Charm City Roofing did an excellent job replacing my flat Baltimore roof. Beyond the work itself, their service when I had questions and a minor issue were unparalled. They made sure everything was finished to my satisfaction and went well beyond most companies in this respect.
The job was well done and efficient.
Very professional. Very thorough with the estimate provided and completed work in timely and professional manner.
My contact Mac was really great! He came out to give an estimate and checked in as I was going through the insurance process to get it taken care of. He was very professional, kind and on time, he walked me through the entire process so I knew exactly what to except. Charm City Roofing arrived on time (earlier than I expected), they worked as a team to complete the job and cleaned up all trash before they left. I would strongly recommend Charm City Roofing!
Darius came out to do the estimate and he was very professional. He called ahead of time to let me know he was on the way and he was very honest about the condition of my roof. I am pleased with the process from start to finish. The work was completed on time and the clean up was impressive. Excellent work.
Communication was not so great or as promised. Have not inspected the work as yet, probably will climb up for a look in a year or so. Occupant of house was very impressed by 2 workman who offered to come clean up any dirt which may have fallen within the house.
Charm City Roofing responded quickly to the request for an estimate, which was free. another company that we contacted wanted to charge us for an estimate if they went up onto our roof! They kept in regular contact with us regarding the estimate, payment, and work. We were very satisfied.
Very professional, timely, and experts at what they do!
you did the roof a few years ago and due to explosion last year next block form me i had some damage that you all repaired.
They did a great job!
I was able to call the office and have them fit me in their schedule. It was a time sensitive issue, that was done within the timeframe.
They showed up on time and ready to work. The job was completed in one day.
Charm City Roofing overall did a great job. I was given a thorough roof inspection, a reasonable quote, the workers were professional and tidy, and the work itself was done very well.
The workmanship and work was done pretty good.
I had 5 layers of old roof on top of rotted wood, and CCR came and tore it all off, replaced the rotted wood, and gave me a whole new roof in a single day. No leaks since! I hope I don't need their services again anytime soon, but I won't hesitate to call them if I do.
Quality of roofing work was good but have yet to get back to me with mom concerns and there communication skills are the worse and a little priceyjo
No other spot in town communicated as clearly as Charm City Roofing. It was a little more expensive than other roofers in the area, but we trusted them more, as they actually followed through on what they said they would do and showed up prepared every time.
Customer service is hands down the best! They are responsive to your needs and will give you the best rate.
Yes I felt it was quality work
Workers was on time. Was very respectful.
I got estimates from three contractors for my roof replacement. Charm City Roofing was the least expensive and also the most professional. I also saw how Charm City Roofing responded to complaints on BBB and review sites. The choice was clear, and I’m glad I went with Charm City Roofing.
The front end planning of my roof went well. Everything was scheduled quickly. The actually roofing day left us with concerns. Our garden was not properly protected and was damaged. Our gutters were also damaged. Charm City did a nice job addressing our concerns, compensating for our garden damage and repairing the gutters quickly. While the roof itself is beautiful, the chimney flashing doesn't look great. It's more important that it's water tight, however.
Job was done in one day professionally debris cleaned up JOB WELL DONE GUYS
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Charm City Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys