The building process

The design/contract process could have been better. The actual construction part was great!

Thanks for the opportunity to provide input. I have had pretty bad experiences with Anthony and Sylvan customer service this year.

In mid June, someone from Anthony and Sylvan sent a text reminder of a scheduled salt water service around 16 June. I called to cancel because my mother had just passed, and I was making funeral arrangements; she was buried 20 June, the week of the scheduled service. No one ever called back or contacted me. I came home one day from making arrangements, and one of my dogs, which cannot be outside, was loose in our front yard. Luckily I got to him before he got hi by a car or ran away. I went to shut the back gate, which was left open, and I noticed salt was spilled all over the patio at my house. Without informing us, or teaching us the process of converting from Chlorine to salt water, someone from the service team of Anthony and Sylvan showed up, dumped salt in the pool, left my gate open, and then just left. This situation was absolutely unacceptable!

On 16 June I called and left an angry message, and also contacted Greg Anthony as he has always provided outstanding customer service. He advised I contact the construction manager Dan Schearer. I sent him an email explaining the situation on 16 June. Dan apologized profusely in an email response and told us he would get a tech out to walk us through the process of maintaining a salt water pool since no one had that day the service team came out anyway. His reply came on 17 June.

On 23 June I replied to Dan's note, and asked a question about when the tech could come. An entire month then went by, so on 22 July since I didn't hear back, I reached to Dan again asking about the tech availability. Dan replied on 22 July and said he would be back in touch.

On 11 August, I still had not heard anything and sent another note to Dan. He apologized again and said the tech was on vacation and that the service may have "come off his radar".

Mark the pool tech has always been fantastic, and he finally met with my wife the following week, almost 2 full months after the first debacle.

Overall, we love our pool and other than already having to replace a pump, which was under warranty, we love the pool.

But there have been MANY issues with the designer, communications between the designer and what could be done, problems with the design, which Anthony and Sylvan had already addressed by taking some money off the final because of something they could not do, and they provided us with a free closing in 2025.

Again, I would like to reiterate that Greg Anthony and Mark the pool tech have always been fantastic. Outside of this, communication and follow up at Anthony and Sylvan are very poor, and because of the totality of the situation, unless someone from your company can reach out with ideas of how to mitigate the egregiousness of these terrible customer service practices, would not likely recommend Anthony and Sylvan as I would have before.

Would love to hear from someone to discuss ways your company can try to rectify this situation.

Start to finish it was an easy and professional job

From start to finish the timeline and cost was transparent, and we were never pushed to make a decision. Our entire team responded back to me when I had questions and concerns. We love the quality of the pool and speed in which it was completed.

Anthony & Slyvan has been on top of scheduling to get the pool completed in a timely manner.

A&S provided excellent service from Sales to build and final service. I was very impressed with every team member I worked with and my family loves the pool.

At this point, I would be hesitant to recommend Anthony & Sylvan because of the difficulty we have experienced getting our concrete warranty concerns resolved. These issues were reported months ago, and although someone inspected them approximately two weeks ago, we have not received a proposed resolution or timeline. I hope the company will follow through so that we can ultimately feel better about our experience.

See recognize section

Where do I start? Have someone call me.

Pool design service, referred us to tile vendor directly for selections, discounted pricing.

I had a great experience with Anthony & Sylvan pool. Everyone was professional, helpful, and knowledgeable throughout the process. I especially appreciate how they took the time to answer my questions and make sure I understood how to properly care for and maintain my pool.

Quick responses and friendly staff

Our pool is amazing and we still get help any time we have questions

We think that Dan Boreman is wonderful.

Quality product and reliable service

They are very quick to come out and answer any questions

All is good.

Based on our experience I would recommend to others

I was happy with installation process, timing, communication! I would have liked more follow up after pool start up.

When the rep came i showed him Crack appearing outside spa/ tile and sub standard work tile work that was performed and I was told someone will get in touch with me on it but never heard back from anyone.

Our experience throughout the entire process was top notch. Everyone we interacted with were knowledgeable, patient and very professional. We were kept informed during all stages of the process and extremely pleased with our finished pool.

We didn’t receive a lot of what was promised. Pool school was horrible.After last payment communication was scarce and as a customer we seemed unimportant

Our experience with working with all the teams at Anthony & Sylvan was very positive from the start to finish of our pool project. They were on time, totally professional and made sure all our questions were answered and all of our needs met. They installed our pool 25+ years ago and we never had any issues so when it came time for the pool to be upgraded we called them again and were not disappointed. I would highly recommend them for all your pool needs.

5 Stars