Chad's organization, workmanship, and crew are all first rate. The day they finished our first project we were meeting to discuss our second.
Excellent job and everyone was very helpful at Chads Design Build.
The whole experience with Chads Design Build was excellent. Chad's personal touch from the beginning was refreshing. Kevin, project manager and Jodie, the interior designer, were both great. They listened to our ideas, then returned turning our ideas into reality. Their suggestions were fabulous. The project accomplished our desires, workmanship was very good and we are very happy with the experience. We'd do it again, and if need be, will!!
Chad's Design Build helped us create the sun porch of our dreams. We were very comfortable with Chad's people and trusted their guidance every step of the way. Lovely people. And, our sun porch is very elegant while completely suitable to our old house. We would choose them again.
After a catastrophic plumbing failure destroyed our primary bathroom, we needed remodel the bathroom. It was a straightforward project, but with one little twist: a newborn baby in the nursery right across the hall. We decided to go with Chad's because of their sterling reputation not only as a quality design build firm, but also their dedication to environmentally responsible building. Chad clearly outlined the process that they would use to keep all the dust and construction debris outside the house (and away from the baby) and even put together a temporary bathroom for us as we went through the design process. Right from the start of the project, they went above and beyond to ensure things were safe and comfortable for our family. I am happy to report that this trend continued throughout the project- far exceeding my expectations and any previous experiences that I have had with other contractors in the past. Expectations were made clear for both parties right from the start, and we were matched with a Designer (Jody) and Project Manager (Chris) that best fit the design brief that we provided. They did a spectacular job bringing our vision of the bathroom to life. Chad's uses a nifty web portal that allowed us to see everything happen in real time and communicate with everyone involved in the project. From scheduling to budget, it was all there any time we needed to see it- and we had weekly check ins to make sure everything was looking good for us. Once the project got underway, we worked closely with our head carpenter (Josh) to make sure that everything was going smoothly. It was apparent right from the outset that Chad's was dedicated to delivering the exact vision we provided for them. Josh's work was top-notch, and all of the sub-contractors that were brought in absolutely fantastic. Not only did they do great work, but were made aware of our environmental concerns regarding the baby and went out of their way to accommodate. Chad's held the sub-contractors (tiling, electrical, plumbing) to the same standard they hold their staff to and it was incredibly refreshing to see. Not only that, but everything was cleaned and put back in place at the end of every work day- even by the sub-contractors!The project came in on budget and within the timeline we had originally set. Everyone showed up when they said they would and did quality work while they were here. The level of friendliness, attention to detail, and thoughtfulness was well beyond our expectations. We would absolutely use Chad's again for a project and we highly recommend them to our friends and family around the Madison area.
Chads was very helpful in helping us to come up with innovative solutions for the remodeling of our tiny bathroom. They are professionals and communicated well, responded promptly to emails and concerns, and were a pleasure to work with.
The opportunity to work with Chad's designer on our project was very helpful, all the work done was extremely high quality, and the staff communicated with us very well at each step of the project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Chads Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys