I have used Charm City for 3 roofs.
I had my roof done over spring break, around April 20. Since I had my roof replaced, it has been leaking in places where it was not leaking before. It was not leaking at the time I. I then got a leak in my bedroom. My daughter noticed it, and I wondered why there was water in my ceiling. I paid 7k. I called them, and they said they don't think it's the roof; it's the chimney. This has been the same chimney I've had for years. I came home yesterday, and it's leaking. My roof was done in a little over a month, so I shouldn't have issues with leaks. The initial problem was my bedroom, but now my daughter's room is leaking. Someone needs to fix it. Initially, I didn't have issues; they were nice and cleaned up well. My issues started last week. I'm in Maryland, and it has rained every day. I never had these issues in the previous 7 years that I have lived here.
The crew that completed the roof project on my house was punctual, courteous, informative, and efficient. They cleaned the area to the point one could tell my yard was a worksite earlier that day. They informed me of an incident that damaged a gutter and reported it to their office for resolution. The issue was promptly resolved within 24hrs. by making the repair. Because of the excellent work done, I have already referred Charm City Roofing to someone.
Our porch roof was neglected in the initial estimate, so we had to have another company come and estimate to see what kind of shape it is in. After that, we reached back out to CCR, and Mark came out to check it out and noted that it needs repair. It has now been almost 2 weeks and we have not heard back
Seems a lot of roofers are depending on pictures taken by drones or satellite to determine what the roof needs . I was told by one roofer that nobody actually goes on the roof anymore! Mac went on the roof, took photos, and explained everything, so clearly I trusted him and would recommend Charm City.
They did a decent job on my roof. The gutters had a few problems discovered after the first rain. They came out next day to attempt to fix those gutter issues. During installation some communication issues occurred that were addressed in the end. Lots of debris and some tools left in my yard.
We have worked with them on two occasions previously. Out of all the companies, they were the most honest and forthcoming. They had competitive pricing. They were kind and explained everything. They were not dismissive. I liked working with them.
Charm City Roofing was great to work with from start to finish. They were extremely thorough and responsive to a questions I had.
I thought that the level of help and communication from my point of contact, Mac Falby, made a huge difference throughout the process. Even though there were some tough moments during the build process, Mac was always available and very helpful. I very much appreciated his help throughout the process.
I was very impressed with how quickly the men got the job done, the quality of the work, and the fair pricing. I would definitely recommend Charm City Roofing.
Everything was planned perfectly and They were up front about everything
All ready told many friends to use them!
They were great. Their customer service was outstanding. I would recommend them.