First major construction we've gone through. Overall pretty happy. Some communications could have been better. But overall satisified
We have already referred some people.
BEST pool installation company
My wife and I were very satisfied with the quality of workmanship and the subcontractors that Anthony & Sylvan had used. The subcontractors are very tidy, kept my yard and general area clean and were very respectful of my neighbor and I's property.
I would recommend them if they are in the market for a pool, but not just arbitrarily recommend them.
It took longer than we anticipated due to using subcontractors and some of the work not being done right.
The quality of their work, workmanship and the product was great.
The project manager and designer were fantastic. They were available for questions and made the process smooth.
Anthony and Sylvan Pools exceeded our expectations on the timeline and answering all of our questions. They were quick to act on the changes we wanted.
The construction team was professional.
They did a good job in a timely fashion. They did the job well I'm happy with it.
They were not very timely with the building process.
The entire project turned out beautifully.
I think they built a really nice pool and I'm pleased with the product. I love the warranty but I was a little concerned with how long the project took.
I've referred multiple friends to Anthony & Sylvan Pools since initiating my pool.
I Anthony & Sylvan Pools referred to 2 people and 1 did not turn out well.
Cameron Bocka was amazing to work with and the communication they provided was spot on. They always answered all of our questions and responded to our calls.
Anthony and Sylvan Pools did an excellent job and they were extremely professional.
The main reason is that I did recommend them to one of my neighbors, and they had a terrible experience, and it made me look really bad.
I stongly recommend Anthony & Sylvan! The excellent customer service & communication throughout the whole process helped me feel confident in their work and helped me understand the process from start to finish.
The overall process of sales, consultation, and design was very smooth. Scheduling was very smooth except for some difficulties with the retaining wall. There was some back and forth because they were the one dealing with contractors and there were some issues with that. It was all resolved but we weren't sure who to contact at Anthony & Sylvan Pools. There was a lack of communication for about a month. In the end, we ended up splitting the additional cost with Anthony & Sylvan Pools. It took about a month so the pool was delayed.
Anthony & Sylvan Pools is a national company. This is my second pool by them. I live in Las Vegas and wanted someone who stood behind their word.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Anthony & Sylvan Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys