Charm City Roofing provided a fast and accurate quote. The service work was performed on time and they were professional throughout the work process. The quality of work appears to be top-notch and I would recommend them to anyone.
I had them come because I had a small leak in my ceiling. They recommended a full roof replacement, much bigger job than I expected, but it was due so I went ahead with it. They gave me a date a month out and said it was subject to change, but never followed up to finalize. The guys just showed up that morning. Then they're looking to get me and my neighbors to move the cars in front of our houses, which took time to figure out whose cars they were, etc. If they had called the day before and said they needed the space in front of the house, it would've been easy to arrange ahead of time. Instead the job is getting delayed because they don't have things in place. The actual job went fine enough, they worked late, until 6:30pm probably, and it wasn't exactly broom-swept clean in back, but fine enough. Then a month later the leak, the original leak that started all this, returned. Just shelled out thousands of dollars and it wasn't fixed. So I called them up. "Oh we'll let Roger Bush know and he'll get back to you ASAP." Almost a week goes by. Nothing. Call again. "Oh we'll send someone out tomorrow." Guy comes the next day (not Roger Bush, btw), that's great. Recommends adding some sealant for the cost of materials only. Awesome, send me a quote. That was a week ago, still no word.
They were very dependable and the price was reasonable. Everything went according to schedule.
The woman in the office that was responsible for shielding calls was amazing. She was extremely responsive as well. She was part of the reason I went with them. Their bid wasn't the lowest but she was super attentive and I wanted to make sure the job was done right. They did a great job.
I was provided extremely good service by Charm City Roofing.
I say four stars because they did what I needed done, but there were some minor things that I'm pretty technical about. I give them a four because of my opinion of the workmanship, but if it weren't my opinion they'd get a five.
Good communication; fast and efficient work.
The crew arrived promptly @8:30. They were professional and did a marvelous job cleaning up. When it got dark, they returned the next day to complete the task.
Charm City Roofing was professional, prompt, and accurate.
I liked their professionalism and how quick they worked.
I felt like Charm City Roofing was very prompt with their service. They were professional, they cleaned up after themselves, and they scheduled us earlier than expected -- we were having a lot of leaking issues with our roof so they were able to get us in sooner than they initially told us. The financing was easy to get, the price was very good, and we had an overall great experience.
Great. Fantastic work.
Additional Comments - I was impressed with the crew. It was a hot day and they worked very hard.
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Areas Of Satisfaction - The roof (and rotted wood) were repaired quickly and, by all appearances, effectively.
Clean - I so so impressed the state of cleanliness. Not only did they clean up their work place they also blew standing leaves that were not part of the job. left the place looking like a showcase
It was good !
Recognized Excellence - All of them were great.
Recognized Excellence - Roger was the best. I was on a time crunch and he made sure that they could accommodate
Additional Comments - They were professional and courteous, and they did everything perfectly. The roof is amazing and I don't have to be worried anymore when it rains.
Recognized Excellence - Pedro was great.
New roof looks great! Cleaned everything up really well also. On time and done same day, and the price was amazing. Can't ask for more than that.
Job well done!
Recognized Excellence - Nicolette the office person. She answered phone calls, questions, and helped me with a few things along the way. Very professional and skilled at her job.
Professional & Organized - I am very impress with the professionalism and training of the crew that you sent us. They seemed a well organized commando where everybody knew exactly what they were doing.
They were great. They showed up on time and did the work I requested. They were polite and respectful. They cleaned up everything and were done in the timeframe quoted.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Charm City Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys