Mark Tanner showed up for the appraisal appointment on time and communicate was professional. He made the process easy to understand the pricing was upfront. It was nice to get the estimate without waiting. I was impressed by the pricing which seemed very fair. The written estimate was what he said it was going to be. He was hopeful that he could get enough people on the job and it was done in one day.

The installers that they used were professional and respectful of the property. The job was done in one day except for some material that was not delivered. But it was done in a day or so after that without any issue.

I feel the communication and basic honesty was the best part of dealing with charm city roofing. The 15 year guarantee and other reviews were a plus and choosing them.

I was impressed with the thoroughness of the inspection; how the inspector discovered issues with the roof that were unexpected.

I would recommend them to a friend because they got the job done and were professional.

Excellent response time. Clear estimate. Work timely, with excellent clean-up. We had 4 estimates from reputable companies that were double or 30% more than Charm City’s.

They did an extremely good job.

Very responsive, they worked with me throughout the project

Roof repaired a day before scheduled.

Very professional team, fast work, and accurate quote.

They provided everything they promised on time and left no trace of their work tailings in the yard. Excellent job!

My experience with Charm City Roofing was great! Mark was very informative and helpful in getting our roof replaced!

Knowledgeable and friendly staff, communication was good to me via emails. Kept me informed after the work was done on the condition of the roof/work done the very next day. Thanks Mack for the phone call.

The customer services and scheduling was great. Everything went as planned and completed Everything in one day.

I have used Charm City for 3 roofs.

I had my roof done over spring break, around April 20. Since I had my roof replaced, it has been leaking in places where it was not leaking before. It was not leaking at the time I. I then got a leak in my bedroom. My daughter noticed it, and I wondered why there was water in my ceiling. I paid 7k. I called them, and they said they don't think it's the roof; it's the chimney. This has been the same chimney I've had for years. I came home yesterday, and it's leaking. My roof was done in a little over a month, so I shouldn't have issues with leaks. The initial problem was my bedroom, but now my daughter's room is leaking. Someone needs to fix it. Initially, I didn't have issues; they were nice and cleaned up well. My issues started last week. I'm in Maryland, and it has rained every day. I never had these issues in the previous 7 years that I have lived here.

The crew that completed the roof project on my house was punctual, courteous, informative, and efficient. They cleaned the area to the point one could tell my yard was a worksite earlier that day. They informed me of an incident that damaged a gutter and reported it to their office for resolution. The issue was promptly resolved within 24hrs. by making the repair. Because of the excellent work done, I have already referred Charm City Roofing to someone.

Our porch roof was neglected in the initial estimate, so we had to have another company come and estimate to see what kind of shape it is in. After that, we reached back out to CCR, and Mark came out to check it out and noted that it needs repair. It has now been almost 2 weeks and we have not heard back

They are timely in response they kept to the schedule they were neat and respectful to the property

Seems a lot of roofers are depending on pictures taken by drones or satellite to determine what the roof needs . I was told by one roofer that nobody actually goes on the roof anymore! Mac went on the roof, took photos, and explained everything, so clearly I trusted him and would recommend Charm City.

They did a decent job on my roof. The gutters had a few problems discovered after the first rain. They came out next day to attempt to fix those gutter issues. During installation some communication issues occurred that were addressed in the end. Lots of debris and some tools left in my yard.

Staff was very helpful and professional

Charm City Roofing did an excellent job when they were here. They were fast, clean, and they did a really good job.

Used incorrect materials

We have worked with them on two occasions previously. Out of all the companies, they were the most honest and forthcoming. They had competitive pricing. They were kind and explained everything. They were not dismissive. I liked working with them.

Charm City Roofing was great to work with from start to finish. They were extremely thorough and responsive to a questions I had.

From estimate to completed roof replacement, the process was easy and fast. Mac the estimator was knowledgeable and cool, the admin folks were responsive, and the roofers did a great job. I’ve used Charm City Roofing a few times and they are dependable. Thank you!