any other home improvements.Cynthia and Bradley Nirenblatt
Clean & Safe - I always am delighted to see how Citadel leaves the house and yard at the end of each day. Pete Loy and his crew are very good about keeping things tidy and respecting the fact that oftentimes, people are living in the homes that are undergoing repairs.
Trust - Absolutely, Pete Loy's word is his bond. When Pete Loy says, "I'll make it happen," it happens. And it happens quickly.
Additional Comments - Pete Loy is the perfect contractor for working professionals who wish to delegate repairs to a smart, efficient contractor who gives great advice. He sees what needs to be done, and does it efficiently. He is wonderful.
Recommend Builder - Absolutely. I have been a customer since 2001 and I think Pete Loy is The Best.
Additional Comments - I would not go to anybody else, they are great!
Additional Comments - I purchased my home in Charleston in June 2005 and spent much of the last two years working with small, independent contractors and/or "handymen" to assist with a near complete renovation of the house. It was often frustrating, so when I was faced with a structural project, I did a lot of research to find a company I hoped would be able to do the work, do it correctly and leave me feeling confident that I wouldn't need to worry that things would go wrong at some point. I can't begin to express how pleased I am that I found Citadel Enterprises and that they did the work. It was like no other "contractor experience" I've ever had. Their business model centers on customer service and that's clear from the very first meeting with their business development person and remains so through contract closeout. I was kept informed throughout the project, they completed the work in a timely manner and under budget (wow!) and there's no evidence of them ever having been at my house, except that I no longer have the roof leaks or structural issues under my house! I have already recommended Citadel Enterprises to a number of friends and colleagues who have mentioned they have projects needing completion and I wouldn't hesitate to continue recommending them; Citadel Enterprises took what was a very stressful discovery in my house and turned it into a worry-free project, exceeding my expectations at every point in the process! James Doty
Additional Comments - We have been very pleased. We could not be happier with them.
Additional Comments - It was a pleasure. They were professional, courteous, and they kept everything safe.
Additional Comments - They are very professional, they did a very fine job and I am very pleased!
Additional Comments - Excellent work. It was nice to deal with top quality personnel for a change.
Additional Comments - I have nothing but great things to say about them, they have a unique organization and I am just very pleased with everything.
Additional Comments - Having been through several construction projects, they came in on a very difficult situation and they were wonderful, superb from start to finish. They were phenomenal. If we had used them to start with, we would never have had a problem with our roof. They knew what they were doing.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Citadel Enterprises, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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