Baxter construction provided high quality work throughout the project. The project was completed roughly on time, with one sub-contractor causing the modest delay overall. The project manager, lead carpenter and the majority of Baxter and sub-contractor tradesmen were competent, reliable, responsive, and friendly. Although problems were rare, they were almost always quickly resolved. We were very pleased with Baxter Construction on our project.
Incredible quality and attention to the smallest of details
The Baxter crew were a pleasure from start to finish -- imaginative, skilled, and hardworking. They were also polite, considerate and cheerful.
Yes, we have already recommended Baxter to a friend for their kitchen remodel and they are incredibly grateful for the recommendation as they also had a great experience.
After living in Hopewell for close to 30 years, my wife and I became keenly aware of the fact that there was extensive exterior repairs required to our home. We recognized the importance of working with a building company that would be able to inspect and diagnose issues related to our cedar shake exterior, trim and fascia, roofing, and painting. After exploring several construction and restoration companies, we decided to go with Baxter Construction given their reputation for top notch, project management and a wide range of expertise in many of the skill sets we would require. We were very impressed with their project management from beginning to end of what turned out to become a 6 month project. In working with Baxter, we were additionally comforted by the dedicated staff carpenters that had been with the company for many years. As the weeks and months progressed, Baxter were able to diagnose problems and perform remediations responsibly. We were kept up to date with frequent progress reports from the project manager, and grew to admire the carpenters who explained the details to us along the way. Given the need for carpentry, roofing and painting, Baxter was able to coordinate the process efficiently. This was a challenge given the numerous Covid related supply chain issues we ware experiencing. In short, we are extremely happy that we went with Baxter and would highly recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Baxter Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys