I already sing their praises all over town. The attention to detail and involving the customer as much or as little as they want to be involved is what sets them apart from other teams in town.

Professional & Organized

Professional & Organized - Their office is lovely. The binders gave me confidence we had a plan. The weekly emails gave me confidence we were staying on track.

Problem Resolution

Problem Resolution - They were more likely to find a problem than I was!

Advice for Future Clients

Advice for Future Clients - Don’t look anywhere else for a remodel. Trust the team.

Beyond Kitchens made a potentially overwhelming and stressful remodel into an easy and enjoyable experience. Their professionalism, experience, patience and lighthearted disposition created a trusting environment that led to the kitchen of our dreams.

Professional & Organized

Professional & Organized - Always prepared and professional. The on-site binder is a genius way to keep everyone on the same page.

Communication

Communication - End of the week updates were so appreciated. Responses to questions or concerns were always answered in a timely manner. They never dropped the ball.

Designer Knowledge

Designer Knowledge - YES!! Without Katie and Kailee I would have been lost. Everyone at BK gave me reassurance and confidence throughout the process. Their knowledge allowed me to relax and know things would be handled appropriately. They presented wonderful ideas and options that I never would have thought about.

Product Selection Process

Product Selection Process - Design options were presented in an way that made selections incredibly easy. Kailee never made me feel bad about asking for additional options or help with making choices. She knew when to push me out of my comfort zone but still letting me know it's okay to change my mind or be nervous.

Problem Resolution

Problem Resolution - BK went above and beyond to make sure our project was the way we needed it to be.

Clean and Safe

Clean and Safe - The job site was always left in a manner that made me feel comfortable and safe, especially with having children around.

This was the fifth (!) remodeling project I hired Beyond Kitchens for (3 bathrooms, 1 kitchen, 1 dining room). I’ve been very happy with their work in the past and this time was no exception. They are easy to work with, communicate clearly, and work with a talented and thoughtful group of subcontractors. They are very thorough and address any underlying problems head-on (for example, structural concerns regarding the room being worked on). Their design skills and willingness to incorporate my preferences are amazing. They also do a great job of anticipating any delays and do their best to keep the project moving along. My most recent project, my dining room, turned out better than anything I could have imagined or accomplished on my own.

I’d had previous experience with Beyond Kitchens and knew I could rely on them to use skilled subcontractors and address any issues that might come up with subcontractors. I suspect I could have remodeled at a slightly lower cost but for me not having to deal with these issues was worth any extra cost. They certainly know more about all aspects of remodeling than I do and I knew I could trust them.

This was our first experience with an extensive home remodel of our kitchen, primary bathroom, and powder room. We especially appreciated BK’s design expertise, their skilled subcontractors, and careful review of completed work. We enjoy cooking, and our beautiful new kitchen has a much more useable and functional layout.

Areas Of Satisfaction

Areas Of Satisfaction - We were very happy with the design process, scheduling communication, skilled subcontractors, and careful inspection of finished work.

Additional Comments

Additional Comments - BK is a talented and experienced group! We love sharing our beautiful new kitchen with family and friends!

My experience with BK was very positive from beginning to end! I spoke with several other firms and individuals before I selected BK and when I met with BK it was hands down, the place for me. I felt we connected from the beginning and there is definitely a relationship that needs to develop in order to start, endure, and land a successful remodel. I liked their process (they had one)! I liked their ability to listen to what I wanted and needed out of the project. Finally, I liked their honesty about what to expect and not to expect. Throughout the process I always felt they had time for me and were willing to respond to my questions. In other words, their customer service was impeccable and the success of a remodeling project of this scope requires that, to say the least. Their subs were excellent and they work as a team with the same goal in mind - the best product and service for the client. I have a beautiful kitchen that is a result of the process, products, and partnership that I took part in with the team at BK. I highly recommend them to anyone who embarks on the kitchen remodel journey.

Professional & Organized

Professional & Organized - Extremely! I was very impressed with them from their original presentation, materials, and honesty to the final product. My questions were always addressed in a timely manner either by phone, email, text or in person.

Construction Quality

Construction Quality - The workmanship and materials were very high quality. The carpentry was excellent and everything was well coordinated so that the schedule was maintained without compromising excellence.

Trust

Trust - Absolutely! They are true to their word and they investigated and fixed any errors immediately. I have a great deal of trust in their management and delivery of the project.

Subcontractors Professionalism

Subcontractors Professionalism - They were the best! In particular kudos to the carpenter, painters, and electricians.

This is the second time we've used Beyond Kitchens for a remodel project. We really appreciate the time and effort they spent listening to us and putting together a fabulous that exceeded our expectations. We were remodeling a mud room / laundry room / pantry that was unattractive and not functional. They helped us put together a room that is not attractive, efficient and that works. The quality of the workmanship was excellent. The price for the work done and the project was completed on time.

Construction Quality

Construction Quality - Absolutely excellent.

Designer Knowledge

Designer Knowledge - Kailee, their designed, is equal to if not better than the designers we see on HGTV. She is, legitimately, an award-winning designer.

Subcontractors Professionalism

Subcontractors Professionalism - Definitely! They're extremely talented professionals.

We wish we could give Beyond Kitchens 6 stars! They completed three bathroom renovations for us. They all turned out beautifully and we are so happy with the end results. From the initial design consultation to the final construction, their commitment to excellence shines through. The team's professionalism and commitment to transparency made the entire process stress-free. Would highly recommend Beyond Kitchens for your home renovation.

Expert team with attention to detail and good follow through.

Areas Of Satisfaction

Areas Of Satisfaction - They were all so very respectful of us, our lifestyle and so kind to our pets. One contractor even fixed a bird feeder for us. 😊

Design Favorite

Design Favorite - Light, airy and functional

Additional Comments

Additional Comments - Great staff to work with!

These ladies are rock stars from start to finish!

Areas Of Satisfaction

Areas Of Satisfaction - They always had a positive attitude and friendly smile when things got unexpectedly bumpy in my personal life while in the middle of a major renovation.

Design Favorite

Design Favorite - My needs were listened to… the kitchen is beautiful and I love having a microwave that I can actually see into without standing on my tip toes.

Additional Comments

Additional Comments - Hiring Beyond Kitchens was the best decision that I have made while living in Rochester.

Additional Comments

Additional Comments - I enjoyed the careful and patient consideration I was given by Katie and Kailee! My knowledge prior to the renovation was limited but they treated me with patience on my many questions. We are forever grateful!

Very professional

This is our second project with Beyond Kitchens, and couldn't be more pleased with the results of both of them. No regrets here!

Great and friendly help. Thorough plans and details for a functional but beautiful kitchen. Willingness to keep dealing with finicky bits at very end of process.

Professional & Organized

Professional & Organized - Absolutely!

Designer Knowledge

Designer Knowledge - Great ideas presented after I gave a range of things I liked.

Design Needs & Expectations

Design Needs & Expectations - My kitchen was remodeled before I purchased my home and many of the standard measurement were wrong-Bk Fixed it and brought it up to code.

Schedule

Schedule - Yes. They shifted things around when necessary and I didn’t have to think about it.

Construction Quality

Construction Quality - Great finish and detail work.

Additional Comments

Additional Comments - Loved all the contractors. All were super kind and friendly and put up with a curious and relentlessly friendly poodle.

Beyond Kitchens is excellent to work with and we highly recommend them. Our recent kitchen/dining room remodel was the second project that they completed for us. The staff at Beyond Kitchens is extremely creative and competent in their design ability but at the same time they really listened to us and considered our preferences. They fully understood what was possible and practical in remodeling our space and came up with a final plan that we really liked and fit within our budget. They were also very committed to and successful in solving the inevitable remodeling problems as they came up during the construction. We are very happy customers again as the results of this project definitely exceeded our original vision of what would be possible!

Areas Of Satisfaction

Areas Of Satisfaction - The overall attention to detail in the design exceeded our expectations. They thought of things that we never would have. Their ability to solve the inevitable problems that come along with a remodel was also outstanding.

Design Favorite

Design Favorite - The overall blending of the original elements of the kitchen/dining room that we kept with the new elements of the remodel were expertly done. The new space totally respects the mid-century modern architecture of our house while updating it to the living standards of the 21st century.

Additional Comments

Additional Comments - Everyone at Beyond Kitchens is a good listener yet they are very willing to provide honest feedback. They worked with us on some of our ideas and we are happy that they talked us out of some of our other ideas!

The photo gallery on Beyond Kitchen website gave me inspiration for an updated kitchen in my townhouse. The basic layout was functional, but I wanted space for a larger fridge and other updates. I did not want to make one change now to rethink it later when wanted another change. Instead I made decision to work with professionals to remodel the kitchen and accomplish everything on my wish list.

Beyond Kitchen did an excellent job explaining the service they provided, what to expect during the remodel and time and cost expectation.

As a retired project manager I appreciated the company's attention to detail during the remodeling project.

Design Needs & Expectations

Design Needs & Expectations - Kaliee listen to my requirements and narrowed down selections to those that matched what I was looking for. By her narrowing down the selections, I was not overwhelmed. The rendering images help see how all the selections went together.

Construction Quality

Construction Quality - The sub-contractors did a great job. There a few things that had to be adjusted after initial installation, but Katie immediately contacted the sub-contractors and issues were resolved in 24 hrs.

Areas Of Satisfaction

Areas Of Satisfaction - Team did excellent job coordinating all the subs. Katie or Kailee was present when ever sub-contractor started new part of remodel. This provided excellent continuity during project. Everyone was very prompt in answering my questions. When there was a problem (example plumber and electrical) Katie was quick to get sub-contractors there to resolve. Loved the attention to small details, I never thought about heating vents or outlets, yet those were taken care and that made finish project look polished.

Wow! What can we say. We chose Beyond Kitchens for a master bath remodel. They exceed our expectations in every way. Prior to choosing them, we talked with several other designers/contractors. We decided to choose Beyond Kitchens as they were the only one who really listened to us. We provide more details in the comments below. Suffice it to say, we would definitely go with them again.

Professional & Organized

Professional & Organized - Diane, Katie, and Kailee are such a great team. They each have their own responsibilities yet seamlessly cover for each other when needed. Their attention to detail is impeccable, from the first meeting through design, construction, and final billing. The project notebook they put together detailed every part: all the subcontractors; the schedule; the specific components; the project plans - everything.

Designer Knowledge

Designer Knowledge - Kailee was phenomenal. She's an award-winning designer and demonstrated it with this project. She listened to what we wanted, paid attention to our budget and desires, and gave us something that far exceeded our expectations! She is a true delight to work with. She truly has a fabulous eye for design and knows how to bring it to fruition.

Scope Of Work

Scope Of Work - The scope of work was meticulous and clear. One of the nice things Beyond Kitchen does is they bring all the subcontractors together at the job site before the project is even started, to assess the project, make sure every thing that can be is assessed, and to clarify which subcontractor will do what. The team is more than just Beyond Kitchens - it includes the subcontractors, a great group of people who work well with each other, with Beyond Kitchens, and with us.

Schedule

Schedule - This remodel occurred during the COVID pandemic. There were suppliers who unexpectedly shut down due to COVID. Child care providers were exposed, causing difficulties for subcontractors. Despite all this, Beyond Kitchens and the subcontractors worked so well, they finished only 3 days after the scheduled finish - except for the one component where the supplier couldn't deliver until a couple of weeks later. This was truly remarkable work.

Construction Quality

Construction Quality - Everyone working on this project was a true craftsperson, and they all took pride in their work. It shows in the true quality of the final product.

Communication

Communication - We were told of everything going on in a timely fashion. Katie, the project manager, was easily accessible to us and responded promptly and cheerfully to any questions we had.

Problem Resolution

Problem Resolution - As with any remodel, unexpected things occur. For this project, the problems were handled rapidly and seamlessly. Part of this is as the subcontractors work so well with Beyond Kitchens as well as with each other.

Value

Value - We received exceptional value for the cost of the remodel.

Areas Of Satisfaction

Areas Of Satisfaction - Communication of work schedules, what to expect for upcoming weeks and response time to questions or concerns.

Areas For Improvement

Areas For Improvement - They exceeded our expectations

Additional Comments

Additional Comments - Great experience, no complaints

Designer Knowledge

Designer Knowledge - The design transformed the area to appear larger and arrangement improved the .functionality to bathroom

Areas Of Satisfaction

Areas Of Satisfaction - Final project was beyond our expectation/totally happy with our new masterbath!

Additional Comments

Additional Comments - The trio Dianne, Katie, & Kailee made the project enjoyable and fun. They were always available for questions etc.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, teamwork, professionalism and skill were all exceptional.

I have already recommended Beyond Kitchens to friends thinking about remodeling.

Professional & Organized

Professional & Organized - They are extremely organized. Katie gave me a calendar with timeline and I always knew what was next and adjust my household accordingly.

Communication

Communication - This is my second kitchen remodel with beyond kitchens. My first one was 20 years ago and their quality, communication and my ability to approach them with any questions/concerns/clarification has only improved. They have a great team and their all sub-contractors are a pleasure to work with on my project.

Punchlist

Punchlist - Yes and it was very small because they handled things very promptly.

Areas Of Satisfaction

Areas Of Satisfaction - when a business does what they say they will do seems to be a dying art these days but NOT with Beyond Kitchens. We came in under budget which seems like an impossible task in Rochester with construction mania happening.

Additional Comments

Additional Comments - I loved working with Beyond Kitchens and their team. Their carpenter, Doug, can do anything and everything- and a pleasure to work with; he is very meticulous, very neat, and cleans up after himself!!

Areas Of Satisfaction

Areas Of Satisfaction - The whole team really listened to my needs and ideas and worked extremely hard to fulfill my kitchen dreams, while also keeping the budget in mind!

Design Favorite

Design Favorite - I love the open concept! The function of my kitchen has improved 100%

Additional Comments

Additional Comments - The gals at Beyond Kitchens were so friendly and approachable that I felt confident my vision for my kitchen was being addressed.

Areas Of Satisfaction

Areas Of Satisfaction - Their effort to keep the project moving, despite several challenges, was much appreciated, as well as their communicating in a timely manner. They also made sure the workmen were respectful of my living space and trying to keep things relatively neat and contained (e.g., construction debris stored in the garage). They did an excellent job of cleaning up after the project was totally finished.

Design Favorite

Design Favorite - I love the fact that the sink in my master bath could be relocated — it makes the room feel so much bigger. I also love the shower space in the master bath being opened up. I appreciate the overall design of my bathrooms remaining consistent with an 80-year-old house, yet feeling fresh and new.

Additional Comments

Additional Comments - This is the second time I’ve worked with Beyond Kitchens on a remodeling project. They remodeled my kitchen 12 years ago and it continues to be a space I enjoy spending time in. It also still looks great and functions well. I suspect the same will hold true for my bathrooms.