We rarely see the technician who is supposed to check for areas where pests might enter the house, clean spider webs, etc. this was done on the first visit but I haven’t seen this done subsequently.

I used to feel more positively about American Pest, but changes over the last few years have dimmed my view. When I first started I had the same technician each time, or nearly each time. He was always always crisply uniformed including cap and presented himself at the door with his indoor equipment ready to check out my basement. I can never fault the quality of the work no matter who the technician is, but I miss the proof that the technician takes pride in his job and how he helps people.

Most recently, the technician sauntered up my driveway, no cap or bag and came to my door. This time I had not requested an indoor visit because my family had recently come down with Covid. I put on a mask, opened the door slightly and quickly explained. He was not masked and he literally jerked backwards. Perhaps I am reading too much into it, but seemed to step a little livelier after receiving that news.

As I said earlier, when I have needed pest help I have always received it.

Eugene J. is great!

They have provided consistent service and have been responsive to my requests.

You are effective and responsive.

The techs are always friendly and helpful, answering my Qs and addressing my areas of concern.

I was happy with the work done, removing a wasp nest.

I have been very satisfied with the service, whenever I called for an urgent request I have always been accommodated as quickly as possible and the staff coming to my house are very nice and respectful.

I was a Capitol Pest customer for more than a year and had a generally good experience. I've found the quality, responsiveness, and thoroughness of service significantly reduced since the company's merger with American Pest.

I've been using Capital Pest for years, and was always satisfied. Recently the company changed to American Pest. The work is still satisfactory, however, I received a notice that my bill will increase by 15%. That is unacceptable and I will be looking for a new company with a better price.

I was expecting more involvement, not just coming to install something and that was it.

American Pest came and did what they were supposed to do. I followed him around, and he talked to me about what he was doing. He used some steel wool and then did some spraying. I thought he did a great job.

" Yes, I would recommend American Pest to a friend "

no never!!!

They were okay. Still had pests even with subscription.

gets the termite job done.

Areas Of Satisfaction

Areas Of Satisfaction - I really liked that we saw results quickly.

I would like to be notified that they are coming.

Pricey

Several times I get scheduled and nobody shows up and no explanation is given until I call. Friday someone was supposed to come and until now I do not know why it didn’t happen.

I got a great service

very punctual, respectful and knowledgeable

Not satisfied we’re getting the service we’ve paid for.

Harry is professional, punctual, and always takes the time to hear my concerns and feedback. He’s the reason we are as happy as we are!

Recognized Excellence

Recognized Excellence - Both Brian and Tony were professional and very helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Both were knowledgeable and were willing to take the time to answer all my questions!