I had my roof done over spring break, around April 20. Since I had my roof replaced, it has been leaking in places where it was not leaking before. It was not leaking at the time I. I then got a leak in my bedroom. My daughter noticed it, and I wondered why there was water in my ceiling. I paid 7k. I called them, and they said they don't think it's the roof; it's the chimney. This has been the same chimney I've had for years. I came home yesterday, and it's leaking. My roof was done in a little over a month, so I shouldn't have issues with leaks. The initial problem was my bedroom, but now my daughter's room is leaking. Someone needs to fix it. Initially, I didn't have issues; they were nice and cleaned up well. My issues started last week. I'm in Maryland, and it has rained every day. I never had these issues in the previous 7 years that I have lived here.

The crew that completed the roof project on my house was punctual, courteous, informative, and efficient. They cleaned the area to the point one could tell my yard was a worksite earlier that day. They informed me of an incident that damaged a gutter and reported it to their office for resolution. The issue was promptly resolved within 24hrs. by making the repair. Because of the excellent work done, I have already referred Charm City Roofing to someone.

Our porch roof was neglected in the initial estimate, so we had to have another company come and estimate to see what kind of shape it is in. After that, we reached back out to CCR, and Mark came out to check it out and noted that it needs repair. It has now been almost 2 weeks and we have not heard back

They are timely in response they kept to the schedule they were neat and respectful to the property

Seems a lot of roofers are depending on pictures taken by drones or satellite to determine what the roof needs . I was told by one roofer that nobody actually goes on the roof anymore! Mac went on the roof, took photos, and explained everything, so clearly I trusted him and would recommend Charm City.

They did a decent job on my roof. The gutters had a few problems discovered after the first rain. They came out next day to attempt to fix those gutter issues. During installation some communication issues occurred that were addressed in the end. Lots of debris and some tools left in my yard.

Staff was very helpful and professional

Charm City Roofing did an excellent job when they were here. They were fast, clean, and they did a really good job.

Used incorrect materials

We have worked with them on two occasions previously. Out of all the companies, they were the most honest and forthcoming. They had competitive pricing. They were kind and explained everything. They were not dismissive. I liked working with them.

Charm City Roofing was great to work with from start to finish. They were extremely thorough and responsive to a questions I had.

From estimate to completed roof replacement, the process was easy and fast. Mac the estimator was knowledgeable and cool, the admin folks were responsive, and the roofers did a great job. I’ve used Charm City Roofing a few times and they are dependable. Thank you!

I thought that the level of help and communication from my point of contact, Mac Falby, made a huge difference throughout the process. Even though there were some tough moments during the build process, Mac was always available and very helpful. I very much appreciated his help throughout the process.

I was very impressed with how quickly the men got the job done, the quality of the work, and the fair pricing. I would definitely recommend Charm City Roofing.

Anytime I had questions Mark was fast to respond, with pictures or actionable info about our project.

Everything was planned perfectly and They were up front about everything

professional crew

All ready told many friends to use them!

They were great. Their customer service was outstanding. I would recommend them.

You’ll did good work except for the down spout wasn’t change that was the one that goes down to the ground.

Good communication and execution of expected work

Very professional to work with.

We were very happily satisfied. Everything went wonderfully and there were no issues.

I am documenting this review as of 1/4/2024.

Firstly, I want to acknowledge my direct collaboration with Darius regarding the replacement of my roof. He demonstrated exceptional customer service, friendliness, and responsiveness throughout the process especially with my questions.

However, I'm compelled to rate this business with two stars due to significant issues encountered, primarily linked to poor communication regarding hidden fees and change orders. Initially quoted $2,475.00 for the entire roof replacement, I encountered unexpected hurdles when the crew arrived for the job. They claimed the wood on the roof needed replacing, and an unnamed individual, reachable at 443-334-7597, mentioned needing 5/6 pieces of plywood from Home Depot. When specifically asked about additional costs, this person assured us there would be none.

Crucially, we were neither shown the damaged plywood nor gave explicit approval for the additional work. This individual proceeded without consulting Darius or any supervisor, and the subsequent bill reflected a $640.00 increase for the plywood.

Upon addressing this discrepancy with Darius, he mentioned a retrospective discount, which doesn't align with the original quote, comparable to others in the field. Despite multiple discussions, only a nominal $64.00 discount was offered, creating a frustrating back-and-forth situation. Darius also attributed the misunderstanding to advising us to contact the estimator, which was not true, creating a 'he said/she said' scenario and of course since he was not there, he would believe his crew member, who spoke little to no English.

My experience with Darius was positive, but the overall company lacks crucial elements: communication, professionalism, and integrity. Regrettably, I cannot recommend this company due to these issues. Being unexpectedly charged $600.00 for damage we never saw feels unjust, emphasizing the company's lack of transparency and professionalism.

I urge caution regarding hidden fees, change orders, and professionalism when considering this company. Make sure you record all conversations, especially with the workers who arrive at your home. Despite Darius's commendable efforts, the experience with the company, particularly the undisclosed charges, was a considerable disappointment.

The work was done in a smooth and efficient manner.