About this company
Barnes Custom Builders
Our team of professionals — with roots in engineering, craftsmanship and design — is devoted to providing you with an outstanding product and service to match.
Types of work
GuildQuality surveys
Badges
Photos 78
Customer satisfaction
Of 51 customers surveyed, 36 respondedReviews 35
Of 36 respondents, 35 left a reviewRecent reviews
Ann D.
Additional comments
Quality Of Workmanship
Quality Of Workmanship - Perfectly cut the trim boards!
John M.
Honesty and integrity are expected by me --- found lacking at Barnes. They failed to obtain proper permits before completing work. When brought to their attention they took over three weeks to clear up what could have been done in a few days - causing me to miss my closing date.
Helen P.
It was a pleasure working with Barnes Custom Builders employees. They were professional, knowledgeable, and always responded to my questions. The office staff was pleasant and friendly. The project manager, John Cave made working with him very easy and he provided a smooth flow to the project.
Additional comments
Types of work
Types of work - They remodeled my flooring, windows, and kitchen.
Schedule
Schedule - Yes, as much as they could even though we had the virus to deal with.
Recognized Excellence
Recognized Excellence - John Cave was extremely helpful throughout the whole process. Lisa Layne in the office was very helpful as well.
Terry M.
Additional comments
Types of work
Types of work - replace sliding doors with fixed ceiling to floor windows in living room, replace hardwood floors in LR and replace a kitchen window.
Problem Resolution
Problem Resolution - Found a rotted floor joist and fixed it professionally with a minimum of disruption to the LR floor
Recognized Excellence
Recognized Excellence - Jon the PM on my job was very knowledgeable, professional, organized and personable.
Areas Of Satisfaction
Areas Of Satisfaction - Incredible quality work on the window install and the hard wood floor replacement
Jim C.
The quality of the the work exceeded our expectations. Strong communication skills. Tradesmen and management team were highly professional and courteous.
Additional comments
Types of work
Types of work - Window replacement
Clean
Clean - At the end of each day, tools were stowed neatly. Work area was broom swept clean.
Communication
Communication - The website and software detailing the scope of the project allowed us to be fully engaged.
Quality Of Workmanship
Quality Of Workmanship - Outstanding
Colin C.
Trusted contractor
Michael G.
Additional comments
Recognized Excellence
Recognized Excellence - Jon, Dave, Charlie - Whole Team
Areas Of Satisfaction
Areas Of Satisfaction - Exceptional workmanship
Mark C.
Additional comments
Recognized Excellence
Recognized Excellence - Jon Cave was an excellent Project Manager!
Customer in Falmouth, MA
Additional comments
Recognized Excellence
Recognized Excellence - Jon Cava - excellent communicator!
Customer in New Seabury, MA
Additional comments
Types of work
Types of work - Built screened in porch, replace gutters, remove shed, paint front door/overhang, under porch waterproof area created
Quality Of Workmanship
Quality Of Workmanship - really solid work. :-)
Areas Of Satisfaction
Areas Of Satisfaction - Responsiveness, professionalism, craftsmanship
Additional Comments
Additional Comments - We also appreciate their taking away the few extraneous cement blocks
Christine A.
Professional, excellent communication, creative and top quality products.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Customer Service, cleanliness.
Richard T.
Great professional and reliable service, superior quality workmanship.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Flexibility
Additional Comments
Additional Comments - Would work with them again and highly recommend to others
Customer in North Falmouth, MA
Recognized Excellence
Recognized Excellence - Jon Cave
Areas Of Satisfaction
Areas Of Satisfaction - Communication
Michael P.
Additional comments
Recognized Excellence
Recognized Excellence - Jon Cave managed our project very effectively. He was professional, courteous, and proactive.
Areas Of Satisfaction
Areas Of Satisfaction - We were more than satisfied with every aspect of the job
Karen C.
very professional and response to any questions was immediate
Mark C.
Customer in Falmouth
They have extremely high standards. Living through the interior and exterior renovation, they made it as easy as possible to coexist with the workers.
Additional comments
Clean
Clean - They used ramboard to protect the hardwood floors throughout; cleaned up after themselves days' end and conclusion of each stage.
Quality Of Materials
Quality Of Materials - Charlie required the carpenter to make an adjustment when he did a walkthrough to inspect the interior work.
Expertise
Expertise - They are fluid; they consulted with us each step of the way and accommodated our requested add-ons that doubled the original project in a timely fashion.
Schedule
Schedule - There were unavoidable delays (inclement weather, our request for additional work) but we always knew who to expect and when to expect them to show up. They made adjustments to keep the project moving forward and on schedule.
Value
Value - You get what you pay for.
Recognized Excellence
Recognized Excellence - Every person who worked on the house was pleasant, polite, and courteous. Project manager, Jon Cave, has been professional throughout.
Areas For Improvement
Areas For Improvement - None
Areas Of Satisfaction
Areas Of Satisfaction - All were met; general coordination, customer service and ability to adjust to and manage add-ons seamlessly were areas where they went above and beyond.
Cathy K.
Additional comments
Respectful
Respectful - Always!
Communication
Communication - I felt that Builder Trend was leaned on a little too heavily
Areas Of Satisfaction
Areas Of Satisfaction - The work is beautiful and all the guys were excellent, skilled and very nice.
Mary M.
Additional comments
Recognized Excellence
Recognized Excellence - Dave
Customer in Falmouth, MA
Customer in Woburn, MA
Top notch company. Very professional , clean , and hard working. Very high quality work. A pleasure to work with.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their professionalism.
Lead Source
Lead Source - I heard about Barnes Custom Builders through another contractor.
Roxanne F.
Professional, responded to all issues promptly, when there was a problem followed through until the problem was resolved. Would recommend highly and use again for any projects small or large
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Their reliability and commitment to things being done right
Cindy A.
Staff was friendly, knowledgeable and did great work. Good company to work with.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I felt that they were personal and they addressed issues professionally.
Diana G.
Additional comments
Recognized Excellence
Recognized Excellence - Jamie Matthews
Areas For Improvement
Areas For Improvement - Prepping the site completely- anticipating minor details that delay project.
Areas Of Satisfaction
Areas Of Satisfaction - Aesthetic quality, overall great job.
Shirley R.
Additional comments
Lead Source
Lead Source - Charlie and Dave,were at my front door one day , not very long after i had purchased 28 drift rd. I realized I had gotten into a huge project, which at the ripe old age of 85 years old, it was a gift from heaven ,young, strong,full of energy--------The Barnes Custom Builders-----------
GuildQuality
Customer feedback report
