Barnes Custom Builders has exceeded our expectations with two projects that they contracted for us. This organization is made up of a highly skilled team that sets high goals in each individual’s area of expertise. They constantly strive to achieve the highest quality standards to deliver unequaled results. They have outstanding organizational and communication skills that are focused on completing the project on time
Types of work - Extensive window replacement
Clean - Areas of the house that were not part of the project were sealed off and well protected.
Respectful - Very professional
Quality Of Materials - Barnes strive to utilize the highest quality materials
Quality Of Workmanship - Impeccable. They are not satisfied until the customer is totally pleased
Problem Resolution - They strive to resolve potential issues before problems arise.
Value - Barnes understands the quality/value equation
Work Done Right - Excellent
Sales Knowledge - We experienced problems issues with appliances that Barnes helped us resolve.
Design - We worked with an architect. But Barnes shared their experiences that helped us elevate the project design
Recognized Excellence - They are a very strong team who all play an important role to achieve excellence.
Areas For Improvement - None come to mind.
Areas Of Satisfaction - All
Additional Comments - I highly recommend Barnes Custom Builders.
Quality control was questionable (matching stone, proper caulking and sealing. etc.) Extras on bill were not pre-approved and were ot removed when requested (Outside portable toilet was completely unnecessary, but non-negotiable.)
Quality Of Workmanship - Perfectly cut the trim boards!
Honesty and integrity are expected by me --- found lacking at Barnes. They failed to obtain proper permits before completing work. When brought to their attention they took over three weeks to clear up what could have been done in a few days - causing me to miss my closing date.
It was a pleasure working with Barnes Custom Builders employees. They were professional, knowledgeable, and always responded to my questions. The office staff was pleasant and friendly. The project manager, John Cave made working with him very easy and he provided a smooth flow to the project.
Types of work - They remodeled my flooring, windows, and kitchen.
Schedule - Yes, as much as they could even though we had the virus to deal with.
Recognized Excellence - John Cave was extremely helpful throughout the whole process. Lisa Layne in the office was very helpful as well.
Types of work - replace sliding doors with fixed ceiling to floor windows in living room, replace hardwood floors in LR and replace a kitchen window.
Problem Resolution - Found a rotted floor joist and fixed it professionally with a minimum of disruption to the LR floor
Recognized Excellence - Jon the PM on my job was very knowledgeable, professional, organized and personable.
Areas Of Satisfaction - Incredible quality work on the window install and the hard wood floor replacement
The quality of the the work exceeded our expectations. Strong communication skills. Tradesmen and management team were highly professional and courteous.
Types of work - Window replacement
Clean - At the end of each day, tools were stowed neatly. Work area was broom swept clean.
Communication - The website and software detailing the scope of the project allowed us to be fully engaged.
Quality Of Workmanship - Outstanding
Recognized Excellence - Jon, Dave, Charlie - Whole Team
Areas Of Satisfaction - Exceptional workmanship
Recognized Excellence - Jon Cave was an excellent Project Manager!
Recognized Excellence - Jon Cava - excellent communicator!
Types of work - Built screened in porch, replace gutters, remove shed, paint front door/overhang, under porch waterproof area created
Quality Of Workmanship - really solid work. :-)
Areas Of Satisfaction - Responsiveness, professionalism, craftsmanship
Additional Comments - We also appreciate their taking away the few extraneous cement blocks
Professional, excellent communication, creative and top quality products.
Areas Of Satisfaction - Customer Service, cleanliness.
Great professional and reliable service, superior quality workmanship.
Areas Of Satisfaction - Flexibility
Additional Comments - Would work with them again and highly recommend to others
Recognized Excellence - Jon Cave
Areas Of Satisfaction - Communication
Recognized Excellence - Jon Cave managed our project very effectively. He was professional, courteous, and proactive.
Areas Of Satisfaction - We were more than satisfied with every aspect of the job
very professional and response to any questions was immediate
They have extremely high standards. Living through the interior and exterior renovation, they made it as easy as possible to coexist with the workers.
Clean - They used ramboard to protect the hardwood floors throughout; cleaned up after themselves days' end and conclusion of each stage.
Quality Of Materials - Charlie required the carpenter to make an adjustment when he did a walkthrough to inspect the interior work.
Expertise - They are fluid; they consulted with us each step of the way and accommodated our requested add-ons that doubled the original project in a timely fashion.
Schedule - There were unavoidable delays (inclement weather, our request for additional work) but we always knew who to expect and when to expect them to show up. They made adjustments to keep the project moving forward and on schedule.
Value - You get what you pay for.
Recognized Excellence - Every person who worked on the house was pleasant, polite, and courteous. Project manager, Jon Cave, has been professional throughout.
Areas For Improvement - None
Areas Of Satisfaction - All were met; general coordination, customer service and ability to adjust to and manage add-ons seamlessly were areas where they went above and beyond.
Respectful - Always!
Communication - I felt that Builder Trend was leaned on a little too heavily
Areas Of Satisfaction - The work is beautiful and all the guys were excellent, skilled and very nice.
Recognized Excellence - Dave
Top notch company. Very professional , clean , and hard working. Very high quality work. A pleasure to work with.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Lead Source - I heard about Barnes Custom Builders through another contractor.
Professional, responded to all issues promptly, when there was a problem followed through until the problem was resolved. Would recommend highly and use again for any projects small or large
Areas Of Satisfaction - Their reliability and commitment to things being done right
Staff was friendly, knowledgeable and did great work. Good company to work with.
Areas Of Satisfaction - I felt that they were personal and they addressed issues professionally.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Barnes Custom Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys