We chose Baxter based on some personal recommendations and some examples we saw on Realtor.com and Zillow. The team was personal and professional from the beginning. We met with Jim and Bonnie early on to go over our vision and plans. They walked us through everything and offered suggestions on the best path forward for our renovations. The estimate was straightforward and accurate - any changes were discussed and approved. We worked with two teams. One for a smaller job (master carpenter and some other team members) then with Wayne’s team for the larger renovation. We had a completely wonderful experience and can’t wait to work with Baxter again.

I have had remodels done on other houses which usually involved a lot of down time between trades or waiting for materials to arrive which caused the jobs to drag out. Thankfully I did not need to experience it with this project. I really couldn't have been happier with the team, quality of the design, workmanship and execution of this project and wouldn't hesitate on recommending Baxter to others.

Our experience with Baxter was everything we could have hoped for and more. From start to finish they listened, delivered what they promised, adapted when needed without any hesitation, always worked towards exceeding our expectations, communicated clearly throughout about how we were doing from a budget perspective and somehow managed to stay on schedule. I would recommend them for all those reasons alone. But, perhaps the most important reason I’d recommend them is the people. It was abundantly clear the Baxter crew prides themselves on the quality of their work and their collaboration with clients. Everyone, the whole crew, was a pleasure to work with and we missed them when they left (I don’t think many people say that after a renovation).

Not only will we recommend Baxter Construction to others, we will hire them for our kitchen renovation.

Not only was the work flawless, the experience they created for us sets them apart. Enjoyable, professional, thorough, extremely neat and clean, careful communication.

Work was high quality and sone within the budget.

Working with Baxter was a wonderful experience. Excellent project manager, excellent crew with first rate craftsmanship. They have an appreciation for historic houses and are knowledgeable about their restoration.

Baxter construction provided high quality work throughout the project. The project was completed roughly on time, with one sub-contractor causing the modest delay overall. The project manager, lead carpenter and the majority of Baxter and sub-contractor tradesmen were competent, reliable, responsive, and friendly. Although problems were rare, they were almost always quickly resolved. We were very pleased with Baxter Construction on our project.

Incredible quality and attention to the smallest of details

The Baxter crew were a pleasure from start to finish -- imaginative, skilled, and hardworking. They were also polite, considerate and cheerful.

Yes, we have already recommended Baxter to a friend for their kitchen remodel and they are incredibly grateful for the recommendation as they also had a great experience.

After living in Hopewell for close to 30 years, my wife and I became keenly aware of the fact that there was extensive exterior repairs required to our home. We recognized the importance of working with a building company that would be able to inspect and diagnose issues related to our cedar shake exterior, trim and fascia, roofing, and painting. After exploring several construction and restoration companies, we decided to go with Baxter Construction given their reputation for top notch, project management and a wide range of expertise in many of the skill sets we would require. We were very impressed with their project management from beginning to end of what turned out to become a 6 month project. In working with Baxter, we were additionally comforted by the dedicated staff carpenters that had been with the company for many years. As the weeks and months progressed, Baxter were able to diagnose problems and perform remediations responsibly. We were kept up to date with frequent progress reports from the project manager, and grew to admire the carpenters who explained the details to us along the way. Given the need for carpentry, roofing and painting, Baxter was able to coordinate the process efficiently. This was a challenge given the numerous Covid related supply chain issues we ware experiencing. In short, we are extremely happy that we went with Baxter and would highly recommend them.

From start to finish the job was well organized and benefitted from careful oversight of all aspects of it. Work began earlier than expected and was completed within the estimated time.

Totally satisfied and overwhelmed with every aspect of Baxter's services

They are no doubt on the more premium side compared to other contractors, however, there is a reliability factor that goes a long way. I knew that at no point I had to worry about them not finishing the project, going under and having to scramble for a replacement. You hear nightmare stories, yet Baxter has a solid reputation for a very long time. You get what you pay for essentially.

Have already recommended.

Areas Of Satisfaction

Areas Of Satisfaction - Consistently high caliber of team, pride in work, patience in talking through details to this client/architect.

Areas Of Satisfaction

Areas Of Satisfaction - Continues to provide prompt assistance with any home improvement needs, years after our project has been finished. Outstanding reliability!!

At this point in time I would not recommend this company to anyone with the way this project turned out.

Areas Of Satisfaction

Areas Of Satisfaction - Very friendly, use of quality products, good care of existing work area.

Lead Source

Lead Source - Friend recommendation

Areas Of Satisfaction

Areas Of Satisfaction - It was a pleasure to work again with Ryan Henninger, Project Manager, and Weir Strange. Other men who worked on the job were also first-rate.

Lead Source

Lead Source - I have called on Baxter Construction for several projects--at least three--over past years

Additional Comments

Additional Comments - I am very happy with my new tiled kitchen floor!

Areas Of Satisfaction

Areas Of Satisfaction - Prompt, complete work.

Lead Source

Lead Source - Friend

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry was a particular pleasure.

Lead Source

Lead Source - A friend.

Professional & Organized

Professional & Organized - Every one of your employees goes above and beyond. we LOVE working with Baxter!

Construction Quality

Construction Quality - We are always beyond satisfied with Baxter's work!

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - We are always satisfied with the work that Baxter does, but their employees always go above and beyond. We are thankful to work with Baxter.

Lead Source

Lead Source - We have been working with them for years

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Follow up is excellent.

Lead Source

Lead Source - They did our renovation in 2009. Prior to that via friends speaking of their good reputation.

Additional Comments

Additional Comments - We will be working with Baxter again in this year on our kitchen renovation.

Areas Of Satisfaction

Areas Of Satisfaction - Professional, courteous service.

Lead Source

Lead Source - Neighbors.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the end result of the project.

Lead Source

Lead Source - They were referred by one of our board members.

Likely To Recommend

Likely To Recommend - I have already referred Baxter to friends.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Courteous, friendly staff

Lead Source

Lead Source - Realtors and an engineering firm

Areas Of Satisfaction

Areas Of Satisfaction - In the end, the Baxter crew did a fine job. The roofing was really perfect and after a second shot, the drywall was as well. The job went to plan and on schedule. And, as said above, you probably get what you pay for.

Lead Source

Lead Source - Sign on Broad St.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in all areas. Charlies expertise and Ryans communication were great.

Lead Source

Lead Source - I heard about them from my daughter, she has used them before.

Additional Comments

Additional Comments - I would highly recommend them and use them again.

Areas For Improvement

Areas For Improvement - I only have wonderful things to say.

Areas Of Satisfaction

Areas Of Satisfaction - The Baxter team was very thoughtful and careful in resolving my foundation issues. I felt like I was in good hands through out the process. I always recommend them to my clients and friends.

Budget

Budget - never questioned the costs

Employees & Subcontractors

Employees & Subcontractors - wonderful crew!

Lead Source

Lead Source - local business

Additional Comments

Additional Comments - Baxter is a thorough and excellent organization. I would not hesitate to use them again nor to recommend them.

Areas For Improvement

Areas For Improvement - I was very pleased with the outcome of the project. Wouldn't change anything.

Areas Of Satisfaction

Areas Of Satisfaction - I enjoyed working with Steve Wilbur and his crew. The quality of workmanship was top-notch!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of the workers.

Lead Source

Lead Source - I have known Baxter since we were little boys.

Additional Comments

Additional Comments - We were very satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Expertise.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship, and the nice men who did most of the work - Jose and Charlie.

Lead Source

Lead Source - My real estate agent, Christina Phillips from Henderson Sotheby's.

Additional Comments

Additional Comments - Our contractor, Ryan Henninger, is very nice man. I know I drove him crazy at times with various items I wanted done, but he maintained his cool and really worked hard to meet our expectations. He also did a great job thinking outside of the box and getting us things we wanted, like the carpet. He helped advise us on ways to keep costs down too, which was much appreciated.

Areas Of Satisfaction

Areas Of Satisfaction - Competence and professionalism in managing the project well.

Lead Source

Lead Source - We have been familiar with the organization since 1985

Additional Comments

Additional Comments - We are grateful that the roof repair was completed in a timely and competent manner.

Areas For Improvement

Areas For Improvement - None

Lead Source

Lead Source - Newspaper

Areas Of Satisfaction

Areas Of Satisfaction - Communication was always excellent; my calls and queries were answered quickly. Options were clearly explained and with plenty of time for me to make decisions as to which way I wanted to proceed.

Lead Source

Lead Source - local knowledge

Areas Of Satisfaction

Areas Of Satisfaction - Quality and consistency of work; skilled craftsman, problem solving ability

Lead Source

Lead Source - Word of mouth

Areas Of Satisfaction

Areas Of Satisfaction - I live in California and the job site was in New Jersey. I felt confident, based on who recommended Baxter to me, that the job would be done well. I have a very difficult tenant on this site and she had NO COMPLAINTS. That says it all.

Lead Source

Lead Source - Anne Morgan Battle recommended them to me. My usual sources could not do this job in the time frame I needed.

Additional Comments

Additional Comments - I would use Baxter Const. again.

Areas Of Satisfaction

Areas Of Satisfaction - Courteous, addressed all my concerns.

Additional Comments

Additional Comments - Everyone at Baxter is a pleasure to work with!

Areas For Improvement

Areas For Improvement - I've known Jim a long time. He did work for us with a previous company, and he is extremely honest, open-minded, and cheerful. I can always count on him. The same was true for the experience working with this company. It was a 100% positive experience.

Areas Of Satisfaction

Areas Of Satisfaction - It is hard to say what I was most satisfied with. Jim was the leader of the crew, and he was always available. The men he worked with were always great, as was the quality of the work. I have no complaints, and I'm a pretty critical observer.

Lead Source

Lead Source - I don't remember, but everyone who talks about Baxter speaks of their quality and honesty. Those are big factors for me.

Additional Comments

Additional Comments - It is very hard for me to equate my experience with a simple 0 - 4 scale. The cumulative effect of their business and the people who own it is that I have never had anything to complain about, and it has been a pleasure to work with everyone from this company.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was very friendly, professional, and easy to work with. I generally felt like I had a sense of what was going on at all times and was very satisfied with the level of communication.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work and staying on schedule. Also can be trusted completely

Lead Source

Lead Source - Prior experience with them and through architect

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship was amazing and impeccable. The quality, craftsmanship, and taste they brought to the project was amazing.

Lead Source

Lead Source - We saw their sign in our neighborhood. Other people had used them and we were in the market for a house. When looking at their other homes, we loved the quality of their work.

Additional Comments

Additional Comments - We are very pleased with the work that was done and wished we could have continued to work with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied by how they dealt with the unknown and fixed problems that arose during the project.

Lead Source

Lead Source - I first heard of them many years ago.

Areas Of Satisfaction

Areas Of Satisfaction - I like their commitment to getting the job right.

Lead Source

Lead Source - We live in the community, and they've been around for a long time.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the high quality of the work.

Areas Of Satisfaction

Areas Of Satisfaction - They are trustworthy, and have high quality.

Additional Comments

Additional Comments - I think he's the best in Princeton.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the quality of their workmanship. Baxter Construction offers high quality materials and high quality work. The workers were reliable and responsible; they were outstanding. They were really courteous.

Lead Source

Lead Source - I heard about Baxter Construction from a local recommendation.