Need better communication especially leading up to the work day.

The service crew was quick, polite, great communicator, and punctual.

Charm City Roofing answered all our questions, took the time to explain the process to us and were very professional. Would recommend to a friend!

Good pricing

Darius, the salesperson, never sat down on my sofa or gave me a sales pitch. He went up on the roof in the rain, assessed the roof and sent me a detailed estimate which beat every other estimate by far. hte crew showed up on time and did a great job. No surprises or high prices.

Every member of the staff was so helpful.

It was a quick process! Darius was always available to answer any questions we had. Additionally, the team that worked on the roof were quick and cleaned up any mess and nails in the yard.

Charm City Roofing was very professional. The person I originally spoke with was very polite, knowledgeable, helpful, customer friendly, and made the experience great.

The sales person, Mark, was transparent and knowledgeable. I met with several other roofers/salesman and Charm City Roofing/Mark was the only one that seemed to work with me to find a reasonable option and approach. Everyone else just tries to tell you "this is the only way to do XYZ and all other approaches will not work so we will not even try". Mark actually understood that one of our issues was not obvious, gave us some reasonable options, and even explained how we could fix some things on our own that wasn't directly related to the roof work. Mark is the reason I went with them but the work and fair price make it an easy recommendation after the fact.

Speedy, efficient, and friendly

The price was reasonable. The staff were professional. You can tell that customer care is important to the company.

The roofers showed up on time, and they stayed on the job until it was completed. I appreciated that.

See comments below.

There were multiple issues with the work. First, it rained during the install and water was coming through my ceiling in multiple locations. Water spots occurred in the ceiling where leaks occurred. A seam at the skylight was loose and caused a leak inside. Interior damage occurred at this location. A condensate line for the rooftop AC until was cut and sealed inside the roof by the workers. The line pumped water into the ceiling for multiple days until it was able to be fixed. CCR had to do interior repairs where water damage occurred.

Ultimately it took almost a month to have a leak free roof from the date of install. I had many more ceiling leaks during that time then I had with my original roof.

Mark Tanner showed up for the appraisal appointment on time and communicate was professional. He made the process easy to understand the pricing was upfront. It was nice to get the estimate without waiting. I was impressed by the pricing which seemed very fair. The written estimate was what he said it was going to be. He was hopeful that he could get enough people on the job and it was done in one day.

The installers that they used were professional and respectful of the property. The job was done in one day except for some material that was not delivered. But it was done in a day or so after that without any issue.

I feel the communication and basic honesty was the best part of dealing with charm city roofing. The 15 year guarantee and other reviews were a plus and choosing them.

I was impressed with the thoroughness of the inspection; how the inspector discovered issues with the roof that were unexpected.

I would recommend them to a friend because they got the job done and were professional.

Excellent response time. Clear estimate. Work timely, with excellent clean-up. We had 4 estimates from reputable companies that were double or 30% more than Charm City’s.

They did an extremely good job.

Very responsive, they worked with me throughout the project

Roof repaired a day before scheduled.

Very professional team, fast work, and accurate quote.

They provided everything they promised on time and left no trace of their work tailings in the yard. Excellent job!

My experience with Charm City Roofing was great! Mark was very informative and helpful in getting our roof replaced!

Knowledgeable and friendly staff, communication was good to me via emails. Kept me informed after the work was done on the condition of the roof/work done the very next day. Thanks Mack for the phone call.

The customer services and scheduling was great. Everything went as planned and completed Everything in one day.