Bluestem did an excellent job for us from start to finish. Exceptional service and follow up.
I have been recommending this company to everyone I know. They were so communicative, responsible and great problem solvers. All the staff were very personable. They sincerely cared about you and your project and getting it right for you. They stayed on time and budget. They were also flexible when I wanted something added. They knew what your goals were and remembered them. They kept their eye on the ball that you described. It was so nice not to have to worry about someone ghosting you or dropping the ball like is usual in this industry.
The design and implementation team was great. The high-level estimate provided before we signed up was probably half of what the actual cost was. I don't think it was intentional but my guess is Timothy is out of touch with what actual costs are today. Push to get the right level of estimate and detail you need for everyone to be confident in the price for the scope
I have already recommended Bluestem to a few colleagues and friends!
They were responsive and professional!
Really nice hardworking staff. Committed to customer satisfaction
This is the third major house remodel project we have completed and have worked with Bluestem on two of the three. The experiences with Bluestem have been superior to our interaction with other design build firms as well as interactions with other contractors on smaller projects. The comprehensive "A to Z" process with Bluestem makes a significant difference in the over all experience as well as the quality of the end product. The success of our projects with Blustem have been predicated on a relational reality rather than a simplistic transaction or punch list. Because of this relationship, we have significant confidence in the Bluestem team knowing that they are supporting our goals and watching out for our best interests.
Areas Of Satisfaction - We really, really like the design, and we were really happy with the level of their responsiveness to things.
Areas Of Satisfaction - They were very neat and the work was excellent.
I have already recommended!
Areas Of Satisfaction - Attention to detail, responsiveness, willingness to get it right at all times.
Additional Comments - Hope to re-engage in a few years to re-do our second floor.
I have been recommending them!
Co-Construct - Co-Construct is effective and efficient, and my team at Bluestem was wonderful about helping me learn to use it.
Production Organized - The team - and everyone at Bluestem I had any contact with - were pleasant and personable, and quite helpful.
Production Communication - I have so appreciated that no one ever responded defensively to any questions or concerns, but always answered straightforwardly - and the answers and/or explanations always made sense.
Crew Organized - Wonderful - even my neighbors were impressed! The workers were courteous and respectful; there was no yelling, radios were kept to a reasonable level, and any “detritus” that got into a neighbor’s yard was promptly and appropriately disposed of.
Construction Quality - Clearly, excellence is the goal Bluestem strives for - and achieves - in every aspect of their work.
Problem Resolution - They were always straightforward and helpful, and responded promptly - even if just to let me know it might take some time to resolve an issue.
Schedule - They have been right on schedule!
Value - I am so glad I went with Bluestem for my remodel!
Areas Of Satisfaction - At every stage of this long process, Bluestem has been wonderful. I appreciate their attention to detail and concern that I understand and be happy with what was going on. And the final result is even more beautiful than I could have imagined!
Referral Name - I recommend Bluestem Construction without reserve, any time I talk about my house and the remodel.
Excellent work! Talented people. Friendly and helpful folks. Could not be more pleased with the work!
Co-Construct - Email updates each evening with what was accomplished and the work and times for the next days work.
Construction Quality - Even the inspectors commented on how well everything looked!
Areas Of Satisfaction - Exceeded my expectations and were helpful and willing to make a couple of added requests.
Recognized Excellence - Everyone provided exceptional service!
Bluestem did an excellent job on our total kitchen remodel. They listened to what we wanted and offered ideas and suggestions that we really appreciated. Communication with our project manager, construction manager, and designer was easy and ongoing. Lots of info back and forth. All options over and above our original bid were documented and we had to choose and approve so there were no budget surprises. Site prep and daily clean up was great. On time and budget!
Areas Of Satisfaction - The assistance in developing a palate of colors was huge. We didnt know what we wanted fully when the project started, but they helped point us in a direction that has received oohs and ahhhs from neighbors and family. Even kids coming in to be with our kids usually say "wow".
Recognized Excellence - Tamatha was our rock throughout the process. This would have not come together without her expertise and drive.
I already have.
We love our new kitchen - Bluestem was outstanding throughout the entire process!
Bluestem was responsive and helped us plan and build the kitchen of our dreams.
Bluestem helped us design a beautiful shed dormer master suite and new office with lots of character and light. Couldn't be happier with the results.
Bluestem was great to work with from start to finish. They executed our vision perfectly and were able to create a space that fits our house while giving us the functionality we were looking for.
Whenever anyone asks about my remodeling experience, I rave. I rave about my beautiful new bathroom, which is EXACTLY like I dreamed. I rave about the quality of the work. I rave about the amazing craftspeople involved. I rave about the process from start to finish. Even when I had a big temper tantrum moment, I was treated with respect, and my concerns were professionally addressed. I truly cannot say enough good things about Bluestem Construction and my remodeling project.
From our first meeting we were convinced that Bluestem was attuned to what our goals and objectives were.
We were very pleased with their design aesthetic and their ability to solve our engineering challenges. We experienced scheduling delays and the overall budget ended up being considerably higher than the original expectation, but these issues were not Bluestem's fault and were well explained.
Bluestem construction did a great job through-out the process from initial planning to execution of the project. Communication was thorough and kept us and the Bluestem team in sync. We are very pleased with the final project.
Bluestem Construction exceeded our expectations throughout our kitchen remodel project. We truly felt that we were partners in the process; they listened to the concept we were trying to create, and provided options within our budget, working with us to get it right. Their online project software provides scheduling, communications, specs, selections, and photos in one place which was very convenient. There were no surprises - we remained within budget, we knew what to expect and when, and the end result was as planned. We are enjoying our new space and would use them again for any remodeling project. We highly recommend Bluestem!
The quality of work and the attention to detail has made our home a showplace. Nothing but glowing comments from family and friends when they see the finished product.
Overall, BlueStem delivered a product that aligned with my expectations for the project. There were a few hiccups along the way that, in hindsight, could have been resolved with more proactive communication from the BlueStem team. When these issues occurred and we were able to have conversations about them, they were able to find ways to resolve them to a level that left me satisfied. The team treated my home with respect and were usually responsive to questions I had. Overall, I would recommend them. They didn't shy away from issues and addressed my concerns as they arose. In the end, I have a beautiful basement that is fully finished, a new bathroom and a functionally efficient utility/laundry area.
First rate quality and workmanship. Highly recommended.
My experience with Bluestem was extremely positive overall. The online management system (Co-Construct) was a wonderful way to make sure that communications were clear and that we had a say over all costs. I have spoken with others who said their projects went 30% over budget and they were amazed when I told them ours did not go a penny over budget. There were no "surprises." For the few things that went wrong (the wrong tub sent from the manufacturer), Bluestem worked diligently to make it right and make up any time lost. They worked their schedule around a family event that we had so as to minimize disruption. Tamatha is an amazing designer and a wonderful problem-solver. Timothy truly cares about his customers' satisfaction. All of the Bluestem workers were polite and treated our home as if it were their own. They did not leave messes or debris around and they met promised schedules. We had a very bad experience with a prior remodel. This one was the complete opposite - it was excellent. I highly recommend Bluestem. You can trust them!
We are very satisfied with our new bathroom. We enjoyed working with Bluestem and would recommend them.
We were very pleased with our project, the timeliness, the commitment to the bid (no surprises financially), and the demeanor of the staff at Bluestem. The entire process was smooth, and attention to detail was a priority for Bluestem. We received many compliments that the look of the remodel was in keeping with the style of our home.
Bluestem staff were professional and responsive. They met every deadline and completed the project on time. Their suggestions for project changes were very helpful and smart. I would highly recommend them for your project.
Home remodeling is a daunting (given all the horror stories) and potentially expensive proposition. We went back and forth with various firms about 4 times before finally going ahead with Bluestem for a nearly whole house remodel. And we never looked back. The process was easy, the communication was timely and efficient, and we felt well-informed the entire way. No scary surprises! We were thrilled with the final product (as are many guests to our home and strangers who stop at our house to tell us how much they love it) and appreciated collaborating throughout. How many people can say they are still friends with their remodelors AFTER a project is completed and continue to see them socially? We just wish we had done it sooner.
We were extremely pleased by the overall quality, responsiveness, and commitment of the Bluestem team. They consistently went the extra mile to be sure we were satisfied with the end product. This continued after the project was finished when we had warranty issues arise on a furnace installed by one of the subcontractors. Additionally, we enjoyed getting to know the Bluestem team personally--they were all terrific people!
Bluestem did our kitchen remodel with us. It is beautiful and we are so pleased. From the design process to the completion of work on time, everything went smoothly with good communication. Tim was very involved all the way through and we liked the subcontractors too.
The process and personalities were perfect for what we were looking for. They were a little loose with the conclusion of the project. They were more reactive than proactive in some parts but overall I am totally satisfied and I love the results.
Everyone has horror stories about their remodeling. Not us; every stage was fun, engaging, and generative. We still look back at the 'before-during-after' photos with delight. And NO ONE has a kitchen (or a whole-house heating system) like our singular home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bluestem Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys