I appreciated the ease of working with all the sales and service representatives. I emphasized that I am a perfectionist and wanted nothing less than top notch work. I was more than satisfied with the results. Also, the two workmen worked long and hard, with an eye for detail. They arrived early... more
I was disappointed when I learned that the internet advertisement offered "buy two get one free," While, the newspaper ad that I responded to did not have the same offer. Both advertisements were in effect during the same time period.
It was a very smooth process. Everything was on time and the work was done perfectly.
I had a completely positive experience with Homefix. The new roof looks beautiful. The onsite manager explained to me all the work that had been done and ensured that cleanup was thorough. I definitely recommend Homefix.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Burgwald Remodeling LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys