The photo gallery on Beyond Kitchen website gave me inspiration for an updated kitchen in my townhouse. The basic layout was functional, but I wanted space for a larger fridge and other updates. I did not want to make one change now to rethink it later when wanted another change. Instead I made decision to work with professionals to remodel the kitchen and accomplish everything on my wish list. Beyond Kitchen did an excellent job explaining the service they provided, what to expect during the remodel and time and cost expectation. As a retired project manager I appreciated the company's attention to detail during the remodeling project.

Design Needs & Expectations

Design Needs & Expectations - Kaliee listen to my requirements and narrowed down selections to those that matched what I was looking for. By her narrowing down the selections, I was not overwhelmed. The rendering images help see how all the selections went together.

Construction Quality

Construction Quality - The sub-contractors did a great job. There a few things that had to be adjusted after initial installation, but Katie immediately contacted the sub-contractors and issues were resolved in 24 hrs.

Areas Of Satisfaction

Areas Of Satisfaction - Team did excellent job coordinating all the subs. Katie or Kailee was present when ever sub-contractor started new part of remodel. This provided excellent continuity during project. Everyone was very prompt in answering my questions. When there was a problem (example plumber and electrical) Katie was quick to get sub-contractors there to resolve. Loved the attention to small details, I never thought about heating vents or outlets, yet those were taken care and that made finish project look polished.

Wow! What can we say. We chose Beyond Kitchens for a master bath remodel. They exceed our expectations in every way. Prior to choosing them, we talked with several other designers/contractors. We decided to choose Beyond Kitchens as they were the only one who really listened to us. We provide more details in the comments below. Suffice it to say, we would definitely go with them again.

Professional & Organized

Professional & Organized - Diane, Katie, and Kailee are such a great team. They each have their own responsibilities yet seamlessly cover for each other when needed. Their attention to detail is impeccable, from the first meeting through design, construction, and final billing. The project notebook they put together detailed every part: all the subcontractors; the schedule; the specific components; the project plans - everything.

Designer Knowledge

Designer Knowledge - Kailee was phenomenal. She's an award-winning designer and demonstrated it with this project. She listened to what we wanted, paid attention to our budget and desires, and gave us something that far exceeded our expectations! She is a true delight to work with. She truly has a fabulous eye for design and knows how to bring it to fruition.

Scope Of Work

Scope Of Work - The scope of work was meticulous and clear. One of the nice things Beyond Kitchen does is they bring all the subcontractors together at the job site before the project is even started, to assess the project, make sure every thing that can be is assessed, and to clarify which subcontractor will do what. The team is more than just Beyond Kitchens - it includes the subcontractors, a great group of people who work well with each other, with Beyond Kitchens, and with us.

Schedule

Schedule - This remodel occurred during the COVID pandemic. There were suppliers who unexpectedly shut down due to COVID. Child care providers were exposed, causing difficulties for subcontractors. Despite all this, Beyond Kitchens and the subcontractors worked so well, they finished only 3 days after the scheduled finish - except for the one component where the supplier couldn't deliver until a couple of weeks later. This was truly remarkable work.

Construction Quality

Construction Quality - Everyone working on this project was a true craftsperson, and they all took pride in their work. It shows in the true quality of the final product.

Communication

Communication - We were told of everything going on in a timely fashion. Katie, the project manager, was easily accessible to us and responded promptly and cheerfully to any questions we had.

Problem Resolution

Problem Resolution - As with any remodel, unexpected things occur. For this project, the problems were handled rapidly and seamlessly. Part of this is as the subcontractors work so well with Beyond Kitchens as well as with each other.

Value

Value - We received exceptional value for the cost of the remodel.

Areas Of Satisfaction

Areas Of Satisfaction - Communication of work schedules, what to expect for upcoming weeks and response time to questions or concerns.

Areas For Improvement

Areas For Improvement - They exceeded our expectations

Additional Comments

Additional Comments - Great experience, no complaints

Designer Knowledge

Designer Knowledge - The design transformed the area to appear larger and arrangement improved the .functionality to bathroom

Areas Of Satisfaction

Areas Of Satisfaction - Final project was beyond our expectation/totally happy with our new masterbath!

Additional Comments

Additional Comments - The trio Dianne, Katie, & Kailee made the project enjoyable and fun. They were always available for questions etc.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, teamwork, professionalism and skill were all exceptional.

I have already recommended Beyond Kitchens to friends thinking about remodeling.

Professional & Organized

Professional & Organized - They are extremely organized. Katie gave me a calendar with timeline and I always knew what was next and adjust my household accordingly.

Communication

Communication - This is my second kitchen remodel with beyond kitchens. My first one was 20 years ago and their quality, communication and my ability to approach them with any questions/concerns/clarification has only improved. They have a great team and their all sub-contractors are a pleasure to work with on my project.

Punchlist

Punchlist - Yes and it was very small because they handled things very promptly.

Areas Of Satisfaction

Areas Of Satisfaction - when a business does what they say they will do seems to be a dying art these days but NOT with Beyond Kitchens. We came in under budget which seems like an impossible task in Rochester with construction mania happening.

Additional Comments

Additional Comments - I loved working with Beyond Kitchens and their team. Their carpenter, Doug, can do anything and everything- and a pleasure to work with; he is very meticulous, very neat, and cleans up after himself!!

Areas Of Satisfaction

Areas Of Satisfaction - The whole team really listened to my needs and ideas and worked extremely hard to fulfill my kitchen dreams, while also keeping the budget in mind!

Design Favorite

Design Favorite - I love the open concept! The function of my kitchen has improved 100%

Additional Comments

Additional Comments - The gals at Beyond Kitchens were so friendly and approachable that I felt confident my vision for my kitchen was being addressed.

Areas Of Satisfaction

Areas Of Satisfaction - Their effort to keep the project moving, despite several challenges, was much appreciated, as well as their communicating in a timely manner. They also made sure the workmen were respectful of my living space and trying to keep things relatively neat and contained (e.g., construction debris stored in the garage). They did an excellent job of cleaning up after the project was totally finished.

Design Favorite

Design Favorite - I love the fact that the sink in my master bath could be relocated — it makes the room feel so much bigger. I also love the shower space in the master bath being opened up. I appreciate the overall design of my bathrooms remaining consistent with an 80-year-old house, yet feeling fresh and new.

Additional Comments

Additional Comments - This is the second time I’ve worked with Beyond Kitchens on a remodeling project. They remodeled my kitchen 12 years ago and it continues to be a space I enjoy spending time in. It also still looks great and functions well. I suspect the same will hold true for my bathrooms.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in everything. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent in design, planning and quality of workmanship. Very professional and courteous ; easy to deal with,

I recommend them highly!

The went beyond my expectations, it was a wonderful experience and I will love my bathroom forever.

Areas Of Satisfaction

Areas Of Satisfaction - They kept me well informed, they went above and beyond. They listened and took great notes on what I wanted. They were very thorough with making sure I was happy with every detail.

My experience with Beyond Kitchens was quite frankly the best I've ever had with a large house project. Although I'm not an interior designer, they worked with my ideas and came up with a design that was better than I could've imagined. The team listened to all my husband's and my ideas, wishes, wants and concerns. The result: A dream kitchen, worthy of being featured in a magazine! We will be forever grateful for their expertise and personal attention.

Areas Of Satisfaction

Areas Of Satisfaction - The entire team at Beyond Kitchens, which includes all the people who did the workmanship, were very personable and easy to talk to. Every one of them paid attention to detail and had experience enough to head off potential problems. They were flexible and got back to me every time I had a question. They were on-site almost daily. The project never stalled.