I've been using Capital Pest for years, and was always satisfied. Recently the company changed to American Pest. The work is still satisfactory, however, I received a notice that my bill will increase by 15%. That is unacceptable and I will be looking for a new company with a better price.

I was expecting more involvement, not just coming to install something and that was it.

American Pest came and did what they were supposed to do. I followed him around, and he talked to me about what he was doing. He used some steel wool and then did some spraying. I thought he did a great job.

" Yes, I would recommend American Pest to a friend "

no never!!!

They were okay. Still had pests even with subscription.

gets the termite job done.

Areas Of Satisfaction

Areas Of Satisfaction - I really liked that we saw results quickly.

I would like to be notified that they are coming.

Pricey

Several times I get scheduled and nobody shows up and no explanation is given until I call. Friday someone was supposed to come and until now I do not know why it didn’t happen.

I got a great service

very punctual, respectful and knowledgeable

Not satisfied we’re getting the service we’ve paid for.

Harry is professional, punctual, and always takes the time to hear my concerns and feedback. He’s the reason we are as happy as we are!

Recognized Excellence

Recognized Excellence - Both Brian and Tony were professional and very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Both were knowledgeable and were willing to take the time to answer all my questions!

Recognized Excellence

Recognized Excellence - I have delt with 3 people from Am. Pest and all three were great. Susan Rochlitz, Tyrone Qualls and George. (don't know his last name) All very friendly and helpful and willing to answer my questions.

Areas Of Satisfaction

Areas Of Satisfaction - Very good staff. As I have said, very friendly, willing to answer questions and seem very responsive to customer needs.

Recognized Excellence

Recognized Excellence - Dwayne Foddrell He is very knowledgeable, professional and tries very hard to make customers happy. He does a fantastic job every time he comes. I am very happy with everything he does.

American Pest professionally handled my job.

Additional Comments

Additional Comments - I am completely satisfied with American Peat control. I have not seen any mosquitos this year and we use our deck a lot. .I am glad we selected American Pest for year round pest control. What makes them so nice is that they perform yard service whether your home or not. Also, they respond to service and emergency calls quickly and satisfactorily. There is not abettor pest control company in town.

Response quick and on time

Recognized Excellence

Recognized Excellence - Damien was extremely polite and respectful and seemed quite knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - Mice control.

Additional Comments

Additional Comments - Very pleased with service thus far.

The scheduling is pretty tough so if you call for a service, they are likely to schedule it out for a week. It appears there are very few emergency slots and we needed an emergency service. I had to really push and escalate to a manager to get them here and that shouldn't happen.

They are very prompt and responsive, however, I am still having pest issues after several attempts. I am not sure of how effective their product is.