Overall I had a positive experience with this company. The roof turned out good and I have confidence in the work. However, I felt the communication wasn't as good as I was anticipating. I was told Darius would be there on the day of roof replacement but he was not. I don't think I was given enough information to fully understand my skylight replacement until after it was done, though the work done on it ended up looking good.

I was not disappointed - I thought the estimate was fair, the crew did a good job.

I love how my deck turned out! I would say that I was frustrated before work was able to begin with the communication and timeline (see additional comments), but I would still recommend this company to my friends.

The team was fast, cleaned up the entire area and did a phenomenal job. They communicated any changes to the schedule beforehand and the final invoice was exactly what they quoted us. No hidden surprises.

Would recommend to anyone. They were prompt and communicated clearly.

Darius was very fast coming to inspect the roof after leakage in rain storm. Others I called didn’t set a date quickly.

From start to finish Mac and crew were very professional in the whole process. From inspection to clean up at the end of job we were very pleased

Charm City Roofing was very professional in every aspect They exceeded my expectations in every way. I couldn't be happier with the whole process and results. Mark Tanner was clear about what to expect and added to the project a few needed jobs. The project was on time and way close to budget, considering all the carpentry work needed. The workers were skilled, a pleasure to watch. The cleanup amazing! Couldn't have asked for more from everyone involved. Thank you all so much! .

Felt like I had a 2nd job having to manage them and making sure they did what the contract stated. They missed some items which I had to point out, felt like they were try to take shortcuts.

They were reliable, communicative, and I found that they followed through with everything they said they were going to do. They worked efficiently, and completed the job in the time frame they gave me.

Good roofing job to my knowledge, but a lot of miscommunication afterwards following a roofing leak that could have been prevented.

Charm City is familiar with our Canton Square HOA requirements.

The crew was extremely professional and courteous. Got the job done on time.

Charm City Roofing provided a very thorough site visit, outlining numerous options for the project. The salesperson answered every question, and walked me through the contract thoroughly. Work was completed in a timely manner, to the specifications included in the contract. Overall, very happy with the service provided!

Excellent craftsmanship with zero collateral damage.

It was a smooth painless process from them coming out to give a quote to completing the roof. They arrived on time, completed the job, provided pictures and cleaned up after. So I will recommend them.

The response and openness and communication was top notch. The work has so far held up. I would recommend.

Fast, professional, clean, with excellent photo documentation and a warranty that adds incredible value. That is what makes Charm City Roofing a great choice for your roofing needs. I've already recommended them!

Need better communication especially leading up to the work day.

The service crew was quick, polite, great communicator, and punctual.

Charm City Roofing answered all our questions, took the time to explain the process to us and were very professional. Would recommend to a friend!

Good pricing

Darius, the salesperson, never sat down on my sofa or gave me a sales pitch. He went up on the roof in the rain, assessed the roof and sent me a detailed estimate which beat every other estimate by far. hte crew showed up on time and did a great job. No surprises or high prices.

Every member of the staff was so helpful.

It was a quick process! Darius was always available to answer any questions we had. Additionally, the team that worked on the roof were quick and cleaned up any mess and nails in the yard.

Charm City Roofing was very professional. The person I originally spoke with was very polite, knowledgeable, helpful, customer friendly, and made the experience great.

The sales person, Mark, was transparent and knowledgeable. I met with several other roofers/salesman and Charm City Roofing/Mark was the only one that seemed to work with me to find a reasonable option and approach. Everyone else just tries to tell you "this is the only way to do XYZ and all other approaches will not work so we will not even try". Mark actually understood that one of our issues was not obvious, gave us some reasonable options, and even explained how we could fix some things on our own that wasn't directly related to the roof work. Mark is the reason I went with them but the work and fair price make it an easy recommendation after the fact.

Speedy, efficient, and friendly

The price was reasonable. The staff were professional. You can tell that customer care is important to the company.

The roofers showed up on time, and they stayed on the job until it was completed. I appreciated that.

See comments below.

There were multiple issues with the work. First, it rained during the install and water was coming through my ceiling in multiple locations. Water spots occurred in the ceiling where leaks occurred. A seam at the skylight was loose and caused a leak inside. Interior damage occurred at this location. A condensate line for the rooftop AC until was cut and sealed inside the roof by the workers. The line pumped water into the ceiling for multiple days until it was able to be fixed. CCR had to do interior repairs where water damage occurred.

Ultimately it took almost a month to have a leak free roof from the date of install. I had many more ceiling leaks during that time then I had with my original roof.

Mark Tanner showed up for the appraisal appointment on time and communicate was professional. He made the process easy to understand the pricing was upfront. It was nice to get the estimate without waiting. I was impressed by the pricing which seemed very fair. The written estimate was what he said it was going to be. He was hopeful that he could get enough people on the job and it was done in one day.

The installers that they used were professional and respectful of the property. The job was done in one day except for some material that was not delivered. But it was done in a day or so after that without any issue.

I feel the communication and basic honesty was the best part of dealing with charm city roofing. The 15 year guarantee and other reviews were a plus and choosing them.

I was impressed with the thoroughness of the inspection; how the inspector discovered issues with the roof that were unexpected.

I would recommend them to a friend because they got the job done and were professional.

Excellent response time. Clear estimate. Work timely, with excellent clean-up. We had 4 estimates from reputable companies that were double or 30% more than Charm City’s.

They did an extremely good job.

Very responsive, they worked with me throughout the project

Roof repaired a day before scheduled.

Very professional team, fast work, and accurate quote.

They provided everything they promised on time and left no trace of their work tailings in the yard. Excellent job!

My experience with Charm City Roofing was great! Mark was very informative and helpful in getting our roof replaced!

Knowledgeable and friendly staff, communication was good to me via emails. Kept me informed after the work was done on the condition of the roof/work done the very next day. Thanks Mack for the phone call.

The customer services and scheduling was great. Everything went as planned and completed Everything in one day.

I have used Charm City for 3 roofs.

I had my roof done over spring break, around April 20. Since I had my roof replaced, it has been leaking in places where it was not leaking before. It was not leaking at the time I. I then got a leak in my bedroom. My daughter noticed it, and I wondered why there was water in my ceiling. I paid 7k. I called them, and they said they don't think it's the roof; it's the chimney. This has been the same chimney I've had for years. I came home yesterday, and it's leaking. My roof was done in a little over a month, so I shouldn't have issues with leaks. The initial problem was my bedroom, but now my daughter's room is leaking. Someone needs to fix it. Initially, I didn't have issues; they were nice and cleaned up well. My issues started last week. I'm in Maryland, and it has rained every day. I never had these issues in the previous 7 years that I have lived here.

The crew that completed the roof project on my house was punctual, courteous, informative, and efficient. They cleaned the area to the point one could tell my yard was a worksite earlier that day. They informed me of an incident that damaged a gutter and reported it to their office for resolution. The issue was promptly resolved within 24hrs. by making the repair. Because of the excellent work done, I have already referred Charm City Roofing to someone.

Our porch roof was neglected in the initial estimate, so we had to have another company come and estimate to see what kind of shape it is in. After that, we reached back out to CCR, and Mark came out to check it out and noted that it needs repair. It has now been almost 2 weeks and we have not heard back

They are timely in response they kept to the schedule they were neat and respectful to the property

Seems a lot of roofers are depending on pictures taken by drones or satellite to determine what the roof needs . I was told by one roofer that nobody actually goes on the roof anymore! Mac went on the roof, took photos, and explained everything, so clearly I trusted him and would recommend Charm City.

They did a decent job on my roof. The gutters had a few problems discovered after the first rain. They came out next day to attempt to fix those gutter issues. During installation some communication issues occurred that were addressed in the end. Lots of debris and some tools left in my yard.