Areas Of Satisfaction - They were very organized and well done at the end of the closing and the walk through, which met my expectations.
Recognized Excellence - I would like to recognize Joe Rice.
Areas Of Satisfaction - They were very responsive to any issues I had. Their responsiveness met my expectations.
Additional Comments - They do good quality work. They delivered my home on time. They were very easy to work with.
Recognized Excellence - The two girls that helped me pick out everything were great. They were very nice and helpful. Bob was also helpful. He always retuned my calls. They were really good in that aspect.
Additional Comments - I live right behind this whole project. It tempted me to buy one. I saw it from the ground up and after seeing the models, I was very happy with it. I waited for the last area so I could have lookout windows in the basement. That's the one thing I was really looking forward to. It's much lighter and brighter. I like the nine foot ceilings also. Those are some of the things that made me buy this place.
Recognized Excellence - Joe Rice Bob Williams
Areas Of Satisfaction - Joe solved the 2 issues we had immediately Bob was very professional and always answered any questions we had
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - The communication was good.
They were very timely and that is a big factor during the pandemic. The home looks nice and they were responsive to my queries.
Recognized Excellence - I would like to recognize Joe. He communicated everything in a timely manner and if there were any delays he communicated. He also checked in after we moved into the home. Natalie, in design, was accommodating to our thoughts and she was good about recommending alternatives or communicating delays. The countertop was cut incorrectly and she picked up on it right away, informed us of it and it didn't cause any delays with the house.
Recognized Excellence - Joe Rice has been amazing to work with and so helpful answering all of our questions!!
The entire experience was outstanding! The B&D team was professional and committed to service and assisting us throughout the process. B&D is a very reputable builder that is customer oriented and responsive. We highly recommend them!
Communication - Everyone was excellent with returning calls and emails ( Bob Williams, Natalie Garcia & Dan Kohlsaat)
Professional & Organized - Entire process was professional and each step was clearly articulated & executed. We were always informed. No surprises. Everyone was very easy to work with during the process!
Recognized Excellence - Dan Kohlsaat was excellent! Great at explaining all details, answering questions, taking the time to help us & following up on everything we needed to know. He was exceptional. Natalie Garcia was wonderful and responsive to our questions and offering excellent suggestions during the design process & beyond!
Areas Of Satisfaction - All areas-Sales with Bob Williams; Natalie with Design and Dan Kohlsatt with pre-drywall inspections, detailed walk through, to delivery of the keys! What a great group of individuals who are real professionals and take great pride in what they do.
Additional Comments - We looked at other builders of new homes & townhomes and we are totally confident we made the best choice with Beechen & Dill.
I could not promote Beechen and Dill as a superior builder. I know all new construction has issues but as the old saying goes “ the devil is in the details”. The response to issues, regardless of how serious they are is the key to customer satisfaction. To date, the response by Beechen and Dill to issues has been unimpressive. Maybe it will improve, that remains to be seen.
Recognized Excellence - I would like to recognize both Natalie and Dan. Natalie helped me with picking things out. Dan, the contractor, was good because he showed me through the house and kept me informed with everything going on. I would like to recognize them for their exceptional service.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - They exceeded my expectations, everything was done the way I picked out.
Recognized Excellence - Dan has been fantastic!
Recognized Excellence - I'd like to recognize Bob Williams and Dan Kohlsaat for their exceptional service.
Areas Of Satisfaction - Beechen & Dill Homes exceeded my expectations with keeping to the timeline of the project. They said it would be done in April and that's when it was completed.
Great experience from beginning to end!
Recognized Excellence - Bob, Dan and Joe were great…as was everyone I had contact with.
Recognized Excellence - I would like to recognize the front office worker Bob and Dan for doing a great job.
Areas For Improvement - Beechen & Dill Homes did not fall short of any of my expectations.
Areas Of Satisfaction - They met my expectations by doing everything on time, and they exceeded my expectations with the completion of the job.
The sales team was easy to work with. The designers made things very simple. The construction foreman was a pleasure to work with.
Recognized Excellence - I would like to recognize Dan Kohlstaat the construction manager. He was fantastic to work with. I would also like to recognize Bob Williams with the sales team. He was easy to work with as well. I really enjoyed working with them.
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - We were very pleasantly surprised at how clean the house was during the walkthrough and after the closing.
Additional Comments - It was a pleasant experience. They created a beautiful home that we are very thrilled with.
Clean - The house was spotless
Communication - Yes, the Dan and Joe are always very responsive
Quality Of Materials - The home is very well built and the workmanship was great. Great woodwork and staining and painting
Recognized Excellence - Dan Kholstaad and Joe Rice did a great job
Recognized Excellence - Dan Kohlsaat
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Beechen & Dill Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys