I used to feel more positively about American Pest, but changes over the last few years have dimmed my view. When I first started I had the same technician each time, or nearly each time. He was always always crisply uniformed including cap and presented himself at the door with his indoor equipment ready to check out my basement. I can never fault the quality of the work no matter who the technician is, but I miss the proof that the technician takes pride in his job and how he helps people.
Most recently, the technician sauntered up my driveway, no cap or bag and came to my door. This time I had not requested an indoor visit because my family had recently come down with Covid. I put on a mask, opened the door slightly and quickly explained. He was not masked and he literally jerked backwards. Perhaps I am reading too much into it, but seemed to step a little livelier after receiving that news.
As I said earlier, when I have needed pest help I have always received it.
Eugene J. is great!
They have provided consistent service and have been responsive to my requests.
You are effective and responsive.
The techs are always friendly and helpful, answering my Qs and addressing my areas of concern.
I was happy with the work done, removing a wasp nest.
I have been very satisfied with the service, whenever I called for an urgent request I have always been accommodated as quickly as possible and the staff coming to my house are very nice and respectful.
I was a Capitol Pest customer for more than a year and had a generally good experience. I've found the quality, responsiveness, and thoroughness of service significantly reduced since the company's merger with American Pest.
I've been using Capital Pest for years, and was always satisfied. Recently the company changed to American Pest. The work is still satisfactory, however, I received a notice that my bill will increase by 15%. That is unacceptable and I will be looking for a new company with a better price.
I was expecting more involvement, not just coming to install something and that was it.
American Pest came and did what they were supposed to do. I followed him around, and he talked to me about what he was doing. He used some steel wool and then did some spraying. I thought he did a great job.
" Yes, I would recommend American Pest to a friend "
They were okay. Still had pests even with subscription.
gets the termite job done.
Areas Of Satisfaction - I really liked that we saw results quickly.
I would like to be notified that they are coming.
Several times I get scheduled and nobody shows up and no explanation is given until I call. Friday someone was supposed to come and until now I do not know why it didn’t happen.
I got a great service
very punctual, respectful and knowledgeable
Not satisfied we’re getting the service we’ve paid for.
Harry is professional, punctual, and always takes the time to hear my concerns and feedback. He’s the reason we are as happy as we are!
Recognized Excellence - Both Brian and Tony were professional and very helpful.
Areas Of Satisfaction - Both were knowledgeable and were willing to take the time to answer all my questions!
Recognized Excellence - I have delt with 3 people from Am. Pest and all three were great. Susan Rochlitz, Tyrone Qualls and George. (don't know his last name) All very friendly and helpful and willing to answer my questions.
Areas Of Satisfaction - Very good staff. As I have said, very friendly, willing to answer questions and seem very responsive to customer needs.
Recognized Excellence - Dwayne Foddrell He is very knowledgeable, professional and tries very hard to make customers happy. He does a fantastic job every time he comes. I am very happy with everything he does.
American Pest professionally handled my job.
Additional Comments - I am completely satisfied with American Peat control. I have not seen any mosquitos this year and we use our deck a lot. .I am glad we selected American Pest for year round pest control. What makes them so nice is that they perform yard service whether your home or not. Also, they respond to service and emergency calls quickly and satisfactorily. There is not abettor pest control company in town.
Response quick and on time
Recognized Excellence - Damien was extremely polite and respectful and seemed quite knowledgeable.
Areas Of Satisfaction - Mice control.
Additional Comments - Very pleased with service thus far.
The scheduling is pretty tough so if you call for a service, they are likely to schedule it out for a week. It appears there are very few emergency slots and we needed an emergency service. I had to really push and escalate to a manager to get them here and that shouldn't happen.
They are very prompt and responsive, however, I am still having pest issues after several attempts. I am not sure of how effective their product is.
They're still new so I can't judge right now, they just came out.
I had no complaints and I would recommend them.
I had no complaints with them.
The lady that came to do the work was helpful, pleasant to deal with, and I didn't have any problems with the company. She was going to take care of it. I'd give them an A+.
We love American Pest. We've been very happy with them. They're solid and they're very helpful, and they do a thorough job and they're very adaptable to changing appointments or doing follow up. We've been very happy with them. I'd give them an A. I would have no problem recommending them.
It was good. They took their time to really get to know the issues and they actually worked on the issues at hand. I'd give them an A+.
I'll give them an A.
They're thorough. They showed up and did what they were supposed to do. I was satisfied. I'd give them a B+. They try to push too much business. I had no complaints with their cleanliness or expertise. That was excellent.
I had a very positive experience with them. They are very responsive and kind. They do their work. I really like the way they work. I'd give them an A+. I would recommend them.
They seemed pretty positive and knowledgeable. They're an A.
I've had a positive experience. I liked that they're local American Pest for my area because it's a style. You get to talk to the same person when you call them. If you call them the next day, you're talking to the same person. It's a very small office where they manage their pest service out of for Silver Spring. I'd give them an A-. I had no complaints with their punctuality, cleanliness, and their expertise.
It's been positive with them. I'd give them an A.
They were courteous, and prompt, and polite, and did what they were supposed to do. I'd give them an A.
They do a good job and I don't have any problems anymore. I would give them an A.
I liked the fact that the workers were friendly. They made sure they checked the traps and made sure that everything was OK. We haven't had much of a problem. I'd grade the experience an A.
The transactions are easy. I'd give them an A.
We've used them for several years. They come out quarterly, but if there' s a problem in between their appointments, they'll come back out again. I'd give them an A. I definitely would recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of American Pest as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys