Recognized Excellence - My god each and every person was knowlegeable, organized so happy to figure things out....The building crews are excellent, polite when working around residents that are now living on property.
Areas Of Satisfaction - Again, Knowledgeable, friendly, helpful staff was awesome
Additional Comments - I would like to Thank everyone for such a lovely project well done, Copper Ridge is a star in Lemont and so happy to be part of it for many years to come.
Recognized Excellence - The entire team did an excellent job Joe Rice and Chris Kitchen on site, Natalie in the design center and Bob and Bernadette in sales. As a team they communicate well internally which shows how strong of a team they have at BD. Top Notch
Bob is the best!
Recognized Excellence - Bob provided exceptional service.
Areas For Improvement - Beechen & Dill Homes did not fall short of my expectations
Areas Of Satisfaction - Beechen & Dill Homes met/exceeded all my expectations.
Recognized Excellence - Bernadette AND Natalie, very professional
Areas Of Satisfaction - the construction of the townhome is superior
The process was very smooth, and we enjoyed each step. All questions were answered promptly. They were all very helpful.
Recognized Excellence - Bob, Natalie, Joe and Chris were all great.
Great design and materials at a realistic price
Recognized Excellence - Bernadette Ligas did an awesome job of selling us the home of our dreams.
Areas Of Satisfaction - Homesite location, and unit design are excellent
Beechen & Dill built our first home 40 years ago. When we found out they were building townhomes in the area that we were interested in, it was an easy decision to choose them again to build our next home.
Recognized Excellence - Bernadette Ligas, Natalie Garcia, and Chris Kitchin were our primary contacts, from start to finish. They were very helpful and responsive when we had questions and/or concerns throughout the process.
Areas Of Satisfaction - I feel like everyone really cares about putting out a quality product and will stand behind their work and reputation. Customer satisfaction, and for us, repeat customer satisfaction, is a priority for Beechen & Dill Homes. They have built upon the legacy that was started over 40 years ago.
Additional Comments - We are grateful and happy to have an opportunity to live in a beautiful new community, with a new home built by Beechen & Dill!
The entire team has been extraordinary to work with in my new-home purchase.
Recognized Excellence - Bernadette and Chris Kitchin, the construction lead, were exceptional.
Areas Of Satisfaction - They exceeded my expectations in every aspect. It was perfect.
Would definitely recommend this builder to family and friens
Recognized Excellence - Bernadette Ligas and Chris Kichen were fabulous to work with.
Areas Of Satisfaction - Either met or exceeded all of our expectations
Additional Comments - Thank you Beechen and Dill for our beautiful new home!
From the time we considered Beechen & Dill, till the time we moved in, the people there was very helpful and understood our needs.
Recognized Excellence - We enjoyed the schedule time we had with Natalie in picking out our selections.
Additional Comments - We are pleased with the communication with all the personnel involved from start to finish. Very friendly and understanding.
The entire experience went very well.
Recognized Excellence - Bob Williams
Additional Comments - Copper Ridge is a wonderful community and we look forward to living here for a long time.
I have already recommended this community to friends and relatives. I want all of them to move here!
Professional & Organized - Professional and organized, yet warm and accessible.
Recognized Excellence - Bernadette Ligas and Chris Kitchin have been wonderful. Helpful, professional, friendly, and always available to answer a question.
Areas Of Satisfaction - We have been impressed with the quality and workmanship in our new home.
Additional Comments - I am very happy with all of the “green space”. Beechen and Dill was very thoughtful about the placement of this community and the effect on the environment. The moment I saw the prairie and woods in my “backyard”, I knew this was where I wanted to live.
Everything from initial contact, selections, and build quality was exceptional.
Recognized Excellence - Everyone including Bernadette, Natalie, Chris, and Joe
Areas Of Satisfaction - Service and quality
Additional Comments - Great experience! Highly recommend to anyone looking to build or purchase a new home.
Recognized Excellence - I would like to recognize Joe and Chris for their exceptional service.
Additional Comments - It was a very good experience.
Superb builders, fantastic staff.
Recognized Excellence - Bob, Bernadette, Natalie and Chris were exceptional.
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Additional Comments - The construction standards were great.
We suggest Beechen & Dill Homes to anyone and everyone.
Areas Of Satisfaction - They were very organized and well done at the end of the closing and the walk through, which met my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Beechen & Dill Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys