The roof seems solid. The owner is responsive and addressed all issues.
Good quality, customer service, affordable pricing and when issues arise they respond quickly.
Charm City Roofing was very professional and easy to work. Luke, especially, was the one who worked really well with me and clarified a lot of issues we had and how they were going to be fixed.
They are very responsive. I had special circumstances for the work, and they were very attentive and worked with me to get it done.
Got the job done in a single day but that speed came with a lot of chaos.
Quick service and a very pleasant experience.
We replaced our roof about 1 month ago and so far have had two serious leaks. The skylight that was installed as part of the job is not securely in place and we have had a strong draft coming through ever since. They have honored the warranty but wait times are long for repairs. I would not recommend this company at this time.
They did a great job.
The pictures they gave to me at completion showed some bricks left behind on my roof. I was not happy about that.
My roof is still leaking! I contacted them and they came out but they said that my neighbor's roof is leaking. I can't believe that I paid that amount of money and my roof is still leaking.
Charm City Roofing assessed the cause of my 3rd floor roof leaking and quickly remedied the issue. This occurred in September. They explained how rain water pooled at one spot, causing the leak. Their solution prevented the pooling, and my roof hasn't leaked since. They replaced my 2nd and 3rd floor flat roofs. And they cover the work in a 2 year warranty. I was covered by the warranty when they assessed the leak on my 3rd floor roof and made the fix. They do amazing work. I highly recommend Charm City.
A few weeks after they did my roof, siding, and deck, I had a large leak during a rain storm that caused significant dry wall damage inside my home. It turns out someone did not finish caulking around the siding. A lazy, negligent mistake. Additionally, it was difficult to communicate with the crew working. They argued with us about aspects of the deck that we wanted and were initially told were possible.
Great communication. They did an amazing job replacing our flat roof in just one day. It looks great! Would definitely use Charm City Roofing and recommend them to all my friends.
Charm City came to me with recommendations from neighbors However, the quality the poor workmanship failed to meet my expectations. After sharing my experience with a few of these neighbors, they provided similar concerns
Came on time and worked until the work was Completed
Quite pleased with this company as a whole.
Charm City Roofing was excellent to work with. They presented me with several options to service my roof, all of which were in the appropriate price range based on my knowledge of roofing costs. They completed the job on time and did a thorough job.
I had to get them to come back, there was extensive damage to the side of my house and gutters. There were also gaps left in the soffits.
They showed up at the agreed time. The guys were perfect gentlemen. They explained what they were going to do. They tore the old roof off and put the new one on. They stayed up there until it was finished. They took pictures to show me, and they cleaned up.
They exceeded my expectations with skylight removal.
Communication was excellent, they arrived on time for every appointment, and the work was done efficiently and with care.
Charm City Roofing provided a fast and accurate quote. The service work was performed on time and they were professional throughout the work process. The quality of work appears to be top-notch and I would recommend them to anyone.
I had them come because I had a small leak in my ceiling. They recommended a full roof replacement, much bigger job than I expected, but it was due so I went ahead with it. They gave me a date a month out and said it was subject to change, but never followed up to finalize. The guys just showed up that morning. Then they're looking to get me and my neighbors to move the cars in front of our houses, which took time to figure out whose cars they were, etc. If they had called the day before and said they needed the space in front of the house, it would've been easy to arrange ahead of time. Instead the job is getting delayed because they don't have things in place. The actual job went fine enough, they worked late, until 6:30pm probably, and it wasn't exactly broom-swept clean in back, but fine enough. Then a month later the leak, the original leak that started all this, returned. Just shelled out thousands of dollars and it wasn't fixed. So I called them up. "Oh we'll let Roger Bush know and he'll get back to you ASAP." Almost a week goes by. Nothing. Call again. "Oh we'll send someone out tomorrow." Guy comes the next day (not Roger Bush, btw), that's great. Recommends adding some sealant for the cost of materials only. Awesome, send me a quote. That was a week ago, still no word.
They were very dependable and the price was reasonable. Everything went according to schedule.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Charm City Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys