We are taking our temperatures each morning and night and cleaning our hands before entering a client's home.
We request that our clients maintain distance for their safety, as well as ours. We are not having more than one trade in the house at a time and sanitizing door knobs as we leave the site. We are in daily contact with our in-progress clients and doing presentations via FaceTime. We have set up check-ins with our subcontractors regarding health and willingness to continue.
The photo gallery on Beyond Kitchen website gave me inspiration for an updated kitchen in my townhouse. The basic layout was functional, but I wanted space for a larger fridge and other updates. I did not want to make one change now to rethink it later when wanted another change. Instead I made decision to work with professionals to remodel the kitchen and accomplish everything on my wish list. Beyond Kitchen did an excellent job explaining the service they provided, what to expect during the remodel and time and cost expectation. As a retired project manager I appreciated the company's attention to detail during the remodeling project.
Design Needs & Expectations - Kaliee listen to my requirements and narrowed down selections to those that matched what I was looking for. By her narrowing down the selections, I was not overwhelmed. The rendering images help see how all the selections went together.
Construction Quality - The sub-contractors did a great job. There a few things that had to be adjusted after initial installation, but Katie immediately contacted the sub-contractors and issues were resolved in 24 hrs.
Areas Of Satisfaction - Team did excellent job coordinating all the subs. Katie or Kailee was present when ever sub-contractor started new part of remodel. This provided excellent continuity during project. Everyone was very prompt in answering my questions. When there was a problem (example plumber and electrical) Katie was quick to get sub-contractors there to resolve. Loved the attention to small details, I never thought about heating vents or outlets, yet those were taken care and that made finish project look polished.
Wow! What can we say. We chose Beyond Kitchens for a master bath remodel. They exceed our expectations in every way. Prior to choosing them, we talked with several other designers/contractors. We decided to choose Beyond Kitchens as they were the only one who really listened to us. We provide more details in the comments below. Suffice it to say, we would definitely go with them again.
Professional & Organized - Diane, Katie, and Kailee are such a great team. They each have their own responsibilities yet seamlessly cover for each other when needed. Their attention to detail is impeccable, from the first meeting through design, construction, and final billing. The project notebook they put together detailed every part: all the subcontractors; the schedule; the specific components; the project plans - everything.
Designer Knowledge - Kailee was phenomenal. She's an award-winning designer and demonstrated it with this project. She listened to what we wanted, paid attention to our budget and desires, and gave us something that far exceeded our expectations! She is a true delight to work with. She truly has a fabulous eye for design and knows how to bring it to fruition.
Scope Of Work - The scope of work was meticulous and clear. One of the nice things Beyond Kitchen does is they bring all the subcontractors together at the job site before the project is even started, to assess the project, make sure every thing that can be is assessed, and to clarify which subcontractor will do what. The team is more than just Beyond Kitchens - it includes the subcontractors, a great group of people who work well with each other, with Beyond Kitchens, and with us.
Schedule - This remodel occurred during the COVID pandemic. There were suppliers who unexpectedly shut down due to COVID. Child care providers were exposed, causing difficulties for subcontractors. Despite all this, Beyond Kitchens and the subcontractors worked so well, they finished only 3 days after the scheduled finish - except for the one component where the supplier couldn't deliver until a couple of weeks later. This was truly remarkable work.
Construction Quality - Everyone working on this project was a true craftsperson, and they all took pride in their work. It shows in the true quality of the final product.
Communication - We were told of everything going on in a timely fashion. Katie, the project manager, was easily accessible to us and responded promptly and cheerfully to any questions we had.
Problem Resolution - As with any remodel, unexpected things occur. For this project, the problems were handled rapidly and seamlessly. Part of this is as the subcontractors work so well with Beyond Kitchens as well as with each other.
Value - We received exceptional value for the cost of the remodel.
Designer Knowledge - The design transformed the area to appear larger and arrangement improved the .functionality to bathroom
Areas Of Satisfaction - Final project was beyond our expectation/totally happy with our new masterbath!
Additional Comments - The trio Dianne, Katie, & Kailee made the project enjoyable and fun. They were always available for questions etc.
I have already recommended Beyond Kitchens to friends thinking about remodeling.
Professional & Organized - They are extremely organized. Katie gave me a calendar with timeline and I always knew what was next and adjust my household accordingly.
Communication - This is my second kitchen remodel with beyond kitchens. My first one was 20 years ago and their quality, communication and my ability to approach them with any questions/concerns/clarification has only improved. They have a great team and their all sub-contractors are a pleasure to work with on my project.
Punchlist - Yes and it was very small because they handled things very promptly.
Areas Of Satisfaction - when a business does what they say they will do seems to be a dying art these days but NOT with Beyond Kitchens. We came in under budget which seems like an impossible task in Rochester with construction mania happening.
Additional Comments - I loved working with Beyond Kitchens and their team. Their carpenter, Doug, can do anything and everything- and a pleasure to work with; he is very meticulous, very neat, and cleans up after himself!!
Areas Of Satisfaction - The whole team really listened to my needs and ideas and worked extremely hard to fulfill my kitchen dreams, while also keeping the budget in mind!
Design Favorite - I love the open concept! The function of my kitchen has improved 100%
Additional Comments - The gals at Beyond Kitchens were so friendly and approachable that I felt confident my vision for my kitchen was being addressed.
Areas Of Satisfaction - Their effort to keep the project moving, despite several challenges, was much appreciated, as well as their communicating in a timely manner. They also made sure the workmen were respectful of my living space and trying to keep things relatively neat and contained (e.g., construction debris stored in the garage). They did an excellent job of cleaning up after the project was totally finished.
Design Favorite - I love the fact that the sink in my master bath could be relocated — it makes the room feel so much bigger. I also love the shower space in the master bath being opened up. I appreciate the overall design of my bathrooms remaining consistent with an 80-year-old house, yet feeling fresh and new.
Additional Comments - This is the second time I’ve worked with Beyond Kitchens on a remodeling project. They remodeled my kitchen 12 years ago and it continues to be a space I enjoy spending time in. It also still looks great and functions well. I suspect the same will hold true for my bathrooms.
I recommend them highly!
The went beyond my expectations, it was a wonderful experience and I will love my bathroom forever.
Areas Of Satisfaction - They kept me well informed, they went above and beyond. They listened and took great notes on what I wanted. They were very thorough with making sure I was happy with every detail.
My experience with Beyond Kitchens was quite frankly the best I've ever had with a large house project. Although I'm not an interior designer, they worked with my ideas and came up with a design that was better than I could've imagined. The team listened to all my husband's and my ideas, wishes, wants and concerns. The result: A dream kitchen, worthy of being featured in a magazine! We will be forever grateful for their expertise and personal attention.
Areas Of Satisfaction - The entire team at Beyond Kitchens, which includes all the people who did the workmanship, were very personable and easy to talk to. Every one of them paid attention to detail and had experience enough to head off potential problems. They were flexible and got back to me every time I had a question. They were on-site almost daily. The project never stalled.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Beyond Kitchens as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys