Started on time and finished the entire job in two days. Very impressive. Work is beautiful. No leaks.No complaints.

There is asphalt all throughout my crawl space and in my yard. After my roof was replaced there is now a leak in my back bedroom that wasn’t there before and has caused roof damage. I’ve had them out to fix it, and I don’t think it is fixed. I’m extremely dissatisfied.

I think they were very efficient and did a fantastic job. I have already recommended them to my daughter and son-in-law.

very good quality work

They were good and they were responsive.

Areas Of Satisfaction

They did a good job.

Areas Of Satisfaction

The customer service exceeded my expectations. They did a great job with the roof.

the field crew was pretty good, but working with the salesperson was a little frustrating as far as getting information on what specific products were being used.

They came and were professional, we had scheduling issues and they were resolved and they did work in one day.

Areas Of Satisfaction

They exceeded in professionalism.

Charm City Roofing exceeded my expectations in terms of the billing department with Bonnie. She exceeded our expectations because we were using a third party and she had to communicate with us about that.

Recognized Excellence

I would like to recognize everone because they were great. Will was the salesperson and he was good at communicating with us. Bonnie in the office was also really helpful.

Recognized Excellence

The crew in general did a very good job and cleaned up our deck and yard nicely.

Areas Of Satisfaction

I am very pleased with the way my roof looks.

they arrived on time and had a crew that was organized. They knew exactly what to do and got right to it and got the job done. They were very professional!

Additional Comments

I am very impressed with the company and definitely recommend them to others. The job looks amazing.

Problem Resolution

I would give them six stars if it was an option!

Recognized Excellence

I would like to recognize the whole team for their exceptional work. Everyone we spoke with and worked with was great.

Areas Of Satisfaction

The estimator arrived on time and the work was completed on the scheduled date. In my experience this is not typical with contractors.

They have excellent customer service! They followed through with the job until the end and did a fantastic job! I highly recommend this company!

Additional Comments

Charm City Roofing is a local company that deserves all the recognition and more business!!! I highly recommend this company to everyone I know in need of roof work!

I friend of mine recommended your company, and I would recommend to my family and friends

Sales Knowledge

William was the only guy that didn't try to sell me extra things I didn't need. And gave me a discount for paying cash.

I thought they were very nice and courteous.

Communication

They were very courteous and very kind.

Recognized Excellence

I would like to recognize, Roger, the salesman. He made sure they corrected the problem I had.

Areas Of Satisfaction

They were on time and they completed the job in a timely manner.

They were very professional and did a good job at cleaning up.

Areas Of Satisfaction

I was most satisfied with the quality of the work.

The team of six workers arrived early and went to work on the roofs right away. They worked together well as each worker seemed to have their own job, and knew what to do. The leader explained to me what work needed to be done. They did my roof and the next door neighbors at the same time, and completed the work in one day, and did an excellent job. It looks very good, and I am completely satisfied with their work. I would recommend them to others.

Charm City Roofing did a great job.

The sales rep was exceptional and very personable and knowledgeable.

Recognized Excellence

Will, the sales representative, did a great job.